Trusted, Transparent Guest Reviews

Thank you for sharing your feedback. We are so pleased to read that everything went smoothly and that you enjoyed exploring eight fascinating countries throughout the Balkans. It is particularly encouraging to read your kind comments about your Travel Director and their ability to bring the history and connections between each destination to life. We are also pleased to read that you were so impressed by the skill and professionalism of your Coach Driver. We will be sure to share your recognition with the relevant teams. Thank you for recommending the tour and for choosing Insight for your journey through the Balkans. We hope the memories of your travels stay with you for many years to come.

Thank you for sharing your feedback. We are pleased to read that you found the booking process efficient and appreciated the flexibility of being able to pay over time. It is also great to know that you found the follow up communication helpful and that you were able to make your own flight arrangements with ease. We are especially pleased to read that the itinerary lived up to your expectations, particularly the opportunity to visit the Orkney Islands, Isle of Skye and some of Scotland’s more remote destinations. It sounds as though you experienced a fantastic variety of landscapes, history and culture, from ancient ruins and castles to Highland cows, waterfalls and traditional Highland dancing. We are also pleased to read your kind comments about your Travel Director and Coach Driver. We will be sure to share your recognition with the relevant teams. It is great to know that you enjoyed the optional activities you chose and had the opportunity to experience Scottish traditions, including trying haggis. Thank you for choosing Insight and for taking the time to share your experience with us.

Thank you for taking the time to share your feedback. We are pleased to read that you enjoyed the tour events and experiences overall. We are sorry to read about your concerns regarding the changes to some of the hotels and understand how disappointing it would be when the alternatives did not meet the standard of the originally scheduled properties. We also appreciate your comments regarding the hotel dinners and the value of some of the Optional Experiences. Your feedback regarding airport transfers when extending your stay is also appreciated. We understand your expectation that services not used might be reflected in the cost, and we will ensure your comments are shared with the relevant teams for consideration. Thank you for choosing Trafalgar and for taking the time to share your honest feedback. Your comments are valuable as we continue to review and improve the guest experience.

Thank you for sharing your feedback. We are very sorry to read about the difficulties you experienced following the eruption of Mount Etna and the significant disruption to your return journey. We can understand how stressful and concerning this must have been, particularly while travelling with two 82-year-old companions and having to make alternative arrangements at your own expense. We understand your frustration that you felt unsupported at a time when you needed assistance, and we are sorry that your experience did not reflect the level of care and service you expected from Insight. Your concerns regarding the lack of assistance, contingency arrangements and the additional costs incurred are serious, and we will ensure your feedback is shared with the relevant teams for review. We appreciate you taking the time to bring these concerns to our attention. We hope that the opportunity to review what occurred will help us better understand the circumstances and identify where improvements can be made.

Thank you for taking the time to share such detailed and thoughtful feedback. We are especially grateful to read about your long-standing relationship with Grand European Travel and the trust you have placed in our team since your first journey in 2001. It is wonderful to read how much support you received from your Travel Specialist throughout the booking process, particularly when coordinating your Portugal tour around your river cruise and arranging your flights, accommodation and other travel details. We are also pleased to read how quickly your Travel Specialist assisted when your return flight was changed, helping to find an alternative that ultimately allowed you to arrive home earlier. Your continued loyalty and the recommendations you have made to friends and family mean a great deal to us. We are equally pleased to read that the Country Roads of Portugal tour exceeded your expectations. From Lisbon and the Algarve to the Douro Valley and Porto, it sounds as though you enjoyed a fantastic variety of scenery, culture, food and wine. Your kind comments about your Travel Director are particularly appreciated. We are pleased to read that their knowledge, humour and attention to detail helped make the journey so enjoyable, while their care around food allergies and thoughtful advice for those affected by motion sickness helped ensure everyone felt safe and comfortable. We are also grateful for your recognition of your Coach Driver. Navigating the narrow, winding and steep roads of the Douro Valley requires considerable skill, and it is great to read that you felt so safe and well supported throughout the journey. Thank you once again for your continued loyalty to Grand European Travel and for recommending us to your friends and family. We are grateful for the confidence you have placed in our team over the years and hope to welcome you on many more journeys in the future.

Thank you for sharing your feedback. We are pleased to read that you enjoyed the trip and appreciated the opportunity to see so much in a relatively short time. It is also encouraging to read your kind comments about your Travel Director and Coach Driver, and we will be sure to share your recognition with the relevant teams. We are sorry to read that the time in Bath felt too short and that you had to rush to make the most of your visit. We understand how disappointing this would be, particularly when visiting a destination, you were looking forward to exploring. Your feedback is valuable and will be shared with the relevant teams for consideration. Thank you for choosing Trafalgar and for taking the time to share your experience with us.

Thank you for sharing your feedback and for your continued loyalty to Grand European Travel and our sister companies. It is particularly meaningful to read that you have already booked your next journey with us. Your continued trust and support over the years mean a great deal. We are pleased to read that you enjoyed the itinerary and found your Travel Director and Coach Driver to be exceptional. We are also sorry to read that you felt the time at Stonehenge and, particularly, Bath was too limited. We understand how disappointing this must have been when these were the places you were most looking forward to visiting. While the itinerary allowed you to experience a great deal in a short time, we appreciate that the pace left little opportunity for leisurely exploration. Your feedback is valuable and will be shared with the relevant teams for consideration. Thank you again for choosing Grand European Travel and for allowing us to be part of your travels over the years. We look forward to welcoming you on your next adventure.