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Winners of the Platinum Service Award have received a Gold Badge for three years running (our Team has won a Platinum Service Award for 6 years in a row!)
In 2024, we were the first ever winners of the Trusted Service Award, 10 Years of Excellence. This exclusive award recognizes our consistent service performance, customer interaction and engagement for an entire decade
Garey Nelms
Was mostly clear and concise. Airport transfer wasn't as smooth as we would of liked but Airline delay was root cause
Mostly very good. Didn't get to see as much of London as we would have liked such as Big Ben. There were a few times when directions were not clear but not to entirely say it was on insight . Tour Director and Driver(s) were very good and helpful. Would I recommend it? Yes.
Review date:
Monday, July 7, 2025
Linda Vomaske
He was great! He took his time with me, explained all my options, including discounts, prepaid gratuities, etc. I especially appreciated that I could fly RT direct to Zurich from Denver. That makes all the difference!
I loved this trip. Our Tour Director was one of the best I have traveled with. This was my seventh trip with Trafalgar and Dr. Q was exceptional. I enjoyed all the history and cultural differences as well as the beautiful countryside, Alps and lakes. The different modes of transportation gave us a different perspective on what we saw and experienced. I would definitely travel to Switzerland again. (I especially liked that I could fly RT nonstop into Zurich from Denver.)
Review date:
Sunday, July 6, 2025
Trusted Customer
The boat, tours and staff were wonderful.
Review date:
Sunday, July 6, 2025
Trusted Customer
Barbara was very nice and always answered my questions to my fullest satisfaction.
GET did a very good job with booking the trip. But I have to tell you and this is just my perception. My husband and I did not care for Sicily at all, we did not understand how people could say it's beautiful because it was not. I would like to say that our coach bus driver Michele was wonderful he kept us all safe throughout the tour. GREAT DRIVER. I don't feel our travel director did a very good job. A few people have told him about their dietary restrictions and he did not do much to adhere to that. Other guests had to explain to the restaurants what they could not have therefore some dinners were delayed because they had to prepare things differently for certain guests. I feel that the amount of money the extra excursions were they could have been a lot better, I feel it was done very cheaply but yet charged a lot of money. The local specialists I feel are a waste of money, sometimes you could not even understand what they were saying because they mumbled through their words. I've seen too many churches throughout my travels so I don't feel the need to see all catherdals or ancient ruins. The dinners could have been better. The food was not that good. I had better meals in Rome and Northern Italy when we went in July 2023 on the Best of Italy tour, and was disappointed this time around. Town of Hundred Churches in Marsala was a waste of time as well as the Valley of Temples in Agrigento. Many guests did not like what the Itinerary offered. You have to understand many people are in their 60's to 80's and walking up and down hills is too much for guests their breathing becomes too much for them. Archaeological Museum was a waste of time. Many guests felt like there were better places in Sicily where they would have been able to enjoy themselves better and we felt this was organized poorly. But Colors of Sicily to me was not great and our Travel Director and or Trafalgar could have done a lot better in organizing the Itinerary and for the Travel Director be more attentive to Guest dietary needs.
Review date:
Sunday, July 6, 2025
Christopher Myers
Our travel rep, Barbara, was courteous, professional and patient. She was readily available to answer any questions we had. Her prompt responses were appreciated.
The overall experience was excellent. Booking, communication with GET, the tour provided by Trafalgar.... all superb. The only negative was regarding our stay at the Tower Hotel (London). The overall hotel amenities were great, i.e.: breakfast buffet, lounges... but our hotel room was in poor condition. The bathroom sink was clogged, toilet seat broken and the room AC was subpar. We toughed it out and did not ask for a different room due to the good location on the Thames River.
Review date:
Sunday, July 6, 2025
Carolyn Gallo
Very good
Updates
Rearranging our change in dates
Was not aware how hot or crowded Spain would be
Easy to contact
Responded quickly
Driver arranged and extra days arranged with ease
No major issues
Layovers at airport were appropriate lengths
Seating on airlines could have been a big better bit did get us both aisle seats
Kassie Jones was an excellent tour director
Local specialists were great
Most hotels very good except Granada
Pace of trip good
Optionals were good
Kassie and Paolo giving us local food specializes was wonderful
Optional restaurants were good
Review date:
Friday, July 4, 2025
Fred Gallo Jr
My wife did the booking but had no issues.
The trip was well organized with excellent local specialists. Kassie was excellent and made the trip more enjoyable.
Review date:
Friday, July 4, 2025
Sophia Su
The travel specialist is very helpful and courtesy since we travelled with GTE so many times, I always pick up the friendly and knowledgeable staff to book my trips.
The trip was nice. We have travelled with GET for at least 18 times starting from 2002. The tour directors were always friendly and helpful except one trip to Sicily. The hotel at Dublin 1st night was too small for three guests. For all the trips with GTE, we always had welcome dinners but except this Ireland trip. There were many optional tours in this Ireland trip, if we didn't participate, we would have not been able to see anything.
Review date:
Thursday, July 3, 2025
Response from Grand European Travel:
Thank you for sharing your comments. As a multi time traveler with GET we appreciate your valuable feedback which we will share with Trafalgar and ask them to review for areas of improvement. We know you have options when it comes to travel and so enjoy having you as part of our travel family.
Thursday, July 3, 2025
Trusted Customer
Rebecca was very kind and helpful. She answered all questions I had.
I had difficulty understanding our tour director most of the time. The walking was way too much due to the excessive heat. The dinners included in the trip were disappointing. The bus driver was incredible. I felt very safe with him behind the wheel. Overall, it was a good trip.
Review date:
Wednesday, July 2, 2025
Response from Grand European Travel:
We're sorry to hear the weather did not cooperate during your visit but happy that overall you enjoyed the Best of Italy and the excellent customer service provided by Rebecca and the GET team.
Wednesday, July 2, 2025
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