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Trusted, Transparent Guest Reviews

Feefo awards are based purely on real customer feedback. Excellence in customer service is not just a goal at GET, it is our daily commitment. These awards represent the ultimate vote of confidence from our guests, and we are incredibly grateful for their trust and feedback.

The GET Team has earned the Feefo Gold Trusted Service Award for ten consecutive years, reflecting consistently high guest ratings of 4.5 or above.

The GET Team has earned the Feefo Gold Trusted Service Award for ten consecutive years, reflecting consistently high guest ratings of 4.5 or above.

Your GET Team of Travel Specialists has earned the Feefo Platinum Trusted Service Award for the past six years, a prestigious recognition given to businesses that consistently maintain Gold-level service ratings year after year.

Your GET Team of Travel Specialists has earned the Feefo Platinum Trusted Service Award for the past six years, a prestigious recognition given to businesses that consistently maintain Gold-level service ratings year after year.

In 2024, the GET Team was proud to be among Feefo’s inaugural recipients of the 10 Years of Excellence Award, recognizing a full decade of consistent service performance and exceptional guest experiences.

In 2024, the GET Team was proud to be among Feefo’s inaugural recipients of the 10 Years of Excellence Award, recognizing a full decade of consistent service performance and exceptional guest experiences.

Prague Vienna and Budapest
Thomas Sommersberger
Review date: Sunday, September 27, 2026
Service
Vacation
Tour guide Smart is the best in the business. we had a great time. Only complaint is more extra paid excursions should be included free of charge.
Response from Grand European Travel:
Thank you for taking the time to share your feedback with us. We are pleased to read that you had a great time and that you found the Travel Director knowledgeable and professional throughout your journey. We also appreciate your comments regarding the Optional Experiences and your preference for more of these activities to be included in the tour price. We understand that additional costs can be an important consideration, and your feedback will be shared with the relevant team for consideration. Thank you for choosing to travel with us and for sharing your experience. We hope to have the opportunity to welcome you on another journey in the future.
Monday, September 28, 2026
Best of Ireland
Trusted Customer
Review date: Sunday, September 27, 2026
Service
Rob Rainwater was our travel agent and he was outstanding!
Vacation
We had a wonderful time. The only complaint we had is that the included dinners contained no Irish food and were always one of 3 options chicken, fish or pasta. After a while it got monotonous. The views were breathtaking!!!
Response from Grand European Travel:
Thank you for taking the time to share your feedback with us. We are pleased to read that you had such a positive experience and received outstanding support from your travel agent. It is also encouraging to know that you enjoyed the breathtaking scenery throughout your journey. We are sorry to read that the included dinners did not provide the variety or local Irish cuisine you were hoping for. We understand how having a limited choice of chicken, fish or pasta could become repetitive, and we appreciate you bringing this to our attention. Your comments will be shared with the relevant team for consideration. Thank you for choosing to travel with us and for sharing your experience. We hope to have the opportunity to welcome you on another journey in the future.
Monday, September 28, 2026
Romantic Britain and Ireland
Trusted Customer
Review date: Sunday, September 27, 2026
Vacation
Our Tour guide Liz and driver Shaun are AMAZING! This was always the highlight of any of our places and route to those places. Can't say enough to express how great these two were. Breakfast were always the same. Many hotels were fine but always looking at a back alley. Dinners at the hotels were often like a catered party. Too much time on the bus getting from one town to another. Would rather see less and spend time in one place longer to appreciate the town, people and sights.
Response from Grand European Travel:
Thank you for taking the time to share your feedback with us. We are pleased to read that the Travel Director and Coach Driver were such a highlight of your journey and that their care, knowledge and professionalism added so much to your experience. We also appreciate your honest comments regarding the breakfasts, hotel rooms and evening meals. We understand that greater variety and more appealing surroundings can make a difference to the overall experience, and your feedback will be shared with the relevant teams. We understand your concerns about the amount of time spent travelling between destinations and your preference for spending longer in fewer places. Your comments regarding the pace and balance of the itinerary are valuable, and we appreciate you taking the time to share them with us. Thank you for choosing to travel with us and for recognising the efforts of our Travel Director and Coach Driver. We hope to have the opportunity to welcome you on another journey in the future.
Monday, September 28, 2026
Castles Along the Rhine (BSL-AMS) 26
John Herod
Review date: Sunday, September 27, 2026
Service
