Know Before You Go:
The Questions You
Want Answered

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You have questions, and we have answers

The world of travel can be a confusing one right now, so it’s completely understandable that before booking your trip, you want to know exactly where you stand. We want to help you with this, by providing the most relevant and recent information to help you feel informed and confident. The questions below are those that our guests are asking most frequently, and we will continue to update this page regularly, so you can be confident the information you are reading here is absolutely up to date.

For COVID-19 FAQ's related to Uniworld River Cruises, click here.

1. What are you doing about testing, vaccinations and quarantine?

The wellbeing of our guests is our top priority and all guests traveling with us through December 31, 2022, are required to be fully vaccinated against Covid-19, which may include a booster shot to keep the vaccination status current and valid, depending on the travel destination.

For guests traveling from January 1, 2023, Covid-19 vaccinations and boosters are highly recommended, but no longer required.

Please note that regardless of time of travel, guests will need to comply with specific vaccine and/or booster requirements imposed by airlines and/or authorities in the destination visited, as well as requirements for accessing restaurants and venues, which may be more restrictive than above.

It is guests’ responsibility to ensure that they comply at all times with these requirements. No refunds will be given if guests are unable to undertake some or all of their vacation due to their failure to comply with these requirements. 

This policy is subject to change at any time, without notice.

You will be asked to show an authentic COVID-19 vaccination certificate (electronic or paper showing date and time of the vaccination(s)) with the final dose given at least 15 days before the start of your tour, to your Tour Director upon arrival and before joining the tour. We recommend taking a picture of any paper vaccination certificates in case of loss of the original. Certain destinations may also require you to fill out additional forms online; for more information visit our Travel Requirements page and select the destination you are visiting.

Guests traveling with GET through at least December 31, 2022 are required to be fully vaccinated and must be able to show documented proof of vaccination, with the final dose given at least 15 days prior to the start of the tour to your Travel upon arrival. They will not be able to check you in until your vaccination status as been verified. We recommend saving a picture of your vaccination certificate on your smart phone as a backup option. 

Please note that guests will also need to comply with specific requirements imposed by airlines and/or authorities in the destination visited, which may be more restrictive than above.  

This policy is subject to change at any time, without notice.

No. Airlines and destinations are not specifying that passengers/visitors must have a specific brand of vaccine if they have a vaccination policy in place.

Fully vaccinated means that it has been at least 15 days since you have received your second vaccination (in the case of vaccines including Pfizer, Moderna and AstraZeneca). If you have received the Johnson&Johnson vaccine, this will be just one shot. In the future, this may also include any booster shots to keep the vaccine current and valid.

Depending on the airline you travel with, you may be required to show proof of vaccination and/or testing, and similarly, the destination you are traveling to may have specific requirements with regards to the vaccine and/or testing.

Yes. Our team will be fully vaccinated when you travel with them.

The CDC does not recommend getting tested again in the three months after a positive viral test, as long as you do not have symptoms of COVID-19. If you have had a positive viral test in the past 90 days and you have met the criteria to end isolation, you may join our tours with documentation of your positive viral test results and a letter from your healthcare provider or a public health official that states you have been cleared for travel or to return to work. The positive test result and letter together are often referred to as “documentation of recovery.”

Please remember that guests traveling with GET through at least December 31, 2022 are required to be fully vaccinated.  

You will need to provide proof of the full COVID-19 vaccination, with the final dose given at least 15 days prior to the start of the tour, to your Travel Director upon arrival.  

Please note that guests will also need to comply with specific requirements imposed by airlines and/or authorities in the destination visited, which may be more restrictive than above.  

This policy is subject to change at any time, without notice.

Any testing that is required pre-travel will be the responsibility of the guest to organize, as these requirements will be in accordance with airline policies, and the entry requirements of the destination you are traveling to. During your tour, your Travel Director will facilitate any testing, and this will be done with as little impact as possible. This testing will be at the expense of the guest.

If you or a guest tests positive during a trip, your Travel Director will follow a specially-designed protocol as follows:

  • First, they will notify the local health department of the country you are in (together with our Operations and Guest Support teams) to initiate contact tracing for the locations your tour has visited.
  • Then, they will work to establish who in the tour group may have been exposed (close contact), check them for symptoms and initiate further testing.
  • Guests who are identified as being (potentially) positive will be separated from the group and referred for additional medical services. The local health department may require quarantine. Our Guest Support Team would stay in touch with these guests at all times until they are able to resume travel or return home.
  • Those who are cleared as fit-to-travel by a health care professional may rejoin the group.
  • Fully vaccinated people without symptoms and those who have recently recovered (without new symptoms) do not need to be tested (as per current CDC guidelines). Other countries may have different requirements. 
  • The CDC also recommends that anyone with any signs or symptoms of Covid-19 get tested, regardless of vaccination or prior infection.

