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Unedited Guest Reviews

Unedited Guest Reviews

Our reviews are 100% genuine - unedited, un-curated, and independently managed by Feefo, a global ratings and reviews provider. Feefo Award's are decided based on the ratings they receive from their customers.

Winners of the Platinum Service Award have received a Gold Badge for three years running (our Team has won a Platinum Service Award for 6 years in a row!)

In 2024, we were the first ever winners of the Trusted Service Award, 10 Years of Excellence. This exclusive award recognizes our consistent service performance, customer interaction and engagement for an entire decade

Irwin Berg
Review date: Friday, December 19, 2025
Service
All good; we had to wait about 9 hours before the first room was ready, but after that all was perfectly on schedule.
Vacation
Laurent, tour guide, was excellent; providing historical details or guides and making everything run smooth from beginning to end. Food and accommodations were good. Sites were excellent and transportation allowing access was excellent. Well planned and controlled tour. My only issue was that the optional pay dinners were disappointing. The price was high about $100 per and the quality and preparation of the food were cafeteria style. I had a dinner with friends my last day in Paris, excellent, well prepared and half the price. I wanted to participate in these events but felt I paid a price for my allegiance to the program. I could have done better by eating at the hotel of going out on my own. all, in all, I was most happy with everything, and I would go again and or recommend to others.
Alpine Christmas Markets
David Caillet
Review date: Thursday, December 18, 2025
Service
Booking was easy with our Travel Specialist, *Personal information removed by Feefo*. We hope to book through her in the future.
Vacation
This is our second Christmas Markets trip and we truly enjoyed it as much as the first. We hope to do a third in the next few years. Our tour director *Personal information removed by Feefo* was the best that we have ever had, and our bus driver *Personal information removed by Feefo* provided a smooth. comfortable, and safe travel experience.
Response from Grand European Travel:
Thank you for your thoughtful feedback. We are delighted that your second Christmas Markets tour was as enjoyable as the first and that you are considering a third in the future. Your commendation of the Travel Director’s excellence and the Coach Driver’s professionalism in ensuring a smooth and safe journey is greatly appreciated. It is gratifying to know these elements contributed so positively to your experience.
Friday, December 19, 2025
Belgian Holiday Markets (BRU-BRU) 25
Trusted Customer
Review date: Tuesday, December 16, 2025
Service
Professional and prompt. We were upgraded as part of overbooked category allowance.
Vacation
Great time on beautiful ship. Attentive service throughout.
Response from Grand European Travel:
Thank you for your feedback. We are pleased to hear that the upgrade enhanced your experience and that you enjoyed your time aboard the beautiful ship. Your recognition of the attentive and professional service throughout is greatly appreciated, and we are delighted that these elements contributed to a memorable journey.
Friday, December 19, 2025
Belgian Holiday Markets (BRU-BRU) 25
Trusted Customer
Review date: Tuesday, December 16, 2025
Service
Great get away Food service staff all great added to the experience Ready for the next round
Vacation
Response from Grand European Travel:
Thank you for rating your tour. We're delighted you had such a wonderful experience and look forward to travelling with you again in the future.
Friday, December 19, 2025
Trusted Customer
Review date: Monday, July 14, 2025
Service
We have done 15 tours with GE and hav always been pleased with our experience with you.
Vacation
The tour was spectacular. We loved it. Well paced and covered all the things we wanted to see and then some. Tour director *Personal information removed by Feefo* and driver *Personal information removed by Feefo* were wonderful. Couldn’t have asked for a better team. They made an already great tour even better. The only negative was the air travel with American. We were supposed to arrive in Vancouver the day before the tour began but they cancelled a flight so we left the next day and there were so many flight delays we couldn’t check into the hotel until 2AM after missing the welcome dinner. Same on the way home and we had to sleep on Ohare benches to make sure we made a 5AM flight to get us home a day late. Still, we loved the Canadian Rocky experience and would recommend it. Can you tell us how to make a claim for the Vancouver hotel room we paid for but never got to use?
Response from Grand European Travel:
Thank you for travelling with us and for taking the time to share your feedback. We are delighted to hear that you enjoyed your Canadian Rockies tour and that the Travel Director and Coach Driver made your experience even more memorable with their professionalism and care. It is wonderful that the tour was well paced and covered everything you wished to see. We are very sorry to hear about the difficulties you experienced with your American Airlines flights and the resulting disruption to your Vancouver hotel stay and welcome dinner. We completely understand how frustrating this must have been and sincerely apologise for the inconvenience. Thank you again for your kind words about the tour.
Friday, December 12, 2025
Gayle Youngblood
Review date: Monday, July 14, 2025
Service
*Personal information removed by Feefo* was an excellent guide for our Canadian trip! He was not only knowledgeable about the people, places and culture of the specific areas we *Personal information removed by Feefo* and our driver, *Personal information removed by Feefo*, were prompt at keeping our tours on track, but also took the opportunities to show us beautiful scenery and unexpected stops along the way to as the “icing on the cake” to our adventures! Many thanks go out to both *Personal information removed by Feefo* and *Personal information removed by Feefo* for leaving us with lasting memories!
