Guided Vacations Terms & Conditions
How to Make Your Reservation: After selecting your itinerary and departure date, call 1-855-403-1832 and a Travel Specialist will take your reservation over the phone. You can pay your $350.00 deposit by credit card, or you can mail a check made payable to GET (“GET”) to the following address: GRAND EUROPEAN TRAVEL 6000 Meadows Road, Suite 520 Lake Oswego, OR 97035 USA.
Final Payment: For all Land Vacations final payment is due in our Oregon office 60 days before departure. We accept the following types of payment: VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER CARD, personal check and cashier’s check. If reservations are made less than 60 days prior to departure, payment in full is required at the time of booking. If final payments are not received on time, GET may cancel the reservation and invoke the cancellation fee. For all River Cruises final payment is due 90 days prior to departure.
Pricing: Land prices are per person based on double occupancy. GET and its affiliated entities that operate various components of your trip reserve the right to adjust prices due to fluctuations in foreign exchange rates, imposed fuel surcharges, taxes, charges and levies imposed by any third party including government and its agencies. Should these change the price of your tour by more than 10% you may cancel without penalty within 7 days after we notify you of the increase. CostSaver Ready to Go rate is subject to change. The price of the vacation will only be confirmed at time of booking. Due to changes in availability and costs any amendment after booking may increase the cost of your vacation which you will be liable for in addition to any amendment fees.
Promotional Discounts: Promotional Discounts are limited time offers valid on new bookings only and may be withdrawn at any time. Promotional Discounts may only be combined with the current Past Traveler Discount and are not combinable with any other discounts unless explicitly stated.
Pay in Full Discount: applies to the land portion of select vacations and departures. If full payment is not received by the correct date as stated on the invoice, the discount will be removed and the booking will be repriced. These discounts are not valid on all itineraries or departure dates; do not apply to optional extensions, airfares, government taxes and fees, air flight supplements, extra nights’ accommodations, transfers or any cruise portion of a vacation. This offer is subject to availability, applies to new bookings only and may be withdrawn at any time without notice. See the dates and rates section of the itinerary online at GETours.com for current availability. Not valid on Greece or Turkey vacations, CostSaver trips or River Cruises.
Past Traveler Discount: If you are a repeat traveler with GET or our sister brands, you can unlock special offers such as up to 5% off certain trips. Discount valid on new bookings only, subject to availability and may be withdrawn at any time without notice. Redeeming this discount is limited to one trip per calendar year and will be applied to an eligible, higher priced trip, if you book two trips at once. Not valid on all itineraries or departures, airfare, flight supplements, pre/post extension packages or Lion World trips.
Family Discount for Young Travelers is limited to one discount per room (two for Family Experiences) when accompanying an adult. Young Travelers must be aged 5-17 at time of travel and discount is not available on our Israel, Jordan and Egypt trips or Eastern Mediterranean trips with cruises. Young Travelers must be under age 11 for South Africa tours on the departure date to be eligible for family discount. Quad rooms are available on our Family Experience vacations and are suitable for two adults and two children (both aged 17 or younger).
Cancellations, Changes & Refunds: If a cancellation is made within 30 days after making your reservation your $350.00 deposit will be FULLY REFUNDED. *See Air Reservations section for specific change fee information for air reservations. For cancellations or changes thereafter but more than 61 days prior to departure there will be a $350.00 per person fee assessed. If you must withdraw or make a change 60 days or less prior to departure, the following fees will apply:
PAYMENT & CANCELLATION FEES SUMMARY INFORMATION
|Guided Vacations||Level 2:
(incl. trains or cruises)
|Additional Air Tickets||Extra Accommodations||Chargeable Transfers|
|Deposit due per person||$350||As per airline policy||No additional deposit required||No additional deposit required|
|Final payment due (before departure)||90 days||As per airline policy||In accordance with guided vacation||In accordance with guided vacation|
CANCELLATION CHARGES PER PERSON
|No. of days before trip departure||Level 2:
(incl. trains or cruises)
|Additional Air Tickets||Extra Accommodations||Chargeable Transfers|
|90+||Deposit||$75 plus airline charges||$35||$35|
|89-60||30%||$75 plus airline charges||$35||$35|
|59-16||60%||$75 plus airline charges||Higher of $35 or 25% of accommodations price||Higher of $35 or 25% of transfer price|
|15-8||90%||$75 plus airline charges||Higher of $35 or 30% of accommodations price||Higher of $35 or 30% of transfer price|
|7-1||100%||$75 plus airline charges||100% of accommodations price||100% of transfer price|
|Departure day/no show||100%||$75 plus airline charges||100% of accommodations price||100% of transfer price|
In addition, no refunds are made for unused portions of a tour including, but not limited to, missed meals or sightseeing, motor coach travel and the non-use of hotel room and absent extenuating circumstances that GET reserves the right to determine.
