Unedited Guest Reviews
As you plan your vacation, we invite you to read our guest reviews here.
Our reviews are 100% genuine - unedited, un-curated, and independently managed by Feefo, a global ratings and reviews provider. You'll see how we just earned Feefo's prestigious Platinum Trusted Service Award for the 4th time!
Gail Wekenmann
Had multiple issue getting call backs or follow ups this time. Also overcharged and had to call back twice to get it fixed.
German was the most fantastic tour guide. He loves his job and country.
Monday, March 9, 2020
Trusted Customer
yes.but we had trouble at 2 airports,couldn't find our plane reservation,after problem was fixed after 45 mins,they should have checked further to see if there were more problems with next airport. our tour guide was wonderful,kind and helpful. we loved yash !
tour guide,yash, was wonderful ! he was very knowledgeable,but most of all, he was kind,helpful and a gentleman. loved him.
Wednesday, March 4, 2020
Response from Grand European Travel:
We are sorry about the mix up with your inter city flights while on your trip. We have reported the issue to our team in India and they have already begun working on a better process for handling those flights. We're so glad that the small delay did not affect your enjoyment of the trip.
Saturday, March 7, 2020
Trusted Customer
The people that I talked to were always pleasant and helpful!
The trip was very interesting.
Saturday, February 29, 2020
Wendy Pobirk
I worked with Kaitlin Fitzpatrick who was terrific. She was extremely responsive with regards to questions or issues (both phone and email).
I had several personal reservations about a trip with 40ppl, traveling by bus, and an itinerary. Those reservations we gone after the first day. Our guide, Pino, was outstanding and the trip was the same.
Wednesday, February 26, 2020
Response from Grand European Travel:
Thank you for taking the time to share your feedback about Kaitlin and your experience on your first guided vacation. We couldn't be happier to see how much you enjoyed the trip and we hope you'll be back for another very soon!
Thursday, February 27, 2020
Trusted Customer
The tour was well-planned, accommodations were very nice, and the tour guide was fantastic.
The trip was very nice, and when the Edinburgh Castle was closed, the tour guide found suitable alternatives. Some of the stops seemed a little rushed, but other than that everything went very well. Kate Allen was an excellent guide.
Saturday, February 22, 2020
Carolyn Abbott
Great.....This trip was with 20 people and details already set up. We just joined in.
Our guide had a little bit of an ego problem. When she told the person that got our trip together that "I'm in charge now" I knew not to buck her. Our leader is very meek and soft spoken and would have never bothered her authority.
Saturday, February 22, 2020
Trusted Customer
Good info. Great helpwith booking.
Great vacation. Will book again!!!!!
Friday, February 21, 2020
Response from Grand European Travel:
We're so glad to hear that and look forward to helping you plan that next trip. Thank you!
Monday, February 24, 2020
Mohan Singh
Everything was done smoothly without any issue. Staff was courteous and knowledgeable. Hotels were clean and comfortable, food was delicious.
All the places we visited were fantastic. Tour guide is knowledgeable and friendly. He made sure to provide us with the history of the places we visited.
Tuesday, February 18, 2020
Response from Grand European Travel:
We are so pleased to see how much you enjoyed India and the expertise of our wonderful staff. Thank you for your business and we hope to be able to help you plan another trip very soon.
Wednesday, February 19, 2020
Benjamin Schmid
This South American Adventure, run by Trafalgar, was excellent. The scenery was breathtaking, especially the crossing of the Andes Mountains by bus and boat. Bariloche was a very scenic city, and the views were spectacular. The tour director, Rodrigo Winterstein, took extra care to make sure that everyone was having the best vacation. The scheduling to get thru the airports was also handled very well, with boarding passes easily obtained.
Excellent scenery and guidance by tour director, Rodrigo Winterstein
Friday, February 14, 2020
Response from Grand European Travel:
It sounds as if everything went seamlessly. We are so happy that you enjoyed all aspects of the trip. Thank you for taking the time to share your experience.
