Terms and Conditions
How to Make Your Reservation:
After selecting your tour and departure date, simply call 1-800-552-5545 and a Travel Specialist will take your reservation over the phone. You can pay your $350.00 deposit by credit card, or alternately you can mail a check made payable to Grand European Tours to the following address: GRAND EUROPEAN TOURS 6000 Meadows Road, Suite 520 Lake Oswego, OR 97035 USA. Please make your reservations as early as possible since many of our tours are completely filled 4 to 6 months before departure.
Final Payment:
Upon receiving the $350.00 deposit per person, you will be sent a confirmation. VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER CARD may be used for this deposit amount, however, final payment is preferred by check or money order and is due in our Oregon office 60 days prior to the departure date. If reservations are made less than 60 days prior to departure, payment in full is required at the time of booking. If final payments are not received on time, Grand European Tours (2003) Inc. may cancel the reservation and invoke the cancellation fee. For European River Cruise final payment is due 90 days prior to departure.
Pricing:
While the air-inclusive tour prices printed in this catalog include airfare which is current at the time of printing, note that availability is limited and prices may be higher at the time you book your trip. For the most competitive and up to date pricing from your departure city call our toll free number at 1-800-552-5545. All air-inclusive prices are subject to change before payment is made in full. Price quoted is per person based on double occupancy. Does not include government taxes and fees including the September 11th Security Fee or taxes ranging from $75 to $275 based on destination and routing. The Operator reserves the right to adjust prices due to fluctuations in foreign exchange rates, imposed fuel surcharges, taxes, charges and levies imposed by any third party including government and its agencies. Should these change the price of your tour by more than 10% you may cancel without penalty within 7 days after we notify you of the increase.
Cancellations, Changes & Refunds:
If a
cancellation in writing is received by
Grand European Tours (2003) Inc. 30
days or less after your reservation has
been made, your $350.00 deposit will be
FULLY REFUNDED. See Transatlantic
Flight section for specific change fee information
for air reservations. For cancellations
or changes thereafter but more
than 61 days prior to departure there
will be a $350.00 per person fee assessed.
If you must withdraw or make a change
60 days or less prior to departure (90
days or less for River Cruises), the following
fees will apply:
|
Number of Days Prior
to Departure |
Cancellation/Change
Land Tours –
Per Person |
| 31 - 60 Days | 25% of tour cost |
| 15 - 30 Days | 50% of tour cost |
| Less than 15 Days | 100% of tour cost |
| Number of Days Prior
to Departure | Cancellation/Change
River Cruises –
Per Person |
| 89 – 60 Days | 35% of the cost |
| 59 – 30 Days | 50% of the cost |
Less than 30 Days | 100% of the cost |
In addition, no refunds are made for unused
portions of a tour or cruise including
but not limited to missed meals or
sightseeing, motorcoach travel and the
non-use of hotel rooms.
Passports and Visas: A valid U.S. passport
is required for traveling outside of
the U.S.; including to Canada & Mexico.
Passports and Visas:
A valid U.S. passport is required for traveling outside of the U.S.; including to Canada & Mexico. Passport application forms may be obtained from your local post office. All passports must contain at least 3 blank visa pages and must be valid for 6 months after the completion of your tour. Entry visa application forms will be sent prior to your departure for U.S. passport holders visiting the following countries: Russia ($218*), Belarus ($160*), China ($193*), and Brazil ($220*). An entry fee is required upon arrival at the airport in Egypt ($15*), Turkey ($20*), and Jordan ($15*), these countries prefer payment in U.S. dollars rather than local currency. Costa Rica has a Departure Tax of $26* per person paid at the airport. Australia requires an electronic visa ($0*) which is obtained at the time of airline ticket purchase. Israel does not require a visa for U.S. passport holders at this time. *All visa costs and entry/ exit requirements can change at any time. Please visit travel.state.gov for current information. Individuals who do not hold a U.S. passport should contact CIBT/ZVS at 1-866-788-1100 to see if visas are required.