Vacation
*Personal information removed by Feefo* was an excellent guide for our Canadian trip! He was not only knowledgeable about the people, places and culture of the specific areas we visited, but went above and beyond to add personal aspects to our trip. He invited camaraderie to a group of complete strangers adding an extra layer of warmth and excitement to the trip. *Personal information removed by Feefo* and our driver, *Personal information removed by Feefo*, were prompt at keeping our tours on track, but also took the opportunities to show us beautiful scenery and unexpected stops along the way to as the “icing on the cake” to our adventures! Many thanks go out to both *Personal information removed by Feefo* and *Personal information removed by Feefo* for leaving us with lasting memories!
Response from Grand European Travel:
Thank you for travelling with us and for taking the time to share your experience. We are thrilled to hear that the Travel Director made such a positive impact on your Canadian trip. It is wonderful that his knowledge, personal touches, and ability to foster camaraderie added so much warmth and enjoyment to your journey. We are also pleased that the Coach Driver’s driving and attention to keeping the tours on schedule, along with the extra scenic stops, contributed to such memorable experiences. Your kind words will be shared regarding the on The Road Team, and we know they will be delighted. We are grateful for your feedback and look forward to welcoming you on another adventure in the future.
Friday, December 12, 2025
Trusted Customer
Review date: Monday, July 14, 2025
Service
Vacation
*Personal information removed by Feefo* great tour guide. *Personal information removed by Feefo* great,driver. Canadians very nice
Response from Grand European Travel:
Thank you for booking with us, we are happy you have enjoyed your experience.
Friday, December 12, 2025
Trusted Customer
Review date: Sunday, July 13, 2025
Service
Booking experience for the vacation was good but I had to get my own airline tickets and rental car.
Vacation
Our tour director, *Personal information removed by Feefo*, was excellent! I think the first hotel, The Twin Finn, was a little old and rundown but the location was great. I would rather have had a tour of the pineapple plantation instead of the coffee plantation. The Be My Guest lunch at the salt farm was very good. I really enjoyed the Polynesian cultural center!
Response from Grand European Travel:
Thank you for travelling with us and for sharing your feedback. We are delighted to hear that you enjoyed your time with the Travel Director and found his guidance excellent throughout the tour. We appreciate your comments regarding The Twin Finn and the coffee plantation visit, and we will share your feedback with our team. It is wonderful to hear that you enjoyed the Be My Guest lunch at the salt farm and your visit to the Polynesian Cultural Centre. We are grateful for your insights and hope to welcome you on another memorable journey with us in the future.
Friday, December 12, 2025
Joan James
Review date: Tuesday, July 8, 2025
Service
*Personal information removed by Feefo* was very helpful along with *Personal information removed by Feefo*.
Vacation
Great tour director and bus driver. Maybe a little too long on the bus and not enough time in certain areas, but we understand we were on a schedule.
Response from Grand European Travel:
Thank you for travelling with us and for sharing your feedback. We are delighted to hear that you had a great experience with your Travel Director and Coach Driver, and that their professionalism contributed positively to your trip. We appreciate your comments regarding the time spent on the coach and the amount of time available in certain locations. While scheduled timings are often necessary to ensure that we cover all planned highlights, we understand that finding the right balance is important. Your observations are valuable, and we will share them with our operations team for consideration in future planning. Thank you once again for choosing to explore with us. We hope to have the pleasure of welcoming you on another journey soon.
Friday, December 12, 2025
Linda Vomaske
Review date: Sunday, July 6, 2025
Service
He was great! He took his time with me, explained all my options, including discounts, prepaid gratuities, etc. I especially appreciated that I could fly RT direct to Zurich from Denver. That makes all the difference!
Vacation
I loved this trip. Our Tour Director was one of the best I have traveled with. This was my seventh trip with Trafalgar and *Personal information removed by Feefo* was exceptional. I enjoyed all the history and cultural differences as well as the beautiful countryside, Alps and lakes. The different modes of transportation gave us a different perspective on what we saw and experienced. I would definitely travel to Switzerland again. (I especially liked that I could fly RT nonstop into Zurich from Denver.)
Response from Grand European Travel:
Thank you for travelling with us once again and for sharing such warm and thoughtful feedback. We are truly grateful for your continued loyalty on your seventh Trafalgar trip. It is wonderful to hear that you loved your journey and that the Travel Director made such a positive impression. We are delighted that his knowledge, care and enthusiasm helped bring the history, culture and landscapes of Switzerland to life for you. Your comments about the varied modes of transportation and the stunning scenery are greatly appreciated, and we are pleased to know you found the experience enriching from start to finish. It is also lovely to hear that the convenience of flying nonstop to Zurich added to the ease of your holiday. Thank you once again for choosing to explore the world with us. We hope to have the pleasure of welcoming you on another unforgettable adventure very soon.
Friday, December 12, 2025
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