Trusted, Transparent Guest Reviews

Feefo awards are based purely on real customer feedback. Excellence in customer service is not just a goal at GET, it is our daily commitment. These awards represent the ultimate vote of confidence from our guests, and we are incredibly grateful for their trust and feedback.

The GET Team has earned the Feefo Gold Trusted Service Award for ten consecutive years, reflecting consistently high guest ratings of 4.5 or above.

Your GET Team of Travel Specialists has earned the Feefo Platinum Trusted Service Award for the past six years, a prestigious recognition given to businesses that consistently maintain Gold-level service ratings year after year.

In 2024, the GET Team was proud to be among Feefo’s inaugural recipients of the 10 Years of Excellence Award, recognizing a full decade of consistent service performance and exceptional guest experiences.

Britain and Ireland Highlights

Therese Colombo

Review date: Sunday, April 5, 2026

Vacation

It was wonderful except for one hotel., Novotel in Glasgow. It was terrible. No heat ( they provided a small space heater that was very dangerous. I had to wipe feces off the toilet seat AFTER the room had been cleaned. It was dirty and just unacceptable. The only other thing about the trip that I would change, is I would have liked a longer stay in Edinburgh and exchange the Shakespeare and Stonehenge for more time in Edinburgh. Otherwise, the trip was extremely wonderful! Gary, our tour guide was amazing as well!

Britain and Ireland Highlights

Trusted Customer

Review date: Sunday, April 5, 2026

Service

The customer service rep was knowledgeable, professional, and answered all of my questions and made my booking very easy

Vacation

I recently had the pleasure of traveling with Traflaga and want to commend the exceptional team who made my vacation truly memorable. From the Director Gary to the bus drivers and tour guide, everyone demonstrated the highest level of professionalism and hospitality. It was clear I was traveling with the best of the best, and every detail of the trip exceeded my expectations. My only concern was the hotel in Glasgow Novotel. It was dirty, there were limited electrical outlets and the electrical outlets that were available had many extension cords already plugged in. There was a lack of heat, and when I called downstairs to the front desk, they told me there was a space heater. I explained that I was not comfortable using that plastic space heater due to the concern of overheating and possibility Of a fire. The front desk told me that was the best they could do and there was nothing else they could help me with which left me feeling unheard and disappointed. Having said that all other hotels were very good. I did also mention to my travel director who made note of it. My only other feedback was I wish we stayed in Edinburgh for two days instead of Glasgow. Thank you

European Whirl

Trusted Customer

Review date: Sunday, April 5, 2026

Service

Michelle helped me through the whole process, she even helped me with booking of the flights and give me some helpful hints and tips about traveling to Europe.

Vacation

Michelle was very helpful and patient. This was my first trip to Europe, she explained everything to me and guided me through the whole process. My experience on the trip was very well planned and scheduled for what was in the itinerary All the places were booked and ready for me. Also kudos to the tour guide Kirby and the driver Ben.

Enchanting Danube (PAS-BUD) 26

Kathleen Parisot

Review date: Sunday, April 5, 2026

Service

there was a lot of outreach to get us to book the trip, but once we did, we heard nothing. the sailling was lovely and the tours were very well done. the dinner food left something to be desired because they attempted to go overboard with small portions, undercooked beef, and if you like scallops, veal, mutton, or fish--that's fine. but when i requested the "alternate" dish of chicken, i actually had a waitress tell me no, and that i should try something more adventurous. it was a mistake to have the dry, flavorless "butterfish". on our second-to-last day, we were told the water was too shallow to finish the trip to Budapest so we would be taking a bus from Bratislava...and to be fair, they do warn you this could happen. However, they only offered hotel accomodations to people who had early flights. the rest of us were expected to take a ~3 (ended up being 3.5+ hour-one way per a passenger who got the option) hour trip TO budapest if we wanted the last tour day of that city. then we were expected to take the same bus BACK to Bratislava to sleep on the boat..and yes get back on the bus for a THIRD trip to the disembarkation point. Zero hotel rate discounts or accomodations were offered to anyone who didn't want to spend 9 hours of being bused back and forth up and down Hungary on their last day of travel. We were lef with either being stuck going to a shopping mall in Bratislava, take a last-minute castle tour they quickly put together, or sit on the bus as described above, and then regardless which bad choice you made-still needed another 3-hr bus ride to disembark in Budapest...where we were told to pay $ if we wanted their hotel to keep our luggage while we found other arrangements.

Vacation

since we did our own transfer to the boat, and we were new to the experience, we had zero idea when/where/how to board and find our way to the embarkation....there was very little pro-active communications about how to find, arrive, check-in (timing, locaion). When it was 3 days prior and I realized the documents they did provide gave no information about this, I tried to reach my agent and uniworld and got no reponse.

Amazing Spain and Portugal

James McCue

Review date: Tuesday, March 31, 2026

Service

The agent was very helpful

Vacation

We had a good time. Our tour director, Dom, was fantastic!! However, we feel that we spent too much time on the bus and that some of the stops we made were simply to fill time.

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Imperial Europe

Luis Rodriguez Escarin

Review date: Sunday, March 29, 2026

Service

Excellent

Vacation

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Imperial Europe

Juan Garcia

Review date: Sunday, March 29, 2026

Service

Great tour guide, Kate, and bus driver, Dusan!

Vacation

Great tour! The Imperial Europe tour is a very nice tour. Salzburg, Austria is beautiful.

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Best of Greece

Trusted Customer

Review date: Saturday, March 28, 2026

Vacation

The best of Greece tour was great. Everywhere we went was great. Our tour director Lisa was fabulous. The pace of the tours was good. I did not feel rushed in locations that I was excited to explore. The monasteries were a delight. I will be looking into doing another tour soon.

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Highlights of Spain and Portugal

Candie Rogers

Review date: Friday, March 27, 2026

Service

Very professional, always answered questions I had or concerns

Vacation

It was everything i expected and more lovely people, it was beautiful

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