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Unedited Guest Reviews

Unedited Guest Reviews

Our reviews are 100% genuine - unedited, un-curated, and independently managed by Feefo, a global ratings and reviews provider. Feefo Award's are decided based on the ratings they receive from their customers.

Winners of the Platinum Service Award have received a Gold Badge for three years running (our Team has won a Platinum Service Award for 6 years in a row!)

In 2024, we were the first ever winners of the Trusted Service Award, 10 Years of Excellence. This exclusive award recognizes our consistent service performance, customer interaction and engagement for an entire decade

Costa Rica Eco Adventure end Liberia
Janis Keating
Review date: Tuesday, December 2, 2025
Service
The service group, driver and guide was excellent and they were a good portion of why this trip was so successful. I've never experienced such excellent driving skills especially with such a large travel bus. Thank you Juan Carlos! and a big thank you to Jorge who was the most informative guide I have ever experienced. His knowledge is unparalleled and he is so creative in the way he managed the entire tour. Very grateful for his expertise. I loved Costa Rica and can't wait to return someday! Great trip!!!
Vacation
This I loved the was excellent and kept my attention the entire time. I loved the time we spent with folks who live and work in the country, the types of crops they are farming, how they take that food and turn it into a restaurant with the quality food was amazing, and the taste was terrific... hearts of palm. The jungle boat rides were a great way to see that part of the world. I loved it all!
Great Italian Cities
Trusted Customer
Review date: Sunday, November 30, 2025
Service
Vacation
Was excellent overall. There are two issues that should be addressed. We did many of the optional activities and most were very good. Exception was the gondola ride. Four of us were put on a gondola meant for two. The gondolier was rude making this quite far from romantic. If your guide suggests 4 per boat I would NOT recommend. The tour guide for the streets of Venice had a thick accent making her difficult to understand.
Best of Britain
S. Greig
Review date: Wednesday, November 26, 2025
Service
I was very uncomfortable dealing with her from the start, as she had a odd condescending attitude which is strange since we were spending a lot of money with GET. I was going to ask for a different agent, but decided it wasn't worth the hassle.
Response from Grand European Travel:
Thank you for sharing your feedback. We’re very sorry to hear that both the planning experience and the tour itself fell short of your expectations. This is certainly not the experience we want for our guests. Please know your comments will be passed along to our leadership and operations teams so we can review what happened and identify where improvements are needed. We’re glad you were still able to enjoy the beauty and history of the UK, and we appreciate you taking the time to let us know what happened.
Tuesday, December 2, 2025
Vacation
It was the most expensive vacation we have ever taken and the very worst! The hotels were awful, the food even worse except for the fish and chips. The airline was booked with British Airlines, however we got code shared out to American Airlines which has tired old planes, bad food, even worse service with old worn out union flight attendants. We were jammed into a tour bus with 50 other incredibly boring sheeples, almost all were from Canada (how did that happen?), a few from Australia/New Zealand, and only a few (5-6) from the USA. The very first night at dinner we sat across from a Canadian couple, and it turns out the woman was very sick, so two days later so was I (really what dumb luck), and later 80% of everyone on the bus was sick too.. The only saving grace was the beautiful UK countryside, the Scottish Highlands, and some interesting historical towns with Roman and British ruins. We wanted to see the UK and we saw it, and we try to remember the positive experiences. But wow, what an very uncomfortable trip.
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Wonders of Italy
Trusted Customer
Review date: Wednesday, November 26, 2025
Service
Rebecca was very good and helpful, especially after date changed
Response from Grand European Travel:
Thank you for your kind words about Rebecca which we will be sure to share with her and the rest of the GET team. We appreciate you bringing your concerns about the itinerary to our attention. If you have any further comments about your trip, we would love to hear them!
Tuesday, December 2, 2025
Vacation
