Trusted, Transparent Guest Reviews

Feefo awards are based purely on real customer feedback. Excellence in customer service is not just a goal at GET, it is our daily commitment. These awards represent the ultimate vote of confidence from our guests, and we are incredibly grateful for their trust and feedback.

The GET Team has earned the Feefo Gold Trusted Service Award for ten consecutive years, reflecting consistently high guest ratings of 4.5 or above.

Your GET Team of Travel Specialists has earned the Feefo Platinum Trusted Service Award for the past six years, a prestigious recognition given to businesses that consistently maintain Gold-level service ratings year after year.

In 2024, the GET Team was proud to be among Feefo’s inaugural recipients of the 10 Years of Excellence Award, recognizing a full decade of consistent service performance and exceptional guest experiences.

Great Italian Cities

Nelson Borys

Review date: Monday, August 10, 2026

Service

Vacation

Great tour guide (Sally). Excellent hotels, excellent excursions, excellent overall experience. Trafalger treated us like Royalty. Saw all the sights we wanted to see. Took care of all the details and we were never stressed . Phone staff answered all concerns before the trip. Got us to and from airports flawlessly and this addressed a major concern.

Great Italian Cities

Trusted Customer

Review date: Sunday, August 9, 2026

Service

For the most part very good however early on as I was trying to plan for the trip I received conflicting information which made planning activities for days prior to the actual tour somewhat difficult.

Vacation

Sally Reynolds our tour guide was exceptional. We’ve been on bus, river and ocean tours and Sally is one of the best guides we’ve had. Wrangling a large, multi -generational group like ours appeared effortless due to her strong people and administrative skills. Her narratives regarding history, terrain, towns and their inhabitants were wonderful. She went above and beyond to ensure we were all doing well. The group of city/site tour guides were also very good and brought the enthusiasm and detail to the tour which adds a great deal. The wide array of add on tours were great. Accommodations were good not great. First and last night dinners were well thought out and delicious. Massimo our driver was also amazing!

Best of Ireland

Trusted Customer

Review date: Sunday, August 9, 2026

Service

This was a family trip and I had no personal experience with the booking process, but the individual who handled everything made no comment on any difficulties that he had. M

Vacation

Our group had a great time seeing new places and meeting new people. The tour guide was excellent, the acommodations were very good and the overall experience was magical. We were able to get a really comprehensive overview of Ireland which only whetted my appetite for more. The people, the scenery, the food and the welcoming atmosphere were all more than I had expected. I felt very welcome and all events and experiences went very smoothly, Our tour guide was well informed and efficient not to mention personable. I loved every minute!

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Spectacular Scandinavia and its Fjords

Nory Jacob

Review date: Saturday, August 8, 2026

Service

They are very helpful and friendly..The booking was very easy.Every thing went well as planned.

Vacation

The experienced is spectacular, the driver and Tour director are amazing. My expectations are satisfied. We meet and created new memories and friends.

Landscapes of the Canadian Maritimes

Trusted Customer

Review date: Friday, August 7, 2026

Service

We had to make multiple itinerary changes due to medical issues. The GET agents worked with us each time.

Vacation

Scenery was beautiful, sites were interesting, local guides were great, bus driver was fantastic, tour director was good. But, we chose Insight expecting an upgrade from Trafalgar. We did not feel that this tour met that expectation.

Wonders of Italy

Lenore Stomboly

Review date: Thursday, August 6, 2026

Service

My niece and I booked together. We received sufficient info via the emails and updates to make our reservations and preparations smoothly.

Vacation

Wonders of Italy Tour July 2026: the tour guides and coach driver were wonderful. The fellow members of the tour were friendly and pleasant. The tour of Rome was too intense. It should be a 2 day tour. Too much for one day. I enjoyed all of the cities and towns that we visited. I love the history, and the charm of Italy. Tuscany and Tivoli were my favorites.

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Best of Ireland

Mark Gardner

Review date: Monday, August 3, 2026

Service

Went very well. Very cooperative.

Vacation

Tour manager Liam Hogan was the best.

