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CORONAVIRUS TRAVEL UPDATE

YOU’RE FREE TO POSTPONE YOUR GUIDED VACATION 

Updated May 29, 2020

Our hearts and thoughts go out to all who have been impacted by this unprecedented, ongoing global crisis and we want you to know that the wellbeing of our guests and our teams has always been – and will always be – our first priority.

We are here and want to help you. Due to government mandates our office is closed, and our team is working from home. We sincerely appreciate your patience as we navigate this global situation together and apologize that our call wait times are significantly higher than our usual standard.

To avoid long call wait times, please use this form here to get in touch; we are working to respond in order of departure date.

Have peace of mind knowing that there is no urgency for you to make any future travel decisions right now, your trip can be postponed and rebooked without any penalty, with these below options available to you.

 

For all trips departing before or on August 31, 2020

In accordance with travel restrictions imposed by government advisories worldwide, Trafalgar, Costsaver, Brendan Vacations, Insight Vacation and Luxury Gold have suspended all guided vacations across the globe for trips departing through August 31, 2020. Trips including the Oberammergau Passion Play and the Edinburgh Military Tattoo have also been suspended.

If you have a booked trip during this suspension period, please rest assured that you have a Future Travel Credit automatically available to you for the full value of the land portion of your trip, to use for travel before December 31, 2022. To give you maximum flexibility, you can also choose to transfer your Future Travel Credit to a friend or family member.

You are eligible to either:

  • Rebook now and change your travel dates or destination to any trip in 2020 or 2021, without change fees on the land portion of your trip. Any discounts (of up to 15%) that had been applied to your original booking will be transferred and applied to your new booking. *

OR

  • Elect to hold a Future Travel Credit of the full amount paid for the land portion of the suspended vacation, redeemable against any new booking for travel to any destination departing before December 31, 2022. **

Please note: These policies are subject to change at any time and are not retroactive for bookings canceled prior to March 16, 2020.

 

For all suspended trips that include tickets to the 2020 Oberammergau Passion Play

Please click here for details on the event’s cancellation and your rebooking options.

 

For all suspended trips that include tickets to the 2020 Edinburgh Military Tattoo

Please click here for details on the event’s cancellation and your rebooking options.

For all Non-Suspended Trips

If you have an existing booking on a non-suspended trip, you have the flexibility to change the land portion of your trip to a new destination or date, free of charge until 30 days prior to departure. Please note that you are responsible for any airline penalties imposed due to trip changes and/or cancellations.*

For all other queries

Please click here to get in contact with us.

Future Travel Credit FAQ's

Learn more

Enhanced Hygiene Protocols and Personal Responsibility – COVID-19 Warning

In this new, fast-changing Covid-19 era, we are doing all we can to adapt to new requirements and expectations, given the disruption caused.  Read more about the important new steps and procedures that we have implemented to enhance hygiene protocols, to comply with physical distancing requirements by relevant government authorities and to give you peace of mind when you are traveling during these new times.

We have taken these enhanced hygiene protocols – for you, our other guests, and our team members. 

An inherent risk of exposure to COVID-19 exists in any public place where people are present.  COVID-19 is an extremely contagious disease that can lead to severe illness and death.  According to the World Health Organization, senior citizens and guests with underlying medical conditions are especially vulnerable.

We ask that you please take personal responsibility for your wellbeing. This begins with packing any personal protective equipment and sanitizers you require. Please adopt physical distancing and hygiene practices throughout your pre-trip travel arrangements and follow all health instruction whether physical signage or requests from our professional staff once you are vacationing with us.

In choosing to travel Grand European Travel and any of its associated brands, you voluntarily assume all risks related to exposure to COVID-19. 

Let’s help keep each other safe and healthy.

 

* The temporary change fee waiver only applies to the land portion of all trips and does not apply to group bookings. If you choose a trip or departure that is more expensive than the original, you are responsible for the difference in price; if the trip or departure is less expensive than the original, a Future Travel Credit will be issued for the difference. Please note however, you are responsible for any airline penalties imposed due to trip changes and/or cancellations.

** If you select this option, the new invoice will serve as the Future Travel Credit confirmation. A Future Travel Credit will be issued in the value of the amount paid for the land portion of the trip and is not redeemable for cash. The Future Travel Credit amount will stay assigned to the original booking number and can be transferred to another person. If you purchased Travel Insurance with us, your insurance premium will be moved to your future booking but cannot be transferred to another person. If the new booking is more expensive, additional premiums may be due to ensure Travel Insurance coverage on the new booking. To redeem the Future Travel Credit, just give us the booking reference number when calling to make the new reservation departing at any time before December 31, 2022.  If the new trip or departure is more expensive than the original, you will be responsible for the difference in price; if the new trip or departure is less expensive than the original, a Future Travel Credit will be issued for the difference. Discounts applied to the original booking will be transferred to the new booking up to 15%. These transferred discounts are not combinable with any land promotions available at time of booking the new trip. If discounts of more than 15% are available at time of booking, then the transferred discounts can be removed. Please note that you are responsible for any airline penalties imposed due to trip changes and/or cancellations. This offer may be withdrawn at any time and other restrictions may apply.  

All offers are valid until further notice and may be withdrawn at any time without notice. Policies are subject to change at any time.

 

UNIWORLD RIVER CRUISES

Impacted 2020 Cruises (updated April 21, 2020)

As a result of the current global travel restrictions, all Uniworld voyages have been suspended through June 30th, 2020. If you have a booking on one of these suspended voyages, a Travel Specialist will contact you to discuss your options.

Uniworld River Cruises Temporary Policy Updates (updated March 27, 2020)

Uniworld guests can cancel up to 14 days prior to their cruise and receive a Future Cruise Credit for the penalty amount incurred at the time of cancellation, or they can rebook any 2020 or 2021 cruise or cruise-tour with price protection. The penalized amount will be transferred to their new booking. The non-penalized amount will be refunded at the time of cancellation. If air was purchased with Uniworld, the $450 air penalty will remain. If Travel Protection was purchased, the Travel Protection can be transferred to the new reservation. Guests also have the option to rebook and use this credit on a Guided Vacation operated by Trafalgar, Insight Vacations or Luxury Gold for 2020 or 2021.

This supersedes all previous Uniworld cancellation policies and is subject to change.

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