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Trusted, Transparent Guest Reviews

Feefo awards are based purely on real customer feedback. Excellence in customer service is not just a goal at GET, it is our daily commitment. These awards represent the ultimate vote of confidence from our guests, and we are incredibly grateful for their trust and feedback.

The GET Team has earned the Feefo Gold Trusted Service Award for ten consecutive years, reflecting consistently high guest ratings of 4.5 or above.

The GET Team has earned the Feefo Gold Trusted Service Award for ten consecutive years, reflecting consistently high guest ratings of 4.5 or above.

Your GET Team of Travel Specialists has earned the Feefo Platinum Trusted Service Award for the past six years, a prestigious recognition given to businesses that consistently maintain Gold-level service ratings year after year.

Your GET Team of Travel Specialists has earned the Feefo Platinum Trusted Service Award for the past six years, a prestigious recognition given to businesses that consistently maintain Gold-level service ratings year after year.

In 2024, the GET Team was proud to be among Feefo’s inaugural recipients of the 10 Years of Excellence Award, recognizing a full decade of consistent service performance and exceptional guest experiences.

In 2024, the GET Team was proud to be among Feefo’s inaugural recipients of the 10 Years of Excellence Award, recognizing a full decade of consistent service performance and exceptional guest experiences.

Great Italian Cities
Sylvia Ruthven
Review date: Sunday, September 6, 2026
Service
a friend handled all booking and said she was pleased
Vacation
fantastic… guides, etc. wonderful hotel stays while some were smaller than expected were top snd clean and kept clean
Response from Grand European Travel:
Thank you for sharing your feedback. It is great to read that your friend was pleased with the arrangements and that the guides contributed positively to the experience. We are also pleased to read that you enjoyed the hotel stays. While some rooms may have been smaller than expected, it is reassuring to know that the accommodation was clean and well maintained throughout your stay. Thank you for taking the time to share your experience and for recognising the efforts of our team. We hope to welcome you on another journey in the future.
Monday, September 7, 2026
Amazing Ireland
Trusted Customer
Review date: Saturday, September 5, 2026
Service
I rarely spoke with the same person twice, but my phone calls were answered promptly! Each person was professional, spoke clearly, and was helpful and efficient. On that basis, I would use GET again and would recommend them.
Vacation
My Aer Lingus, business class (what I call sleeping pod) was a good way to start even though the first day in Dublin was a blur of resetting my bio clock. Anyway, the Trafalgar tour provided an excellent guide (Caroline Nolan) and wonderfully interesting things to do. I was a bit surprised that all the "optional" activities came to about another $800, but I took them all with no regrets. The hotels were nice and the food was good. Indeed it was a Grand European Travel vacation.
Response from Grand European Travel:
Thank you for sharing such detailed feedback. It is great to read that your interactions with the GET team were consistently professional, clear, prompt and helpful, even when you spoke with different team members. Your confidence in using GET again and recommending their services is greatly appreciated. We are also pleased to read that your Trafalgar journey got off to a comfortable start with your Business Class flight and that you enjoyed the interesting experiences included in the itinerary. It is particularly encouraging to read your positive comments about the guide, hotels and food. We appreciate your comments regarding the cost of the Optional Experiences. While these experiences are entirely voluntary, we understand that choosing several can add significantly to the overall cost of a holiday. We are pleased that, having chosen to participate, you felt they were worthwhile and had no regrets. Thank you for choosing Grand European Travel and Trafalgar, and for taking the time to share your experience.
Monday, September 7, 2026
Best of Poland End Krakow
Joanne Randall
Review date: Saturday, September 5, 2026
Service
My original booking experience was very good. There were some details that I wasn't happy with, but I was able to obtain assistance with a phone call.
Vacation
This tour was my dream trip for many years. I am 100% Polish decent and I always wanted to see where my family came from and to witness the beauty of this country. Our days were long, but that was because I chose to take in every excursion put before us, because I may never return to this country again. The churches, castles, historic squares, the food, and the customs did not disappoint! I felt at home in this country and may so very glad that I made the decision to travel the distance to enjoy my heritage.
Response from Grand European Travel:
Thank you for sharing such a personal and meaningful account of your journey. It is great to read that your original booking experience was positive and that our team was able to assist when you needed additional support. We can appreciate how significant this trip was for you, having dreamed for many years of visiting the country connected to your Polish heritage. It is particularly touching to read that the churches, castles, historic squares, food and customs allowed you to feel a sense of connection and belonging. Choosing to embrace every excursion helped you make the most of this special opportunity, and we hope the memories created will remain with you for many years to come. Thank you for choosing to travel with us and for taking the time to share such a heartfelt reflection on your experience. We are grateful to have played a part in helping you discover and connect with your family heritage.
