Our reviews are 100% genuine - unedited, un-curated, and independently managed by Feefo, a global ratings and reviews provider. Feefo Award's are decided based on the ratings they receive from their customers.
Winners of the Platinum Service Award have received a Gold Badge for three years running (our Team has won a Platinum Service Award for 6 years in a row!)
In 2024, we were the first ever winners of the Trusted Service Award, 10 Years of Excellence. This exclusive award recognizes our consistent service performance, customer interaction and engagement for an entire decade
Merry Kennedy
Easy and loved his recommendations!
My only disappointment was the location of some of our hotels from town. We were told that they would be in town and easily walkable but they were not. Some days were very long and you didn’t have time to freshen up before dinner.. it was an extremely hot summer and I sweated a lot! I would have felt better knowing I could have changed clothes!!
Review date:
Wednesday, August 27, 2025
Trusted Customer
Booking was easy. Our questions were answered.
Wish the stay was longer. So much to see and do. Last trip to Ireland we had Insight Vacations. This time we had Trafalgar. We much preferred Insight Vacations. Trafalgar ran late most days. Twice we had to go straight to dinner, unable to freshen up first. Some of the optional choices were not available. Some stops only allowed getting off the bus to take a quick picture, then back on the bus. We spent a lot of time on the bus and it affected the driver's allowable driving time. We had 3 drivers. We prepaid the tips and hope they reached the deserving drivers.
Review date:
Wednesday, August 27, 2025
Response from Grand European Travel:
Thank you for your feedback. We appreciate you bringing these issues to our attention. We want to assure you that our Operations Department will investigate what occurred to ensure a better future experience for all our guests.
Wednesday, August 27, 2025
Trusted Customer
No issues or hiccups whatsoever with anyone in the team. The trip was planned and organized well. Everything felt seamless.
I enjoyed my time in Switzerland. Zermatt and the Matterhorn were beautiful. I also loved the horse carridge ride that took us to a serene river and glacier. I met lots of cool people too. The communication from the tour leader could have been better; she sent information late in the day, especially towards the end of the trip. But overall, this was a fantastic trip.
Review date:
Tuesday, August 26, 2025
Response from Grand European Travel:
It sounds like a fabulous time was had. We appreciate you taking the time to share your feedback and memories.
Wednesday, August 27, 2025
Trusted Customer
Extremely helpful, knowledgeable and patient. We appreciated the services provided when we book this tour.
We greatly enjoyed the river cruise. The selection of tours included were excellent and were very informative. The service on the ship was excellent. The food was great and the service for our room was excellent. Although I didn't need a cane or walking sticks, this provision to those who needed this assistance was a great service to your customers.
Review date:
Monday, August 25, 2025
Response from Grand European Travel:
It sounds like a fabulous time was had. We appreciate you taking the time to share your feedback and memories.
Wednesday, August 27, 2025
Kay Kellen
Specialist were helpful and offered good information. I needed to have a rollator walker and they helped arrange
Frequent emails with travel information was helping such as packing tips.
It was excellent. Everything went well and was well organized. Sometimes I would have liked a little more free time. Our tour director, Helen was knowledgeable and Jason our bus driver was an excellent driver and was helpful and kind getting my walker for me. I have recommended Grand European to several friends who are interested in travel
Review date:
Monday, August 25, 2025
Trusted Customer
Excellent as well.
Our guide, David, was great, very knowledgeable. And our driver, Tomek, was excellent as well, especially in navigating the hairpin turns in Norway.
Review date:
Monday, August 25, 2025
Lynda Norman
As I said, everything was top notch from my first phone call asking for a quote until my last flight back to the USA.
I am 100% satisfied with every aspect of my trip. Right from my first contact and straight through to boarding the plane to return home, everyone I came in contact with was professional and attentive. I cannot say enough for our Tour Director, Deanne Monaghan and both coach drivers, Gary and Keith. Deanne was fun and knowledgeable about Irish/Scottish history. I was a solo traveler and met some wonderful people in our group. This trip was a lifetime experience for me, and it did not disappoint.
Review date:
Monday, August 25, 2025
Response from Grand European Travel:
We pride ourselves on paying attention to the little details that matter most when creating unforgettable moments for our guests. We are glad your Travel Director was knowledgeable and enhanced your experience.
Wednesday, August 27, 2025
Charlotte Ingram
I have nothing but great things to say about GET. The website is user friendly. Being first time travelers they have of all the information we needed. They were always available to answers questions.
It was easy to make payments for our trip.
They handled everything & they planned excursions we would have never thought about.
My husband and me came on this trip to celebrate my 60th birthday. We had the time of our lives. I cannot say enough good things about Helen our guide & Jason our driver. They were helpful, thoughtful & professionals.
We never could have seen so much in just 10days had we not used their services. The hotels were nice but we were surprised in Scotland & Ireland not to have air conditioning. (We did understand it was unusually hot this summer). At night it did get cool with the windows cracked. Only one of the hotels in Glasgow had us facing the main street which caused a lot of light & noise to filter into our room. The breakfasts selections were great in all the hotels.
All the excursions were fun & informative.
We cannot wait to return to do & see more of the UK.
The only suggestion is lanyards with first names or first & last names for those that feel comfortable. It’s difficult to remember 40+ persons names.
I would recommend this agency to everyone traveling. It was a trip of a lifetime.
Review date:
Sunday, August 24, 2025
Response from Grand European Travel:
It sounds like a fabulous time was had. We appreciate you taking the time to share your feedback and memories. Thank you for allowing us to be a part of your 60th birthday celebration and we hope to be able tohelp you plan another trip in the near future.
Wednesday, August 27, 2025
Prakash Patel
It was excellent trip,
The tour director was awesome and driver was very good. The trip moved kind of very fast but it was expected that way, I would have prefer if they can accommodate one additional day in Switzerland.
Review date:
Sunday, August 24, 2025
James Ingram (Dave)
Great company to work with. GET was very helpful in getting us started with all of the details needed for a great vacation experience.
We had a fantastic time on our UK and Ireland highlights tour. The TD (Helen) and driver (Jason) made sure that everyone had a great and memorable experience. I couldn’t recommend this tour enough.
Review date:
Sunday, August 24, 2025
Response from Grand European Travel:
Thank you for your review of the Britain and Ireland Highlights tour. We're glad to hear you enjoyed your
trip and that our Travel Director provided a positive experience. We appreciate your
Feedback and hope to see you again soon.
Wednesday, August 27, 2025
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