On The Road

Traveling with GET means traveling with total ease and peace of mind. We take the hassle out of travel, so all you need to focus on is creating incredible memories. We have included our most frequently asked questions about being on the road below.

We make traveling easy and hassle free

We make traveling easy and hassle free

Flexible booking: 30-day deposit refund guarantee + no change fees 
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Flexible booking: 30-day deposit refund guarantee + no change fees 
See flexible booking terms >

#1 in Wellbeing: Industry leading 3-step wellbeing protocols
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#1 in Wellbeing: Industry leading 3-step wellbeing protocols
Learn more >

Current Entry Requirements: Check your destination
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Current Entry Requirements: Check your destination
View Entry Guide >

Your wellbeing & safety

Worldwide

Our 3-step approach to travel wellbeing protocol, gives you the peace of mind to enjoy your trip, knowing you are in good hands.

GET collaborated with the World Tourism & Travel Council (WTTC) to align and create global protocols and procedures which have been awarded the WTTC Safe stamp. This, coupled with existing national and regional government authority regulations and the World Health Organization (WHO) guidelines, has produced our enhanced, on-trip standards to assure the health and happiness of our guests. Learn more here.

Worldwide

Your Travel Director will assist you with a doctor’s visit or hospitalization should you require it. GET has a dedicated Guest Support Department in Europe, or our Operations Department in the relevant country will contact you to offer assistance and advice, coordinate with your travel insurance company and keep in touch until you are able to re-join the trip or return home. This service is included in the cost of your trip; however, it is not a replacement for travel insurance, which is required to travel with GET.

Worldwide 

Relaxing and being able to switch off from everyday concerns is all part of the vacation experience and your Travel Director is there every step of the way to ensure that things run seamlessly. However, it is good to be aware of issues that could affect your enjoyment of your vacation, and it’s our job to remind you to take certain precautions when you’re traveling.

Take a good look at the following guidance, as well as any other information that’s given to you or is on display throughout your trip. That information may be provided by us, our Travel Directors or suppliers, either before you go, or when you arrive at your destination and at your hotels.

On arrival at your hotel, your Travel Director will provide you with their contact number, which you can save to your mobile phone or write down and keep somewhere safe and accessible.

For your general safety:

Personal belongings
Many of us carry the latest phones, cameras and tablets. Be wary of showing them off in crowded places and never leave them on the table in restaurants, bars, hotel lobbies and public places (breakfast rooms).

Bags
Keep bags with you at all times, and if possible wear the strap across your body. When visiting crowded places, ensure the bag is worn on the front of the body. Never keep money or valuables in your suitcase.

Passport
Make sure your passport is always safe. Keep it on your person on travel days.  Many hotels provide safety deposit boxes for your use on longer stays, but be sure to reclaim them before checking out. Make a photocopy of your passport and important documents and keep them separate from the originals, and make a note of emergency numbers for any credit/ bank cards that you use.

Cash
Conceal a few bills on your person for emergency funds should you misplace your purse/wallet or bag and avoid excessive displays of wealth (only carry sufficient cash for your daily needs).

Hotels
When leaving your room, securely shut all windows and close the door to your room as you exit, with enough force to ensure it properly locks. Remember to keep your room key safely on you. On arrival at a new hotel, familiarize yourself with escape routes and locate the nearest fire exit to your room. Always know how to raise the alarm.

Road safety
Please take care when crossing roads. Before exiting the coach, please check the traffic direction and note the drop from the last step to the ground. This can vary in depth at each stop and is especially important later in the day when the lights may be fading.

Situational awareness
Avoid confrontational situations and large gatherings, and if at any time a situation doesn’t feel right, walk away.

Hostile situations
In the very unlikely situation you find yourself in the vicinity of a hostile incident, leave immediately and contact the police. If you are unable to leave, find somewhere to hide, lock the door and keep as quiet as possible. Remember to turn your phone to silent and contact the police.

Be as alert to current security issues on vacation as you are at home. Your Travel Director will keep you informed regarding the areas in which you are traveling and provide gentle reminders and suggestions to ensure your safety and well-being throughout each day of your vacation.

Accommodation

Europe Tour

While traveling in Europe, you can expect to enjoy a variety of hotel accommodations. Hotel room sizes, facilities and services may vary from country to country and region to region and are often local in style. While you may find yourself enjoying a stay in one of the well-known hotel chains for part of your trip, a stay in a traditional, unique hotel that reflects the local area may also be included.

On occasion, we may substitute hotels listed in an itinerary and will always endeavor to ensure that any alternative hotel will be of an equivalent (if not higher) standard.

