Unedited Guest Reviews
As you plan your vacation, we invite you to read our guest reviews here.
Our reviews are 100% genuine - unedited, un-curated, and independently managed by Feefo, a global ratings and reviews provider. Feefo extends the Platinum Trusted Service Award to businesses that have achieved the Gold standard for three consecutive years. When you book with us, you'll see how, in 2022, we earned Feefo's prestigious Platinum Trusted Service Award for the 5th year in a row!
Edmund Smith
Alyssa was great working with my wife. The only thing that was a bit upsetting is the change in our return flight, Alyssa had booked us for both ways leaving and returning out of Houston. Uniworld changed our return trip for a additional stop in Boston, which made a long trip even longer. Alyssa tried to change it to the original without having any luck. We are also still waiting for our refund from Uniworld on the cancellation of the Israel portion which was cancelled at the last minute. We also had to cancel the Nile River cruise dinner on our last night in Cairo due to our departing flight departure at 1:30am. Between the Israel cancellation and the dinner we are owed a refund of over 5,000.00.
Our Uniworld guide in Egypt was Excellent "Mohamed Abdullah". Would highly recommend him.
Wonderful seeing Egypt our dream of many years came true.
Monday, January 3, 2022
Response from Grand European Travel:
Thank you for bringing this to our attention. Our customer service team will follow up with Uniworld on that refund owed and someone will be in touch with you right away.
Wednesday, January 12, 2022
Patricia Carlson
It was a great experience and the new focus on health and safety was perfectly done and reassuring during covid
Spain is beautiful and its history imcredible
Saturday, December 25, 2021
Nona Christiansen
We successfully booked our trip but due to Covid19, we didn't actually do the trip until Sept/Oct 2021. when GET rebooked our return flight, they errored on the departure time from Las Vegas on the day we were to depart so we had to spend the night in Las Vegas and depart the following day. GET paid for the hotel room but we had to pay out of pocket room taxes of $50.00 and food costs. We were not happy about having to spend the extra night in Las Vegas.
We were told that the trip would have maximum 24 people and it turned out to be a bus full at 48 people. All of our fellow travelers were patient and kind but restroom stops and viewing stops were longer because we had to get so many people on and off the bus each time.The Parks we visited were scenically spectacular and our travel director and bus driver did a great job of getting us where we needed to be.
Saturday, December 11, 2021
Trusted Customer
For the most part the experience was very good. All my questios were answered. I would have liked first time customers to be given extra attention especially with the COVID-19 requirements.
Out Tour Director, Jonathan, was excellent! His knowledge, helpfulness and sense of humor was what made the trip extraordinary!
Tuesday, November 16, 2021
Kathleen Guntzviller
Customer service was excellent. COVID prevented our trip a year ago, but our rep called as soon as travel started to re-book us. Two weeks before our trip, he called with the news that due to low numbers we were being switched to a different boat, with a major upgrade. Luxury all the way!
Due to lower than usual travel numbers, there were only 4 of us in our travel group. The local tour company met us at all airports and provided wonderful concierge service. Our tour director, Mohamed Yousef, was fantastic—professional, personable and attentive to detail. The riverboat and our grand suite were luxurious. The staff on the riverboat worked hard to provide phenomenal service during our cruise. We felt safe, comfortable and welcome for the entire trip. Visiting the ancient sites and cruising the Nile was unbelievably grand.
Tuesday, November 16, 2021
Response from Grand European Travel:
It sounds like everything went brilliantly! We couldn't be more pleased. Thank you for your comments and for your repeat business.
Monday, November 22, 2021
Theresa Mueller
Super easy.
Got an amazing deal, but was last sailing in fall before they take a break and then start the holiday markets sailings. Many shops in the towns along the Rhine, especially in the Alsace region, were already closed for break. Did a Rhine holiday market sailing before and it was so much more colorful, full of life and amazing decorations. So it was sad in comparison. BUT, the ship and crew are outstanding, though they need to cater to older or slower passengers a little better or warn before booking that you have to be moderately fit to do any tours.
Tuesday, November 16, 2021
Tracy Miller
Barb Gardner guided us through what could have been a rough road but she made it seem easy and straightforward. I would use her again for sure.
Sometimes a little more details than I would have liked but I wasn't the only one in the group and most enjoyed the level of detail.
Monday, November 15, 2021
John Corso
A little rocky. After I thought I was paid in full, they found out that they did not bill me for airfare.
