Know Before You Go:
The Questions You
Want Answered

Know Before You Go:
The Questions You
Want Answered

You have questions, and we have answers

The world of travel is a confusing one right now, so it’s completely understandable that before booking your trip, you want to know exactly where you stand. We want to help you with this, by providing the most relevant and recent information to help you feel informed and confident. The questions below are those that our guests are asking most frequently, and we will continue to update this page regularly, so you can be confident the information you are reading here is absolutely up to date.

HOW WILL YOU TAKE CARE OF ME?

From questions about vaccinations and testing to how we keep our coaches clean, discover how we prioritise your health and wellbeing.

IS MY MONEY SAFE?

Find out more about our flexible booking conditions, refund policy, the financial stability of our parent company The Travel Corporation, and more.

WILL I STILL HAVE A GOOD TIME?

Find out what happens if certain attractions are closed, the different types of group travel available to you, and much more

COUNTRY RESTRICTIONS & REQUIREMENTS

If you are traveling soon, you can check the latest COVID-19 travel regulations, quarantine policies and border statuses.

1. What are you doing about testing, vaccinations and quarantine?

We do not mandate vaccinations, however, any guest traveling with GET will need to provide proof of one of the following to their Wellbeing Director* upon arrival, and before joining their tour:

  • Proof of the full COVID-19 vaccination with the final dose given at least 14 days prior to the start of the tour
  • The verifiable and negative result of a PCR test taken 72 hours prior to the start of the tour

Please Note:

  • For travel in the United States the negative test result must be a PCR test.
  • Guests will also need to comply with specific requirements imposed by airlines and/ or governments which may differ from the above.

Currently, we are working on arranging for testing to take place at the required time, and with minimal inconvenience. We will be facilitating testing as quickly as possible and you will be given full information on when and where testing will take place by your Travel Director once on tour. It is also important to note that any testing will be at the expense of the guest.

Any testing that is required pre-travel will be the responsibility of the guest to organize, as these requirements will be in accordance with airline policies, and the entry requirements of the destination you are traveling to. During your tour, your Wellbeing Director* and Travel Director will facilitate any mandatory testing and this will be done with as little impact as possible to your experience. This testing will be at the expense of the guest. Any testing required post-travel will again be the responsibility of the guest to organize.

You will be asked to show an authentic COVID-19 vaccination certificate (electronic or paper showing date and time of the vaccination(s)) with the final dose given at least 14 days before the start of your tour, to your Wellbeing Director* upon arrival and before joining the tour. We recommend taking a picture of any paper vaccination certificates in case of loss of the original.

GET highly recommends you obtain travel insurance to cover situations such as these. Unexpected events can happen when you travel, like an accident or illness during your trip (such as Covid-19), which can bring additional personal risks and costs. We offer several insurance plans, or you can choose to buy travel insurance from another provider. If you choose the latter, please be sure you are covered for the complete dates of your tour and please validate that you have the appropriate level of coverage in the currency for your country of origin, in the following categories: Trip interruption (to cover the cost of your trip, including air); Trip Delay; Emergency Evacuation/Repatriation; Medical Expenses from illness (covering individual or pandemic event; etc.

Our vaccine policy is currently in review as we continue to work with authorities and government bodies to align on the best standards for travel and tourism. Depending on the airline you travel with, you may be required to show proof of vaccination and/or testing, and similarly, the destination you are traveling to may have specific requirements with regards to the vaccine and/or testing. As we have more information on vaccine and testing requirements, we will of course keep all of our guests updated.

No. Airlines and destinations are not specifying that passengers/visitors must have a specific brand of vaccine if they have a vaccination policy in place.

In terms of traveling with GET, we highly recommend you purchase travel insurance ahead of your tour that covers you for unexpected events including accident and illness (such as Covid-19). You will also need to fill out our pre-travel Travel Declaration. In terms of testing requirements, vaccine passports, etc, most countries are still evolving what their requirements will be, and within the next 90 days, there will be significantly more information available. The cost will depend on the country you are traveling to and their specific testing requirements.

Your Wellbeing Director* and Travel Director will facilitate any testing requirements while you are on tour. Currently, testing requirements differ from country to country so the situation is still unclear. Rest assured, your Travel Director and Wellbeing Director will clearly communicate what is required and what you need to do while you are on tour, and as policies are confirmed we will of course keep guests informed and up to date.

You will be asked to show your negative PCR or rapid antigen COVID-19 test result (electronic or paper showing date and time of the test) taken within 72 hours of the start of the tour, to your Wellbeing Director* upon arrival and before joining the tour.