Response from Grand European Travel:

Thank you for booking with GET and for taking the time to share your feedback. We are pleased to read that your experience went very well and that everything was handled cooperatively. It is especially rewarding to know that your Travel Director made such a positive impression and contributed to making your journey an enjoyable one. Thank you once again for your kind feedback. We appreciate you choosing GET and hope to welcome you on another trip in the future.

Thursday, August 6, 2026

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Wonderful France

Trusted Customer

Review date: Monday, August 3, 2026

Service

Communication about flight changes was timely and informative. We didn't have to rush to change things.

Vacation

Tour guide was organized and knowledgeable. I loved learning about France's culture, swimming on their beaches, and eating their food.

Response from Grand European Travel:

Thank you for booking with GET and for taking the time to share your feedback. We are pleased to read that the communication regarding your flight changes was timely and informative, allowing you to make the necessary arrangements without unnecessary stress. It is also great to know that your Travel Director's organisation and knowledge enhanced your experience, and that you enjoyed discovering France's culture, beaches and cuisine. Thank you once again for your kind feedback. We appreciate you choosing GET and hope to welcome you on another trip in the future.

Thursday, August 6, 2026

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Prague, Vienna and Budapest

Lindsay Todd

Review date: Monday, August 3, 2026

Service

Booking was easy. GET scheduled our flights and airport transfers. Everything went as planned, so we did not have to contact GET at anytime during the trip. Only thing I would consider next time is to upgrade seats on the 11 hour + flight. We did not get much sleep on those flights... ;o(

Vacation

It was nice to have someone else do the planning. Flights went smooth with minimal delays. Luggage was received and handled well. Tour guides were pleasant and informative. We appreciate all the knowledge and history that they passed on. It was nice to have the optional tours and events, although we were not really prepared for the extra expense. We were there, so signed up for most the optional events which was approximately $1000 extra per person. Next time we will plan accordingly. Weather was perfect! Hotels were very nice... rooms were smaller than we get in US, but adequate. Evening meals in general were excellent! We loved the all the local restaurants with entertainment, wine tours and river cruises. Breakfasts in Prague and Vienna were wonderful. Breakfast in Budapest was more basic, but this was at a newer hotel that Trafalgar had not used before. The hotel location in Budapest was right in the center of town... Perfect location to walk to everything.

Response from Grand European Travel:

Thank you for booking with GET and for taking the time to share your detailed feedback. We are pleased to read that the booking process was straightforward and that your flights, airport transfers and overall travel arrangements went smoothly, allowing you to enjoy your journey without needing additional assistance. It is also great to know that your Travel Director made your experience informative and enjoyable, and that you appreciated the optional experiences, local dining, river cruises and hotel locations. We also appreciate your comments regarding the cost of the optional experiences and understand the importance of planning for these additional expenses. Your feedback is valuable and will be shared with the relevant teams. Thank you once again for your feedback. We appreciate you choosing GET and hope to welcome you on another trip in the future.

Thursday, August 6, 2026

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Majestic Alaska

Trusted Customer

Review date: Monday, August 3, 2026

Service

Booking experience was good. Answered all my questions. This was the first time traveling with Trafalgar.

Vacation

Most definitely a trip of a lifetime. Incredible beauty seen in the scenery and so many animals in their natural habitat. Every detail of the trip was handled with excellence. Our Tour Director Kip did a stellar job in keeping us informed with providing a printed daily outline of what to expect (meal times, bags out, activities, how to dress, etc ). Our driver Wil encounter some rough roads and construction areas - handled all well. We were able to relax and enjoy knowing everything was taken care of. Would highly recommend this to anyone who may only visit Alaska once - great overview of the state. Did I mention the scenery? Breathtakingly beautiful.

Response from Grand European Travel:

Thank you for booking with GET and for taking the time to share your feedback. We are pleased to read that your booking experience was smooth and that your questions were answered, especially as this was your first journey with Trafalgar. It is fantastic to know that your trip to Alaska created such lasting memories, with its breathtaking scenery and incredible wildlife. We also appreciate your kind words about your Travel Director and Coach Driver. It is rewarding to read that their organisation, communication and professionalism allowed you to relax and enjoy every moment of your journey, even when travelling through challenging road conditions. Thank you once again for your recommendation and for choosing GET. We hope to welcome you on another trip in the future.

Thursday, August 6, 2026

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