Monday, September 7, 2026
Sicily in Depth
Zal Tepper
Review date: Saturday, September 5, 2026
Service
easy and quick booking
Vacation
Trip was everything I had hoped to experience. Highlight was visiting Mt Etna, but traveling thru all the major cities of the Island made the trip the success it was. Our guide did a great job explaining all we saw and visited
Response from Grand European Travel:
Thank you for sharing your feedback. It is great to read that you found the booking process easy and efficient, and that the trip lived up to your expectations. We are particularly pleased to read that visiting Mount Etna was a highlight and that travelling through the island’s major cities contributed to making the journey so memorable. It is also encouraging to read that the guide did such a great job of sharing their knowledge and providing insight into the places you visited. Thank you for choosing to travel with us and for taking the time to share your experience. We hope to welcome you on another journey in the future.
Monday, September 7, 2026
Irish Experience
Diana Smith
Review date: Saturday, September 5, 2026
Service
It was easy to book. Michael was very helpful. He explained details about the various trips to Ireland so that I could choose the one that most interested me.
Vacation
I really enjoyed this tour. The most interesting part was Northern Ireland, where we had walking tours with guides who told us about the Troubles, showed us landmarks where some of the fighting took place, & the murals on the wall depicting civil unrests in other countries as well as in Ireland. In visiting various sites throughout Ireland, we learned about the famine, about immigration, about the bogs & peat, as well as about various geographical sites, the Giants' Causeway, the Cliffs of Moher, the Bogs. The scenery was stunning, so green, with the hedgerows separating the fields & lots of sheep & cows. The trip was well organized, our tour guide, Shane, & our bus driver, Aiden, were terrific. We had a nice, clean coach, good hotels, & great food. There were two musical evenings in pubs with traditional music, which were very enjoyable. And the visit to the farm was a special addition. The group of other travelers was made up of mostly senior citizens, but some middle-aged people from America, Canada, Australia, & New Zealand, a nice mix of people who were fun companions. My only suggestions for next time are: (1) could we have a consistent start time in the mornings? It was a bit confusing when each day we needed to get up for breakfast & to be on the coach at a different time, (2) a traditional afternoon tea would be a welcome add-on.
Response from Grand European Travel:
Thank you for sharing such detailed feedback about your journey through Ireland. It is great to read that you found the booking process easy and that our team was able to provide helpful information to assist you in choosing the itinerary that best suited your interests. We are pleased to read that you enjoyed exploring Ireland and particularly valued the experiences in Northern Ireland. The walking tours and insights into the Troubles, as well as the opportunity to learn about Ireland’s history, culture and landscapes, clearly added depth to your journey. From the Giant’s Causeway and Cliffs of Moher to the traditional music evenings and farm visit, it sounds as though the itinerary offered a varied and engaging experience. It is also encouraging to read your positive comments about the Travel Director and Coach Driver, as well as the clean coach, comfortable hotels and enjoyable food. The opportunity to share the journey with fellow travellers from different countries and backgrounds sounds like it added another special dimension to your experience. We also appreciate your constructive suggestions regarding the varying morning departure times. We understand that having a more consistent routine can make each day easier to plan and enjoy. Your suggestion of incorporating a traditional afternoon tea is also appreciated, and we will ensure your feedback is shared with the relevant teams for consideration. Thank you for choosing to travel with us and for taking the time to provide such thoughtful feedback. We hope to welcome you on another journey in the future.
Monday, September 7, 2026
Best of Italy
Laura Flores
Review date: Thursday, September 3, 2026
Service
Rebecca was GREAT! So helpful, courteous, professional and very patient with all of the questions we had.
Vacation
Overall the tour was okay. The hotels were subpar. The tour guide was good and our driver was excellent. We did not receive detailed itineraries until the day before each days activities which was extremely disappointing. We did not have much personal time to engage in our own personal excursions.
Response from Grand European Travel:
Thank you for sharing your feedback. It is great to read that you found the booking support helpful and that the team member assisting you was courteous, professional and patient when answering your questions. We are sorry to read that some aspects of the tour did not meet your expectations, particularly regarding the standard of the hotels and the limited personal time available. We understand how important it is for guests to feel they have enough time to explore independently and make the most of each destination. We are also sorry to read about the short notice with which the detailed daily itineraries were provided. Having this information only the day before can make it difficult to plan ahead, and we appreciate how disappointing this must have been. Your feedback is valuable and will be shared with the relevant teams for consideration. It is encouraging to read your positive comments about the Travel Director and Coach Driver, and we appreciate you recognising their professionalism and contribution to the journey. Thank you for taking the time to share your experience. Your feedback helps us identify areas where we can continue to improve the guest experience.