Travel Documents:
Approximately 15 days prior to the departure date you will receive a travel information package that will include your airline ticket, travel tips, hotel list, baggage tag, travel wallet, etc. Visas, when required, will be distributed as soon as they are issued by the countries involved. Please note that your airline tickets and other tour documentation must bear your FULL name as it appears on your passport.
Tour Membership:
These tours require a blend of adventuresome spirit, physical fitness, walking ability, mental alertness, and a capacity for accepting situations as they exist and not, necessarily, as we would find them in America. If you have health concerns, we suggest that you contact your physician to help determine the suitability of one of these tours for you. We regret that we are unable to accept requests for special diets or itinerary variations. Disabled travelers requiring special attention or treatment on any tour must be reported when reservations are made. A companion who is able to provide the required assistance must accompany any person who is unable to travel independently or who needs any type of assistance.
Baggage:
Due to limited motorcoach storage capacity, each tour member is permitted one large suitcase not to exceed 50 pounds in weight nor 30"x22"x10" in dimension on European tours. Handling of this bag by hotel porters is included in the tour price. In addition, each person is allowed one small piece of carry-on size luggage that does not exceed the dimensions of 17"x14"x6" and is the complete responsibility of the tour member and must be taken on the motorcoach with you. Carry-ons with telescopic handles and wheels will not fit in the overhead compartments and therefore cannot be accepted as carry-on luggage for safety reasons. Please note, North America and Mexico tours have smaller baggage dimensions which are noted in your pre-tour documentation. Grand European Tours (2003) Inc. does not assume any responsibility for loss or damage to baggage or passengers’ belongings. Please note: It is your responsibility to verify the baggage weight restrictions for the individual airlines that you will be traveling on as in some instances baggage is restricted.
VIP Door-to-Door Transfer Service:
The VIP Door-to-Door Transfer service is available for all customers departing from the 41 airports highlighted on page 10 and living within a 25 mile radius from point of departure to your chosen airport. It is an outbound service only. Maximum passengers in one car can not exceed four. For bookings with more than four people, further vehicles may be necessary and further supplementary charges will apply. For any journeys greater than 25 miles a supplementary cost for additional mileage will apply and will be advised within 48 hours of booking if necessary. Mileage is based on journey information from www. mapquest.com. Should you not use the VIP Door-to-Door Transfer we will deduct $50 per person from your tour price (this must be advised at time of booking). Cancellation of service or changes must be made 72 hours before scheduled pick-up.
Early Departure or Extended Stay:
If you wish to depart early or extend your stay in Europe, flight and hotel arrangements can be made by contacting our Oregon office. Airport transfers are not included but may be purchased through GET. On most tours you can reserve up to 3 additional nights at the hotel where your tour starts and ends, however space may be limited and is subject to availability. Please call for our low cost rates and availability.
Airport Transfers:
Complimentary airport arrival and departure transfers are included in the tour price when you purchased our land/air package and operate at fixed times on the first and last day of your tour. See the individual tour pages for details. For those making their own flight arrangements or extending at GET hotels, transfers can be purchase; please call for details. London Heathrow Airport Arrivals: For tours commencing in London, we have included a free group shuttle to/from LHR for clients that have booked our combined land/air packages. For clients that have made their own flight arrangements GET has negotiated special rates for shuttle transfers from LHR to your London hotel (which must be booked through GET) at a price of $40 per person per single trip to/from LHR. London Gatwick Airport Arrivals: Clients arriving at LGW who have booked our combined land/air packages are provided with a Gatwick Express train voucher to Victoria Station, and will need to make their own way from Victoria Station to the tour hotel. For clients that have made their own flight arrangements we suggest you visit www. gatwickexpress.com for transfer information.
Land Tour Only:
If you wish to make independent flight arrangements, you may still reserve the land portion of a tour. Hotel-airport transfers are subject to availability and flight details must be provided in writing at least 45 days prior to departure. See tour page for specific transfer times.
