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Unedited Guest Reviews

Unedited Guest Reviews

Our reviews are 100% genuine - unedited, un-curated, and independently managed by Feefo, a global ratings and reviews provider. Feefo Award's are decided based on the ratings they receive from their customers.

Winners of the Platinum Service Award have received a Gold Badge for three years running (our Team has won a Platinum Service Award for 6 years in a row!)

In 2024, we were the first ever winners of the Trusted Service Award, 10 Years of Excellence. This exclusive award recognizes our consistent service performance, customer interaction and engagement for an entire decade

Trusted Customer
Review date: Friday, January 9, 2026
Service
Please read the other review.
Vacation
The folks at Grand European Travel were awesome, knowledgeable, and very helpful; their suggestions and recommendations made our vacation better. All of the employees on the cruise were super friendly, professional, and fun. they provided great service and worked very hard to make our vacation a trip of a lifetime. Our rooms were cleaned daily, the laundry service returned our laundry within 8 hours, the server in the restaurant always had great suggestions, and the Sommelier always had the perfect pairing of wine for dinner. The food was top-notch, and the boat was very clean and comfortable. All of the excursions were fantastic: Passau, Melk Abbey, Vienna, Salzburg, Bratislava, and Budapest. We really enjoyed the amount of free time so we could walk and explore the cities on our own. The concierge even helped us book tickets to the Spanish Riding School in Vienna. The nightly entertainment was fun, sometimes a little too loud, but all of the local entertainers were great. All in all, we highly recommend this trip.
Response from Grand European Travel:
Thank you so much for taking the time to share such a wonderful review of your Christmas and New Year’s cruise on the Danube. We’re absolutely delighted to hear that your experience exceeded your expectations and created memories of a lifetime. It’s brilliant to know that the team at Grand European Travel provided you with excellent guidance and recommendations that enhanced your holiday. We pride ourselves on our knowledgeable staff and their ability to tailor experiences to our guests’ preferences. We’re thrilled that you enjoyed the exceptional service throughout your journey from the immaculate housekeeping and efficient laundry service to the attentive restaurant staff and our sommelier’s expert wine pairings. Our on-the-road team works tirelessly to ensure every detail is perfect, and it’s gratifying to hear their efforts have made such a positive impact on your trip. How wonderful that you had the opportunity to explore such magnificent destinations: Passau, Melk Abbey, Vienna, Salzburg, Bratislava, and Budapest. We’re particularly pleased that the balance of Optional Excursions and free time allowed you to discover these beautiful cities at your own pace. It’s lovely to hear that our Concierge was able to arrange tickets to the Spanish Riding School for you. What a special experience that must have been. Thank you for your feedback regarding the evening entertainment. Whilst we’re glad you enjoyed the local performers, we’ll certainly take note of your comments about the volume levels. We’re honoured that you would highly recommend this cruise, and we’d be delighted to welcome you aboard again for another unforgettable journey.
Tuesday, January 13, 2026
Brian Kidwell
Review date: Tuesday, January 6, 2026
Service
They were a big help in getting our luggage to us
Vacation
Out side major luggage delay our vacation was outstanding it was extra special to us becuase we were celebrating our 40th anniversary. From our tour host to the bus and every thing we totally enjoyed it
Response from Grand European Travel:
Thank you so much for sharing your wonderful experience. We’re delighted to hear that you had an outstanding holiday in Italy, especially while celebrating such a special occasion as your 40th anniversary. We apologise again for the luggage delay, but we’re glad our team could assist in resolving it for you. It’s fantastic to know you enjoyed every part of your journey, from your Travel Director to the comfort of the coach. We truly appreciate your kind words and look forward to welcoming you on another memorable adventure soon.
Wednesday, January 7, 2026
Irwin Berg
Review date: Friday, December 19, 2025
Service
All good; we had to wait about 9 hours before the first room was ready, but after that all was perfectly on schedule.
Vacation
*Personal information removed by Feefo*, tour guide, was excellent; providing historical details or guides and making everything run smooth from beginning to end. Food and accommodations were good. Sites were excellent and transportation allowing access was excellent. Well planned and controlled tour. My only issue was that the optional pay dinners were disappointing. The price was high about $100 per and the quality and preparation of the food were cafeteria style. I had a dinner with friends my last day in Paris, excellent, well prepared and half the price. I wanted to participate in these events but felt I paid a price for my allegiance to the program. I could have done better by eating at the hotel of going out on my own. all, in all, I was most happy with everything, and I would go again and or recommend to others.
Response from Grand European Travel:
Thank you for sharing your detailed feedback. We are pleased to hear that the tour was well organised and that the Travel Director’s professionalism and historical insights enhanced your experience. It is also encouraging to know that the sites, transportation, and overall planning met your expectations. We appreciate your constructive comments regarding the optional dinners and their value compared to local alternatives. Your observations will be carefully reviewed to ensure greater quality and satisfaction in future offerings. Thank you once again for your recommendation, and we look forward to welcoming you back.
Tuesday, December 23, 2025
Trusted Customer
Review date: Friday, December 26, 2025
Service
Vacation
I traveled with my friend on this tour. Booking the vacation with Getours was easy. *Personal information removed by Feefo* at Getours took care of all the details . We did not encounter any problems during the tour. *Personal information removed by Feefo*, our tour guide was excellent . He explained nicely all the details of the sites we visited. Would strongly recommend this tour.
Response from Grand European Travel:
Thank you very much for your wonderful feedback. We are delighted to hear that you and your friend had such a smooth and enjoyable experience booking with the Travel Agent. It’s great to know that the Travel Agent ensured all the arrangements were taken care of and that everything went seamlessly throughout your journey. We are especially pleased to hear your kind words about the Travel Director. We will pass on your compliments to him. He will be thrilled to know his efforts made your tour even more memorable. Thank you for your strong recommendation. We look forward to welcoming you on another tour in the future.
Tuesday, January 6, 2026
Shengbai Zhang
Review date: Monday, January 5, 2026
Service
Vacation
It was wonderful and certainly one of the best vacations I have ever had.
Response from Grand European Travel:
Thank you so much for your lovely review. We’re delighted to hear that you had such a wonderful experience and that your holiday with us ranks among your very best. We hope to welcome you back again soon.
Tuesday, January 6, 2026
Robert Zucker
Review date: Saturday, January 3, 2026
Service
Extremely knowledgeable and always available to answer my questions.
Vacation
Manuela was a terrific Trafalgar Travel Director and I had a wonderful time.
Response from Grand European Travel:
Thank you very much for your kind words. We are delighted to hear that you enjoyed your experience and that we were able to assist you throughout your journey. It was a pleasure having you on the tour, and we hope to welcome you on another adventure in the future.
Tuesday, January 6, 2026
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