Wednesday, February 19, 2020
Carolyn Dimig
Rob Rainwater did his usual excellent job of planning our trip for us.
Unfortunately I became sick and missed the Arizona Memorial and my husband had to be transported by ambulance for a choking and breathing problem.
Tuesday, February 11, 2020
Albert Barabe
Very helpful staff
More awesome than I expected
Saturday, February 8, 2020
Carolyn Walther
I've been working with Dave for years. All is well. There is not such thing as perfect. Every aspect of travel must be experienced to be able to measure Perfect.
Push Yucatan. It's not on the top of the go to travel list. However, more than worth the visit, It is an extremely interesting tour of the Maya and their structures. Similar but different to Egypt pyramids.
Wednesday, February 5, 2020
Response from Grand European Travel:
Thank you for your review and your repeat business. We appreciate it so very much and are so pleased to see how much you enjoyed the Yucatan.
Tuesday, February 11, 2020
Veronica Whitelaw
The process was very easy. Alyssa was a great help recommending air options. Having the whole trip booked with one phone call is a great convenience.
Imperial Rajasthan is an educating, enjoyable tour. The hotels were excellent. Our travel concierge, Devender, was a true pro: attentive, customer focused and fun to be with. Small group travel is the only way to go! The trip exceeded our expectations.
Saturday, February 1, 2020
Response from Grand European Travel:
We are so happy to see that this trip exceeded your expectations! We will be sure to share your comments with Alyssa and Devender. We appreciate you taking the time to leave your feedback.
Tuesday, February 4, 2020
Trusted Customer
They walked me through the process and explained every thing very well.
The things we saw and experienced were wonderful. Victorio, our travel director was great and worked hard to make sure we had a good time. It was just too much time spent on the bus and packing and unpacking.
Thursday, January 30, 2020
Response from Grand European Travel:
Thank you for your honest reply. This trip certainly does cover quite a bit of Europe. We are glad that you enjoyed it overall.
Tuesday, February 4, 2020
Trusted Customer
Our guide was excellent!
Beautiful country.
Tuesday, January 28, 2020
Pamela Montgomery
Very helpful with additional airline information and booking. Also had reasonable insurance coverage
Such an interesting culture. The tour guide seemed very forthcoming about his country, it's challenges, it's strengths, it's beauty.
Monday, January 27, 2020
Robert Anderson
Missed my transfer from Cairo airport to hotel. No one there though I advised GET of the flight arriving 40 minutes earlier. 'He says,she says' from the Trafalgar rep. No reimbursment for a 35 dollar taxi. I only found out it was Trafalgar after the purchase for which I wasted money as I am a repeat customer of theirs and booking through I you lost that credit. GET failed to take any action or ownership of the problem, from what i can tell.
Nothing additional to say.
Saturday, January 25, 2020
Response from Grand European Travel:
We are sorry to hear about the rocky start to your trip. Our records show that we did advise the ground team of your early arrival. Please accept our apologies for the driver not being able to arrive at the airport on time. We have processed a refund for your taxi. All of the trips on our website, brochure and invoices indicate who the operating company is. We are sorry if this was not made clear to you when you booked your trip.
Monday, January 27, 2020
Maureen Armstrong
Great Travel Specialist!
Everything went well & trip was very well planned.
Thursday, January 23, 2020
Response from Grand European Travel:
We appreciate your comments about the fine job Kaitlin did arranging your trip and how much you enjoyed Egypt. Thank you!
Tuesday, February 4, 2020
Nancy Platt
I chose this particular tour because it was advertised as a “solo” tour which allowed for the traveler to have single accommodation without the extra charge. I was told that all those slots were taken and I needed to be open to a roommate to avoid the single traveler charge. There were only eleven of us on this tour so the allotment of these solo slots must have been very small. As it turned out I had a wonderful roommate which made the trip even more enjoyable.
