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Winners of the Platinum Service Award have received a Gold Badge for three years running (our Team has won a Platinum Service Award for 6 years in a row!)
In 2024, we were the first ever winners of the Trusted Service Award, 10 Years of Excellence. This exclusive award recognizes our consistent service performance, customer interaction and engagement for an entire decade
Trusted Customer
Booking was fine.
Loved the things we saw. Did not like everything not being included. Had to pay over $1000 more for extras.
Review date:
Friday, September 6, 2024
Trusted Customer
***
***
Review date:
Thursday, September 5, 2024
Trusted Customer
I think it was excellent, and you sure did cram in the most sites for the time, which was wonderful. However, instead of modern hotels, like the one in Sorrento, I enjoy the charm of old places, and keeping with going to Europe, things that are more different than in first world countries, and are charming with their quirks.
I think the food was tremendous quantities, and probably a lot in those suppers may have gotten wasted. I loved our tour guide Philip. I have no complaints about anything really. Personally, I don't need four star hotels and one or two is fine for me. But I know it was an insight trip and not Trafalgar or something else.
Give us more than 10 minutes at the academy museum to see a bit more than David. Even if it's only 45 minutes there. I do realize this is just to give us an overview and a taste and move us through as many things as possible.
Thank you for all the clear communication and advance notice and all the hints and advice. You
It would be nice to be able to use the bathroom on the bus not just an emergency, as it begins to add up paying a euro at every bathroom. Suggestions: give us and optional name tags and people could write where they are from on it, and offer optional add-on short trips before and after the tour.
Thank you for pointing out bathrooms. You could also point out the public water fountains.
I would love to have a transcript all the information you gave us, to refer back to.
Review date:
Thursday, September 5, 2024
Trusted Customer
Everything was wonderful except for the flight issues we had. This was very disappointing in that GET would not help when our initial flight was delayed despite being our "travel agent". A separate email has been sent to GET with details.
Review date:
Thursday, September 5, 2024
Enchanting Canadian Maritimes
Trusted Customer
Review date:
Tuesday, September 3, 2024
Response from Grand European Travel:
We are very sorry to hear about your flight delay and the domino effect it caused with your trip. If you had Travel Insurance, you will be covered for your out of pocket expenses and we'll be happy to walk you through that process. We will also share your feedback with Trafalgar about the tour itself and appreciate you bringing these issues to light.
Wednesday, September 4, 2024
Nancy Cronk
They answered all of our questions when we asked them, and they sent all of the documentation or information we needed. It was easy to access information via the portal. It would have been nice to have personal contact, like a personal phone call sometime before the trip.
We had a wonderful time, overall. The trip director and the bus driver were extremely qualified, dedicated, helpful and professional, in general. The bus was comfortable. The activities were fun. The hotels were beautiful, with large, wonderful, breakfast buffets. Restaurants were great. Overall, the "creature comforts" on the trip were top-notch.
A few disappointments:
1. The first activity -- a hike in a field -- was completely tone-deaf. Most of us had just traveled for many hours (some more than 24 hours) across many miles and through many airports. We were tired. The tour started with a woman taking us on a hike in a field where she told us her favorite park faced being developed, and suggested we donate money to the park supporter's legal fees. What??????
2. The tour director attempted to rotate bus seats but largely failed at making it fair. After 9 days, we had still only sat in the front half of the bus only once. Why does this matter? The back stairs are very steep compared to the front stairs, and those of us with joint issues have difficulty with steep stairs. Also, the view from the front of the bus is 10X better than the views from the back. He should have rotated the seats 3 rows up or back every single day, instead of only 2.
3. There was one planned activity at a maritime museum and two similar optional activities. The 2 optional ones were boring. Why not an art museum, concert, photography tour, or a hands-on experience (like cooking or wine-tasting, or...?) ... anything besides more ships?
4. Dangerous outing -- we went to the Kronborg castle and were taken down to the dungeon, where the floor was made of large, uneven boulders, and there was poor ventilation and no lighting, whatsoever. People were told to turn their phones on for lighting. We were not forewarned how dangerous it would be. One man fainted while many of us "ran" for help. The local guide seemed unconcerned about the man, which I found to be very upsetting. Fortunately, he was okay, but it should never have happened. I noticed on the way out there was another floor to the castle we never saw on our tour.
5. It may be a European thing, but all of the hotel showers seemed dangerous. You had to step UP into a bathtub (without safety handles) onto a slick surface, to take a shower. There is no way those showers would have faced safety standards in the United States. Given the average ages of GET Travel tour customers, your company should require safety handles in all of the showers, or at least safety floor mats in all of the showers... and not just "by request". If tour companies insist on it, it will happen.
Review date:
Tuesday, September 3, 2024
Response from Grand European Travel:
Thank you for your detailed review which we will share with the Tour Operator. We appreciate you brining these issues to our attention. We are happy to see that despite these few disappointments that you did enjoy beautiful Scandinavia.
Wednesday, September 4, 2024
Philip Young
Lisa was great and was always there to answer all my questions.
This was our first trip using a tour agency and it exceeded our expectations. It was well organized and went at a very good pace from Lisbon to Algarve to Porto and back. Our tour director, Daniel, was exceptional. We met so many fun and interesting people on our tour. Each city we visited had its own charm, history, and beauty. We had plenty of personal free time each day to explore, relax, eat, etc.
Review date:
Monday, September 2, 2024
Eliza Paul
It was a busy trip and we saw a lot of things and are glad we went. There may be a little too many optional shows and dances that are similar in nature. Limit them to one or two and just have dinner will be more relaxing. Overall an excellent trip.
Review date:
Monday, September 2, 2024
Sandra Heath
I think the travel specialist’ name was Daniel. He was very helpful and answered all my questions and concerns. It was a very easy process!
We loved the trip. Jason Healen was an excellent tour guide. He was professional, informative, funny and very helpful. He went out of his way to accommodate all of our needs! We were amazed at the itinerary as to all of our destinations. My husband and l have recommended and would use Traflager again! Thank you for a wonderful vacation!
Review date:
Monday, September 2, 2024
Trusted Customer
Booking was fine and detailed.
Overall trip was good. 7.5 out of 10. Was hoping for better food/meals provided with the tour during our visit. 5.5 out of 10. Some of the best meals we had were those not provided by the tour.
Our Tour Guide Patricia was excellent from start to finish. 10 out of 10. She was awesome and outstanding in all aspects of the trip. Super organized, friendly and helpful to us and everyone else. She made everyday run like clockwork.
Hotel rooms for the most part were decent. 7 out of 10. Several nights we had to have our suitcases out the door by 10PM rather than in the morning which was not good and news to us. This put a big restriction on those 3 evenings and made the following morning a big hassle with toiletries and putting night clothes in a backpack. Super annoying and one of the worst aspects of the trip! This needs to be REVISITED by the travel company!
Add on excursions were pretty good (a bit pricey but not crazy bad) as several included meeting some locals and understanding their business and local relations.
Travel Coach was clean and very comfortable. Our driver (Leo) was super nice and a really great driver. Hope these comments are taken for what they are. Thanks!
C & M Holt
Aug 24'
Review date:
Monday, September 2, 2024
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