CORONAVIRUS TRAVEL UPDATE

YOU’RE FREE TO POSTPONE YOUR GUIDED VACATION 

Updated March 23, 2020

On March 11, the World Health Organization (WHO) declared the outbreak of coronavirus (COVID-19), to be a global pandemic. We are providing the following options to help protect our guests and provide peace of mind.

For all bookings departing before or on 30 April 2020

In accordance with travel restrictions imposed by government advisories worldwide Trafalgar, Costsaver, Brendan Vacations, Insight Vacation and Luxury gold have temporarily suspended all guided vacations across the globe for trips departing up and until 30 April 2020.

All guests currently booked on a guided vacation during this temporary suspension are eligible to either:

  • Change their travel dates or destination to any trip in 2020 or 2021, without change fees on the land portion of their trip. Any savings applied to the original booking will be transferred to the new trip selected.*
    -or-
  • Elect for a travel credit in the full amount paid (without change fees) for the suspended vacation package (land only or land/air) redeemable against a new booking for travel to any destination departing before December 31, 2021.**

Please note: These policies are subject to change at any time and are not retroactive for bookings cancelled prior to March 16. 

*Offer valid until further notice. The temporary change fee waiver applies to all trips departing through April 30, 2020.

** If you select this option, your new invoice will service as your travel credit confirmation. The credit amount will stay assigned to your original booking number. To redeem your travel credit, state your booking reference number when calling to make your new reservation departing at any time before December 31, 2021. Travel credit is not redeemable for cash. If the new trip or departure is more expensive than the original, the guest is responsible for the difference in price. If the new trip or departure is less expensive than the original, a letter of travel credit will be issued for the difference. Please note guests are responsible for any airline penalties imposed due to trip changes and/or cancellations. Offer may be withdrawn at any time and other restrictions may apply.

For all non-suspended trips departing more than 30 days from today

For guests with existing bookings on non-suspended trips departing more than 30 days from today, or for any new bookings being made, we are temporarily offering a fee waiver on the land portion of the trip until 30 days prior to departure should guests wish to change their dates or travel to a different destination. Airlines may have different policies and change fees, which are the guest’s responsibility. 

OBERAMMERGAU TRAVEL ALERT

WE’VE RESERVED YOUR SPOT FOR THE NEW 2022 DATES 

Updated March 19, 2020

On March 19, the local authorities in Germany made the decision to postpone the 42nd Oberammergau Passion Play as a result of the coronavirus (COVID-19) situation, therefore Trafalgar, Costsaver, Brendan Vacations, Insight Vacation and Luxury gold have suspended all Oberammergau guided vacations.

Since 1633 villagers promised to perform the suffering, death and resurrection of Christ every tenth year, so that no one in their community would continue to die of the plague. The villagers were answered by God and in 1634, the first Passion Play took place. This promise of the local people had been kept until today. This once-in-a-decade, 2020 sell-out event, will now take place in 2022.

Rest assured, we’ve got you covered and have already reserved your spot for the newly released dates, and at 2020 prices.

For guests who want to reschedule the same Oberammergau trip for travel in 2022,  please note that trips in 2022 will depart five days later than the 2020 departure date (e.g. trips departing September 1, 2020 would depart September 6, 2022).*

If guests are unable to travel in 2022, the other rebooking options are:

  • Choose to travel on any trip, destination or date through 2021 without change fees on the land portion; the Oberammergau portion only will be refunded.**
    -or-
  • Elect for a travel credit in the full amount paid (without change fees) for the suspended vacation package (land only or land/air) redeemable against a new booking for travel to any destination departing before December 31, 2021; the Oberammergau portion only will be refunded.***

Please note: These policies are subject to change at any time and are not retroactive for bookings cancelled prior to March 19. 

*If the guest selects this option, a new booking will be created for the same itinerary and applicable departure date (note: 2022 trips will depart five days later than the 2020 departure date), at the original 2020 price for the land portion. Please note, guests are responsible for any airline penalties or increased fares imposed due to trip changes.

**If the guest selects this option, the temporary change fee waiver applies to the land portion of all Oberammergau trips when a new trip is booked for travel by December 31, 2021. If the guest chooses a trip or departure that is more expensive than the original, they are responsible for the difference in price; if the trip or departure is less expensive than the original, a future travel credit will be issued for the difference. The Oberammergau portion only of the trip will be refunded. Please note, guests are responsible for any airline penalties imposed due to trip changes and/or cancellations.

*** If the guest selects this option, the new invoice will service as the future travel credit confirmation. The future travel credit amount will stay assigned to the original booking number. To redeem the future travel credit, state the booking reference number when calling to make the new reservation departing at any time before December 31, 2021. Future travel credit will be issued in the value of the amount paid for the land portion of the trip and is not redeemable for cash. If the new trip or departure is more expensive than the original, the guest is responsible for the difference in price; if the new trip or departure is less expensive than the original, a future travel credit will be issued for the difference. The Oberammergau portion only of the trip will be refunded. Please note guests are responsible for any airline penalties imposed due to trip changes and/or cancellations.

 

Uniworld River Cruises

Uniworld has been closely monitoring the world’s response to the COVID-19 pandemic and given recent news, do not believe they can continue to offer the award-winning Uniworld experience you have come to expect and deserve at this time. They have therefore made the decision to suspend all European itineraries until April 23rd. If you have a vacation reservation during this temporary suspension period, please know you may rebook your travel dates to any 2020 or 2021 cruise or receive a Future Cruise Credit eligible to be used during the next 24 months. 

Uniworld River Cruises Temporary Cancellation Policy

Uniworld’s updated cancellation policy will allow guests more time to make decisions about upcoming travels. For bookings after April 23rd, guests can now cancel up to 14 days prior to their cruise and rebook on any 2020 or 2021 cruise without penalty or have the option to rebook a Guided Vacation operated by Trafalgar, Insight Vacations or Luxury Gold for 2020 to 2021. Full details on our updated cancellation policy may be found below. Exception: Published cancellation policies will apply to cruise/tours booked for Oberammergau 2020.

  • Valid only for all 2020 bookings, excluding cruise/tours booked for Oberammergau 2020
  • Future Cruise Credit is based on penalty amount incurred at time of cancellation for the cruise and included land portion only, less non refundable fees such as the air cancellation fee of $450pp
  • Future Cruise Credit is considered used once applied and cannot be re-issued if new booking is cancelled
  • Future Cruise Credit can be applied to any 2020 or 2021 departure
  • In addition to Uniworld Cruises, Future Cruise Credit is applicable to guided vacations operated by Trafalgar, Insight Vacations and Luxury Gold
  • Applies to the cruise/cruise-tour portion of trip only, airfare will be subject to cancellation fees if ticketed
  • For airfare booked through Uniworld, airfare fees will be waived if not yet ticketed or a $450 fee will apply if ticket was already issued at time of cancellation
  • Travel Protection Program fees are non-refundable.

These terms are temporary and are subject to change at any time.

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