This tour packed so many amazing sites into a short time. The accommodations, transport, food, schedule, and leadership were exceptional. Our Egyptologist, M. Sabaa, educated, organized, and entertained our small group with expertise.
Wednesday, January 22, 2020
Response from Grand European Travel:
You are correct that there are only a small number of single rooms allocated for each trip. We couldn't be more pleased to see how it worked out for you with your room share and how much you enjoyed the Wonders of Egypt. Thank you for your business.
Wednesday, January 22, 2020
Trusted Customer
I would definitely travel with Insight Vacations again. Well organized tour with a great guide and excellent droiver.
Outstanding new motor coach with wifi and usb outlets. Nice group of 32 travelers.
Monday, January 20, 2020
Response from Grand European Travel:
Thank you for taking the time to share you review. We appreciate your comments and your business!
Wednesday, January 22, 2020
Trusted Customer
Dave Fontella was really easy to work with. He took the time to find the best flight option for us and the most convenient to our home. He also followed up and let us know the things we would need to prepare for our trip. It was really helpful to know. Looking forward to booking another trip for sometime in the future! This was my first trip to Europe and my dream trip to Spain. Really happy with this experience!
This trip was my first trip to Europe and Spain has been a dream of mine to visit. This was also the first time I took an organized tour. I think this trip was the right length for me as I haven't had a bus experience like this before. Our Travel Director, Atakan Acar, was really a great man. He really has a passion for what he does and took personal interest in all of the guests. I really want to take another tour with him. I was so amazed by all the intricate details in the architecture in Spain and the local specialists provided great insights into each of the cities we visited. Really glad I had my first experience in Spain like this.
Sunday, January 19, 2020
Response from Grand European Travel:
It's wonderful to see how much you enjoyed your first trip to Europe and we thank you for trusting us to help plan it for you. We hope to help you again in the near future.
Wednesday, January 22, 2020
Victor Yatco
Personalization
Love the whole trip. Perfect weather and best group.
Sunday, January 19, 2020
Trusted Customer
Easy, associates were informative n patient answered my endless questions. The travel director kept us moving along and provided us with imperative details because of that I was about to talk to friends at great detail about the sites.
We had an excellent group of ppl the bus rides were always up bit n travel director would drop details along the way to our next adventure. He was very hospitable Informative n funny. He kept us all upbeat.
Sunday, January 19, 2020
Lindsey Draper
it was fine mother made all the reservations and from what i know it was very well
the the travel coordinator in London was great as was the local guides/
Saturday, January 18, 2020
Glenn Zausmer
Effortless and very accommodating
Excellent tour guides and tour coordinator.
Friday, January 17, 2020
Paula Jones
Very professional. Answered all my questions
Great tour guides. Interesting places to go. Lots of options.
Wednesday, January 15, 2020
Response from Grand European Travel:
We so pleased to hear that you enjoyed Australia and New Zealand. Thank you for taking the time to share your comments.
Thursday, January 16, 2020
Tonda Lamb
Barb was always available to answer my questions.
We had the best tour guide we have ever had. Barcin Taran.
Wednesday, January 15, 2020
Giovanni Valdivia
It was great!! My agent always responded to my emails and questions. They were able to set everything up and leave me with no stress.
The trip was once in a lifetime and you get to see huge attractions that make up Europe. When it says active be ready to take over 12,000 steps a day. You will be tired but you will never forget the experience.
Wednesday, January 15, 2020
Christine Labrash
Everything went like clockwork. All agents performed with great professionalism.
The first visit to Ireland was much more than I expected. Our guide Liam Hogan was brilliant with his knowledge of Irish culture and history. He also told us a lot about Celtic spirituality, and his charming personality really made each of us feel very welcome. He treated our group as if it were the only group he ever toured with. Our driver John was just as wonderful!