Deposit Protection program – 5 Year Guarantee: Should your plans change and you cancel your guided vacation booking sixty (60) days or more prior to your tour start date, you will receive a credit of $350 per person, valid for up to five years from date of cancellation. This credit cannot be used as deposit or insurance payment for a future booking made with Grand European Travel and can only be used as a credit (no cash value). Only one credit per person can be applied to each guided vacation booked, and can be combined with all current Grand European Travel promotions. This credit may not be applied to a River Cruise purchased through Grand European Travel.
Air Reservations: For the most competitive and up to date pricing from your departure city call our toll free number at 1-855-403-1833. Air transportation is in economy class by scheduled airlines. Business class is available upon request. Some tours are not available from all of the airports. Requests for specific airlines, non-stop or direct flights and/or seat assignments are accepted as preferences only and cannot be guaranteed. Some airlines do not accept advance seat assignments. Frequent flyer programs are under the control of the respective airlines. Your airline tickets will be electronically issued in lieu of paper tickets. Please note that your airline tickets and other tour documentation must bear your FULL name as it appears on your passport; and airline reservations can only be made for dates less than 331 days out.
Airline Tickets Issued by Grand European Travel: The following charges apply for cancellations or changes to airline arrangements made by GET:
• Prior to Airline Ticketing: service fee of $50 per person
• After Airline Ticketing: service fee of $75 per person plus any airline imposed penalties which may be up to 100% of the airline ticket value.
DOT Advisory: The Department of Transportation requires us to inform you of the following conditions. The package price is subject to change as a result of increases in fuel surcharges and/or government taxes until it has been paid in full. You must consent to the possibility that, until you pay for your package in full, your price could go up. Once you have paid in full we would only pass along increases in government taxes if applicable at that time. You have 7 days from receipt of the first invoice to revoke your consent and request a refund, at which time we would cancel your booking.
Passports and Visas: A valid U.S passport is required for traveling outside of the U.S., including to Canada & Mexico. Passport application forms may be obtained from your local post office. All passports must contain at least 3 blank visa pages and must be valid for 6 months after the completion of your tour. It is the guest’s sole responsibility to secure and/or pay for all visas, reciprocity fees, affidavits, immunizations, etc. that are required to be permitted entry into each destination. In some countries, you may be subject to entry (reciprocity) fees and/or departure taxes/ exit fees which will be collected at the airports upon entry/departure by local government authorities. Please note that entry to any country may be refused even if the required information and travel documents are complete. For up-to-date detailed information on travel documents and visas, entry/exit taxes and further information on entry and exit requirements for U.S. and non-U.S. passport holders please call VisaCentral at 1-866-788-1100 or local consular services to see if a visa is required. Obtaining and carrying these documents is your sole responsibility. GET is not responsible for visa information and /or obtaining required travel documentation for any guest, or for any delays, damages, and/ or losses including missed portions of your holiday related to improper documentation or government decisions about entry.
Travel Documents: Provided full payment has been received travel documents will be sent in electronic format no later than 21 days prior to departure. You may opt to receive hard copy documents in which case these will be sent to you approximately 21 days prior to the departure date. If final payment is not received when due, costs to courier documents will be your responsibility. If you are leaving home earlier, please contact GET to request your travel documents well in advance. Please also make sure that you provide your flight details that are booked independently no less than 21 days prior to flight departure date. Please note that your airline tickets and other tour documentation must bear your FULL name as it appears on your passport. Please immediately review your travel documents. You are responsible for all terms, conditions and limitations stated therein.
Participation: Guided Vacations require a blend of adventuresome spirit, physical fitness, walking ability, mental alertness, and a capacity for accepting situations as they exist and not, necessarily, as we would find them in America. Guests must ensure that they are medically and physically able to travel. Regrettably, motorized scooters are not permitted on guided vacations. If you have health concerns, we suggest that you contact your physician to help determine the suitability of one of these tours for you. We regret that we are unable to accept requests for special diets or itinerary variations. Disabled travelers requiring special attention or treatment on any tour must be reported when reservations are made. A companion who is able to provide the required assistance must accompany any person who is unable to travel independently or who needs any type of assistance.
