Travel Policy and Updates Your Wellbeing is our Priority
Travel Vaccination Policy Update
All guests traveling with Grand European Travel and its operating brands through at least December 31, 2022, are required to be fully vaccinated against Covid-19, which may include a booster shot to keep the vaccination status current and valid.
Effective immediately, all guests booked to travel with us are required to be fully vaccinated.
The wellbeing of our guests is our top priority. As part of this commitment, all guests traveling with Grand European Travel and its operating companies through at least December 31, 2022 are required to be fully vaccinated against Covid-19, which may include a booster shot to keep the vaccination status current and valid, depending on the travel destination. Please check your destination’s entry requirements, as well as requirements for accessing restaurants and venues to ensure that you’re prepared for your journey. Children not eligible for vaccination and/or booster at the time of travel must provide a verifiable and negative Covid-19 test result, taken within 72 hours prior to the start of the tour (taking time zones into consideration) until further notice.
Please note that guests will also need to comply with specific requirements imposed by airlines and/or authorities in the destination visited, which may be more restrictive than above.
This policy is subject to change at any time, without notice.
Exclusive to Trafalgar, Insight Vacations, and Luxury Gold trips, our Wellbeing Directors will be available on trips of more than 20 guests (excluding Australia and New Zealand trips). They are dedicated to supporting and assisting your wellbeing throughout your vacation to ensure daily sanitization of the state-of-the-art motor coach and ensure all hygiene, physical distancing and wellbeing regulations are adhered to each day. They will be on hand sharing information on the best wellbeing travel tips, as well as ensuring that all aspects of your trip meet the established criteria of The Travel Corporation, WTTC, and WHO wellbeing protocol standards.
Our Travel Directors have been newly trained in enhanced hygiene and physical distancing procedures. During your trip, they operate with a caring duty of care and monitor the hygiene etiquette of our guests, reacting and advising as needed, to ensure high standards are maintained. Before you travel, we will also keep you well informed about new protocols required in these areas and ask that you cooperate with and heed the advice and direction of our Travel Directors while on your trip. Our Travel Directors have preventative measures in place for your well-being and in the event that any unexpected issues arise on-trip, they will activate additional protocols.
Our Drivers are trained with the latest hygiene protocols and will clean and disinfect all surfaces including handrails, door handles, tables, seats, air-conditioning filters and overhead lockers on a daily basis. They’ll get you from one destination to the next with ease, and clean and disinfect all coach surfaces throughout your trip.
It’s not just your Travel Director and Driver who will be taking care of you. Behind the scenes, our operations and guest support teams are in contact with them and on-call 24/7, so you can rest assured that you are in good hands.
We have all adapted to this new world, where it is imperative for us to take additional measures to stay healthy.
Grand European, our parent company The Travel Corporation (TTC), and its family of brands want you to travel confidently and with peace of mind. To that end, we’ve been leading the tour industry by establishing enhanced hygiene measures and physical distancing standards, collaborating closely with the World Tourism and Travel Council (WTTC) to develop its “Safe Travels and Seamless Traveler Journey” global protocols. This coupled with existing government authority regulations and the World Health Organization (WHO) guidelines, has formed the foundation of our stringent distancing and hygiene travel protocols.
Here are some important new steps and procedures that TTC has implemented to enhance hygiene protocols, to comply with physical distancing requirements by relevant government authorities, and to give you peace of mind when you travel in these new times.
Your Wellbeing Director
All of our tours* include a specially trained and dedicated Wellbeing Director to provide additional support and assistance during your travels. They will undertake daily monitoring and health checks of all guests, as well as the Travel Director and driver.
The Wellbeing Director takes a proactive approach to your welfare and dedicates their attention to the latest hygiene and physical distancing protocols throughout your tour. Up to date with the latest regulations and standards from the World Travel & Tourism Council (WTTC), World Health Organization (WHO) and local government authorities, they are always available to overcome any concerns. They will facilitate any mandatory COVID-related testing with as little impact as possible to your experience. The Wellbeing Director is also responsible for checking that all hotels, restaurants and other venues that you will visit on your tour meet our stringent standards.
*Wellbeing Directors are available on 2022 departures with more than 20 guests and are not available on Australia and New Zealand tours. Wellbeing Directors can be arranged for Custom Groups for a supplementary charge.
Our customized luxury coaches are sanitized before the start of your trip and have always been kept to very high standards. Following the outbreak of COVID-19, we have taken additional measures to elevate our hygiene and sanitary practices in accordance with guidance from the World Health Organization (WHO) and as required, applicable government regulations.
Our fleet of touring coaches are equipped with modern, well-maintained air-conditioning systems that are able to completely filter and change the air within the vehicle, on average, every 2 to 3 minutes to help protect the health and wellbeing of all of our guests. To put this in perspective, the air inside a well-ventilated home will only be recycled every 10-20 minutes. The coaches we use are able to refresh the air faster than most hospital operating theaters, which is mandated at 3-4 minutes. The systems are designed to create an efficient vertical and safe airflow that helps ensure that no impurities like COVID-19 aerosols are left to spread throughout the coach. In conjunction with these high-spec air filtration systems, our already-thorough cleaning protocols have been further enhanced, by using medical-grade disinfectants and cleaning products.
All our guests are asked to follow hygiene practices recommended by the World Health Organization including the thorough and regular washing of hands and sanitizing when required. Hand sanitizer is accessible and freely available on board for your use throughout the day. Guests should bring their own medical face mask and gloves, and additional hand sanitizer to make you feel comfortable, as these will be required to be worn in public in some countries. In the case of an emergency, personal protective equipment will be distributed to you. Please note that airlines and other establishments may not accept washable cloth masks but only medical masks.
We are very selective in who we work with and choose to only use hotels, restaurants, ground handlers and venues that take the health and well-being of our guests as seriously as we do and agree to meet expected guidelines and specifications. We only work with establishments that we are confident will consistently adhere to our standards.
Trips will operate adapting to the right size groups, based on government distancing requirements, you can rest assured that you will travel with the comfort of your own personal space. Have peace of mind that all of the experiences, hotels, and restaurants you’ll enjoy on your trip, have been vetted to ensure they adhere to social distancing and hygiene guidelines.
As part of The Travel Corporation (TTC), we are kept up to date with all government advisories and travel alerts on a daily basis and are continually in touch with our partners on the ground in each destination. Also, rest assured that during your trip, our teams work to ensure our supplier partners (hotels, restaurants, museums, and other venues) are also applying the same standard to these new hygiene and distancing protocols, to the extent possible.
Should an incident arise on trip, protocols are in place. We will assist and direct distancing, local medic support and testing. We will liaise with local authorities to follow directives, which will vary across countries, and support you every step of the way.
Personal Responsibility – COVID-19 Warning
We have introduced these enhanced hygiene protocols – for you, our other guests, and our team members.
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the World Health Organization and government health bodies, senior citizens and guests with underlying medical conditions are especially vulnerable.
We ask that you please take personal responsibility for your well-being. This begins with packing any personal protective equipment and sanitizers you require. Please adopt physical distancing and hygiene practices throughout your pre-trip travel arrangements and follow all health instructions whether physical signage or requests from our professional staff once you are vacationing with us. In choosing to travel with Grand European Travel and any of its associated brands, you voluntarily assume all risks related to exposure to COVID-19.
TTC and its family of brands meet all health and sanitation guidelines as set in the TOURCARE Guidelines for Tour Operators, developed in collaboration with The United States Tour Operators Association (USTOA), and the European Tourism Association (ETOA).
Travel confidently, knowing we are taking care of everything on your journey