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Trusted, Transparent Guest Reviews

Feefo awards are based purely on real customer feedback. Excellence in customer service is not just a goal at GET, it is our daily commitment. These awards represent the ultimate vote of confidence from our guests, and we are incredibly grateful for their trust and feedback.

The GET Team has earned the Feefo Gold Trusted Service Award for ten consecutive years, reflecting consistently high guest ratings of 4.5 or above.

The GET Team has earned the Feefo Gold Trusted Service Award for ten consecutive years, reflecting consistently high guest ratings of 4.5 or above.

Your GET Team of Travel Specialists has earned the Feefo Platinum Trusted Service Award for the past six years, a prestigious recognition given to businesses that consistently maintain Gold-level service ratings year after year.

Your GET Team of Travel Specialists has earned the Feefo Platinum Trusted Service Award for the past six years, a prestigious recognition given to businesses that consistently maintain Gold-level service ratings year after year.

In 2024, the GET Team was proud to be among Feefo’s inaugural recipients of the 10 Years of Excellence Award, recognizing a full decade of consistent service performance and exceptional guest experiences.

In 2024, the GET Team was proud to be among Feefo’s inaugural recipients of the 10 Years of Excellence Award, recognizing a full decade of consistent service performance and exceptional guest experiences.

Best of Italy and Sicily
Adeline Zangara
Review date: Thursday, October 29, 2026
Service
They were always more than willing to answer my questions and were extremely helpful.
Vacation
Charms of Southeast USA
Trusted Customer
Review date: Thursday, October 29, 2026
Service
They did well answering questions
Vacation
Great job! Drew was wonderful
Iberian Explorer
Trusted Customer
Review date: Wednesday, October 28, 2026
Service
Very helpful. There was a misspelling of my name, which didn't match my passport. GET made the correction and airport check In issues were resolved.
Vacation
Great tour guide and driver. Accommodations and meals were very good.
Best of Hawaii First Class
Trusted Customer
Review date: Wednesday, October 28, 2026
Vacation
I did not like the airline reservations made by GET. There was way too much time spent waiting on every aspect of the airplane travel. I will do my own airline reservations in the future. We had a horrible Tour Director, Nancy Ainscough. She was not personable nor was she engaged with the group. Her communication skills were lacking as witnessed by her sending an email the morning of an excursion to let us know we needed ID that day. She had the opportunity to tell us in-person at dinner the previous evening or at breakfast that morning. Or she could have sent a text. The Tour Director became defensive when asked questions regarding future legs of the trips. She would only give us information about where we were at the time. She also left a passenger behind after a stop and asked another passenger to leave the tour completely. She has no conflict resolution skills. She’s not qualified to be a tour guide. I would have enjoyed having more optional experiences. There was way too much downtime with nothing to do. We were at the Outrigger Hotel in Hawai’i for three days. There is only one restaurant there with a mediocre menu and no other restaurants within walking distance. So that was frustrating. Hawaii is a beautiful place and I enjoyed the sightseeing we did. However overall this trip was a disappointment and I doubt I’ll use GET or Trafalagar again.
Colors of Sicily
Trusted Customer
Review date: Wednesday, October 28, 2026
Service
Vacation
I had a great time on this trip. A lot of the credit must go to our travel director, Giacomo Giamgoi. He did a great job of managing and organizing our group He conveyed a lot of enthusiasm and he was very knowledgeable and provided us with a lot of insights about the history, architecture, cuisine and natural beauty of Sicily. We had some illnesses in our group and Giacomo handled those challenges very well. Our bus driver Giuseppe was also excellent. The only criticisms I have is that the group was a bit large for some of the dinner experiences we had. The venues were at times somewhat small for a group of our size and this led to some crowding and bad acoustics at dinner. My personal preference would be for a quieter and more intimate dining experience in the evening. Thank you.
Hawaii Four Island Adventure First Class
Trusted Customer
Review date: Wednesday, October 28, 2026
Service
She worked very hard to get me a travel time I wanted
Vacation
It was good. Would have preferred for the last three hotels to be in an area that had more activity for when it was down time.
Best of Hawaii Moderate
Mary Ellen Martin
Review date: Tuesday, October 27, 2026
Vacation
Evidently October is the perfect month to go to Hawaii. The weather was perfect. No rain for 10 days. We visited 3 islands. The hotels on each island were wonderful. Honolulu we were right on the beach. The most fun was that at night everyone was out. The ABC STORES were great because they carry everything. As food is expensive, it was great to get hotdogs for $2.99, other places $10.00 McDonalds had the same prices as back home. One of the nicest things about the trip was there were no early starts and several days were free. So you could sleep in.. Our tour guide Harry was great. Gave us lots of wonderful informations and took us to unusual stops. Each island was special and beautiful. Little house plants we have at home, were 10 feet tall here. I honestly didn’t want to go. Years ago I went and wasn’t impressed. Taking the tour really changed my mind. So glad I went!
Classic China
Marcus Woersching
Review date: Sunday, October 25, 2026
Service
As before, I missed the first day of the tour because the travel specialist booked me on a flight that arrived on the first day of the tour rather than the day before, causing me to miss the first day of the tour,
Vacation
The tour was very good and the tour director was very knowledgeable and energetic. However, the person who scheduled the airline flights did not realize that the plane would arrive on the first day of the tour rather than the day before. Because the tour group was out all day I missed the entire first day of the tour.
Response from Grand European Travel:
Thank you for sharing your feedback with us. We are pleased to read that you enjoyed the tour and appreciated the knowledge and enthusiasm of your Travel Director. However, we are sorry that the flight arrangements resulted in you missing the first day of your tour. We understand how disappointing it must have been to lose valuable time and miss the planned activities, particularly when this could have been avoided with more appropriate flight scheduling. We appreciate your frustration and regret the impact this had on the start of your holiday. Your comments regarding the flight arrangements are important, and we encourage you to raise this matter with your booking agent or the relevant travel specialist so that the circumstances can be reviewed. Thank you for choosing to travel with us and for bringing your concerns to our attention.
Monday, October 26, 2026
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