Frequently Asked Questions: River Cruises @fontSize>
The following information applies to cruises in Europe only. Please contact a Travel Specialist at 1-877-622-9109 to learn more.
What sets Uniworld apart from other river cruise companies?
As the world’s most renowned river cruise line, Uniworld delivers the highest level of service with every journey. You’ll enjoy unrivaled value with included features you won’t find anywhere else – personalized activities, unlimited access to world-class wines and spirits, onboard and shore gratuities and more.
Which cruise itinerary is best for me?
A good choice for first-time river cruisers is a Danube River cruise, which offers an enjoyable “tasting menu” of many top cultural sites. A Rhine River cruise, with stunning scenery and dozens of castles, is another great option. Second- or third-timers may enjoy visiting Eastern Europe via a cruise along the Lower Danube. More experienced travelers seeking something new might consider the Douro River in Portugal.
Can I extend or customize my river cruise or land extension?
Your Travel Specialist can assist you with booking optional pre- or post-cruise land extensions on many itineraries. If you are traveling with a group of 10 or more guests, the cruise or tour itinerary may be customized to suit the group’s needs.
Where will the ship dock?
In many ports, your river ship is small enough to dock within easy walking distance of the historic city center. Elsewhere, the ship may need to dock farther away and a motor coach transfer will be provided. There may be times when your ship moors next to another ship or between ships, especially in busy ports.
What's the food like?
Uniworld’s classically trained chefs use fresh, locally-sourced ingredients for all onboard meals, which feature both regionally-inspired and western dishes.
Can you accommodate special diets?
Uniworld Staff will do their very best to accommodate your needs given the resources available. Kindly inform us in advance if you have specific dietary requests (e.g., low-fat, low-calorie, gluten-free, sugar-free, vegetarian, etc.). There is a “Traveling Lite” menu for guests seeking more health-conscious options, as well as light lunches, vegetarian options, and generous buffets that offer something for everyone.
What about gratuities, either onboard or onshore?
All gratuities for ship staff and crew, as well as your onshore tour guides are included in your cruise fare. When going ashore on your own, it’s a good idea to keep in mind that tipping is less expected and more modest in Europe than it is in North America (although equally appreciated). Learn more about Tipping in Europe here. Or, visit our Expert Advice Pages that focus on handling Money abroad.
What should I pack?
It’s best to pack for a range of weather conditions, depending on the season and regions visited. Wearing layers will allow you to easily adjust to temperature changes. We recommend wearing comfortable, smart-casual clothing both onshore and onboard. We also suggest sturdy walking shoes, as you will do a significant amount of walking on shore excursions, often over cobblestones or uneven terrain. A sun hat, rain gear, and a coat or wrap for chilly evenings are useful items to have. Check out our Expert Advice section that keeps you in the know about Packing & More.
Is there a dress code?
For dining ashore, concerts, special events onboard, etc., men may want to bring a sports jacket and women a cocktail dress or pantsuit, but it is not required. Neckties are optional. Please note that shorts are not allowed at dinner aboard the ship.
Are three people per room allowed?
Triple bookings are allowed only in some suites onboard two ships (the S.S. Catherine and the S.S. Maria Theresa). Please contact a Travel Specialist with specific inquiries and we will do our best to assist you.
Can I use my credit and debit cards in Europe?
Most major credit cards are widely accepted throughout Europe. Credit cards and most debit cards can be used for ATM cash withdrawals onshore (there are no ATM machines onboard the ships). We recommend bringing at least one credit card plus an ATM card. Try to avoid carrying euro notes larger than €100, as merchants may be hesitant to accept them due to counterfeiting. Limited currency exchange is available onboard (cash only) and all major hotels have exchange facilities. Travelers Checks are not recommended. For more information, visit our Expert Advice section on handling Money abroad.
It’s always a good idea to let your credit card issuer and bank know of your plans to travel aboard so they can expect foreign transactions on your account.
What is the voltage?
Voltage in Europe and aboard our ships is 220v/50Hz with 2-pin “Schuko” outlets. All staterooms also have 110v outlets. Your electrical appliances from home may require an adapter and / or converter.
Is there onboard internet access?
Select ships offer complimentary Wi-Fi access. Please view your ship’s specific information page or contact your Travel Specialist to find out if Wi-Fi is available onboard. Service may be briefly interrupted in remote areas, while sailing, or when moving through locks, and the speed will likely be slower than what you are used to back home.
How do I book optional excursions once onboard?
Optional excursions can be booked with your Cruise Manager and charged to your onboard account. Some optional excursions need a minimum number of participants to operate. There are no refunds for cancellations made within 24 hours of the tour start time or for pre-paid tours. On pre/post-cruise extensions, you may book optional excursions with your Local Host and pay by credit card (cash not accepted). Optional excursions cannot be reserved prior to the cruise.
Where can I get weather updates on my cruise?
Uniworld provides a daily printed program that includes updated weather information, and weather reports may also be accessed via the infotainment system aboard each ship.
Have a question you don't see here? Contact a Travel Specialist at 1-877-622-9109.