Unedited Guest Reviews
As you plan your vacation, we invite you to read our guest reviews here.
Our reviews are 100% genuine - unedited, un-curated, and independently managed by Feefo, a global ratings and reviews provider. Feefo extends the Platinum Trusted Service Award to businesses that have achieved the Gold standard for three consecutive years. When you book with us, you'll see how, in 2022, we earned Feefo's prestigious Platinum Trusted Service Award for the 5th year in a row!
Trusted Customer
I originally booked a trip in 2020, that was postponed twice. Throughout that time, I called to inquire about different things, and was often made to feel as though I was "bothering" them for calling. Some reps were worse than others, but no one wants to be made to feel that way when you've booked a vacation through them, and need to ask questions pertaining to the trip or concerns regarding Covid, etc.
Our Tour Director was absolutely wonderful - and went out of his way to do special little things during our trip. We also had a wonderful coach driver, who made sure we used hand sanitizer each time we re-boarded our coach. The cities we visited were lovely. One thing I would say is that it seemed things that could have been included in our tour price had now become "Optional Excursions", requiring considerably more costs to enjoy those excursions. When booking group tours in the future, I will review what is provided, vs. what will be "add-on" costs for that tour, to make sure I'm getting the best value for money.
Monday, August 8, 2022
European Jewels (BUD-AMS) 22
Trusted Customer
Monday, August 8, 2022
Stephen Raymond
Our tour run by Maja was well done from start to finish. Many interesting sites to see and the professionalism of Maja made everything very pleasant. Fellow travelers were very nice as well. Hemmi our driver was a very good driver as well as providing extra knowledge about Iceland. Will be traveling with Insight again very soon.
Very pleased with our travel experience start to finish including the booking group.
Monday, August 8, 2022
Jeffrey Stotik
Helpful, patient
Hotels were mediocre, some pretty bad. Not good balance of tour and free time. Often rushed. Paid optional pushed too hard.
Sunday, August 7, 2022
Terrence Bogden
The tour was well organized and Director was very informative and helpful. Great bus and even better driver.
Interesting tour and Director was very good. “Happy Day”.
Sunday, August 7, 2022
Luis Sindac
Excellent customer service ,,, keep up the good work
Me and my wife have a great time , we enjoy it so much.
Sunday, August 7, 2022
Tuyetmai Nguyen
Easy booking, good services, timely email with trip informations. Would book again and recommend to friends
Amazing sceneries; professional, knowledgeable and caring tour director (Cat)
Saturday, August 6, 2022
Scenic Wonders of Newfoundland and Labrador
Michael Wayland
Friday, August 5, 2022
Rambha Rafi
Firstly I would like to thank Rob Rainwater, he is an amazing Booking agent, easy to communicate and always helpful, respond on a timely manner. Our tour director Stephen NaNally ❤️...an amazing awesome knowledgeable, helpful, and caring person, this was our second trip with him. Would like to do more trips with him.
Group was too big and sick. 2 night hotel needs Upgrading, , ghost and roaches.
Friday, August 5, 2022
Hawaii with Oahu and Maui
John Mannen Jr
Tuesday, August 2, 2022
Response from Grand European Travel:
Thank you so much! We will be sure to share this with Michelle. We appreciate the repeat business and trust in us to make your vacations happen.
Wednesday, August 3, 2022
Renuka Singh
Over the past 7 years Rob Rainwater has been my exclusive agent, a man of immaculate credentials. People is his forte; he makes it his obligation to be accurate and ascertains every aspect of the travel plan is in order. He eliminates clutter in my travels and makes it clean, clear cut, and precise. He puts himself in the traveler’s shoe and he is not limited in his perspective of upcoming travels. A delightful person, he responds to my every communication, and not ever have I had to second guess him.
Colorado is not inconsistent with the neighboring states of natural parks, monuments, and majestic beauty. However, standing alone it has more of that “dime in a dozen” appeal, rather than a worthy unique attraction. It needs an appendage to really spruce it up. Of the six hotels, I would rate four as not to revisit. One had ghost story, one had cockroach, one we chose to carry our bags since porters were so slow, the same one did not have breakfast ready (we were told to come back at 10: am –really?) There was no extension of curtesy at another, I was told direct I should wait until morning if I needed a cup of tea, (which I eventually bought at the bar for $3.25.) The daily agenda was well stretched out and not so mundane; we had lunch up at Snowmass, I ate dinner at the food truck, we visited a sustainable farm, though 95% folks were over 65 years old. Rail enthusiasts, like myself, enjoyed immensely the three different rail rides.