Had the date changed with 4 weeks notice. All worked out. Tomasso was a fabulous tour guide. However, we all agreed that the last 2 days seemed like filler just to get us back to Rome to end the trip. NOT leaving at 8 those mornings, for an extra 2 hours of relaxation would have changed everything. All guided tours were fine, except for the Villa on the last day - guide was horrible, condescending, impatient, and exploration should have been on our own. Also, rotating bus seats is great, but not when sitting in between same people for 12 days. All other trips have provided variety of seat mates to expand social opportunity
Amazing Spain and Portugal
Patricia Magee
Review date: Wednesday, November 26, 2025
Service
Great
Response from Grand European Travel:
We pride ourselves on paying attention to the little details that matter most when creating unforgettable moments for our guests. We are glad your Travel Director was knowledgeable and enhanced your experience.
Tuesday, December 2, 2025
Vacation
Wonderful !!!!!Dom was excellent he had lots of energy was very well versed just amazing.I highly recommend him as a tour guide he did not disappoint. Thank again for the great experience I had
Best of Hawaii Premium
Mike K.
Review date: Sunday, November 23, 2025
Service
Booking with Grand European Travel was easy and effortless. They are a great team.
Response from Grand European Travel:
Thank you for sharing such a wonderful review! We’re thrilled to hear your Hawaii vacation was everything you hoped for and that planning with our team felt easy from start to finish. Thank you for choosing Grand European Travel and for letting us be part of such special memories. We hope to help you plan another amazing getaway soon!
Tuesday, December 2, 2025
Vacation
We had such a wonderful Hawaii vacation, and Grand European Travel made it all so easy. Each stop had its own charm - Twin Fin in Waikiki gave us that lively beach vibe, and everything was within walking distance, Outrigger Kona Resort felt peaceful and relaxing (we had a wonderful time snorkeling with the Manta Rays), and the Hyatt Regency in Maui was perfect and comfortable (we free snorkeled and saw sea turtles and tropical fish). The hotels were well chosen, and everything from transfers to excursions ran smoothly. A special shout-out to out travel director (Harry), who kept everything organized and really made the trip feel effortless. There was a lot of great places we visited, The Hawaii Volcanoes National Park, Oahu’s North Shore, and Pearl Harbor were a few of my favorites (too many to list). The overall cost of this vacation was what one would expect for a Premium Hawaiian vacation. Thanks for helping us create such great memories!
Great Italian Cities
Trusted Customer
Review date: Sunday, November 23, 2025
Service
Very rersponsive, informed and prompt to pick up the phone when called.
Response from Grand European Travel:
Thank you for your kind review! We’re glad your planning experience was smooth and that our team was responsive throughout. It’s wonderful to hear that your Travel Director helped make the tour enjoyable, even in challenging moments. We appreciate you choosing to travel with us again and we hope you'll join us again soon.
Tuesday, December 2, 2025
Vacation
It was simply amazing. Our Tour Director, Gordon Spicer was responsive, responsible and took care of even some challenging situations. He was humorous and helped connect our group. As far as GET is concerned, everything was done well and we are as satisfied with this tour as we were with out first one a few months ago. As far as Trafalgar is concerned, I personally would rate it lower than Insight. The hotels selected left much to be desired. The Crowne Plaza in Rome was good. The FH55 in Florence was small but clean, but the breakfast was an "economy" breakfast specially customized for Trafalgar. The hotel in Venice was the last straw on the camel's back. There were steps up and down and the room was small and stuffy, since the air conditioner was already switched off for the season. We tried to open the window and it opened out to the service area with wanter and drain pipes. It was definitely very disappointing, to say the least. The best part was that our flight back home was cancelled and we were rebooked for the next day, by United and given a hotel for a night. That hotel was the best of all the hotels. I am sorry, I don't mean to complain, but expressing my feedback. Compared to our previous tour with Insight, the group size was almost 50% larger. All in all, Insight seems a better choice. Neither Trafalgar nor Insight is bad, Insight is what we liked better.
Autumn Colors
Cathy Ann Romero
Review date: Tuesday, November 18, 2025
Service
Vacation
Great experience - educational and community focused. Travel staff excellent and very caring. Well coordinated.
Response from Grand European Travel:
Thank you for your 5 Star review. If you have any further comments about your trip, we would love to hear them!
Tuesday, November 18, 2025
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