Reviews

Unedited Guest Reviews

2024 Platinum And Ten Years Of Excellence Awards Stacked For Site

Our reviews are 100% genuine - unedited, un-curated, and independently managed by Feefo, a global ratings and reviews provider. Feefo Award's are decided based on the ratings they receive from their customers.

Winners of the Platinum Service Award have received a Gold Badge for three years running (our Team has won a Platinum Service Award for 6 years in a row!)

In 2024, we were the first ever winners of the Trusted Service Award, 10 Years of Excellence. This exclusive award recognizes our consistent service performance, customer interaction and engagement for an entire decade.

Spain, Morocco and Portugal

Michelle Bertelsen

Review date: Friday, May 3, 2024

Service

They were always there to answer any questions and sent info at the right time.

Vacation

I met several lovely single ladies which made the trip better. I really enjoyed the dinners out and the amazing customs of other countries. I loved the flamenco and fado and the belly dancers and acrobat and singers.

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Brilliant Bordeaux (BOD-BOD) 24

Trusted Customer

Review date: Friday, May 3, 2024

Service

Excellent service. Very helpful. Mostly through our friends though. Very much appreciated the flexible service around picking us up from our hotel.

Vacation

From the moment we stepped out of our taxi we were treated as if the staff had been waiting especially for us. We were looked after impeccably, invited to lunch even though we thought we had to wait for dinner and informed as soon as our room was ready. Everything was as perfect as it could be. Unbelievable standard of service and food. It was all fresh and delicious. A quality you would expect if you were a much smaller group of diners. The staff and tour manager Laura were outstanding never looking tired or bored or stressed. They all managed to look as is they were having just as much of a good time. It was so enjoyable we have already booked another French trip for next year with our friends. We are well travelled and our hobbies are travelling , cycling and eating good local, sustainably produced food and drink. This suited us perfectly. I was so upset to see one passenger berating the chef ( who by the way handled himself perfectly and with huge dignity) complaining about the food choices and quality. He was clearly showing off and the group of us made sure the deflated chef knew we certainly didn’t agree. I guess there will always be some who expect more whatever you offer them. The rooms were spotless and very comfortable. For us all the little touches and gracious moments of extra care that the serving staff afforded us made the difference. I can’t wait for next April! thank you. Special mention to our outstanding , bright and super knowledgeable tour Manager Laura.. Also her assistant Grace who was very calm ,and helpful. Special mention to Ralitsa,l ( adorable) Andrè,( super star) Levente( hilarious quotes!) Milen ( cute, cheeky) Sofía(super sweet) and Klèon.( endearing) The Sommeliar Planen also charmed with his extensive knowledge and gentle manner! We will forgive his daily jokes!😂 All in all it was the best of times. Thank you all x

Splendors of Italy

Stacy Kinkade-Erickson

Review date: Thursday, May 2, 2024

Service

They were available, taking the time to explain the itinerary. They were enthusiastic, and did not pressure us. The personal log in provided information about the process.

Vacation

This itinerary is fantastic, allowing us to see so much of Italy. The additional excursions gave us just enough time to explore, see a few sites, and have a meal in each town. From Rome to Amalfi, through lush Tuscany, hilltop towns, Pompeii, Venice canals, Swiss Lugano, Milan, Pisa, Florence, and serene Siena, everything was beautiful and easy! Local guides personalized our connection to the historical architecture, art, and culture. The use of audio headsets allowed us to hear every word, without making a scene. The Spring weather & few crowds made April a good time to go. Sarah Rossi was made to be a Travel Guide! What a sweetheart, fluent in lovely Australian English and Italian. She was always laughing, caring, and setting a positive tone to carry the team. I enjoyed the personal attention: she was aware of everyone's concerns, personalities, and favorite sites. She gave thoughtful birthday gifts and I appreciated when she walked the bus coach to hand out local specialty treats: limon candy, almond biscotti, and colored wax paper-wrapped cookies. The itinerary was exciting--seeing the top sites within 12 days: we were on the bus by 8:00 everyday, so we could enjoy full days of many adventures! 5 Stars

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In the Footsteps of the Incas

William Gross

Review date: Thursday, May 2, 2024

Service

Quick and easy, no issues. Answered all my questions and made me confident in my travel plans.

Vacation

Just a great trip. Peru, particularly Machu Picchu, is a trip of a lifetime. Our Tour Director, Barbara Fersti, was well organized, friendly and in charge. She kept things moving and was a delight. Our local experts, Luis, Ximena and Rosario were also top notch. This is my 4th trip with Grand European Travel and I’m already planning my next one.

Italy Bellissimo

Trusted Customer

Review date: Thursday, May 2, 2024

Service

It was very easy to make the arrangements needed through your office. I contacted someone 3 times over the course of the booking and each time there was a quick response.

Vacation

It was a magnificent adventure! Our tour director Patricia O’Brien was extremely passionate about Italy. She was very thorough and extremely punctual, which made for a great trip for all of us. Most of the hotels were very nice and our optional dinners were fantastic. I can’t say enough good things about our tour!

Best of Germany

Penny Sillery

Review date: Wednesday, May 1, 2024

Service

Dorthy Martin was great to work with. She was friendly and able to answer all my questions. This was my first time booking a trip overseas and she guided me through the process.

Vacation

The tour was amazing. We toured many cities in Germany, learned the history of the cities, and enjoyed amazing food. Tour guide was knowledgeable and made the trip so enjoyable!

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Country Roads of Belgium Luxembourg Netherlands

Patricia Mott

Review date: Tuesday, April 30, 2024

Vacation

It was a trip with lots of variety and it kept us very busy.

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Best of Poland

Donna Francisco

Review date: Tuesday, April 30, 2024

Service

The Travel Specialist was informative and helpful.

Response from Grand European Travel:

We are so happy to hear about how much you loved your tour of Poland. Thank you for your business and we hope to be able to help you plan that next trip!

Tuesday, April 30, 2024

Vacation

I loved everything about this tour. All of the guides were excellent and so was the bus driver. I'm glad I had the chance to learn about Poland and it's history. I'm glad I went in April because there were less tourists so it was not crowded. (But it was cold.) I'd like to go back to Poland in warmer weather.

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Best of Holland Belgium and Luxembourg

David Kochanski

Review date: Monday, April 29, 2024

Service

everything was fine except that I had to pay my own way from Brussels airport to the hotel at about 50 euros and the guide reaction was, well there is nothing I can do about it. I would rather spent more time at the Rijks than to see tulips

Response from Grand European Travel:

Thank you for your honest feedback. We will be sure to share your comments and suggestions with the tour operator to use for possible areas of improvement.

Monday, April 29, 2024

Vacation

Waterloo was a complete bust!!!!!!!!!!!!Food was good and hotels were nice but other then the canal ride we saw very little of Amsterdam

Brilliant Bordeaux (BOD-BOD) 24

Trusted Customer

Review date: Sunday, April 28, 2024

Service

Vacation

Crew on Uniworld ship provided fabulous service. Outings were well planned. Guides on excursions were very knowledgeable.