Monday, August 1, 2022
Response from Grand European Travel:
Thank you so much for this wonderful feedback which we will share with Rob and the whole GET team. We appreciate your trust in us and allowing us to make your vacation dreams come true.
Wednesday, August 3, 2022
Trusted Customer
Very helpful in changing my booking to a later date when Jackson Hole airport reopened. Agents very informative.
Great sites very knowledgeable tour directors and great coach driver. My only complaint was that on the first night in Jackson Hole was supposed to be a dinner not light bites which were below par. Being a single on my own I didn’t feel comfortable going into town for a dinner and I had up and traveling since very early that day. I was very unhappy. Yes, I commend the tour director, Jack and his staff who were very kind to me as I had a medical situation at Devils Tower and had to be rescued. They were professional, cool, and calm.
Monday, August 1, 2022
Trusted Customer
Not sure I would book book with GET again. Very disappointed with the customer service agent. Our trip was cancelled twice by GET. We were promised credits that we never received. We were charged more for the trip offered in place of the one we paid for. Trip turned out OK, hotel rooms a bit hot (told that hotels couldn't keep up with the temperature). Drivers were great, though!
Wonderful companions! A bit pricey for what was offered.
Monday, August 1, 2022
Donald Adamcyk
Our Travel Director, Steve McNally, made the trip a wonderful experience. He always provided a little extra information on our travel.
Great itinerary and travel.
Monday, August 1, 2022
Olga Bonfiglio
responsive
Excellent guide. Good pacing of the tour. Great companions -- only 13.
Sunday, July 31, 2022
Donald Mueller
Grand European Travel representatives did a great job in setting up my Trafalgar tour of Italy with my beautiful 13 year old granddaughter. It couldn't have been arranged better.
Trafalgar did it's usual great job of putting together an interesting and eventful tour. Our TD, Sally, was great.
Sunday, July 31, 2022
Trusted Customer
The entire staff at GE was very helpful. This trip was delayed twice due to COVID. The staff helped me rebook without question.
The tour director, Debra, was fantastic and very helpful. Her depth of knowledge about each venue was entertaining and educational. She and our driver, Enrico, are great assets to their employers. My traveling companion and I couldn't have asked for a greater duo. Our wellness director, Karl, was also fantastic.
Sunday, July 31, 2022
Dennis Dinger
Very easy to work with GET. They always answered our questions timely and worked with us on the payment options. This is a top notch team to work with. That is why this is our second trip working with GET and we plan to do our trips with them.
We saw the highlights of each island we visited. I also like the days to ourselves so we could plan some optional tours for our family. The tour guide was very personable and answered all our questions and kept us informed on any changes along the way.
Sunday, July 31, 2022
Trusted Customer
Very efficient, accommodating and personable. Effortless for the consumer. Would definitely recommend. They are always easy to reach on the phone and don't mind lots of questions.
A fast paced tour but covered a lot in a short period of time. Tour director, Silvija Horsta, was one of the best. Kept us entertained on long bus rides with stories and facts about the sites we were visiting. Loved it!
Sunday, July 31, 2022
Americo Taddeo
From start to finish everything ran like a well-oiled machine. Our tour director Sasha was fantastic and went out of his way many times to make it a memorable experience. The coach and coach driver Cosimo was very professional. Would I use GET again? Absolutely.
It was fabulous and our tour director Sasha was phenomenal. I highly recommend this trip.
Sunday, July 31, 2022
Trusted Customer
Nicky Dvorak was a very excellent tour guide. She knew quite a bit about the sites that we visited. Our bus driver was so friendly and very helpful when exiting the bus.
The trip was wonderful. American Airlines lost my luggage for six weeks.
They were very difficult to deal with trying to find suitcase.
Saturday, July 30, 2022
Paul Hansen
First rate quality across the board
Everything promised was provided
Saturday, July 30, 2022
Trusted Customer
Barbara is fantastic! I have been working with Barbara for years now, and she is the best. She is very knowledgeable, and listens to what I want, and has helped me book 5 amazing vacations recently. I highly recommend Grand European Travel because of customer service like the amazing service I have received from Barbara.
The Grand Italian Experience was an amazing trio. I know there is much more to explore, but I feel I got to see a lot of Italy. From Rome to Positano to the Isle of Capri, Pompeii, Venice, Pisa, Milan, Lake Cuomo, Florence, Cinque Terre, the Dolomites, Vatican City, and so much more. We really covered a lot of sights. And our tour director, Anna, was amazing. She was knowledgeable, friendly, and fun. And, she was the most fashionable tour director I have ever traveled with (and this was my 9th trip with Trafalgar). Anna made the trip so much fun! The bus driver, Max, can put a bus in places I can't put a car! And our well-being director, Frederica, was also fantastic! We had an amazing trip with an amazing team taking care of us.