GET highly recommends you obtain travel insurance to cover situations such as quarantine. Unexpected events can happen when you travel, like an accident or illness during your trip (such as Covid-19), which can bring additional personal risks and costs. We offer several insurance plans, or you can choose to buy travel insurance from another provider. If you choose the latter, please be sure you are covered for the complete dates of your tour and please validate that you have the appropriate level of coverage in the currency for your country of origin, in the following categories: Trip interruption (to cover the cost of your trip, including air); Trip Delay; Emergency Evacuation/Repatriation; Medical Expenses from Illness (covering individual or pandemic event); etc.

If a guest tests positive while traveling with us, they will need to isolate in that country for the required number of days as stipulated by the local government and/or until such time that they obtain a negative Covid test result. The associated costs are the responsibility of the guest. The Travel Director and our support team behind the scenes will assist with making all necessary arrangements for their accommodations, keep in touch with them and support them until they are able to return home or rejoin the group, once cleared as fit-to-travel by a health care professional. We highly recommend you obtain travel insurance to cover situations such as these. Please be sure you are covered for the complete dates of your tour and validate that you have the appropriate level of coverage for: - Trip Interruption - to cover the cost of the trip, including air - Trip Delay - Emergency Evacuation/Repatriation, and Medical Expenses from illness (covering individual or pandemic event)

2. How will you take care of me?

As part of The Travel Corporation (TTC), we are kept up to date with all government advisories and travel alerts on a daily basis and are continually in touch with our partners on the ground in each destination. Also, rest assured that during your trip, our teams work to ensure our supplier partners (hotels, restaurants, museums, and other venues) are also applying the same standard to these new hygiene and distancing protocols, to the extent possible.

Should an incident arise on trip, protocols are in place. We will assist and direct distancing, local medic support and testing. We will liaise with local authorities to follow directives, which will vary across countries, and support you every step of the way.

We may require masks onboard at any time, without advanced warning, should the number of cases or infection rates reach levels where it is determined it would be in the best interest of our guests, staff and communities we visit.

As part of our enhanced arrival protocol, your Travel Director will check your temperature and you will be required to complete a health questionnaire. Anyone with signs or symptoms of COVID-19 or missing/incomplete testing or vaccination documents will be referred for additional testing before being allowed to join the group. Your Travel Director may also conduct additional screenings throughout the trip whenever the need arises.

On 2022 tours alongside your Travel Director, a dedicated Wellbeing Director* is available to support your journey. Most Covid-19 restrictions are now removed across the world, and in the unlikely instance a situation should arise during your tour, your Wellbeing Director is available to provide support, either virtually or in person.

* The Wellbeing Director may be withdrawn without notice if they are considered no longer necessary. The Wellbeing Director support is only offered on trips for 21 or more guests and excludes destinations in Africa, Asia, Australia and New Zealand.

If you choose to purchase GET's own Travel Protection plan, you will have the flexibility to cancel your trip for ANY reason, up to 24 hours before departure. Depending on the plan you select, you will be eligible for either a Future Travel Certificate or a mix of 60% cashback insurance benefit with a 20% Future Travel Certificate. Both plans include additional coverage for COVID-19.

If you do not purchase your travel insurance through us, please be aware that GET highly recommends you obtain travel insurance ahead of joining our trip. Unexpected events can happen when you travel, like an accident or illness during your trip (such as Covid-19), which can bring additional personal risks and costs. We offer several insurance plans, or you can choose to buy travel insurance from another provider. If you choose the latter, please be sure you are covered for the complete dates of your tour and please validate that you have the appropriate level of coverage in the currency for your country of origin, in the following categories: Trip interruption; (to cover the cost of your trip, including air); Trip Delay; Emergency Evacuation/Repatriation; Medical Expenses from illness (covering individual or pandemic event; etc.

Our customized luxury coaches are sanitized before the start of your trip and have always been kept to very high standards. Following the outbreak of COVID-19, we have taken additional measures to elevate our hygiene and sanitary practices in accordance with guidance from the World Health Organization (WHO) and as required, applicable government regulations.

