Trusted, Transparent Guest Reviews

Feefo awards are based purely on real customer feedback. Excellence in customer service is not just a goal at GET, it is our daily commitment. These awards represent the ultimate vote of confidence from our guests, and we are incredibly grateful for their trust and feedback.

The GET Team has earned the Feefo Gold Trusted Service Award for ten consecutive years, reflecting consistently high guest ratings of 4.5 or above.

Your GET Team of Travel Specialists has earned the Feefo Platinum Trusted Service Award for the past six years, a prestigious recognition given to businesses that consistently maintain Gold-level service ratings year after year.

In 2024, the GET Team was proud to be among Feefo’s inaugural recipients of the 10 Years of Excellence Award, recognizing a full decade of consistent service performance and exceptional guest experiences.

Majestic Scotland

Trusted Customer

Review date: Friday, July 31, 2026

Vacation

It was the perfect balance of Guided Tour and Personal Exploration time! It was so lovely to have someone drive us around and book us our hotels as well. We had a lovely time!

Response from Grand European Travel:

Thank you for booking with GET and for taking the time to share your feedback. We are pleased to read that you enjoyed the balance between guided experiences and personal exploration throughout your journey. It is also great to know that having your Travel Director, Coach Driver and accommodation arrangements taken care of allowed you to relax and make the most of your trip. Thank you once again for your kind comments. We hope to welcome you on another GET adventure in the future.

Friday, July 31, 2026

Best of Ireland

Deneen Gardner

Review date: Friday, July 31, 2026

Service

Everything worked out great! No complaints.

Vacation

It was wonderful, we had so much fun! Liam our travel guide was the best! He shared so much history but was not overwhelming! We left having fallen in love with Ireland!

Response from Grand European Travel:

Thank you for booking with GET and for taking the time to share your feedback. We are pleased to read that everything went smoothly and that you had such an enjoyable journey. It is especially rewarding to know that your Travel Director shared their knowledge in an engaging way, helping you gain a deeper appreciation of Ireland without it feeling overwhelming. We also appreciate the contribution of your Coach Driver in making your journey comfortable and enjoyable. Thank you once again for your kind comments. We hope to welcome you on another GET adventure in the future.

Friday, July 31, 2026

Best of Ireland

Trusted Customer

Review date: Thursday, July 30, 2026

Service

Your pre-trip information should be trip-specific. I spent money on something I didn't need.

Vacation

Response from Grand European Travel:

Thank you for booking with GET and for taking the time to share your feedback. We are sorry to read that the pre trip information did not provide the trip specific guidance you needed, resulting in you purchasing something that was unnecessary. We understand how frustrating this would have been. Your comments are appreciated and will be shared with the relevant team as we continue to review our pre trip communications to ensure they provide clearer, more accurate information for each itinerary. Thank you again for your valuable feedback, and we hope to welcome you on another journey in the future.

Thursday, July 30, 2026

Portugal, Spain & the Douro River Valley (OPO-LIS) 26

Trusted Customer

Review date: Wednesday, July 29, 2026

Service

Michelle did a wonderful job in all of our booking options, She is GREAT to work with.

Vacation

This was our sixth river cruise with Uniworld. This was as spectacular as the last five. All of the employees on the ship were very friendly and helpful for anything. All of the things we saw were wonderful. Looking forward to our next cruise from Paris to Normandy in the fall of 2027.

Response from Grand European Travel:

Thank you for booking with GET and for sharing your experience with us. We appreciate you taking the time to recognise the excellent service you received throughout the booking process. It is also a pleasure to read that your sixth Uniworld river cruise lived up to your expectations and that the crew provided such friendly and attentive service throughout your journey. We are grateful for your continued loyalty and look forward to being part of your Paris to Normandy river cruise in 2027. Thank you once again for your valued feedback.

Thursday, July 30, 2026

Portugal, Spain & the Douro River Valley (OPO-LIS) 26

Trusted Customer

Review date: Wednesday, July 29, 2026

Service

My husband did the booking so he knows more but I think it went as expected.

Vacation

It was a delightful trip, food was excellent and tours very good. Staff was exceptional, friendly, great customer service and attention to detail.

Response from Grand European Travel:

Thank you for booking with GET and for taking the time to share your feedback. We are pleased to read that your booking process met your expectations and that you had such an enjoyable journey. It is especially rewarding to know you enjoyed the excellent food, well organised tours and the exceptional service provided by the crew, whose friendliness, attention to detail and commitment to customer service made a positive impression. Thank you again for your valued feedback. We hope to welcome you on another journey in the future.

Thursday, July 30, 2026

Wonders of Italy

Crystal Cade

Review date: Wednesday, July 29, 2026

Service

Everything was quick and efficient and easy! Definitely worth it all!!!

Vacation

We were able to see so many beautiful grandiose places! Lots of architecture and art and beauty and churches and culture and history!!! our tour guide and bus driver were phenomenal!!! loved eating gelato every day!!! The people that were on the tour just made the trip even better by their hospitality!!! I would definitely recommend this wonders of Italy tour to people!!!!

Response from Grand European Travel:

Thank you for booking with GET and for taking the time to share your experience. We are pleased to read that you found the booking process quick, efficient and easy. It is also great to know you enjoyed exploring the many historic landmarks, architecture, art, culture and local experiences throughout your Wonders of Italy tour, including the daily gelato. We appreciate your kind words about the Travel Director and Coach Driver, and we are pleased they contributed to such a memorable journey. It is also rewarding to know your fellow travellers added to the experience with their hospitality. Thank you for your recommendation, and we hope to welcome you on another journey in the future.

Thursday, July 30, 2026

Italy Bellissimo

Trusted Customer

Review date: Wednesday, July 29, 2026

Service

I'm giving this 5 stars because I can't bypass this question. I played no role in the planning of this trip and did not use customer service; someone else booked this trip. I just paid & showed up. It all seemed fine?

Vacation

Our guide GianLuca was amazing and our bus driver was a magician. We saw so many amazing sites and waited for almost nothing because of our skilled guide. I would definitely travel with Trafalgar again!

Response from Grand European Travel:

Thank you for booking with GET and for taking the time to share your feedback. We are pleased to read that you had such an enjoyable travel experience and that the Travel Director and Coach Driver made such a positive contribution to your journey. We will ensure your kind recognition is shared with them. It is also great to know that you were able to enjoy so many remarkable sights with minimal waiting, making the most of your time. Thank you once again for your kind comments. We appreciate your feedback and hope to welcome you on another journey in the future.

Wednesday, July 29, 2026

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