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Tiffony
It was smooth for the most part. Make sure people know it is ALOT of walking and riding on a bus.
Our guide and driver were awesome. We felt safe.
The couple who were sick, I’m not sure how to handle that better. They got the whole bus sick eventually. Maybe requiring masks if you are coughing at all.
Europe is not ADA friendly but not much you can do about that.
I think for older people 50* it needs to be made clear that it is a ToN of walking with little help for those needing wheelchairs. And down time is very minimal to recover if you try to do it all and not as healthy as could be.
Review date:
Sunday, June 29, 2025
Trusted Customer
It was easy to book and the company was always ready to answer my questions. You pay the entire trip before you go so I was a little nervous but all was fine. I would definitely take another GET tour.
This trip was everything I wanted and more. Saw all the important sights, had lunch in the Eiffel Tower restaurant, had a cooking class and learned a lot of French history. Our tour guide Cindy Cartier was an absolute gem. She was friendly, funny and so knowledgeable and she took such good care of us. I would go on another tour if she was the guide!!
Review date:
Sunday, June 29, 2025
Mary Jimenez
I had reached out to Michale Morales to ask why we weren't picked up and he explained that was the way it was because we didn't come in on the DAY OF the tour. I questioned who comes in the day of a tour when you are traveling over 13 hours to get there and there could easily be train delays or cancellations across the world. He said, again, that was the way it was. I also asked why they bothered to ask for my flight information if they weren't going to pick us up at the airport. It's just not what I would expect on a 10 day guided tour.
Our driver Janus was excellent - always on time and pleasant to all.
I wish passengers could be dropped off closer to each site - especially when it's close to 90 degrees. My travel partner was close to 80 years old and it took a toll.
Our tour director Gasper was good. I do wish that each day's itinerary was laid out better - including times for EACH portion of the day (how long is each segment of the bus ride? How long are we at each site?) Times were given verbally and for many things at once so it was always confusing as to when we were supposed to be doing things.
A name tag with an itinerary on it would have been great. I also had no idea that some days we would be on the bus for 1 hour, or 7 hours or 9 hours. I just needed better communication on the trip and a more detailed itinerary.
Our group used whatsapp but communication was poor. I reached out multiple times for things but was not able to get a response. My travel partner was ill for one day and I texted the tour director 4 times, but he said he never received them. He told me later that he “waited for us and looked all around for us” but no one came to our room and no one called or texted me at all to ask if my travel partner was OK. He did ask later if we had “just been sleeping in” and I explained, again, that one of his tour members was ill.
Trafalgar/GET asked for my flight info but NO ONE was there to pick us up as we flew in the day before. Again, for an all-inclusive tour I expected to be picked up, It cost me 130 euros ($150) just to get to my hotel. Why ask for my flight info if no-one is going to pick us up?
I reached out via email to Michael Morales but he said that is the way it is. Good to know. On the return trip they changed the bus time to 6 am to accommodate all of the people traveling on 9 am flights. I did appreciate that!
PAY TO PLAY TOUR >I paid for a tour of Europe but only got 1/2 a tour. A list of excursions was presented (and upsold for over an hour) on Day 1 of the trip whereby the cost would be $855 euros (close to $1,000). If you did not pay this then you were separated from the group for a LOT of the time.
I feel that these optional experiences were really the HIGHLIGHTED experiences and thus I was not able to partake in any of it. I also felt isolated and excluded from the group as I was not part of the "optional" tours, so my "included portion" was often completed quickly and early in the day leaving me without anything else to do (and also sometimes on my own to get back to a hotel).
One day we were told that we could "wait for the bus until 3:00" if we wanted a ride back to the hotel. This was on a day when it was 86 degrees outside and would have meant waiting for FIVE hours. Again, my travel partner is almost 80 years old and we had to walk in the heat all the way back to a bus stop (after already walking into the city centre) and then ride on a bus where we had NO idea how to pay or where to really even get off. I think bus transportation should have been provided. Everyone else was off on a boat ride down the Danube with lunch, while we were trying to find our way back to the hotel. This is unacceptable.
On the last day of the tour we had breakfast at 6:30 am and then the “tour group” all left for a trip to Eagle’s Nest. The bus returned at 11:45 and then we drove to pick up the group. This meant that we literally spent ½ the day doing absolutely NOTHING. The hotels were often out of the city centre so we had no access to anything.
I paid almost $3,000 for a tour where it seems most of the events were not included. Previous tour participants said that it seemed strange to see so many events NOT included, as they had been before. I also happened to see an itinerary from Gate 1 Travel posted at the hotel and they had the same exact trip to Eagle’s Nest listed; the only difference was it was INCLUDED as part of their tour.
This was my first guided bus tour and I can say that the chances of me being a repeat customer are pretty slim. I had always heard the name of “Trafalgar” in travel circles and it seemed to have a pretty good reputation. But at this point I believe the business model of providing small and limited “included” experiences while upcharging for all of the highlighted “optional” experiences is not for me. I feel as though I paid for a full tour but only received ½ of it.
Review date:
Sunday, June 29, 2025
Delightful Danube & Prague (PRG-BUD) 25
Trusted Customer
Review date:
Sunday, June 29, 2025
Canyon Country Showcase
Trusted Customer
Review date:
Saturday, June 28, 2025
Trusted Customer
My husband took care of the booking, but everything went smoothly
Wonderful experience, Croatia is a beautiful country. Thanks to our tour director's local connections, we had some unique experiences (oyster tasting at a flat oyster farm, farewell cruise and dinner, to name a few). The hotels were very good overall, although we found that European hotels seem to have less-than-accessible shower facilities. That was not a problem for us, but we were concerned about the older members of our tour - fortunately they were seasoned travelers!
Review date:
Saturday, June 28, 2025
Trusted Customer
Being the first trip we've ever taken, questions were answered whenever we had them, which eased our anxiety.
The Insight Director Louisa Heath and bus driver Tony were absolutely fantastic. We delt we were in very capable hands throughout the trip. They were always concerned about our comfort and needs and asking if we needed something to make the trip better, to let them know. Louisa's knowledge of history of the sites we were going to see before we arrived was outstanding, and Tony's driving made us all feel safe in his hands. Through their hands, Insight Travel made us feel so special and that they were doing everything possible to make our experience the absolute best, and they did.
Review date:
Saturday, June 28, 2025
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