Travel Director: Guided vacations are conducted in English by a professional Travel Director. In Egypt, only itineraries of 10 guests or more will be guided by a Travel Director. In the unlikely event that there are fifteen guests or less traveling on a departure, Trafalgar reserves the right to operate this departure on an individual basis with private transfers and individual arrangements. Please refer to the individual guided vacation. Itinerary extensions are operated on a locally hosted basis using regular English-speaking Local Host services.
Security: Security is a major concern to all of us and the situation globally is constantly changing. Events around the world, coupled with the “Travel Advisories” put out by various governments may at times necessitate changes to the accommodations and itinerary or even trip cancellation. You must accept these risks involved in travel to any country that may experience security difficulties and accept responsibility for your own travel decisions.
Additional Risks: Additional risks and dangers may arise including, but not limited to, hazards of traveling in undeveloped areas, hazards of travel by boat, train, automobile, aircraft and other means of conveyance, animal interactions, forces of nature, political unrest, other unrest, hazardous local customs and practices, differing levels of sanitation, differing standards of safety, risks associated with water, food, plants, insects and differing animal regulation, accident or illness in areas lacking means of rapid evacuation or medical facilities, and acts of national and local governments and unrest and acts of others against governments. These risks are not an exhaustive list but are examples of many kinds of risks. You are voluntarily participating in these activities with the knowledge that there are significant dangers involved, and you hereby agree to accept any and all risks. As lawful consideration for the agreement with the operating company to participate in such trips and activities you agree you will not make a claim against Grand European Travel, its related companies or its personnel or sue for bodily injury, emotional trauma, death, property loss or damage or other loss, cost or expense, however caused, as a result of or related to your contracting for, traveling to or from, or in any and every other way participating in the trip. You release Grand European Travel, its related companies and its personnel from any and all claims, known or unknown, arising from contracting for, traveling to or from, and in any and every way participating in a trip. This release of liability and assumption of risk agreement is entered into on behalf of you and all members of your family and party, also including minors accompanying you. This agreement also binds your heirs, legal representatives and assigns.
Baggage: Due to limited motorcoach storage capacity, each guest is permitted one large suitcase not to exceed 50 pounds in weight nor 30”x18”x10” in dimension on European programs. Handling of this bag by hotel porters is included in the price. In addition, each person is allowed one small piece of carry-on size luggage that does not exceed the dimensions of 12”x11”x6” and is the complete responsibility of the guest and must be taken on the motorcoach with you. Carry-ons with telescopic handles and wheels will not fit in the overhead compartments and therefore cannot be accepted as carry-on luggage for safety reasons. Other destinations have smaller baggage dimensions which are noted in your pre-tour documentation. GET does not assume any responsibility for loss or damage to baggage or passengers’ belongings. Please note: It is your responsibility to verify the baggage weight restrictions for the individual airlines that you will be traveling on as in some instances baggage is restricted. Airline baggage charges collected at check-in are not included and are at passengers own expense.
Early Departure or Extended Stay: If you wish to depart early or extend your stay in Europe, flight and hotel arrangements can be made by contacting our office. Airport transfers are not included but may be purchased through GET. On most programs you can reserve up to 3 additional nights at the hotel where your itinerary starts and ends, however space may be limited and is subject to availability. Please call for our low cost rates and availability. Luggage handling and breakfast is not included on North American program extensions.
Land Only: If you wish to make independent flight arrangements, you may still reserve the land portion. Hotel-airport transfers are subject to availability and flight details must be provided in writing at least 45 days prior to departure. See tour page for specific transfer times. If you make your own air arrangements, GET is not liable for any losses should you not arrive on time and no refunds will be given.
Airport Transfers: Complimentary airport arrival and departure transfers are included in the itinerary price when you purchase our land/air package and operate at fixed times on the first and last day of your itinerary. See the individual itinerary pages for details. Airport transfers are not included on Independent City Breaks. For those making their own flight arrangements extending at GET hotels, transfers can be purchased; please call for details. London Heathrow Airport Arrivals: For tours commencing in London, we have included a free group shuttle to/from LHR for clients that have booked our combined land/air packages. For clients that have made their own flight arrangements GET has negotiated rates for shuttle transfers from LHR to your London hotel (which must be booked through GET) at a price of $54 per person per single trip to/from LHR. London Gatwick Airport Arrivals: Clients arriving at LGW who have booked our combined land/air packages are provided with a Gatwick Express train voucher to Victoria Station, and will need to make their own way from Victoria Station to the tour hotel. For clients that have made their own flight arrangements, we suggest you visit www.gatwickexpress.com for transfer information. To purchase airport transfers please call 1-855-403-1833. Prices subject to change.