Smoking:
Please note that we do not permit smoking on our motorcoaches, however, frequent stops are made while touring.
Surface Travel & Sightseeing:
Ground arrangements are provided by Grand European Operations Ltd., a separate company, and include inter-city travel by private motorcoach with air-conditioning and an emergency restroom*, ferry, train, and ship as per the itinerary. Activities on days indicated in the itinerary as being "at leisure or optional" are left to your discretion. *Some exceptions apply.
Holidays:
During local or national holidays some museums, restaurants or sightseeing may be limited or not available. Alternatives will be offered wherever possible. At times, some itineraries may be operated in reverse; you will be advised at the time of booking. Nile River Cruises: due to the unreliability of domestic air scheduling, religious festivals and other unforeseen circumstances, the order of some itineraries may need to change at short notice; on occasion an alternative cruise boat of equal standing may be used.
Transatlantic Flight:
Air transportation is in economy class by scheduled airlines. Some tours are not available from all of the airports. Any change you make to an airline reservation within 60 days prior to departure is subject to a Change Fee of $75 per person plus any airline penalties. Requests for specific airlines, non-stop or direct flights and/or seat assignments are accepted as preferences only and cannot be guaranteed. All seating is requested as non-smoking. Frequent flyer programs are under the control of the respective airlines. In most cases your airline tickets will be electronically issued in lieu of paper tickets. Please note that your airline tickets and other tour documentation must bear your FULL name as it appears on your passport. Please note that airline reservations can only be made for dates less than 331 days out.
Hotels:
The hotels reserved for our tours are rated as European Standard First Class. All hotel rooms provide a private bath (and/or shower) and toilet. These hotels are clean, comfortable and located so as to best facilitate guided sightseeing of the area. Hotels reserved for each tour are indicated in the Day-By-Day Itinerary. If, for any reason, it becomes necessary to use other hotels, they will be of a similar standard, where possible. All accommodations, meals and services have been designated as first class in Russia, Eastern Europe and provincial areas though some tourism facilities are less developed than what might normally be expected in this category. Tours in North and South America use Standard First Class hotels.
Single Rooms:
A limited number of single rooms are available at the supplement shown for each tour. While single rooms provide privacy, they are often smaller than twin-bedded rooms. We do offer the option to join our non-smoking Room Share Program (see page 9 for details). The Room Share Program does not apply to additional accommodations or airfare. The Room Share Program is not available on tours/cruises to Greece, Egypt, Mexico, Costa Rica, South America, China, Australia, New Zealand, all European River Cruises and all pre or post tour extensions.
Triple Rooms:
Triple room accommodations are available on a limited basis at a reduced price. Triple rooms usually consist of a twin-bedded room with an additional folding bed or cot for the third person. They may not be comfortable for three adults. Triple rooms are not available on cruises.
Meals:
Breakfasts are served as: B=Breakfast, BB=Buffet Breakfast, CB=Continental Breakfast, SB=Scandinavian Buffet Breakfast, FB=Full Breakfast. Lunches (L) and three-course table d’hote (set menu) dinners (D), (FD) farewell dinners and (BD) buffet dinners are shown in the itinerary for each tour and are generally catered by the hotel in which you are residing. (HD)Highlight Dinner and (HL) Highlight Lunch will be catered at a local restaurant or special venue. (DA) Dine-Around dinners are catered at a selection of restaurants pre-selected by Grand European Tours. Please note in cases of early morning departures, FB may not be available. Please note that we are unable to accept requests for special menus to meet dietary or religious requirements.
Tour Price Does Not Include:
Beverages and meals not detailed in the itinerary. Personal expenses including passport and visa fees, alcoholic beverages, optional sightseeing tours, laundry, phone calls, traditional end of the tour gratuity to your Tour Director and Motorcoach Driver, tips to local city guides, crew tips and all other items of a personal nature, airport tax, service & security charges and port taxes. (Subject to change.) Travel Insurance is also not included but is highly recommended.