More information should be included in the itinerary regarding how taxing some of the outings were i.e. Toledo. High elevation and steep walking upgrades were very taxing for many of the elderly travelers. Also, I found the waiters in Spain (not associated with the tour) were very rude. Almost like they resented Americans.
Friday, November 12, 2021
Response from Grand European Travel:
We apologize for the misunderstanding that airfare is not included in the land portion of your travel package. We do hope that overall you enjoyed Spain and Portugal and came home with some lovely memories.
Monday, November 22, 2021
Diane Griffith
Trafalgar provided two tour directors with one taking on responsibility for our wellness. I felt safe and free of concern over COVID. The directors' enthusiasm and excellent knowledge of our tour made this a wonderful trip with wonderful travelers with a wonderful company.
The places we toured were everything I had pictured Spain and Portugal to be. The visit to Montserrat was an unexpected emotional experience. What a perfect end to our tour.
Friday, November 12, 2021
Larry Shaw
Everything was handled very well. We would go again with
GET.
Everything went very well and we are glad to have gone to see all the National parks.
Thursday, November 4, 2021
Response from Grand European Travel:
One of the many perks of taking a Guided Vacation is the camaraderie of being in a group and making those wonderful friendships. We love hearing those stories!
Monday, November 22, 2021
Angelika Reimer
Excellent and very knowledgable tour guide, safe driver, clean bus, great tour highlights, stops when needed, nice hotels, good meals (except for one breakfast at the Hyatt in Denver), pleasant company.
Overall great and exciting tour,
Tuesday, November 2, 2021
Judith Brady
All of the requirements were fulfilled by the Travel Specialist which made the trip go smoothly.
The guides were very informative and filled in the history of each area.
Tuesday, November 2, 2021
Response from Grand European Travel:
We love seeing that you enjoyed the trip and learned so much about the beautiful area as well. Thank you!
Monday, November 22, 2021
Trusted Customer
We had an excellent guide (Jack Larson) . Variety of stops. Good hotel rooms.
Overall the trip offered enough activities to keep
my interest and not tire me out.
Sunday, October 31, 2021
Trusted Customer
Good service on the phone and very helpful when we had to change trip date. Would like to see expanded phone availability.
We saw a lot of things but felt very rushed. Very limited time at Grand Canyon which to me is the main place to see, the big finale.
Thursday, October 28, 2021
Margaret Morrison
I'd recommend Grand European's Spanish Wonder Tour to anyone who wants a fantastic experience of seeing as much of Spain as possible in about a week! We were on the go, and our capable and entertaining tour guide showed us things you'd never find in any tour guide book, along with all the highlights Spain is known for. I really can't say enough wonderful things about our tour. And we were incredibly impressed with how careful Trafalgar was with health protocol; I felt safe throughout. We'd almost cancelled our trip, wondering how fun it would be if we had to be masked and careful. SO GLAD WE WENT; everyone in Spain was masked and careful, all our restaurants were careful (and DELICIOUS), and basically we ran around looking at great stuff every day! So great to leave all the driving and reservations and ticketing to someone else, especially with Covid testing requirements. They explained everything, and we had a wonderful "health director" Ri with us the entire trip, in addition to a superb bus driver, and of course our tour guide. But everywhere we went, we also had local guides from that area, so it was absolutely fantastic. We booked a lot of the extra tours too, but we passed on two of them to just enjoy some lazy time resting, and another time we went to the Prada on our own, which I'd highly recommend if you're an art lover. You could run yourself ragged if you do every single thing, but it's not like we have the opportunity to see this stuff every week, so we did push it! This was our second trip with Grand European Tour using Trafalgar, and I'm sure we'll do another! Our group of fellow travelers was fun and nice, as was our previous one in the Spain. We made some friends we're still communicating with. All in all, what an incredible way to get an overview and experience of a fantastic country!
Please read my review; I said a lot! Sorry; I'll try to share some pics later. Send me another email; I need to walk the dogs now!
Wednesday, October 27, 2021
Response from Grand European Travel:
You can't get much better than that! Thank you for taking the time to share your memories of Spain. We couldn't be more pleased to see how well the trip went.
Wednesday, October 27, 2021
Trusted Customer
No problem with GET customer service. Trafalgar tour guides are not very well trained. Had problems with flight reservations, as well as not seeing all points in our tour. Delta is a terrible airline!!!!! Changed our reservation on four different occasions, which led to a 12 hour delay, getting us into Boston at 1:30am! Truly pathetic!!!!