Smoking: Please note that we do not permit smoking on our motorcoaches, however, frequent stops are made while traveling.
Surface Travel & Sightseeing: Ground arrangements are provided by Trafalgar Tours Ltd. and Insight Vacations Ltd., separate companies, and include intercity travel by private motorcoach with air conditioning and an emergency restroom*, ferry, train, and ship as per the itinerary. ‘CostSaver’ is a trading name of Trafalgar. Activities on days indicated in the itinerary as being “at leisure or optional” are left to your discretion. *Some exceptions apply.
For Your Comfort: All Guided Vacations operates a daily seat rotation system and enforces a strict no smoking (including e-cigarettes) and no alcohol policy on board motorcoaches. Regular comfort stops are made on traveling days. Many hotels, restaurants, trains, cruises and other venues are 100% smoke free.
Holidays: During local or national holidays some museums, restaurants or sightseeing may be limited or not available. Alternatives will be offered wherever possible. At times, some itineraries may be operated in reverse; you will be advised at the time of booking.
Hotels: The hotels reserved for our programs are rated as European Standard First Class, or Luxury for Insight Gold programs. All hotel rooms provide a private bath (and/or shower) and toilet. Note hotel room sizes, standards, facilities and services may vary from country to country and region to region and are in local style. Accommodations outside of the United States do not necessarily offer the same level of amenities and may not be in compliance with the American Disabilities Act. All hotels are clean, comfortable and located so as to best facilitate guided sightseeing of the area. Hotels reserved for each program are indicated in the Day-By-Day Itinerary. If, for any reason, it becomes necessary to use other hotels, they will be of a similar standard, where possible. We only contract non-smoking rooms. All accommodations, meals and services have been designated as first class in Russia, Eastern Europe and provincial areas though some tourism facilities are less developed than what might normally be expected in this category. Tours in North and South America use Standard First Class hotels.
Single Rooms: A limited number of single rooms are available at a supplement. While single rooms provide privacy, they are often smaller than twin-bedded rooms. We do offer the option to join our nonsmoking Room Share Program (subject to availability and eligibility requirements). The Room Share Program is not available on all programs and all pre or post extensions. Ask your Travel Specialist at time of booking if available. GET is not responsible for any claims, damages or losses relating to, or arising out of, the Room Share Program.
Triple Rooms: Triple room accommodations are available on a limited basis at a reduced price. Triple rooms usually consist of a twin-bedded room with an additional folding bed or cot for the third person. They may not be comfortable for three adults.
Wi-Fi: Complimentary Wi-Fi service is available in many hotel guestrooms. When such a service is not available complimentary Wi-Fi will be available in the public areas of most hotels. In most countries complimentary Wi-Fi is also provided on-board the coaches. The Wi-Fi on the coaches uses the mobile phone network and as a result the connection will be slower than standard broadband and at times may not be available. In some countries this service will not be available. Please note that it is not available on local transfer/relief coaches when the main tour coach is not being used.
Meals: Please note in cases of early morning departures, FB (full breakfast) may not be available. We are unable to accept requests for special menus to meet dietary or religious requirements. Included meals are shown on each itinerary page.
Price Does Not Include: Beverages and meals not detailed in the itinerary. Personal expenses including passport and visa fees, alcoholic beverages, optional sightseeing tours, laundry, phone calls, traditional end of the trip gratuity to your Travel Director and Motorcoach Driver, tips to local city guides, crew tips and all other items of a personal nature, airport tax, service & security charges and port taxes. (Subject to change.) Travel Insurance is also not included but is highly recommended.
Optional Pre-Paid Gratuities: If you have prepaid your gratuities for your Travel Director and Driver, this will be detailed within your vacation vouchers and vacation documentation. Please note that prepaid gratuities cover only the land portion of your itinerary. We offer this option on the majority of our vacations. Please check the pricing panel for applicable vacations.
Consumer Disclosure Notice: Please read the Terms and Conditions carefully, as your deposit and payment for a trip constitutes consent to all conditions and general information provided.
