Our reviews are 100% genuine - unedited, un-curated, and independently managed by Feefo, a global ratings and reviews provider. Feefo Award's are decided based on the ratings they receive from their customers.
Winners of the Platinum Service Award have received a Gold Badge for three years running (our Team has won a Platinum Service Award for 6 years in a row!)
In 2024, we were the first ever winners of the Trusted Service Award, 10 Years of Excellence. This exclusive award recognizes our consistent service performance, customer interaction and engagement for an entire decade
William Hickey
No issues, great help with airline and quick response to all questions.
William Hickey
To me
·
Fri, Mar 21 at 2:07 PM
Message Body
Flaminco dinner: Regrettable & forgettable / Dinner and venue were poor / never serve ox tail again / provide dinner prior to show or as dessert is served. Table setup / venue poor: Dance could not see footwork - whole point of show. Cheap wine headache.
Alhambra dinner rushed / not relaxing
Seville Cathedral: exited prior to bathroom, tower climb , gift shop or other options could be enjoyed.
Started trip to Cadiz late? Reverse Jeriz and Cadiz to have Fundador Sherry visit in afternoon?
Trafalgar director could have guided the group on a as desired basis to the Roman ruins and fish market. I talked to some who regretfully missed the opportunity to see the ruins because they did not find the access point.
Nice stop in Travia, Portugal
Golden City, Salamanca was marvelous, somehow need an earlier arrival in winter/ early spring. Appreciate travel director guide to plaza mayor.
Cold traveled through coach that impacted everyone’s vacation for at least a day. Contacted Jay at 6 am for cancellation In Portugal for both optional for the day but no reimbursement for optional provided.
Forget the tips for local specialists it should be included in overall tip. I don’t want to exchange money. Not required with travel today, cards accepted everywhere.
Departure dinner rushed through tapas again ***, there need to slow down. Why is this the norm? Food wasn’t very good, don’t recommend this restaurant again.
GET contact and coordination - no issues.
Review date:
Friday, March 21, 2025
Response from Grand European Travel:
Thank you for your detailed review of the trip. We appreciate your suggestions and will be sure to pass them on to the Tour Operator for review and possible improvement.
Monday, March 24, 2025
Response from Customer
Ok
Monday, March 24, 2025
Jan R. Fogel
Rebecca was easy to talk with and helpful in setting up the trip.
It was a wonderful experience with so much crammed in to such a short amount of time. I wish the added excursions had been included without having to pay more, but they did expose me to even more of the beauty and history of all three major cities that we visited.
Review date:
Thursday, March 20, 2025
Ted and Ida Anderson
Did everything myself online. It was super slick.
Our first time with Trafalgar and it won't be our last!
We were very impressed with their organization. Out travel director, Patricia O'Brien, was absolutely amazing. She was so knowledgeable. Also, can't say enough about our driver, Giovanni. How he was able to maneuver that bus around Italy was impressive.
Review date:
Wednesday, March 19, 2025
Response from Grand European Travel:
Thank you for taking the time to leave your comments. We are so pleased to see that you found our website and online booking tool easy to use and the trip went so well. We'll be ready to help you book that next trip!
Monday, March 24, 2025
Jessica
Lisa did a great job helping us get ready for the trip. Easy experience.
This is a trip we will be talking about for the rest of our lives! Kevin is a wonderful guide and Enrico got us everywhere expertly. We couldn't have had a better trip. Thank you so much to our Trafalagar team! We are looking forward to doing another trip with this company!
Review date:
Sunday, March 16, 2025
Response from Grand European Travel:
Thank you for the lovely comments about Lisa which we will be sure to share with her and the rest of our team. We are so happy to see how much you enjoyed your trip. We look forward to help you plan your next one!
Monday, March 17, 2025
Dontee Zano
Easy and simple.
The whole trip was amazing! Fast paced, but you see everything. Travel director was great, the hotels were very nice. Highly recommend for people who want to see the best from everything.
Review date:
Sunday, March 16, 2025
Response from Grand European Travel:
Fantastic pictures! Thank you for sharing and thank you for allowing us to help make your travel dream become a reality.
Monday, March 17, 2025
William Dempsey
Biggest problem was figuring out how to get from the airport to our hotel the first night.
We traveled across Costa Rica mostly by motor coach. Saw a lot! Friendly people, great food, and wonderful places to visit and stay.
Review date:
Monday, March 10, 2025
Response from Grand European Travel:
Thank you for taking the time to share your experience. We are so happy to see how much you enjoyed Costa Rica!
Tuesday, March 11, 2025
Trusted Customer
Our guide, Tamara Henry, did an excellent job at Booking. Some venues were very booked-up, but she managed to find the tickets that our group needed. A group went star gazing at 1:30 am in the morning, as the other time slots were booked up. There were optional activities which conflicted in times. Tarmara, along with our bus Driver, Eric, were able to make sure people got to the activity they selected. A challenge, for sure.
Such an interesting trip. We visited mountains, pastures, fjords, lakes, hot springs, offshore islands, kiwi breeding organizations and Māori cultural sites. We had good food everywhere. My only disappointment was not being able to do every excursion that was offered, as some occurred at the same time as others. Delayed luggage was another difficulty. One suitcase was delayed a day at the beginning of the trip and one suitcase delayed a day at the end of the trip.
Review date:
Monday, March 3, 2025
Response from Grand European Travel:
It sounds like the the few things that went wrong were not enough to deter the overall experience of your trip, which is how traveling should be! Good for you! We appreciate your feedback and hope we can help you plan another adventure in the near future.
Tuesday, March 4, 2025
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