Booking was easy. I preferred to work with one of the booking professionals (Daniel Pelletier) rather than do it online by myself just be sure I got all my questions answered. Too expensive to get it messed up. He even helped me with airfare after the flight schedules opened up. And, it only took a few minutes. I would have taken much longer and paid too much. Later, I worked with Daniel again to book another trip for 2026 (Autumn Colors, coming up next month).
Vacation
We were notified of the itinerary change (due to low water levels on the Rhine River) before we departed the US on our trip. But, the trip was still awesome despite the focus no longer being on castles. The crew on both the SS Antionette and SS Victoria were welcoming and very accommodating. Excursion guides were well informed and eager to answer questions. All-in-all a great experience.
Response from Grand European Travel:
Thank you for taking the time to share such detailed feedback with us. We are pleased to read that you found the booking process easy and appreciated the personalised support you received when arranging your trip and flights. It is especially encouraging to know that you chose to work with our booking team again when planning your upcoming journey. We appreciate your understanding regarding the itinerary change due to low water levels on the Rhine River. While we understand that this changed the focus of your journey, we are glad to read that you still had such a positive experience. It is also encouraging to know that you found the crew welcoming and accommodating and appreciated the knowledge and enthusiasm of the excursion guides. Thank you for choosing to travel with us again and for sharing your experience. We look forward to welcoming you on your Autumn Colors journey and hope you have another memorable experience.
Monday, September 28, 2026
Switzerland and Austria
ClassicCity74
Review date: Saturday, September 26, 2026
Service
Booking was easy. We went through Grand European Travel. They took care of everything including airfare.
Vacation
I enjoyed the Farm to Table meal with the local family. touring the palaces and learning about the cultures of Austria and Switzerland. The cable rides to the mountains and the Matterhorn were spectacular. And to go into a glacier and experience it from the inside was a great treat. Stephanie, our Tour Director, was fantastic. She really knew the countries and how to have a good time. I really liked the Gassmyer bell factory tour. Absolutely amazing. Trafalgar picked out a great tour stop at Crystal Worlds in Wattens, Austria. That is a pretty neat place with rich history. I would not put anybody on the fourth floor of the hotel Europe. My wife hit her head twice on the low roof and support beams running through the room.
Response from Grand European Travel:
Thank you for taking the time to share such detailed feedback with us. We are pleased to read that the booking process was easy and that you enjoyed the many memorable experiences included in your journey. It is particularly encouraging to know that you appreciated the Farm to Table experience, the palaces and cultural discoveries in Austria and Switzerland, as well as the mountain cable rides, Matterhorn and glacier experience. We are also pleased to read that you found the Travel Director knowledgeable and engaging, and that you enjoyed the visits to the bell factory and Crystal Worlds in Wattens. We appreciate you highlighting these experiences and the variety they brought to your journey. We are sorry to read about the issue with the fourth floor at Hotel Europe and particularly concerned to learn that your wife hit her head twice due to the low roof and support beams. We understand how uncomfortable and concerning this must have been, and we appreciate you bringing this to our attention. Your comments regarding the room will be shared with the relevant team for consideration. Thank you for choosing Trafalgar and for sharing your experience with us. We hope to have the opportunity to welcome you on another journey in the future.
Monday, September 28, 2026
Northern California with Yosemite National Park
Trusted Customer
Review date: Friday, September 25, 2026
Service
The person who booked us was amazing. She helped us select our flights.
Vacation
The trip was good. There were a few glitches in communication. For example, we were told “it will be a short walk downhill”. It was a long walk up hill! For the most part, it was a fine trip. The accommodations were excellent and the food was good. The coach driver was amazing.
Response from Grand European Travel:
Thank you for taking the time to share your feedback with us. We are pleased to read that you received helpful support when booking your trip and selecting your flights, and that you were happy with the quality of the accommodation and food. We are sorry to read about the communication issues you experienced, particularly regarding the walking directions. We understand how frustrating it can be when the information provided does not reflect what you encounter during the journey. We appreciate you bringing this to our attention and will share your comments with the relevant team. It is also encouraging to read that you were very happy with the Coach Driver and felt well supported throughout the trip. Thank you for choosing to travel with us and for sharing your experience.
Monday, September 28, 2026
Treasures of Cape Cod and the Islands
Trusted Customer
Review date: Friday, September 25, 2026
Vacation
Great historic places to see in Massachusetts and Rhode Island!
Response from Grand European Travel:
Thank you for booking with GET.
Monday, September 28, 2026
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