Wednesday, January 15, 2020
Trusted Customer
They explain every small detail and allowed us to ask as many questions as we needed until we had a complete understanding of our situation. Also, booking out next trip to Spain/Portugal 2020 was even better and easier to book because we caught the special of only paying $99 deposit and then making our payments. PERHAPS THE COMPANY SHOULD ADOPT THAT SPECIAL PERMANENTLY! I'm sure it would continue to attract more and more people to travel with only this company. And of course, I have already recommended this travel company and we are already booked for our next trip which will be in Spain/Portugal in September 2020 and some of us are already starting to discuss possible trips for 2021 while the $99 special last, if possible before it ends the first of February. However, many folks receive an "income tax return check" in April thru June, so if you could extend this special, it would definitely be helpful! Yippee!
First, I have no photos because I only have a "flip phone", LOL; however other than my luggage getting severely damaged during the "on & off" transition from the buss to one of the hotels during the trip, it was a wonderfully plan trip!
I would, however like to make just one recommendation that can only be made and verified by a person who has travelled several times with your company. THE TRAVEL COMPANION SHOULD CLEARLY TELL EVERYONE ON THE BUS 30 MINUTES BEFORE ARRIVAL TO EACH HOTEL & EMPHASIZE ALL OF THE AMENITIES, I.E. POOL, SPA, & EXERCISE ROOM/FACILITY WITHIN THE HOTEL, VERSUS WE FIND SOME OF THOSE THINGS IN EACH HOTEL ACCIDENTALLY! IT'S A PLUS FOR THE TYPE AND STYLE OF EACH HOTEL, AND IF MORE PEOPLE WERE INFORMED OF THESE ADDITIONAL PERKS, THEY WOULD USE THEM! OF COURSE, I GO AND SEEK-THESE THINGS IN EACH AND EVERY HOTEL, ALWAYS! LOL
Wednesday, January 8, 2020
Response from Grand European Travel:
Thank you for your comments and suggestions. We are so pleased that you enjoyed your trip and were able to take advantage of our $99 deposit to book your next adventure. We appreciate your business and the time you took to reply.
Monday, January 13, 2020
Trusted Customer
Booking was easy.
The vacation was great, but the travel guide seemed to not want to offer other options for guests to do. Some times my group would like to go off and do other things and the guide would discourage this.
Saturday, January 4, 2020
Trusted Customer
Dave was great and kept us informed about excursions and other minor changes made before the tour.
Tour Director was great!
Friday, December 20, 2019
Dorothy Thomas
The travel experts are always available and helpful
We had excellent guides and the markets were wonderful
Monday, December 16, 2019
William Deschenes
The itinerary was fine and the tour director was great. However, our flights, which were booked by GET, were unpleasant because we did not receive the seats we had been assured of for the long transatlantic flights. We were squeezed into the center section both times. Also, the local guides were in too much of a hurry. They raced through their tours and made no attempt to keep track of the group.
We’ve decided that we’ll not be doing tours any longer. This was our 17th European trip but the misery of air travel has caused us to decide that we’ll not do this again. Crowded planes, impossibly cramped sears, luggage delays. Just not worth getting there.
Monday, December 16, 2019
Response from Grand European Travel:
We are sorry to hear about your trouble with your flights and seat requests. We do relay your preference to the airline, but ultimately all seating on the plane is under their control and can change if they happen to use a different aircraft for your flight or the flight is oversold. This is the airline policy no matter where you actually purchase your tickets through. We do hope that there were some good memories made once you arrived.
Tuesday, December 17, 2019
Katherine Hirano
Yes I would recommend them. They responded quickly to questions and gave us options on the trip The tour guide was excellent as well as the bus driver on the tour
Well planned and the optional trips were very good We stayed very busy but had options for down time
Monday, December 16, 2019
Trusted Customer
the agent was helpful and knowledgeable/ offered suggestions and made the process easy
our tour guide was sociable and well informed. my wife had an unfortunate incident, a theft of cash and the guide stayed with her, helping to file the police report.
Sunday, December 15, 2019
Ingrid Hartmann
I would highly recommend them. Michelle, who booked my reservation kept in touch and all the documents arrived on time.