Saturday, July 30, 2022
Deborah Pascua
Booking experience was seamless
Tour guide Sarah was perfection
Trip details superb considering right after a pandemic
One of the most amazing vacations ever! Everyday was memorable and spectacular!
Saturday, July 30, 2022
Marybeth Cody
It was a wonderful tour.
we had a great time. everything we saw was great
Friday, July 29, 2022
Trusted Customer
The team was helpful, just wish they were more responsive.
Everything was great, will definitely book again.
Our tour guide for Glimpse of Europe was amazing!!!
Kudos to Lynda!!!
Friday, July 29, 2022
Stella Love
Long wait lines for someone to answer the phone. Mostly helpful.
Interesting tours, good food and friendly staff. Well thought-out and flexible.
Friday, July 29, 2022
Wendy Matetich
My husband was the one who was in touch with our Travel Specialist the most
and I occasionally sat in on some of the phone conversations. Tess did a good job
in helping us! Thanks.
We so enjoyed the selected cities we visited. Our Travel Dir (Chris Tremlett) was so informative & personable - it made the trip very
memorable for us. This was our 1st trip to Ireland & the British Isles
and we thoroughly enjoyed ourselves!
Wednesday, July 27, 2022
Rebecca Race
The specialist I talked to on the phone when I booked was very helpful and kept me informed through email. I would definitely book through GET again.
Ireland is an amazing country. Our tour guide and driver were fun, informative and knowledgeable about all the areas we visited.
Wednesday, July 27, 2022
Trusted Customer
GET was able to obtain the best possible airfares and flight schedules for us. They were also able to change our flight schedule when necessary. Our hotel arrangements were equally ideal and flexible. The tour company (Trafalgar) and tour type that they recommended gave us our ideal experience. All of this within our budget and in line with their initial estimate.
This was an ideal first international travel experience. Trafalgar Tours anticipated our needs and our tour guide Chris Tremlett provided the knowledge and commentary that we needed to appreciate the locales and people that we experienced. Our coach driver provided a safe, comfortable and timely ride, and we never had any concerns about the baggage handling. Also, Trafalgar is to be commended for providing a helpful health and safety advisor (Joe) on the coach. The coach was new and in excellent condition. While it's suspension and engine provided a smooth, quiet ride, the seats were fit for small to medium frame people. I am 6' 00" and 213 lbs. and was uncomfortable due to the seat contour. Otherwise space was adequate and visibility much better than I've had on U.S. coaches. Seating was assigned and changed daily to provide different perspectives.
Wednesday, July 27, 2022
Response from Grand European Travel:
Thank you so much for the honor of letting us help you plan your first international trip! We hope it's the first of many more to come.
Wednesday, July 27, 2022
Five Epic National Parks Start Jackson
Trusted Customer
Wednesday, July 27, 2022
Response from Grand European Travel:
We are so happy to hear how seamlessly everything went for you on your trip. Thank you for sharing your comments and beautiful photos. We hope to be able to help you plan another vacation very soon!
Wednesday, July 27, 2022
Johnny Baluch
Very helpful and the knowledge of the trip was great. Experience shows.
Tour guide had excellent knowledge of the countries and showed it.
Tuesday, July 26, 2022
Response from Grand European Travel:
We are so glad you enjoyed your Highlights of Scandinavia tour. We hope you came back with memories to last a lifetime. Thank you for leaving a review. We appreciate your feedback.
Tuesday, July 26, 2022
Trusted Customer
The tour guide, Jim, was very knowledgeable and professional. Love the tour, but not happy with hotels. Not clean . Like 2 star hotels
Tour was perfect, tour guide was very professional and knowledgeable
Monday, July 25, 2022
Response from Grand European Travel:
Thank you for letting us know about the condition of the hotels on your trip. We will share this information with the operator's Quality Control team immediately.
Wednesday, July 27, 2022
Phyllis Behrens
Quick response
Good selection of sites & good hotels
Monday, July 25, 2022
Response from Grand European Travel:
We are so glad you enjoyed your trip to Spain, Morocco and Portugal. Thank you for leaving a review. We appreciate your feedback.
Monday, July 25, 2022
Thomas Pinder
we had traveled with you before and will probably travel again in the future. The accommodations were excellent. The tour guide and the group responded well to each other. wonderful relationships were established. No complaints except only 1 bad meal
well-done. Well-organized. Most beautiful .Tour guide was excellent and the group responded well to one another.