Monday, September 7, 2026
Trusted Customer
Review date: Thursday, September 3, 2026
Service
My agent was extremely helpful, professional and knowledgeable. She answered all my questions and offered loads of information.
Vacation
All ten days were fabulous! Our tour director Jordie and our bus driver Kevin were amazing - top of the line professionals every day! The itinerary was great with the included stops and the extra offerings were fun too - especially the pub visit with the Guinness pouring contest and the castle dinner. Every bit of food I tasted was delicious and the portions were more than generous. Our tour group got along wonderfully.
Response from Grand European Travel:
Thank you for sharing such detailed and positive feedback. It is great to read that your booking experience was so positive and that your agent was helpful, professional and knowledgeable, taking the time to answer your questions and provide plenty of information. We are particularly pleased to read that all ten days of your journey lived up to your expectations. Your kind comments about the Travel Director and Coach Driver are greatly appreciated, and it is clear that their professionalism and dedication contributed significantly to your experience. It is also encouraging to read that you enjoyed the itinerary, from the included sightseeing to the additional experiences, particularly the pub visit and castle dinner. The positive comments about the food and generous portions are also appreciated, as is knowing that your group formed such a strong connection throughout the journey. Thank you for choosing to travel with us and for taking the time to share your experience. We hope to welcome you on another memorable journey in the future.
Monday, September 7, 2026
Best of Scotland
Trusted Customer
Review date: Wednesday, September 2, 2026
Service
Professional. Always available. Took the time to explain all aspects of the upcoming tour. Provided details on Visas & all required documentation needed.
Vacation
The tour Director, Ian, and bus driver, John, were excellent, informative and fun. Only down side was the amount of time on the bus while visiting the Highlands. If one night could have been spent at the 1st location and one night in Sky, it would have offered more time to explore this area & meet locals.
Response from Grand European Travel:
Thank you for sharing your feedback. It is great to read that you found the pre trip support professional and informative, with all your questions answered and clear guidance provided regarding visas and the required documentation. We are also pleased to read your positive comments about the Travel Director and Coach Driver. Their knowledge, professionalism and friendly approach clearly contributed to making your journey enjoyable. We appreciate your constructive feedback regarding the amount of time spent travelling through the Highlands. We understand that having more time in each location can provide greater opportunities to explore independently and experience the local communities. Your suggestion of including overnight stays in the first location and on Skye is valuable, and we will ensure your comments are shared with the relevant teams for consideration. Thank you for choosing to travel with us and for taking the time to share your experience. We hope to welcome you on another journey in the future.
Monday, September 7, 2026
Northern California with Yosemite National Park
Trusted Customer
Review date: Wednesday, September 2, 2026
Service
Very satisfactory. We called to book the trip and had several questions, which were answered with accuracy.
Vacation
Overall it was an excellent experience. Our tour guide, Dave, was very knowledgeable, organized, experienced and friendly. He shared several unexpected "treats" with our group. He also shared music, movie clips and maps during our driving times. Speaking of driving, our bus driver John, was excellent. My wife sometimes gets motion sickness, but was able to sit at the back of the bus without a problem - even on the winding roads at Lake Tahoe or Yosemite. The bus seats were comfortable with good back support and the bus was top notch.
Response from Grand European Travel:
Thank you for sharing your detailed feedback. It is great to read that you found the booking process straightforward and that your questions were answered accurately, helping you feel confident about your arrangements. We are particularly pleased to read your positive comments about the Travel Director and Coach Driver. Their knowledge, organisation and friendly approach clearly added to your experience, while the additional touches, including music, film clips, maps and unexpected treats, helped make the journey even more engaging. It is also encouraging to read that the Coach Driver’s smooth and professional driving allowed your wife to travel comfortably, even along the winding roads of Lake Tahoe and Yosemite. Your comments about the comfortable, supportive seating and quality of the coach are greatly appreciated. Thank you for choosing to travel with us and for taking the time to share your experience. We hope to welcome you on another journey in the future.
Monday, September 7, 2026
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