Vacation
Trafalgar
What was great:
Lydia the guide was great!!
Antonio driver was great!
Clean windows on the bus
The bus has wifi and places to charge phones
Tours that were not optional were great
Madrid hotels were great
Tour guides were good
What was not good:
Forcing us to decide early in the tour, second day, on all the optional tours. I would have made a different decision about optional tours if given more days before deciding. The descriptions weren’t accurate.
Hotels were often not well equipped with facial tissues, coffee pot, free available water in the hotel, easy to work showers, counter space, space to unload two luggage bags, air conditioning often took hours to work (100 degrees F outside)
Grenada and Salamanca hotels were worst. Never use them again
Evora tour guide did both tours immediately without a bathroom stop first after getting off the bus. There should always be a bathroom after a long bus ride
The last night’s dinner food was terrible
Tours in Cathedrals and museums missed entire sections. Sometimes guides took too long in one section and then we didn’t visit other sections.
We were more entertained for less money when we went places on our own rather than going on Trafalgar optional tours.
We had to pay for our own transportation from the airport to the Madrid hotel on day 1. We had to pay for our own transportation from the Madrid hotel to the airport on the last day. Your schedule for free transportation was very narrow. We were outside the parameters. You should offer a larger window of opportunity. Very unhappy.
Response from Grand European Travel:
Thank you for taking the time to share your detailed feedback after booking with GET and travelling with Trafalgar.
We are pleased to read that you found the Travel Director and Coach Driver to be great, and that you enjoyed several aspects of the journey, including the clean coach, onboard facilities, and the included tours. It is also good to read that you were satisfied with the hotels in Madrid and the overall standard of the non optional experiences.
We are sorry to read that other aspects of the trip did not meet your expectations, particularly around the timing and clarity of optional excursion decisions, hotel amenities, and the comfort of certain properties. We also note your concerns regarding itinerary pacing, guided tour structure, meal quality, and time allocation within some cultural sites. Your feedback regarding airport transfers and the narrow window for included services has also been read carefully.
We understand how these elements would have impacted your overall experience, and your comments will be shared with the relevant teams for review as part of ongoing service and product improvements.
Thank you again for taking the time to share your thoughts.
Monday, July 6, 2026