Monday, July 25, 2022
Response from Grand European Travel:
It sounds like you had a wonderful time exploring Switzerland! We are so glad we were able to help you plan this amazing vacation. We appreciate your repeat business and look forward to helping you plan your next adventure. Thank you for leaving a review. We appreciate your kind words.
Monday, July 25, 2022
European Experience Oberammergau Cat 1 End Paris
Karen Moore
Monday, July 25, 2022
Kimber Nichols
Tour guide made this trip so wonderful. She was on top of every move. We also enjoyed optional trips, hotels, meals and an excellent driver.
Sights, hotels comfort made this trip so enjoyable
Monday, July 25, 2022
Response from Grand European Travel:
We are thrilled that you enjoyed your Grand Scandinavian trip! It sounds like you had an excellent time. We very much appreciate your repeat business and would love to be able to help you plan your next trip. Thank you for your feedback. We appreciate it!
Monday, July 25, 2022
Trusted Customer
need clearly describe optional tour. we missed visiting Alhambra palace, only view from afar. Very unhappy.
So so. Some tours are expensive, not worth.
Monday, July 25, 2022
Cynthia Demorest
It was very easy and the staff were helpful.
Epic road trip. If this was a once in a lifetime trip, I am good.
Sunday, July 24, 2022
Response from Grand European Travel:
It sounds like you had a spectacular time visiting the national parks on your tour. We are so happy to have helped plan this epic trip for you. Thank you for leaving a review. We appreciate your feedback. Happy Travels!
Monday, July 25, 2022
Eric Hosking
Booked the entire trip online...very easy. Email communication from Trafalgar was on-time and all documents and travel information was provided beforehand. On the first day of the trip we needed to contact the European Service Team for an important question and they were very helpful.
Great trip...all of the details were taken care of which allowed us to focus on having fun and experiencing the location. Travel Director managed all of the details. Coach Driver was amazing, always got us to easy walking distance of everything we wanted to see and handled our luggage at the hotels. Wellness Director kept us safe so that we could be in the moment. Well done Trafalgar!
Sunday, July 24, 2022
Response from Grand European Travel:
Well, it sounds like you had a wonderful time traveling through Europe! We are thrilled you enjoyed your trip. Thank you for taking the time to leave a review. We appreciate your feedback.
Monday, July 25, 2022
Paul Droz
It was good
It was good, very good We road in a bus with a very knowledgeable tour guide
Saturday, July 23, 2022
Response from Grand European Travel:
We are so happy you enjoyed your Irish Highlights trip. The Emerald Isle is certainly a fascinating place to visit. Thank you for leaving your feedback. We appreciate your comments.
Monday, July 25, 2022
Trusted Customer
The customer service we received was personal and excellent. Our contact person, Skyler, was great at answering our questions and making all of our arrangements.
We had a wonderful time exploring the countries and learning of the history and culture of the people while enjoying the beautiful scenery around us. Our accommodations were very good and all of the workers in our hotels were very friendly and helpful.
Saturday, July 23, 2022
Response from Grand European Travel:
We are so happy you enjoyed working with Skyler. She certainly is a gem! It sounds like your trip to Ireland and Scotland will provide lasting memories for you. Thank you for leaving a review. We appreciate your kind words.
Monday, July 25, 2022
Sharon Koprowicz
My friend booked the trip
Wonderful sights and terrific tour guide and driver.
Saturday, July 23, 2022
Response from Grand European Travel:
We are thrilled to hear your Irish Highlights trip went so well. Thank you for booking with us and leaving a review. We appreciate your feedback!
Monday, July 25, 2022
John Tyler
GET does a great job. I use the web site, pick a place to go, click a few buttons, and voila I'm done. If there are questions (on flights, etc.) a quick email to a GET rep gets the answers. I have booked four trips through GET and will continue to use them in the future.
Went to Greece - enough said!! Started in Athens and traveled to several cities on the mainland including Olympia, Corinth, and Delphi. Terrific sites, food, and people. A perfect trip.
Friday, July 22, 2022
Response from Grand European Travel:
We are so glad you enjoyed your trip to Greece. And it's so nice to hear your feedback about the booking process. We truly appreciate your repeat business and would love to help you plan your next trip when you are ready to travel again. Thanks so much for leaving a review!
Saturday, July 23, 2022
Alexander Richter
Great tour guide ok
Hotels fair options
Ok Good guide fair options
Thursday, July 21, 2022