If you test positive for COVID-19 prior to flying home, you will need to quarantine in that country for the required number of days as stipulated by your local government. In this situation, your Travel Director, Wellbeing Director* and our support team behind the scenes will defer to the advice of the local authorities, but please be assured we will be able to make necessary arrangements for your accommodations, keep in touch with you and support you until you are able to return home. Any costs incurred for having to quarantine will be your and/or your insurance provider's responsibility, which is why we highly recommend purchasing travel insurance before your tour begins.

If you test positive upon re-entering your home country once your trip is complete, you will need to follow the guidelines as stipulated by your local government.

Yes. Based on current vaccine supply predictions we expect that our Travel Directors and Wellbeing Directors* will both be fully vaccinated when you travel with them.

Fully vaccinated means that it has been two weeks since you have received your second vaccination (in the case of vaccines including Pfizer, Moderna and AstraZeneca. If you have received the Johnson&Johnson vaccine, this will be just one shot.

No. Neither the recently authorized and recommended vaccines nor the other COVID-19 vaccines currently in clinical trials in the United States can cause you to test positive on viral tests, which are used to see if you have a current infection.

If you are not fully vaccinated, we require a PCR test that shows whether you currently have an infection with the virus that causes COVID-19. The test needs to be taken within 72 hours prior to departure for your trip.

Yes. Antibody tests only show whether you have previously had the virus, they do not show if you have a current infection. Therefore a negative result from a PCR test, or your vaccination record, will be required.

While more and more people are getting vaccinated for COVID-19, we also fully understand that we are still in a transition period, with some countries further ahead in their vaccination rollouts than others. As such, all guests traveling on our tours who are not fully vaccinated yet will need to be tested.

Vaccines are currently evaluated for use in children but have not been approved by the FDA (Food and Drug Administration) yet. As such, we ask that children over the age of 5 are tested before they travel with us.

The CDC does not recommend getting tested again in the three months after a positive viral test, as long as you do not have symptoms of COVID-19. If you have had a positive viral test in the past 90 days and you have met the criteria to end isolation, you may join our tours with documentation of your positive viral test results and a letter from your healthcare provider or a public health official that states you have been cleared for travel or to return to work. The positive test result and letter together are often referred to as “documentation of recovery.”

We highly recommend you obtain travel insurance to cover situations such as this. If you test positive on your pre-travel PCR test, you should self-isolate and delay travel as symptoms may well develop, or until you have recovered from COVID-19. You will be unable to join your tour with a positive PCR test and we recommend you contact your local health department and health care provider.

If you test positive while travelling with us, your Travel Director and Wellbeing Director* will follow a specially designed protocol as follows:

  • First, they will notify the local health department of the country you are in (together with our Operations and Guest Support teams) to initiate contact tracing for the locations your tour has visited prior.
  • They will then work to establish who in your tour group may have been exposed (close contact), check them for symptoms and initiate further testing.
  • Guests who are identified as being (potentially) positive will be separated from the group and referred for additional medical services. The local health department may require quarantine.
  • Those who are cleared as fit-to-travel by a health care professional may rejoin the group.
  • Fully vaccinated people (without symptoms) and those who have recently recovered (without new symptoms) do not need to be tested (as per current CDC guidelines).
  • The CDC also recommends that anyone with any signs or symptoms of COVID-19 get tested, regardless of vaccination status or prior infection.

We highly recommend you obtain travel insurance to cover situations such as these. Please be sure you are covered for the complete dates of your tour and validate that you have the appropriate level of coverage for Trip Interruption; (to cover the cost of your trip, including air); Trip Delay; Emergency Evacuation/Repatriation; and Medical Expenses from illness (covering individual or pandemic event; etc.)

Your Travel or Wellbeing Director* will not be able to check you in until your fit-to-travel status has been established. If you are unable to present documents an additional COVID-19 test will be required.

Yes, absolutely. To provide our guests with a convenient Home Test Kit solution, we have partnered with Inspire Diagnostics who are experts in COVID-19 testing. Information on how to access their FDA authorized option is included with your Travel Declaration and guest documents.

Once you register with Inspire Diagnostics, 2 PCR test kits will be sent to you (before/after travel). 3 days before your trip please use the first kit and drop it off with UPS on the same day. The home test is a less intrusive and simple lower nasal swab. Please be sure to follow all the instructions and use the provided packaging to return your sample to the lab.

Once you have dropped off your sample with UPS, it will be shipped overnight to the lab. Results are typically available within 24 hrs after your sample has been received by the lab. Please be sure to check latest turnaround times when you order your kit.

Of course. Please ensure however that you meet the 72 hour test window before your trip and that it is a PCR test. We do not accept antigen tests.