Beautiful country! Very little time on our own.
Tuesday, October 26, 2021
Response from Grand European Travel:
We are sorry to hear about your issues with your flights and the delays. We do hope that despite your late arrival you were able to enjoy the beautiful sites and the tour itself provided some happy memories.
Wednesday, October 27, 2021
Laurie Wallace
Excellent tour director! Very informative. We hit all the places I wanted to go!
We had some outstanding optional experiences. I enjoyed the comfortable transportation! Our tour direction was exceptional! She knew so much history. She had patience and kindness and was so knowledgeable!
Sunday, October 24, 2021
Rodney Wolverton
Whenever we call with a question or with the booking process your representatives have been efficient and courteous
Because of Covid there were a couple of kinks in the sight Seeing plan. But that is no reflection on our tour guide or your company. We still had a very enjoyable experience and would book again.
Sunday, October 24, 2021
Eileen Castelli
During these difficult times our tour director Ed was the best. He wa informative and was able to substitute fun things for us to do. Even though some things were closed due to Covid. Our driver Alex was beyond excellent
It was great fun. From the driver to the Director it was the best
Sunday, October 24, 2021
Norman Williams Sr
They are very helpful and knowledgeable about the tours. This is our fifth with GET. Plan on doing more.
We were very fortunate to have perfect weather so great autumn color.
Our tour director was great as well as our well being director and driver.
Sunday, October 24, 2021
Response from Grand European Travel:
We appreciate your business and look forward to helping you plan that next trip. Thank you!
Wednesday, October 27, 2021
Trusted Customer
Yes I would recommend. It was well organized and covered a variety of sites in a short time. The tour guides and bus driver were knowledgeable, well organized, upbeat and pleasant, always willing and able to handle any event.
We got to see a large number of things in a short time. The first hotel really catered to a younger clientele but was adequate. The other hotels were very good. Most of the food was decent except the Italian restaurant in Philadelphia which was very crowded and noisy and the food was poor. The sites included were interesting and varied. The bus was comfortable. The staff was knowledgeable, organized and very helpful.
Saturday, October 23, 2021
Denis O Connor
reliable professional excellent value
professional knowledgeable expert guides excellent food and first class accommodation
Saturday, October 23, 2021
Barbara Bolstad
Very good. They stayed on top of my reservation which had been delayed over one year due to COVID.
Irish Highlights was extraordinary with a tour director from Trafalgar who knew her stuff!
Saturday, October 23, 2021
Trusted Customer
The Travel Specialist was very helpful, knowledgeable and friendly.
The trip was great from beginning to end, except for the Farewell Dinner. The food was not very good, the wine was very ordinary and the room was very, very noisy. It highlighted how great the rest of the trip was. Our Tour Director was knowledgeable and ensured that everything went smoothly.
Saturday, October 23, 2021
Michael Tsu
Very good and communicated well
Good tour that was great and very informative. Trip was coordinated well
Friday, October 22, 2021
Emma Pagan
We had an excellent travel director who went above and beyond to make our experience fantastic and unique.
Our driver was also very safety conscious and studied his routes to make sure he knew where to go the next day.
Although there were inconveniences due to COVID, our trsvel director was able to find situations and options to get arpund it.
Thursday, October 21, 2021
Response from Grand European Travel:
That's fantastic to hear! Thank you for sharing your experiences and we hope to be able to plan another trip for you very soon.
Wednesday, October 27, 2021
Trusted Customer
We called and talked with David. He set up the whole trip for us and everything was done in a professional manner.
GET always does a wonderful job. The Trip was well organized and we not only saw some wonderful park lands but heard very interesting details from our Director Tyson Whtney. I really enjoy having all the details covered by someone else while I enjoy the vacation. Everything was first class as is typical with GET.
Monday, October 18, 2021
Trusted Customer
My friends were in contact with GET and they seemed to have good things to say.
Driver experience was absolutely terrible.
Monday, October 18, 2021
Charles Kane
It was Great
It was great had fun time
Sunday, October 17, 2021
Jimmy Dodge
Grand European Travel employees are very easy to talk to and informed about all their available trips from all divisions of The Travel Corp. We have taken trips with all three Insight Vacations, Trafalgar and Costsaver without any problems or mishaps. GET arranges all flights for us and takes care of any complications including COVID and has answers for all my wife's concerns to make all trips enjoyable. Their online services work well and are very easy and the phone services get immediate answers and fast call backs when needed.
