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Trusted, Transparent Guest Reviews

Feefo awards are based purely on real customer feedback. Excellence in customer service is not just a goal at GET, it is our daily commitment. These awards represent the ultimate vote of confidence from our guests, and we are incredibly grateful for their trust and feedback.

The GET Team has earned the Feefo Gold Trusted Service Award for ten consecutive years, reflecting consistently high guest ratings of 4.5 or above.

The GET Team has earned the Feefo Gold Trusted Service Award for ten consecutive years, reflecting consistently high guest ratings of 4.5 or above.

Your GET Team of Travel Specialists has earned the Feefo Platinum Trusted Service Award for the past six years, a prestigious recognition given to businesses that consistently maintain Gold-level service ratings year after year.

Your GET Team of Travel Specialists has earned the Feefo Platinum Trusted Service Award for the past six years, a prestigious recognition given to businesses that consistently maintain Gold-level service ratings year after year.

In 2024, the GET Team was proud to be among Feefo’s inaugural recipients of the 10 Years of Excellence Award, recognizing a full decade of consistent service performance and exceptional guest experiences.

In 2024, the GET Team was proud to be among Feefo’s inaugural recipients of the 10 Years of Excellence Award, recognizing a full decade of consistent service performance and exceptional guest experiences.

Michael Nathan
Review date: Thursday, July 9, 2026
Service
Booking with grand European travel was as seamless as we had hoped it would Berger few times I reached out to customer service, they were prompt professional, and provided detailed responses to all of my questions. We will absolutely look at using grand European travel again in the future.
Vacation
We plan this trip for our 25th wedding anniversary. Despite the daily high temperatures, the vacation was everything we could’ve imagined it to be and more. Our tour guide, Fabio, went out of his way more than once to make our experience special… including a special anniversary cake and a private gondola ride through the grand canal in Venice. Our only regret is that we did not have more time to spend in each location. We will remember this trip always and we are already looking forward to planning our next adventure.
Response from Grand European Travel:
Thank you for booking with GET and for taking the time to share your feedback. We are pleased to read that your booking experience was seamless and that our Customer Service team provided prompt, professional and helpful support throughout the planning process. It is especially rewarding to read that your 25th wedding anniversary trip created such lasting memories. We are pleased that your Travel Director went above and beyond to make the occasion even more special with thoughtful touches throughout your journey. We also appreciate your comments regarding the pace of the itinerary and your wish for more time in each destination, and we will share this feedback with the relevant team. Thank you again for sharing your experience. We look forward to welcoming you on your next GET adventure.
Thursday, July 9, 2026
Trusted Customer
Review date: Tuesday, July 7, 2026
Service
Took several conversations to get my order correct. I had to reschedule my first booking. But overall, and easy and pleasant experience.
Vacation
This was such a nice trip. The places we visited were just stunning. It would have been helpful to have a listing or cheat sheet on Greek Mythology. The history was a bit overwhelming because of the long existence of Greece. But I really enjoyed myself
Response from Grand European Travel:
Thank you for booking with GET and for taking the time to share your feedback. We are sorry to read that it took several conversations to finalise your booking following the changes to your original reservation. We appreciate your patience and are pleased to know that, overall, the booking process was easy and pleasant. It is also great to read that you enjoyed your journey and found the destinations so memorable. We appreciate your suggestion regarding a Greek mythology reference guide, as we understand how this could have helped bring the rich history and stories to life throughout the trip. Your comments will be shared with the relevant team for consideration. Thank you once again for your valuable feedback. We hope to assist you with another memorable holiday in the future.
Wednesday, July 8, 2026
Kenneth Healy
Review date: Tuesday, July 7, 2026
Vacation
More than expected. Great tour!
Response from Grand European Travel:
Thank you for being our guest.
Tuesday, July 7, 2026
Trusted Customer
Review date: Sunday, July 5, 2026
Service
Vacation