2. Is my money safe?

Absolutely. Thanks to our risk-free and flexible booking conditions, you are free to change your travel plans up to 30 days before your trip is due to depart. You can choose new dates and/or a new destination without penalty on the land portion of your trip. GET is also a proud member of The Travel Corporation, who remain a stable and solvent company despite the difficult circumstances caused by the pandemic.

GET is a proud member of TTC, a family-owned and operated business that, in their 101st year of business, remain stable and solvent despite the difficulties caused by the pandemic. TTC's incredible legacy, financial strength, and integrity mean you can have peace of mind knowing your money is safe. You can read TTC Chief Executive Brett Tollman's letter of reassurance to all guests here.

You can change your trip and/or departure date up to 30 days before your trip is due to depart without incurring any fees. If you are unable to select a trip, you will receive a Travel Credit to be used on a future trip.

If you are unable to travel before December 31, 2022, please call us to discuss your options and we will review your request on a case by case basis.

Thanks to our flexible booking terms, you can secure your dream trip with a fully refundable deposit (for 30 days after booking), while also having the flexibility to change your plans up to 30 days before departure without incurring change fees. If you decide to wait to choose another trip, you will be issued a Future Travel Credit which can be redeemed with GET or another TTC brand (Insight Vacations, Luxury Gold, Brendan Vacations, Costsaver, Uniworld, U by Uniworld, or Contiki) on any destination or trip. To give you maximum flexibility, you can also choose to transfer your Future Travel Credit to a friend or family member.

Please be assured that we are a responsible and conscientious tour operator with a reputation for providing incredible value to our guests. While some inclusions may be subject to change or closures, wherever possible we will find alternative solutions to ensure your experience is still a remarkable one.

Many agents and companies have different policies. Our policy has always been based on offering our guests risk-free and flexible booking conditions. This means that you can change your trip and/or departure date up to 30 days before your trip is due to depart without incurring any fees. If you are unable to select a trip, you will receive a Travel Credit to be used on a future trip.

3. How will you take care of me?

When you travel with us, you can rest assured your health and wellbeing are our top priority. As well as implementing a new 3-step hygiene and wellbeing protocol that has been endorsed by the World Tourism & Travel Council (WTTC), each of our tours of 21 guests or more will also be accompanied by a Wellbeing Director*, who will ensure that all protocols are adhered to, and who will provide support and guidance to our guests.

If you travel on a classic tour or small group tour, please note that the number of guests will always adhere to the local guidelines of the places we travel, and we will continue to adapt to regulation changes from health authorities and local governments. If you wish to travel with friends or family as one pod without the need for distancing, you can upgrade your experience to a private tour for a surcharge.

We continue to follow government guidelines regarding our coaches. Groups traveling together will be seated together, and face coverings will be required where mandated, otherwise, it is the choice of our guests if they wish to wear face coverings when traveling on the coach. Additionally, all surfaces will be disinfected multiple times per day, and due to our high-performing air filters, the air within the coach will be completely filtered and changed every 2-3 minutes (faster than most hotel operating theatres), to prevent impurities from spreading.

Our classic tours will be operating as normal, with our new wellbeing measures in place. For 2021 we have also introduced small group tours, giving guests the opportunity to enjoy the same remarkable GET experience but in a smaller group. Guests looking to travel as an exclusive bubble also have the option of upgrading their experience to a private group tour, for a surcharge.

If you travel on a classic tour or small group tour, please note that the number of guests will always adhere to the local guidelines of the places we travel, and we will continue to adapt to regulation changes from health authorities and local governments. Where distancing is required, your Wellbeing Director* will be on hand to facilitate this.

Your Travel Declaration will need to be completed (one for each guest) within 72 hours of your trip commencement. This must be completed before you may join your tour and can be found on your MyGET travel portal.

Whatever style of group travel you choose (a classic tour, small group tour or private group), all tour groups will be required to comply with local travel requirements, which your Travel Director will clearly explain to you once you are on tour.

You will need to wear a mask whenever your Travel Director or Wellbeing Director* advises it is mandatory to do so, and as you wish to do so for your own peace of mind and assurance. Please note that airlines and other establishments may not accept washable cloth masks but only medical masks. All tour groups will be required to comply with local travel requirements, which your Travel Director will clearly explain to you.

Extra masks, hand sanitizer and gloves will be freely available to all guests, at all times. We also advise all guests to bring their own masks to ensure their comfort, and any PPE they require to feel confident and assured.