As I mentioned before the whole trip was magical, except for the Christmas markets. I especially enjoyed Zermatt. The Matterhorn was majestic against the blue sky. - Our guide Lynne Meadows was super.
Saturday, December 14, 2019
Ernest Cordes
Delivered on what they promised! However, we did expect to see the Christmas Market in Lucerne, but it did not start until the next week.
Enjoyed the trip greatly!
Friday, December 13, 2019
Trusted Customer
Several added stops to attractions not on itinerary. A special added treat
Several added stops and excellent driver.
Wednesday, December 11, 2019
Trusted Customer
Booking went smooth and the Travel Specialist was always there if We had any questions
We had a Great time because we had time to spend on our own. The food provided by the GET group has nothing to do with the Spanish culture .Optional"s were too expensive.
Travel Director was all about the recurring travelers leaving us aside. He organized the group like we were a Kinder garden group and kept asking for His tip and the coach driver's tip. Never told us were to find tap water but sold us the ones they had at the coach. Asking for a restroom was a Taboo...We would not recommend or go on another GET tour if the Travel Directors are likewise.
Monday, December 9, 2019
Response from Grand European Travel:
We're sorry to hear about your experience and will be sure to share your comments with Trafalgar who operates this tour. We do hope that despite the minor issues you mentioned that there were some highlights along the way and happy memories made.
Thursday, December 12, 2019
Michael Walsh
Very rushed. If you’ve not got the time to enjoy the many stops, why put the on the itinerary?
Parts were very rushed. Why bother putting them on the agenda if you can’t afford the time to enjoy them?
Monday, December 9, 2019
Response from Grand European Travel:
We appreciate your honest feedback and will be sharing your comments with Trafalgar for follow up. We do hope there were some highlights along the way.
Thursday, December 12, 2019
James Mackenzie
They answered my questions about the tour. Worked out payment schedules to suit our finances.
Great tour directors on both tours. We would have preferred a smaller tour group, but the tour directors handled everything just fine.
Monday, December 9, 2019
Response from Grand European Travel:
We are so happy that you enjoyed your trip. Thank you for taking the time to write.
Thursday, December 12, 2019
Trusted Customer
Working with Kaitlin and the travel specialist was great. The only issue came up at the end when I was unable to register or get any information about the trip on the website. That was difficult. The tour itself was fabulous, as was the group I travelled with. And, I loved our tour director, Abdulwahab. He was stellar!
The itinerary was really well planned and well executed. Our tour director was awesome! He made it fun and interesting. And, the group was very diverse, representing a number of different countries, which added a lot. There was a good balance of free time and tour-led time. The biggest challenge was probably the pressure to buy carpets and jewelry in the first couple of stops in Fes. By the end of the trip I was very good at negotiating prices but I definitely felt taken advantage of on those first couple of stops, especially with the carpet dealers.
Sunday, December 8, 2019
Antonio Crucet
the tour guide Kassie was great
the trip was great but the group was to big 48 people it did not bother me but my wife did not like it and does not want to go on trips that will have that many people if you have companies that have smaller groups let me know,thanks Tony
Sunday, December 8, 2019
Jeane Zorn
Our tour guide was very knowledgeable but he told us numerous times that we were suppose to tip him, the guides and drivers. Next time I think we will take a trip where the tipping is included. Another problem was we had to have money every time we used a public bathroom. It was hard to keep the right change. The merchants wouldn't give it to us. They wouldn't let you use the bathroom it you didn't have it. I would prefer to pay extra and have the guide pay for everyone up front to use the bathroom. The definitely need new linens on the beds and towels on the ship.
We took a five star river cruise on the Rhine last year. Comparing the two, food and service was much better on the boat. Off the boat, what we expected in a third world county. But where else in the world can you see the pyramids at Giza, the Spinx, the valley of the kings, Tut's tomb?
Saturday, December 7, 2019
