Travel Policy and Updates
Your Wellbeing is our Priority

Italy Florence Duomo View Through Window Sunny Day

Grand European, our parent company The Travel Corporation (TTC), and its family of brands want you to travel confidently and with peace of mind. To that end, we were leaders in the tour industry by establishing enhanced hygiene measures and physical distancing standards, collaborating closely with the World Tourism and Travel Council (WTTC) to develop its “Safe Travels and Seamless Traveler Journey” global protocols. This coupled with existing government authority regulations and the World Health Organization (WHO) guidelines, formed the foundation of our stringent hygiene travel protocols.

Staying well while traveling

The wellbeing of our guests is our top priority and all guests traveling with us through December 31, 2022, are required to be fully vaccinated against Covid-19, which may include a booster shot to keep the vaccination status current and valid, depending on the travel destination.

For guests traveling from January 1, 2023, Covid-19 vaccinations and boosters are highly recommended, but no longer required.

Please note that regardless of time of travel, guests will need to comply with specific vaccine and/or booster requirements imposed by airlines and/or authorities in the destination visited, as well as requirements for accessing restaurants and venues, which may be more restrictive than above.

It is guests’ responsibility to ensure that they comply at all times with these requirements. No refunds will be given if guests are unable to undertake some or all of their vacation due to their failure to comply with these requirements. 

This policy is subject to change at any time, without notice.

We may require masks onboard at any time, without advanced warning, should the number of cases or infection rates reach levels where it is determined it would be in the best interest of our guests, staff and communities we visit.

Our Travel Directors are trained in enhanced hygiene procedures. During your trip, they operate with a caring duty of care and monitor the hygiene etiquette of our guests, reacting and advising as needed, to ensure high standards are maintained. Before you travel, we will also keep you well informed about new protocols required in these areas and ask that you cooperate with and heed the advice and direction of our Travel Directors while on your trip. Our Travel Directors have preventative measures in place for your well-being and in the event that any unexpected issues arise on-trip, they will activate additional protocols.

Our Drivers are trained with the latest hygiene protocols and will clean and disinfect all surfaces including handrails, door handles, tables, seats, air-conditioning filters and overhead lockers on a daily basis. They’ll get you from one destination to the next with ease, and clean and disinfect all coach surfaces throughout your trip.

It’s not just your Travel Director and Driver who will be taking care of you. Behind the scenes, our operations and guest support teams are in contact with them and on-call 24/7, so you can rest assured that you are in good hands.

Your Wellbeing Director


Your Well Being Director

On 2022 tours alongside your Travel Director, a dedicated Wellbeing Director* is available to support your journey. Most Covid-19 restrictions are now removed across the world, and in the unlikely instance a situation should arise during your tour, your Wellbeing Director is available to provide support 24/7, either virtually or in person. Wellbeing Directors are also available to support with things like testing to fly home or re-entry requirements.

* The Wellbeing Director may be withdrawn without notice if they are considered no longer necessary. The Wellbeing Director support is only offered on trips for 21 or more guests and excludes destinations in Africa, Asia, Australia and New Zealand.

Distancing & Hygiene Protocols

Our customized luxury coaches are sanitized before the start of your trip and have always been kept to very high standards. Following the outbreak of COVID-19, we have taken additional measures to elevate our hygiene and sanitary practices in accordance with guidance from the World Health Organization (WHO) and as required, applicable government regulations.

Our fleet of touring coaches are equipped with modern, well-maintained air-conditioning systems that are able to completely filter and change the air within the vehicle, on average, every 2 to 3 minutes to help protect the health and wellbeing of all of our guests. To put this in perspective, the air inside a well-ventilated home will only be recycled every 10-20 minutes. The coaches we use are able to refresh the air faster than most hospital operating theaters, which is mandated at 3-4 minutes. The systems are designed to create an efficient vertical and safe airflow that helps ensure that no impurities like COVID-19 aerosols are left to spread throughout the coach. In conjunction with these high-spec air filtration systems, our already-thorough cleaning protocols have been further enhanced, by using medical-grade disinfectants and cleaning products.

Hand sanitizer is accessible and freely available. We ask that you bring your own medical face mask as in some destinations it may be compulsory to wear a, mask in certain settings or in public places. We may also ask you to wear a mask whilst aboard our motorcoaches. Your international carrier, departure airport or a transit airport may require that you wear a face mask, please check the requirements with your airline. Please note that airlines and other establishments may not accept washable cloth masks but only medical masks. On tour, in the case of emergency, personal protective equipment will be distributed to you.

We are very selective in who we work with and choose to only use hotels, restaurants, ground handlers and venues that take the health and well-being of our guests as seriously as we do and agree to meet expected guidelines and specifications. We only work with establishments that we are confident will consistently adhere to our standards.

Trips will operate adapting to the right size groups, based on government distancing requirements, you can rest assured that you will travel with the comfort of your own personal space. Have peace of mind that all of the experiences, hotels, and restaurants you’ll enjoy on your trip, have been vetted to ensure they adhere to social distancing and hygiene guidelines.

24/7 Incident Response

As part of The Travel Corporation (TTC), we are kept up to date with all government advisories and travel alerts on a daily basis and are continually in touch with our partners on the ground in each destination. Also, rest assured that during your trip, our teams work to ensure our supplier partners (hotels, restaurants, museums, and other venues) are also applying the same standard to these new hygiene and distancing protocols, to the extent possible.

Should an incident arise on trip, protocols are in place. We will assist and direct distancing, local medic support and testing. We will liaise with local authorities to follow directives, which will vary across countries, and support you every step of the way.

Seville Woman With White Hat Sitting In Grotto Reading A Book

Personal Responsibility – COVID-19 Warning

We have introduced these enhanced hygiene protocols – for you, our other guests, and our team members.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the World Health Organization and government health bodies, senior citizens and guests with underlying medical conditions are especially vulnerable.

We ask that you please take personal responsibility for your well-being. This begins with packing any personal protective equipment and sanitizers you require. Please adopt physical distancing and hygiene practices throughout your pre-trip travel arrangements and follow all health instructions whether physical signage or requests from our professional staff once you are vacationing with us. In choosing to travel with Grand European Travel and any of its associated brands, you voluntarily assume all risks related to exposure to COVID-19.

Traveling soon? See the latest regulations before you depart.

TTC and its family of brands meet all health and sanitation guidelines as set in the TOURCARE Guidelines for Tour Operators, developed in collaboration with The United States Tour Operators Association (USTOA), and the European Tourism Association (ETOA).

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We make traveling easy and hassle free

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Flexible booking: 30-day deposit refund guarantee + no change fees 
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