If someone gets sick while traveling, we are not expecting the tour to be canceled, however, it will depend on the specific situation as we will need to follow the advice of local government and health authorities. Your dedicated Wellbeing Director* will be on hand to facilitate any required distancing or testing and ultimately, we will take care of you and be with you every step of the way until you are on your flight home.

If you choose to purchase GET's own Travel Protection plan, you will have the flexibility to cancel your trip for ANY reason, up to 24 hours before departure. Depending on the plan you select, you will be eligible for either a Future Travel Certificate or a mix of 60% cashback insurance benefit with a 20% Future Travel Certificate. Both plans include additional coverage for COVID-19.

If you do not purchase your travel insurance through us, please be aware that GET highly recommends you obtain travel insurance ahead of joining our trip. Unexpected events can happen when you travel, like an accident or illness during your trip (such as Covid-19), which can bring additional personal risks and costs. We offer several insurance plans, or you can choose to buy travel insurance from another provider. If you choose the latter, please be sure you are covered for the complete dates of your tour and please validate that you have the appropriate level of coverage in the currency for your country of origin, in the following categories: Trip interruption; (to cover the cost of your trip, including air); Trip Delay; Emergency Evacuation/Repatriation; Medical Expenses from illness (covering individual or pandemic event; etc.

Currently, many attractions have reduced visitor numbers to allow for appropriate physical distancing and to avoid overcrowding. Should these measures not be in place, your Travel Director and Wellbeing Director* will ensure appropriate distancing is maintained.

In addition, one of the many benefits of traveling with GET is that thanks to our networks around the world, we arrange priority access to many sites, so often you will visit iconic attractions with no one else around.

It is possible that there will be amends to the days' timings and itinerary, taking into account new wellbeing protocols and distancing. Rest assured, however, that this will not deter you from the enjoyment of your tour. In the event that we may have to make amends to any planned activities or site visits, we will always provide an alternative that is as good as, if not better, than the original.

Our Travel Director and Wellbeing Director* will have both undergone COVID-19 preparedness training, including the importance of managing physical distancing. For example in Europe, our Travel Director will be seated at the front of the coach and, in most cases, the Wellbeing Director* will sit in a seat on the opposite side of the coach near the middle door, allowing both to take necessary steps for the wellbeing of our guests.

Each guest will be provided with their own personal VOX headset for the duration of their tour. These are fully sanitized between tours and come prepared in a sealed package, so they cannot be tampered with. Each guest will also receive their own brand new set of earphones.

If a country closes its borders due to an outbreak while you are traveling with us, your Travel Director and Wellbeing Director* (with the assistance of our operations and guest support teams), will work together to help every guest return home safely. If required, they will arrange extra hotel nights for guests who are unable to fly out the same day.

If your flights were booked with us, we would be your contact for the airline and manage this process for you. If your flights were booked independently of us, we can assist you by booking a one-way ticket to return home. Upon your return, you would then need to reach out to your insurance company. Any fees incurred would need to be paid by the guest while in destination.

As part of our enhanced arrival protocol, your Travel or Wellbeing Director* will check your temperature and you will be required to complete a health questionnaire. Anyone with signs or symptoms of COVID-19 or missing/incomplete testing or vaccination documents will be referred for additional testing before being allowed to join the group. Your Travel and Wellbeing Director*, along with restaurants and other vendors, may also conduct additional screenings throughout the trip whenever the need arises.

In response to the COVID-19 challenge, we have created and implemented a new position on many of our tours, for a Wellbeing Director*. Working closely together with your Travel Director, the Wellbeing Director* will help make sure all necessary protocols are followed to ensure the health and wellbeing of all our guests. This includes our enhanced screening and hygiene protocols, complying with distancing, and other requirements set by government authorities. They are also there to support our guests, answer any questions you may have, and give you peace of mind while traveling in these new times.

For those guests with included transfer services, we will have private options that utilize taxis or local shuttle services with reduced capacity to allow for appropriate distancing. Please bring your printed transfer voucher and read your welcome email carefully for updates.

Based on your arrival airport and availability, your Travel Director may also send you instructions for an additional Uber option. Please read your welcome email carefully to see if this option is available to you.

To comply with local health authorities we may be required to collect and share personal information for contact tracing purposes, for example at hotels, restaurants, or areas of gathering. This information can then be used by local health departments to alert you if you may have been exposed to COVID-19.

4. Will I still have a good time?

Our operations teams and guest support teams work behind the scenes and on-call 24/7, to ensure that should your tour be impacted by closures or changes, the impact on your travel experience will be minimal. Where possible we will adjust your itinerary to visit alternative sites or inclusions, so you can be assured you will still enjoy the same incredible value that we are known for.