Trafalgar What was great: Lydia the guide was great!! Antonio driver was great! Clean windows on the bus The bus has wifi and places to charge phones Tours that were not optional were great Madrid hotels were great Tour guides were good What was not good: Forcing us to decide early in the tour, second day, on all the optional tours. I would have made a different decision about optional tours if given more days before deciding. The descriptions weren’t accurate. Hotels were often not well equipped with facial tissues, coffee pot, free available water in the hotel, easy to work showers, counter space, space to unload two luggage bags, air conditioning often took hours to work (100 degrees F outside) Grenada and Salamanca hotels were worst. Never use them again Evora tour guide did both tours immediately without a bathroom stop first after getting off the bus. There should always be a bathroom after a long bus ride The last night’s dinner food was terrible Tours in Cathedrals and museums missed entire sections. Sometimes guides took too long in one section and then we didn’t visit other sections. We were more entertained for less money when we went places on our own rather than going on Trafalgar optional tours. We had to pay for our own transportation from the airport to the Madrid hotel on day 1. We had to pay for our own transportation from the Madrid hotel to the airport on the last day. Your schedule for free transportation was very narrow. We were outside the parameters. You should offer a larger window of opportunity. Very unhappy.
Response from Grand European Travel:
Thank you for taking the time to share your detailed feedback after booking with GET and travelling with Trafalgar. We are pleased to read that you found the Travel Director and Coach Driver to be great, and that you enjoyed several aspects of the journey, including the clean coach, onboard facilities, and the included tours. It is also good to read that you were satisfied with the hotels in Madrid and the overall standard of the non optional experiences. We are sorry to read that other aspects of the trip did not meet your expectations, particularly around the timing and clarity of optional excursion decisions, hotel amenities, and the comfort of certain properties. We also note your concerns regarding itinerary pacing, guided tour structure, meal quality, and time allocation within some cultural sites. Your feedback regarding airport transfers and the narrow window for included services has also been read carefully. We understand how these elements would have impacted your overall experience, and your comments will be shared with the relevant teams for review as part of ongoing service and product improvements. Thank you again for taking the time to share your thoughts.
Monday, July 6, 2026
John Pauley Jr
Review date: Sunday, July 5, 2026
Service
Just fine
Vacation
Good, but very fast moving experience. If you want an overview, or big picture look at the British Isles, this is good. At the end of the trip I wanted to go back and spend a little more time in some places. Food was average, but I expected it to be worse, according to friend's predictions. Very good driver; tour guide was knowledgeable but seemed worn out from two successive trips It did not seem as though she connected personally with the travelers
Response from Grand European Travel:
Thank you for taking the time to share your feedback after booking with GET. We are pleased to read that you found the Travel Director knowledgeable and the Coach Driver very good, and that the itinerary provided a useful overview of the British Isles. It is also good to read that the experience exceeded your expectations in relation to the meals. We are sorry to read that the pace of the trip felt very fast moving and that you would have preferred more time in certain destinations. We also note your comments regarding the Travel Director’s level of engagement during the journey. Your feedback has been read carefully and will be shared with the relevant teams for review. We appreciate you travelling with us and thank you again for sharing your thoughts.
Monday, July 6, 2026
Malcolm Kemp
Review date: Saturday, July 4, 2026
Service
Vacation
It was a great trip with a great tour guide. Everything was well curated and planned. Hotels were outstanding and food was wonderful. A truly great experience.
Response from Grand European Travel:
Thank you for taking the time to share your feedback after booking with GET. We are pleased to read that you had a great trip and that the itinerary was well curated and organised throughout. It is also good to read that the Travel Director and Coach Driver contributed positively to your experience, and that the hotels and meals met a high standard. We appreciate you travelling with us and hope to welcome you again in the future.
Monday, July 6, 2026
Nancy Jones
Review date: Saturday, July 4, 2026
Service
My booking specialist, Rita, is fantastic! She knows my preferences and gets lol ,h discounts. Thank you!
Vacation
This vacation was great and Grand European Tours made it easy to be great! I especially liked Monticello, St. John’s Church where Patrick Henry gave his speech, and Gettysburg.
Response from Grand European Travel:
Thank you for taking the time to share your feedback after booking with GET. We are pleased to read that you found the booking process easy and that your experience was enjoyable from start to finish. It is also good to read that the Travel Director and Coach Driver contributed positively to your journey, and that you particularly appreciated visiting Monticello, St John’s Church and Gettysburg. We are grateful you chose to travel with us and hope to welcome you again in the future.
Monday, July 6, 2026
Constance Bellinghausen
Review date: Thursday, July 2, 2026
Service
Excellent
Vacation
Our director and coach driver were excellent.
Response from Grand European Travel:
Thank you for booking with GET, we hope you will travel with us again in the future.
Friday, July 3, 2026
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