The tour director (Sabrina) and driver (Paulo) were both knowledgeable and helpful about all locations visited and regions of the countries visited. The regional guides provided for the cities and different locations for both walking and riding tours were excellent and good at explaining the areas we visited.
Sunday, October 17, 2021
Response from Grand European Travel:
We love hearing how everything comes together to make for a wonderful vacation. Thank you for your repeat business and for taking the time to share your comments.
Wednesday, October 27, 2021
Trusted Customer
GET staff were wonderful. Trafalgar people left something to be desired.
See above comments for more information
Sunday, October 17, 2021
Response from Grand European Travel:
We are terribly sorry to hear about your disappointing experience. We will be sharing this with Trafalgar for immediate review.
Wednesday, October 27, 2021
Trusted Customer
Well organized from the reps in the US. Tour director and team very organized, knowledgeable, fun, personable people. They made sure were were having a good time and safe.
The trip was great. Saw a lot of places I hadn't seen before. Especially enjoyed the dinners at local vineyards. Food and wine were excellent. The only downside is that there was not enough personal time to explore the locations on our own. I always felt rushed and couldn't do all I wanted to do in each town. They should either extend the trip by a few days to give travelers more time or cut some of the sites from the itinerary. The hotels were average at best. Fortunately we didn't spend a lot of time in the hotel as we were constantly on the go.
Saturday, October 16, 2021
Response from Grand European Travel:
We appreciate your feedback and will be sure to pass that on to our Operations team for further review. Thank you for bringing it to our attention.
Wednesday, October 27, 2021
Patricia Enright Harris
Husband handled
All details were handled and the hotels were fabulous
Saturday, October 16, 2021
Gayle Smith
Polite knowable answered all of my questions
Great food wonderful people trip of a lifetime our guide Muris was great also fun our sanitation person Amadeus was funny great personality also during the trip my arthritis in my knee acted up and Muris and Amadeus were very accommodating and made my trip awesome instead of a bust
Saturday, October 16, 2021
Response from Grand European Travel:
Thank you so much! We appreciate the business and wonderful review!
Wednesday, October 27, 2021
Trusted Customer
The booking agent was knowledgeable, but not very courteous.
This was a great trip. The only thing that didn’t meet my expectations was the two nights at the Lodge in Yellowstone, I was disappointed there was no Wi-Fi, TV, air conditioning or iron/ironing board in the room.
Friday, October 15, 2021
Response from Grand European Travel:
The Lodge is an authentic and rustic accommodation that celebrates the old fashioned charm and history of the area. Many guests appreciate taking a step back in time and "unplugging" but we apologizing that it wasn't to your liking. We are glad to see that you enjoyed the rest of your trip. Thank you for your honest feedback.
Friday, October 15, 2021
Marcia Leibson
We had no idea it was a Cost Saver trip until we checked in with our tour guide. Weren’t happy with all the hotels & lack of meals.
Didn’t know it was a Cost Saver trip until we checked in with our guide. Some of the accommodations were less than desirable & the lack of meals was not acceptable. The tour guide & driver were fine but for most of the trip we had no WiFi on the bus & the mic didn’t work well at all. Happy with Covid protocols!
Will not do another Cost Saver trip. This isn’t the trip we originally signed up for but we understand things had to change due to Covid. Our othe trips with Trafalgar were A plus.
Friday, October 15, 2021
Response from Grand European Travel:
We are sorry to hear that you were not aware this trip was operated by CostSaver. We do try to clearly mark the operating company on on our website, brochures, payment invoices and tour documents. We apologize if this was not communicated to you at the time of your booking.
Friday, October 15, 2021
Martha Maskall
Yes, excellent.
Everything was really great!
Friday, October 15, 2021
Trusted Customer
The process of making the reservation was very easy and any questions I had were answered quickly by very competent and polite people. There were no "silly" questions.
The Best of the Canyonlands was a remarkable trip. Beautiful country and being from Florida, quite awe-inspiring. The Grand Canyon, Navajo reservation, Moab Utah, Route 66 and Vail-something for everyone to enjoy.
