Uniworld River Cruises
COVID-19 Frequently Asked Questions

Uniworld River Cruises
COVID-19 Frequently Asked Questions

Precautions, requirements and other considerations when you travel with Uniworld

As the world begins to open up and we can travel again, Uniworld understands that you may have a lot of questions. We have compiled a list of answers to the most frequently asked questions we have received to help you feel informed and confident when booking and traveling with Uniworld. We are continually updating this page so that you have the most relevant information.

For COVID-19 FAQ's related to Guided Vacations, click here.

Pre-Cruise Health & Safety Protocols

Uniworld Covid Faq Video Still

IMPORTANT

All guests on Uniworld cruises or cruise/tours departing between August 13, 2021, and December 31, 2021, are required to be fully vaccinated against COVID-19 to travel.

The health and well-being of our guests and crew is our number one priority. In keeping with our duty of care towards both, we have made the decision to require proof of full vaccination upon embarkation until further notice.

Additionally, many onshore venues in the countries we travel to, such as museums, restaurants and historical sites are now requiring proof of full vaccination in order to enter.

Guests under the age of 12 will be exempt from this vaccination requirement, however, they will be asked to provide a negative PCR or Antigen test result taken within 72 hours of embarkation.

Please note that guests will also need to comply with any specific requirements imposed by airlines and/or governments, which may differ from the above and may include proof of full COVID-19 vaccination. See our Travel Requirements page for more details.

COVID-19 FAQs: Before Your Cruise

Yes, all guests on Uniworld cruises or cruise/tours departing between August 13, 2021, and December 31, 2021, are required to be fully vaccinated against COVID-19 to travel.

The health and well-being of our guests and crew is our number one priority. In keeping with our duty of care towards both, we have made the decision to require proof of full vaccination upon embarkation until further notice.

Additionally, many onshore venues in the countries we travel to, such as museums, restaurants and historical sites are now requiring proof of full vaccination in order to enter.

Guests under the age of 12 will be exempt from this vaccination requirement onboard our ships; however, they will be asked to provide a negative PCR or Antigen test result taken within 72 hours of embarkation.

Please note: for itineraries that begin in the Netherlands and sail into Germany, all guests age 6 and older are required to be vaccinated to comply with German regulations.

Please note that guests will need to comply with any specific requirements imposed by airlines and/or governments, which may differ from the above and may include proof of full COVID-19 vaccination. Please check with your airline and see our Travel Requirements page for more details.

Upon embarkation, guests will be asked to present their original COVID-19 vaccination record, showing full vaccination with an approved vaccine (Pfizer, Moderna, AstraZeneca, or Johnson & Johnson), with the final dose administered no less than two weeks prior to embarkation.

As individual cities, countries and onshore venues may also require proof of vaccination at any point during the trip, we highly recommend taking a picture of any paper vaccination record in case of loss of the original and bring any digital records that you may have been issued.

Please note that guests will also need to comply with any specific requirements imposed by airlines and/or governments, which may differ from the vaccine requirements listed above and may include proof of full COVID-19 vaccination. There are several resources available to help find this information, including the official government website for each country and the Travel Requirements page.

Any testing that is required prior to the start of the Uniworld cruise or cruise/tour will be the responsibility of the guest.

Certain countries may require COVID-19 tests mid-cruise. If a country we cruise in/through requires tests mid-cruise, Uniworld will facilitate testing onboard and cover those expenses.

Tests that are required onboard for the re-entry to a guest’s home country will be at the expense of the guest; however our onboard team will help facilitate those mandatory tests with as little impact as possible to the guest experience.

It is the responsibility of the guest to make sure they understand the specific requirements of the countries they are traveling to prior to their trip. There are several resources available to help find this information, including the official government website for each country as well as the Travel Requirements section of the Uniworld website.

If a guest gets sick while traveling with Uniworld, we will need to evaluate the situation on a case-by-case basis and follow the advice of local government and health authorities to determine whether or not the cruise will proceed. We will be on hand to facilitate any required distancing or testing and ultimately, we will take care of you and be with you every step of the way until you are on your flight home.

We strongly encourage our guests to obtain travel insurance to cover situations like these. Learn about our Travel Protection Plans here.

In the event that this happens, we will reach out to impacted guests in advance of their cruise to assist in changing their travel plans.

In the current environment, travel requirements by country are fluid and can change at any time. It is important for guests to make sure they understand the specific requirements of the countries they are traveling to prior to their trip. There are several resources available to help find this information, including the official government website for each country as well as the Travel Requirements section of the GET website.

We ask that guests adopt the physical distancing and hygiene best practices as required by their country/state of origin prior to their trip. Guests will also be required to complete Uniworld's Travel Declaration prior to embarkation.

Many countries have announced their intent to open borders for travelers. Learn about our upcoming cruises in these countries here.

Uniworld is a proud member of TTC, a family owned and operated business with over a century of experience. As such, we’ve remained stable and solvent despite the difficulties caused by the pandemic. TTC's incredible legacy, financial strength and integrity mean you can have peace of mind knowing your money is safe. You can read TTC Chief Executive Brett Tollman's letter of reassurance to all guests here.

COVID-19 FAQs: During Your Cruise

Guests will be asked to follow all health instructions—whether noted in physical signage, or requested from our crew. Our expanded COVID-19 protocols for guests include but are not limited to the following*:

  • All guests must complete a Travel Declaration prior to embarkation.
  • All guests must and will have their temperature taken throughout the cruise using touchless technology.
  • All guests are asked to sanitize their hands when entering public spaces, when coming back onboard the ship each day, and before each meal.
  • Any onboard payments are processed using a contactless payment method and credit card machines will be wiped after each PIN entry.