Responsibility: These trips are arranged by Trafalgar Tours Ltd. and Insight Vacations Ltd. (“Operator”) in conjunction with Grand European Tours (2003) Inc. They have made the travel arrangements as agents for the transportation carriers and other suppliers of services connected with the tour (“suppliers”) all of which are independent contractors. Neither GET or the Operator in no way owns or operates the vehicles or facilities to be used during the trip, and does not guarantee or assume responsibility for the acts and/or omissions of suppliers, their employees, agents, etc. Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time passengers are not on board planes, transportation or conveyances. We rely on international convention which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services. International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol and Montreal Protocol) in relation to air travel, or Montreal Convention; the Berne Convention for rail travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for carriage by road and the Paris Convention 1962 for Hotels. We are to be regarded as having all benefit of these conventions on limiting our liability in relation to any claim for death, injury, loss, damage and delay to passengers and luggage. Enrollment in and payment for a program shall constitute agreement and acceptance by the passenger of the terms and conditions set forth in this brochure which cannot be varied except in writing by an officer of the Company. All bookings are accepted subject to the conditions imposed by GET, the Operator and any suppliers including airline, cruise line, rail, coach, hotel, restaurants, insurance and other companies, firms or persons concerned with the trip, and the Operator will make no refund in the event of their delay, cancellation, overbooking, strike, force majeure or for elements of the package not used by customer. If there is a difference between the Operator’s Conditions and those published by a supplier, the conditions of supplier shall apply. GET and the Operator reserves the right to cancel a trip or change the itinerary whenever in its sole judgment conditions warrant, or if the Operator deems it necessary for your comfort, convenience or safety.
Trips outside the USA require a valid passport. You are responsible for and release GET and the Operator from, passport, visa, vaccination requirements, and safety conditions in travel destinations. The Operator strongly recommends you purchase appropriate cancellation/ medical/baggage insurance for the trip. For medical information, call the Center for Disease Control at 1-800-232-4636 or visit www.cdc.gov/travel, and for U.S. State Department travel advisories, call 1-202-647-5225. The Operator reserves the right to decline to accept any person as a member of the tour, or to require any participant to withdraw from the trip at any time who presents a significant risk to the health or safety of himself or others which cannot be eliminated or reduced to an acceptable level by the Operator’s reasonable accommodation. GET and the Operator reserves the right to correct an error in the advertised price prior to your departure. Prices in this brochure are accurate at the time of printing and are subject to change without notice due to changes in market factors including but not limited to foreign currency and supplier cost fluctuations. Airfare quotes are subject to airline capacity limitations and higher airfares may apply depending on seat availability at the time of reservation. A contract is made when your reservation and payment are accepted by the Operator at its office. In calculating the cost of your trip, Operator has relied on your consent to these terms and in the absence of this release, the trip cost would have been higher. Operator reserves the right to substitute hotels of similar quality at any time or to make changes in itinerary of similar quality. Operator will not be responsible to any person for expense, loss of time, money or other circumstance resulting from a change in itinerary or change of tour arrangements. Operator also reserves the right to cancel a departure, and in such cases all payments made to date will be refunded and shall constitute full settlement. If you purchase an airline ticket separately, ensure that your travel agent explains the conditions under which the ticket is issued, as the Operator assumes no responsibility for such airline ticket cancellation fees. Please understand that not all museums and attractions are open every day of the year. Operator reserves the right to vary the sequence of sightseeing and/or to re-route the order of cities if that will enable you to visit all listed excursions. In either case, the itinerary content will be maintained to the extent possible and there are no refunds for any unused or unavailable excursions. Promotional offers subject to change. This brochure supersedes any other current brochure in the market.
Grand European Tours (2003) Inc. Limited Role: Grand European Tours (2003), serves only as sales representative,and is not responsible for any activity beyond its limited role in arranging reservations and ticketing. Grand European Tours (2003) Inc. shall not be responsible or liable for any act, omission or default, whether negligent or otherwise, of any other entity whether or not affiliated with the Operator.
Choice of Law Venue Selection: This Agreement is deemed to be entered into in Orange County, California. The exclusive venue for any action concerning the interpretation, enforcement, or breach of any term, obligation, or duty as contained or related to these Booking Conditions or any grievance relating to the trip shall be solely in the Superior Court of California in or for Orange County or the United States District Court for the Central District of California. This Agreement shall be construed according to the internal laws of California without regard to conflicts of law principles. All guest claims must be submitted in writing and received by Grand European Travel no later than 60 days after completion of the guided vacation. Guest claims not submitted and received within this time shall be deemed to be waived and barred. In any legal action, arbitration, or other proceeding to enforce, interpret or construe the terms of this Agreement, or concerning any grievance relating to the trip, the prevailing party shall be entitled to recover actual reasonable attorneys’ fees, costs and expenses.
AARP Membership Benefits Disclosure: AARP member benefits are provided by third parties, not by AARP or its affiliates. Providers pay a royalty fee to AARP for the use of its intellectual property. These fees are used for the general purpose of AARP. Some provider offers are subject to change and may have restrictions. Please contact the provider directly for details.