Our reviews are 100% genuine - unedited, un-curated, and independently managed by Feefo, a global ratings and reviews provider. Feefo Award's are decided based on the ratings they receive from their customers.
Winners of the Platinum Service Award have received a Gold Badge for three years running (our Team has won a Platinum Service Award for 6 years in a row!)
In 2024, we were the first ever winners of the Trusted Service Award, 10 Years of Excellence. This exclusive award recognizes our consistent service performance, customer interaction and engagement for an entire decade
Best of Hawaii Premium
Mike K.
Review date:
Sunday, November 23, 2025
Great Italian Cities
Trusted Customer
Review date:
Sunday, November 23, 2025
Cathy Ann Romero
Great experience - educational and community focused. Travel staff excellent and very caring. Well coordinated.
Review date:
Tuesday, November 18, 2025
Response from Grand European Travel:
Thank you for your 5 Star review. If you have any further comments about your trip, we would love to hear them!
Tuesday, November 18, 2025
European Traveler
Trusted Customer
Review date:
Monday, November 17, 2025
Response from Grand European Travel:
Thank you for the wonderful 5-star review! Should you have any further comments or insights about your journey, we’d be glad to hear from you.
Tuesday, November 18, 2025
Trusted Customer
Impressed with the history of Portugal. The tour was complete and well organized
Review date:
Monday, November 17, 2025
Response from Grand European Travel:
Thank you for sharing your feedback on the Country Roads of Portugal tour. We're glad you enjoyed the itinerary. It's wonderful to hear that you found the trip fulfilling. We appreciate you taking the time to share your experience.
Wednesday, November 19, 2025
Paula Gallagher
Excellent, especially our tour director Lino
Review date:
Monday, November 17, 2025
Response from Grand European Travel:
Thank you for your review of the Great Italian Cities tour. We're glad to hear you enjoyed your
trip and that our Travel Director provided a positive experience. We appreciate your feedback and hope to see you again soon.
Wednesday, November 19, 2025
Trusted Customer
We made our decision to go on this tour late. The airline reservations going on Delta was very nice. But they could not get us a nonstop for the return flight and we had to take Air France. The inside of the plane was extremely small and crowded and we did not enjoy our layover and 10 hour flight home. I wish the people at GET would have given us more information about what to expect on this tour. If someone had said there would be a lot of walking, we would’ve asked for a tour that was more for our age group.
There were a lot of interesting places to visit. However, my husband and I are seniors in our 80s and my husband walks with a cane and we found it very difficult to get around on foot. The bus was great. The driver was very safe and very nice and helped us onto the bus and off the bus every day. The tour director was excellent. He had a lot of interesting facts to tell us. And he was a caring man and took care of us the best he could. I wish I had known in advance that there was going to be a lot of walking. The group of people were wonderful. We made a lot of new friends. my husband always wanted to see Italy and he was glad we took the tour.
Review date:
Sunday, November 16, 2025
Response from Grand European Travel:
Thank you for sharing your experience. We’re delighted to hear that you enjoyed the destinations, felt well cared for by your tour director, and appreciated the professionalism and kindness of your driver. It’s wonderful that you connected with fellow travelers and fulfilled your husband’s wish to see Italy. We’re truly sorry, however, that the amount of walking proved challenging. Your feedback is important, and we will continue working to provide clearer guidance so guests can choose the tours best suited to their needs. Thank you again for traveling with us, and we’re glad the journey was meaningful for you both.
Tuesday, November 18, 2025
Alan Probst
Too many facts omitted.
An acceptable vacation due to the extraordinary efforts of tour director Gary Junge. Without his superb efforts it would have been a total disaster.
First, you book us on a flight that arrives in Amsterdam before dawn, charge a $130 transfer fee to get from the airport to assigned hotel, we arrive before 9:00 in a rain storm only to be told there are no rooms available until 3:00!!!! You can’t coordinate better than that!?!?! So we start the trip by sitting wet six hours in a hotel lobby? Great coordination? NOT!!!!!!
Who had the bright idea to allow an elderly woman in an electric wheelchair on a tour where the bus isn’t accessible, most of the hotels aren’t accessible, most cities have rough cobblestone streets, and there are millions of stairs. It caused constant delays, detracted from our tour every day, and, by the end of the first week, caused great resentment. I didn’t pay for a premium vacation to help carry an elderly disabled stranger on and off the coach!!!! Totally unacceptable.
In most cases, the food was substandard at best. The hotels, while big name hotels, were also poor, especially in Rome.
Some of the optional experiences were very disappointing and expensive wastes of time. The tour essentially dumps you in the middle of a strange city if you don’t want the optional experiences. In reality, it was hard for them to be “optional.”
Far too much seeing major sites from a distance instead of visiting them. We were only able to see Neuschwanstein from the rear. Really?? You couldn’t even get us a quick Look at the front much less a visit? Expensive gondola ride through a back alley and nothing more??? Murano Glass factory was just a sales pitch and shopping event. It wouldn’t take a lot to do better!!
There is far too much dependence on WhatsApp. Internet access is sketchy at best and you need a better way.
The fact that tour director Gary Junge went the extra mile daily is the only reason what was often a near “cluster ****” became an acceptable vacation. The Parisian local expert was excellent but the Italian ones were terrible and often annoying. By the time it was all said and done, with the optional experiences, this tour cost me and my partner over $20,000. It was worth half that at best. You need to work on it because it was the poorest of seven tours we’ve taken and it should have been the best. We’ll do Viking next time.
Review date:
Friday, November 14, 2025
Response from Grand European Travel:
Thank you for taking the time to share your feedback. While we’re very pleased to hear that Tour Director provided exceptional support throughout your journey, we’re truly sorry that other aspects of your experience did not meet your expectations.
We understand how disappointing it is when a long-planned vacation falls short, and we take your concerns seriously. Your insights will be shared with our operations teams who will investigate what occurred to ensure a better future experience for all our guests.
Tuesday, November 18, 2025
Mona Pajares
Kaiko was an excellent travel advisor. She absolutely loves her country. Her love for her Japan rubbed off. She was so knowledgeable about her beautiful country. I would recommend her to anyone that would love to visit Japan and get a deep appreciation her country. We even got to see Mt Fuji. What a majestic & epic view.
Review date:
Friday, November 14, 2025
Response from Grand European Travel:
Thank you for sharing such a wonderful review. We’re delighted to hear that your Travel Director's passion for Japan and her deep knowledge made your experience so memorable—and what a special treat to have a majestic view of Mt. Fuji during your visit.
Tuesday, November 18, 2025
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