Our reviews are 100% genuine - unedited, un-curated, and independently managed by Feefo, a global ratings and reviews provider. Feefo Award's are decided based on the ratings they receive from their customers.
Winners of the Platinum Service Award have received a Gold Badge for three years running (our Team has won a Platinum Service Award for 6 years in a row!)
In 2024, we were the first ever winners of the Trusted Service Award, 10 Years of Excellence. This exclusive award recognizes our consistent service performance, customer interaction and engagement for an entire decade
Spanish Wonder End Barcelona
Trusted Customer
Review date:
Tuesday, April 29, 2025
Response from Grand European Travel:
Thank you for taking the time to share your feedback. We appreciate it very much.
Tuesday, April 29, 2025
Trusted Customer
It was all good except one of the hotel was not up to your standers
Review date:
Sunday, April 27, 2025
Trusted Customer
O.K.
While it was a wonderful trip to Africa, Trafalgar's communication with us was poor. We were on our own, without a Guide, while staying in Shiduli in Kruger National Park and again in Zimbabwe. We were told we would need to purchase a visa when entering Zimbabwe but not told to purchase a double pass so we could return after entering Botswana so we had to buy another pass. We weren't told each pass must be purchased for $30 USD. We often didn't know what we were doing until the last minute. Guides were less experienced so often told us a long list of what to do, when/where to report, where to leave luggage, etc. at the beginning instead of posting the schedule and information each day. Bomba dinner in Botswana was not worth the money.
Review date:
Sunday, April 27, 2025
Response from Grand European Travel:
We appreciate your valuable feedback which we will share with Trafalgar and the Tour Operator in South Africa. We apologize for any undo stress the lack of communication on the road caused.
Tuesday, April 29, 2025
Alan Probst
Acceptable.
Very disappointing trip. Most of the hotel accommodations were substandard. The Pentland Hotel in Thurso was terrible. Food was terrible in the hotel restaurants. In some cases almost inedible. For the Scottish cultural experience they packed forty of us into a small pub meant for a dozen or less and not enough seats. We spent almost a day at St. Andrew’s worshiping at the “Alter of Golf” but never got to Falkirk, Stirling Bridge or Glenfinnan. We go ten minutes only at Loch Ness. The best castle in Scotland, Eilean Donan, we were only allowed a photo snap from across the inlet because “they charge a fee to get in and we have a shopping stop we have to make.” Shopping!???!?!??!!! We were constantly dumped on our own to “shop.” The tour guide was an idiot!!!!! Only one of the “local experts”, the one on the Isle of Skye, was any good. Why would I want to see a chapel built my Italian POWs on my trip to see Scotland??!!!!?!!!!! As for the trip over, the damn English security was insulting, nasty and downright brutal in how they treated us at Heathrow AFTER we had already gone through security at O’Hare. I would say four days of the nine were acceptable, the other five were a frustrating waste of time. Comparing this to the Insight trip we took to Spain and Portugal, that one was great. This one genuinely sucked. A waste of $6,000.
Review date:
Sunday, April 27, 2025
Response from Grand European Travel:
We are sorry to hear about your experience on Country Roads of Scotland. While every trip, country and destination is unique, our hope is that guests have a memorable and rewarding experience on all tours. It seems like this one missed the mark for you. We apologize if the daily itinerary and sight seeing was not made clear to at the time you booked. We do strive to be clear and concise on what attractions are seen vs actually visited. We do hope that some happy memories were made on this trip and appreciate you bringing these shortcomings to our attention so we can share them with the Tour Operator.
Tuesday, April 29, 2025
Gayl Stenecker Dieckman
Very knowledgeable and personable travel director. Able to experience the beauty of Gothic architecture, good food.
Review date:
Sunday, April 27, 2025
Sheryl Hoff
Zach was very helpful and it was easy to schedule
Wonderful! The staff was professional and always attentive to my needs. The cruise director when out of his way to help fulfill my dream of having a dance lesson in Vienna and I had a 2 hour lesson on Viennese Waltz. Cannot wait to take this cruise again.
Review date:
Sunday, April 27, 2025
Response from Grand European Travel:
What a fantastic experience for you. We are thrilled that you had that opportunity. Thank you for sharing your feedback and photos!
Tuesday, April 29, 2025
Trusted Customer
It was easy to work with them.
My husband and I had a totally grand vacation. Thank you to Chris, our Tour Director and Lee, our driver. This trip has been a dream come true for me, especially so, since I celebrated my 70th birthday during this trip. Many beautiful sights and cities. Wonderful memories to keep and met nice people too.
Review date:
Saturday, April 26, 2025
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