Consumer Disclosure Notice:
Please read the Tour Information & Conditions carefully, as your deposit and payment for a trip constitutes consent to all conditions and general information contained in this brochure.
Responsibility:
These trips are arranged by Grand European Operations Ltd. ("Operator") in conjunction with Grand European Tours (2003) Inc. It has made the travel arrangements as agent for the transportation carriers and other suppliers of services connected with the tour ("suppliers") all of which are independent contractors. The Operator in no way owns or operates the vehicles or facilities to be used during the trip, and does not guarantee or assume responsibility for the acts and/or omissions of suppliers, their employees, agents, etc.
Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time passengers are not on board planes, transportation or conveyances. We rely on international convention which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services. International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol and Montreal Protocol) in relation to air travel, or Montreal Convention; the Berne Convention for rail travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for carriage by road and the Paris Convention 1962 for Hotels. We are to be regarded as having all benefit of these conventions on limiting our liability in relation to any claim for death, injury, loss, damage and delay to passengers and luggage. Enrollment in and payment for a tour shall constitute agreement and acceptance by the passenger of the terms and conditions set forth in this brochure which cannot be varied except in writing by an officer of the Company.
All bookings are accepted subject to the conditions imposed by suppliers and Operator, including airline, cruise line, rail, coach, hotel, restaurants, insurance and other companies, firms or persons concerned with the trip, and the Operator will make no refund in the event of their delay, cancellation, overbooking, strike, force majeure or for elements of the package not used by customer. If there is a difference between the Operator’s Conditions and those published by a supplier, the conditions of supplier shall apply. The Operator reserves the right to cancel a trip or change the itinerary whenever in its sole judgment conditions warrant, or if the Operator deems it necessary for your comfort, convenience or safety. Trips outside the USA require a valid passport. You are responsible for, and release the Operator from, passport, visa, vaccination requirements, and safety conditions in travel destinations. The Operator strongly recommends you purchase appropriate cancellation/medical/baggage insurance for the trip, which is available from the Operator. For medical information, call the Center for Disease Control at 800- 232-4636 or visit www.cdc.gov/travel, and for U.S. State Department travel advisories, call 202-647- 5225. The Operator reserves the right to decline to accept any person as a member of the tour, or to require any participant to withdraw from the trip at any time who presents a significant risk to the health or safety of himself or others which can not be eliminated or reduced to an acceptable level by the Operator’s reasonable accommodation. The Operator reserves the right to correct an error in the advertised price prior to your departure. Prices in this brochure are accurate at the time of printing and are subject to change without notice due to changes in market factors including but not limited to foreign currency and supplier cost fluctuations. Prices set forth in future brochures shall supersede the prices in this brochure. Airfare quotes, and prices for tours that include air, in this brochure are subject to airline capacity limitations and higher airfares may apply depending on seat availability at the time of reservation. A contract is made when your reservation and payment are accepted by the Operator at its office, and any dispute shall be governed by Oregon law and subject to the jurisdiction of Portland, Oregon. In calculating the cost of your trip, Operator has relied on your consent to these terms and in the absence of this release, the trip cost would have been higher. Operator reserves the right to substitute hotels of similar quality at any time or to make changes in itinerary of similar quality. Operator will not be responsible to any person for expense, loss of time, money or other circumstance resulting from a change in itinerary or change of tour arrangements. Operator also reserves the right to cancel a tour prior to departure, and in such cases all payments made to date will be refunded and shall constitute full settlement. If you purchase an airline ticket separately, ensure that your travel agent explains the conditions under which the ticket is issued, as the Operator assumes no responsibility for such airline ticket cancellation fees. Please understand that not all museums and attractions are open every day of the year. Operator reserves the right to vary the sequence of sightseeing and/ or to re-route the order of cities if that will enable you to visit all listed excursions. In either case, the itinerary content will be maintained to the extent possible and there are no refunds for any unused or unavailable excursions. Promotional offers subject to change. This brochure supersedes any other current brochure on the market.