Wednesday, October 13, 2021
Trusted Customer
The itinerary and the actual tour was exact - any assistance we needed was provided. The Tour director from Trafalgar, Emma Burns, was not only pleasant and charming but knowledgeable about the history of Ireland and the Irish culture. This made the trip more interesting and fascinating. I only took away one star because of the connecting flight close call. While 45mins may seem enough time, at O'Hare Airport, it takes almost 30mins for the plane to reach its intended gate, giving us only minutes to connect to our next flight. Highly recommend not making the connecting flights so close - at minimum, it should one hour. Overall, a great experience, and would recommend anyone visiting Ireland to use this service.
Visiting all the different cities in Ireland, made the trip wholesome, enjoyable, and educational. Would do this again in a heartbeat!
Monday, October 11, 2021
Response from Grand European Travel:
You can't get much better than that. Thank you for your sharing feedback and lovely photo.
Tuesday, October 12, 2021
Tommy Knowles
Booking our trip was extremely easy and the travel specialist did a great job explaining all of the details and answering our questions.
We enjoyed our trip very much. We met a lot of nice people and saw some beautiful countryside. The leaves were just beginning to turn color which was disappointing, but something that can't be controlled. It would have been nicer if we did not have to start so early each morning. Also, travel logistics were sometimes challenging when we were "on our own for dinner", etc.
Sunday, October 10, 2021
John Morrison
Everything was very well planned. We felt safe the whole trip. The sights, meals, and accommodations were excellent. Our tour guide, driver and well being director were totally dedicated to providing an unforgettable experience.
We were able to see and experience a big slice of Spanish living. From history to art, food and culture, we saw so much more than we could have on our own. Plus, we got to do it in the company of other travelers.
Sunday, October 10, 2021
Response from Grand European Travel:
We love the fact that you everything went smoothly and that you were taken care of by our team and felt safe traveling in Spain. Thank you for your business!
Tuesday, October 12, 2021
Trusted Customer
I will definitely use GET in booking future travel. Every Travel Specialist I dealt with was friendly and courteous and responded to my concerns in a timely fashion.
Overall, the trip was very enjoyable. Fellow travelers were great and the food was fantastic. The hotels were really nice. My favorite was the VonTrapp Family Lodge.The trees, unfortunately, had just started turning so we didn't see much color.
Boston was great!! My favorite! We were taken on a walking tour and learned a lot about its history. But we were also for the most part just dropped off in these quaint little towns and told to browse. I am not a shopper so I didn't much enjoy this. I would rather have had more historica/town history walking tours..
Two main things that bothered me were: 1) Water was not provided on the bus for the travelers and 2) We were told to use the onboard restroom only if it was an emergency.
Another thing I was bothered about was that we weren't given daily itineraries even though the Travel Director said he would get them to us. He made an announcement before we got off the bus each day as to what we were doing the next day. I would have much preferred to have a printed copy.
And then we went on "adventures" twice when the driver made a wrong turn and we spent an hour total driving in the wrong direction and turning back to get on the route we were supposed to be on. That's very tiring when in a bus! Plus it threw the whole day's schedule off.
What impressed me the most was that their COVID protocols were excellent. It was required that travelers be vaccinated and that masks be worn at all times while traveling on the bus.. We had a Wellness Director who advised us what the local protocol was as far a wearing masks, etc., whenever we stopped. We were given a squirt of hand santizer each time we boarded and the bus was wiped down each time we exited.
Thursday, October 7, 2021
Response from Grand European Travel:
Thank you! We look forward to helping you plan that next trip!
Tuesday, October 12, 2021
Kenneth Odom
Very helpful in planning and preparing for our trip to Italy! Always available via phone. Good suggestions on packing and the amount of foreign currency to carry.
Especially enjoyed the lunches and dinners. Memorable and unique locations. Loved excursions to small towns and backroads.
Thursday, October 7, 2021
Caron Klemm
I realize with covid things are a little crazy. Closer to the date we left, we had better communication, but we had to make several calls to get information.
Our travel director, Lisa was great! She had obstacles with covid, but she was on it and making phone calls so our vacation was pretty smooth for us. It was obvious Lisa was there for us and did a wonderful job! Our driver, Antonio was so friendly and had a great attitude. Don't know how he got us around some of those super small country town roads!
Wednesday, October 6, 2021
Response from Grand European Travel:
We are so glad you enjoyed your trip. Things were changing so often and right up to the day of your departure, but we do apologize for any gaps in communication.
Wednesday, October 6, 2021
Chuck Smith
arranged a great trip
we had a great tour director
Wednesday, October 6, 2021