Because you have chosen to travel with a guided touring company (and the world’s most loved one at that), managing these kinds of scenarios is what our team does best. We can assure you that we will adjust your itinerary while still making sure that you have an unforgettable travel experience, that still provides the incredible value you know us for. You will be updated on these changes (if required) as soon as possible, and your Travel Director will also keep you well informed while on tour.

Guests will be able to enjoy experiences that are either part of our separate to their itinerary as they wish, as long as they feel comfortable doing so, behave responsibly, and follow local protocols.

Of course. The protocols we have put in place are there to protect you, but we can assure you that you will still have the same incredible GET travel experience as before. Every single itinerary we run is perfectly planned to ensure that you can travel with total ease, combining the perfect blend of must-see sites and authentic local experiences. Every aspect of your tour will have been vetted and approved by our local teams, and both your Wellbeing Director* and Travel Director will be on hand with their personalized approach to ensure that you are well looked after.

How the tour will operate will depend on the destination you are traveling to. As we begin running tours again on a country by country basis, we expect most hotels, restaurants, sites, museums, etc to be welcoming guests, but unfortunately, we cannot predict this in advance. Our operations teams and guest relations teams will work hard behind the scenes to adjust your itinerary as required, wherever possible visiting alternative sites, restaurants, etc, so as to ensure you still enjoy the same remarkable GET travel experience.

Following the CDC’s recommendations, we are not currently operating tours in many international destinations, except where borders are open. We are also going to begin operating domestic tours imminently, with all tours following the guidelines set forth by local government and health authorities. As more and more people receive their vaccinations we expect more international borders to open up to US travelers, and we will of course keep all guests updated on this.

Our Be My Guest experiences are an integral and much loved part of the GET travel experience, and will of course remain a feature on our tours. We are currently working closely with our hosts to ensure that hygiene protocols and distancing, as required, will be adhered to in such a way that does not compromise the wonderful local experience.

We are currently working with our restaurant partners to allow for fewer guests at each table. We are also respectful of any concerns our guests may have and should smaller tables be required (such as for a couple) we will absolutely do our best to facilitate this request.

The breakfast setup will vary with each hotel but will always adhere to hygiene protocols and procedures. Some hotels will provide table service while others will provide served buffets (these are not self-service). In all of the hotels we visit, you can be assured that hygiene protocols and procedures have been thoroughly vetted by our team to meet our high levels of satisfaction.

Whether or not you will be required to wear a mask on your flight will depend on the policy of the airline you are flying with. We highly recommend you check the airline's policies before traveling to ensure you are prepared.

5. What are your solo and group travel options?

Single travelers have two options when they travel with us. They can either choose to share a twin room with another traveler or if they wish to have their own room they can pay a single supplement rate. Some of our departures offer discounted rates for a solo traveler or waived single supplements - please visit our solo traveler deals page for more information.

Yes, we certainly do. You can choose to travel on one of our small group departures with a maximum of 29 guests (less in some destinations), or opt for one of our classic departures where you will travel with up to 50 guests from around the world. You can also select a departure and upgrade to a private tour with a minimum of 12 people in your own travel bubble.

If you wish to travel as an exclusive bubble, you can upgrade your GET experience to a private group tour for a surcharge. Our private group tours mean you will travel on your own coach and be accompanied by your own dedicated Travel Director, while still enjoying the same remarkable travel experience.

6. When will you start your tours again?

When we will begin to operate again is led and determined by the health authorities and local governments of each country we visit. We continue to monitor and adapt our operations to changing regulations as protocol details are different from country to country, but we also remain ready to resume our tours as soon as restrictions allow, ensuring that our guests' wellbeing is the absolute priority. As soon as our tours are able to operate once more, we will of course keep our guests informed.

A number of our 2022 dates are already definite departures and as more guests continue to book, more dates will become a definite departure.

When we will begin to operate again is led and determined by the health authorities and local governments of each country we visit. We continue to monitor and adapt our operations to changing regulations as protocol details are different from country to country, but we also remain ready to resume our tours as soon as restrictions allow, ensuring that our guests' wellbeing is the absolute priority. As soon as our tours are able to operate once more, we will of course keep our guests informed.

Terms & Conditions

* A Wellbeing Director will be included on trips operated by Trafalgar, Insight Vacations and Luxury Gold with 20 or more traveling guests to all operating regions excluding Africa, Asia, Australia & New Zealand. Custom groups will have the option to include a Wellbeing Director for a surcharge. In addition to the Travel Director and Driver Team, the Wellbeing Director will be responsible for keeping up to date on the latest health authority and local government guidelines. They will also ensure adherence to wellbeing protocols on the trip and will be dedicated support to help guide our guests.

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