PLEASE NOTE: While we believe these protocols to be the appropriate steps in protecting the well-being of our guests and crew, we will continue to monitor the COVID-19 response globally and will update our protocols accordingly and in the best interest of our guests and crew.

*Health and safety features may vary on ships not owned and operated by Uniworld for certain non-European itineraries. Nonetheless, ships not owned and operated by Uniworld do adhere to high standards for sanitation and safety.

Guests will be required to wear a mask while walking around public areas, such as the corridors or the lobby, and when the required distancing to others cannot be maintained. Masks can be taken off when seated in the lounge and restaurant. While onshore, all guests and crew are subject to local mask guidelines. In some locations a high-rated respirator mask such as FFP2, N95/99, or KN95 may be required. Please pack any personal protective equipment (PPE) and sanitizers that you require.

Guests will be required to wear a mask while traveling in the motorcoach (bus).

Dining onboard will be similar to how it was prior to COVID; however, we’ll now have the opportunity to serve our guests directly during the breakfast and lunch buffet with the removal of self-service. Dinner will continue to be served à la carte.

Most Uniworld ships have a choice of restaurants onboard, all of which will be open for service. Plus, we will continue to offer room service 24 hours a day.

Housekeeping staff disinfect all public area touch points and hot spots throughout the day, including all handrails and door handles. All staterooms and suites are thoroughly cleaned on a daily basis and air-conditioning filters are cleaned and disinfected on each embarkation day before rooming takes place.

Additionally, we have invested in an e-Mist electrostatic spraying system to disinfect our ships on a regular basis and we have added advanced air filtration systems to our restaurants and lounges.

In addition to closely vetting all of our onshore partners to make sure they follow our strict standards, we require all buses to be cleaned and wiped with disinfectant before each use. Your personal Vox boxes are also sanitized prior to embarkation and after each excursion.

Crew wash their hands frequently when handling guest luggage. Disembarkation luggage is kept separate from embarkation luggage to avoid cross-contamination.

All crew receives professional health and hygiene training (HACCP) by an external consultant before each ship begins its sailing season, including training on how to look for symptoms. Crew members strictly adhere to social distancing requirements, are required to wear masks at all times and wash and sanitize their hands frequently.

For the safety of our crew and guests, all crew undergo regular health screenings and temperature checks, and are quarantined immediately if symptoms are present. Crew quarters are sanitized regularly, and all crew meals are served (with no self-service allowed).

Please be assured that we are a responsible and conscientious cruise line with a reputation for providing incredible experiences for our guests. While some inclusions may be subject to change or closures, wherever possible we will find alternative solutions to ensure our guests’ experience is still a remarkable one.

Temporary Policy Updates

Guests can change or suspend their 2021 cruise up to 60 days prior to their departure date for Europe and Exotic programs, without penalty and rebook on any future cruise through 2022 OR choose to receive a Future Travel Certificate equal to the amount of funds received by Uniworld at the time of cancellation. The Future Travel Certificate can be used towards any 2021 or 2022 departure and is combinable with all Uniworld public promotions in effect at the time of redemption. Future Travel Certificates are non-refundable and may not be redeemed for cash. Certificates are transferable upon written request by the original recipient. Airfares booked through Uniworld are subject to airline cancellation fees. Guests also have the option to rebook with one of our Travel Corporation sister brands for 2021 or 2022.

Standard cancellation rules apply for those departing in 2022 as listed in the chart below. Any funds transferred or future travel certificates used from a 2020 or 2021 booking and applied to a 2022 reservation due to COVID-19, are non-refundable. Once applied to a reservation, should your travel plans change 120 days or more prior to the departure date a Future Travel Certificate will be issued in the amount originally applied to the 2022 booking, less any non-refundable items. Should your plans change 120 days or less prior to the departure date of the reservation these funds are non-refundable and will not be applicable to a future booking, nor will you receive a future travel certificate. Note: funds applied in in the form of a Funds Transfer of the non-penalized portion of a cancelled booking are subject to the standard cancellation schedule of the new booking as described in the chart below. For complete terms and conditions, visit our Uniworld Terms & Conditions page.

Cancellation Notice Received Before Cruise/Tour Start Date Cancellation Charges Per Person
120 days or more $200 per person for cruise/tour
119 – 90 days 20% of the fare**
89 – 60 days 35% of the fare**
59 – 30 days 50% of the fare**
Less than 30 days 100% of the fare**
No Show 100% of the fare**

**Fare is defined as the cost of any cruise, or land, element purchased from Uniworld. Port charges are refunded if cancellation is received prior to departure.

If air is canceled one hundred and nineteen (119) days prior to departure or less, the full price of your air is non-refundable. Please see the Airline Cancellations section in our Terms & Conditions for details.

*Revised cancellation policy as of April 1, 2021. This supersedes all previous cancellation policies and is subject to change.

Personal Responsibility – COVID-19 Warning

We have introduced enhanced hygiene protocols—for you, our other guests and our team members.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the U.S. State Department and the Centers for Disease Control (CDC), senior citizens and guests with underlying medical conditions are especially vulnerable.

We ask that you please take personal responsibility for your well-being. This begins with packing any personal protective equipment and sanitizers you require. Please adopt physical distancing and hygiene practices throughout your pre-trip travel arrangements and follow all health instructions whether physical signage or requests from our professional staff, once you are vacationing with us.

In choosing to travel with Uniworld, you voluntarily assume all risks related to exposure to COVID-19.

Let’s help keep each other safe and healthy.

For additional details about our sanitation and hygiene protocols, please click here to visit our Travel Requirements page.

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