Our fleet of touring coaches are equipped with modern, well-maintained air-conditioning systems that are able to completely filter and change the air within the vehicle, on average, every 2 to 3 minutes to help protect the health and wellbeing of all of our guests. To put this in perspective, the air inside a well-ventilated home will only be recycled every 10-20 minutes. The coaches we use are able to refresh the air faster than most hospital operating theaters, which is mandated at 3-4 minutes. The systems are designed to create an efficient vertical and safe airflow that helps ensure that no impurities like COVID-19 aerosols are left to spread throughout the coach. In conjunction with these high-spec air filtration systems, our already-thorough cleaning protocols have been further enhanced, by using medical-grade disinfectants and cleaning products.

Each guest will be provided with their own personal VOX headset for the duration of their tour. These are fully sanitized between tours and come prepared in a sealed package, so they cannot be tampered with. Each guest will also receive their own brand new set of earphones.

To comply with local health authorities we may be required to collect and share personal information for contact tracing purposes, for example at hotels, restaurants, or areas of gathering. This information can then be used by local health departments to alert you if you may have been exposed to COVID-19.

You can check what travel restrictions and requirements are in place at the destination you are traveling to by visiting our Travel Restrictions page.

If a country closes its borders due to an outbreak while you are traveling with us, your Travel Director (with the assistance of our operations and guest support teams), will work together to help every guest return home safely. If required, they will arrange extra hotel nights for guests who are unable to fly out the same day.

If your flights were booked with us, we would be your contact for the airline and manage this process for you. If your flights were booked independently of us, we can assist you by booking a one-way ticket to return home. Upon your return, you would then need to reach out to your insurance company. Any fees incurred would need to be paid by the guest while in destination.

3. Is my money safe?

Absolutely. Thanks to our risk-free and flexible booking conditions, you are free to change your travel plans up to 60 days before your trip is due to depart. You can choose new dates and/or a new destination without penalty on the land portion of your trip. GET is also a proud member of The Travel Corporation, who remain a stable and solvent company despite the difficult circumstances caused by the pandemic.

GET is a proud member of TTC, a family-owned and operated business that, in their 101st year of business, remain stable and solvent despite the difficulties caused by the pandemic. TTC's incredible legacy, financial strength, and integrity mean you can have peace of mind knowing your money is safe. You can read TTC Chief Executive Brett Tollman's letter of reassurance to all guests here.

You can change your trip and/or departure date up to 60 days before your trip is due to depart without incurring any fees. If you are unable to select a trip, you will receive a Travel Credit to be used on a future trip.

If you are unable to travel before December 31, 2022, please call us to discuss your options and we will review your request on a case by case basis.

Please be assured that we are a responsible and conscientious tour operator with a reputation for providing incredible value to our guests. While some inclusions may be subject to change or closures, wherever possible we will find alternative solutions to ensure your experience is still a remarkable one.

Many agents and companies have different policies. Our policy has always been based on offering our guests risk-free and flexible booking conditions. This means that you can change your trip and/or departure date up to 60 days before your trip is due to depart without incurring any fees for your land tour (for most trips - fees may be assessed by your Airline) . If you are unable to select a trip, you will receive a Travel Credit to be used on a future trip.

4. Will I still have a good time?

Our operations teams and guest support teams work behind the scenes and on-call 24/7, to ensure that should your tour be impacted by closures or changes, the impact on your travel experience will be minimal. Where possible we will adjust your itinerary to visit alternative sites or inclusions, so you can be assured you will still enjoy the same incredible value that we are known for.

Because you have chosen to travel with a guided touring company (and the world’s most loved one at that), managing these kinds of scenarios is what our team does best. We can assure you that we will adjust your itinerary while still making sure that you have an unforgettable travel experience, that still provides the incredible value you know us for. You will be updated on these changes (if required) as soon as possible, and your Travel Director will also keep you well informed while on tour.

Our restaurant partners allow fewer guests at each table. We are also respectful of any concerns our guests may have and should smaller tables be required (such as for a couple) we will absolutely do our best to facilitate this request.

Our locally hosted dining experiences are an integral and much loved part of our travel experiences, and remain a feature on our tours. Our hosts ensure that our hygiene protocols are adhered to in a way that does not compromise the wonderful local experience.

The breakfast setup will vary with each hotel but will always adhere to hygiene protocols and procedures. Some hotels will provide table service while others will provide served buffets (these are not self-service). In all of the hotels we visit, you can be assured that hygiene protocols and procedures have been thoroughly vetted by our team to meet our high levels of satisfaction.

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