There may also be some slight differences between hotels in Europe and other parts of the world. These generally are as follows:

  • In Europe, the first floor is often considered the first floor above ground level and the lobby is considered level zero.
  • Room size is generally slightly smaller than you may be used to. Space is a precious commodity in Europe and especially in its busiest cities. Many of the buildings will have been in existence for hundreds of years and were not built with the modern traveler in mind. The up side is that usually they are in excellent locations and have a fascinating story to tell.
  • Bed sizes may also differ. In Europe, King- and Queen-sized beds are very rare. Here, Double beds are the norm and you may often find that a double room consists of two twin beds pushed together instead of a full bed, but made up with one set of linen. You may also find that twin beds will be placed very close together.
  • Hotel accommodation usually consists of bathrooms with combination bathtubs and showers. In place of a shower curtain, there will often be a door that extends half the length of the tub. Simply ask at reception if you require a non-slip bath mat, which most hotels will deliver to your room. Bathroom linens rarely include face cloths/wash cloths as an amenity. If you use a washcloth or loofah, be sure to pack those and bring them with you.
  • Electricity in Europe is mostly 220-240 voltage. You may wish to bring a travel adapter and a power converter with you. Items that normally require converters are mainly larger devices such as computers, hair dryers, sleep machines, etc. We always recommend that you try to minimize the number of items you plug in at one time as for safety reasons, most hotels have sensitive triggers to electrical surges and overloading items could lead to a blackout. You may also need to change adapters when changing countries since electrical outlets can vary. In European bathrooms, sockets are usually for shavers only.
  • Tea- and coffee-making facilities are not usually provided in your hotel room in Europe; however, the exception to this rule is the UK, where tea- and coffee-making facilities are usually available.
  • Europeans are very socially and environmentally conscious, and air conditioning in Europe is often quite different from air conditioning in other parts of the world. Europeans generally have a different mindset and are acutely aware of both the expense and potential damage to the environment. While you may find the larger hotel chains enable you to control the temperature in your room manually, other hotels control the temperature automatically. Some unique, historic buildings cannot be retrofitted easily to allow for air conditioning at all. There are often local and national laws and regulations in place which prohibit use at night or in low season (October – May).

Rest of World

We select our hotels for their quality, impeccable service and comfort. The majority of them have air conditioning.

Worldwide

Checking in to your arrival hotel
Official check-in times vary from hotel to hotel. Should your flight arrive in the early morning in the city where your trip begins, you may find yourself arriving at the hotel before noon and it could be early afternoon before your room is ready (2pm/3pm). Hotels try to prevent this from happening, but check-in times cannot be guaranteed. The hotel will be able to suggest how any spare time could be used to enjoy the local restaurants, sightsee or relax while your room is made ready.

When arriving at your first hotel, check in at the main reception desk where the reception staff will need to know your name and that you are traveling with GET.

When your trip begins, check in will be managed by the Travel Director, who will advise you regarding procedures and hotel features prior to arrival. They will secure keys and oversee delivery of your luggage to your room.

Photocopies of documents
Some European hotels are required to keep your passport at reception throughout your stay because of government, country or local laws. You are therefore recommended to bring a photocopy of your passport and any visas with you when you travel. A useful tip is to photocopy your airline tickets, credit cards, your driver’s license, etc. as this can speed up replacements on those rare occasions when the originals are lost. Even easier is to scan your documents and send them to yourself as attachments to your email so that you have access to them if needed.

Keys
Many hotels use magnetic key cards. These may be required to use the elevator. The first digit of the room number usually indicates the floor level to select. In many European hotels, key cards also operate the lighting and air-conditioning. The card is usually inserted into a slot or box located just inside the room in order for the electricity to function, and it is a great way to save energy!

Check-out
Always make a last-minute check of safe deposit boxes, drawers, wardrobe and the bathroom before departing each hotel and returning your key. If you have consumed any items from the mini bar or accessed pay-TV, etc. you are responsible for ensuring that incidental expenses are paid prior to departure. We recommend settling any bills in the evening to ensure a smooth departure the following morning.

Worldwide

Most hotels do offer a laundry service and in some cities, laundromats are also available. However, it’s sensible to try to pack enough clothing to avoid having to do laundry, as it can sometimes be costly or inconvenient.

Worldwide

Electrical plugs and outlets differ throughout the world. We recommend bringing a universal travel adaptor that’s suitable for the countries where you are traveling.

Meals & beverages

Europe tours

Your chosen trip itinerary will provide details of all included meals. Where included, there may be a table d’hôtel menu (set), buffet or a typical regional menu. You and your traveling companions will generally dine together at a designated time. Tables will often vary in size, and free seating enables you to dine with family members or new traveling companions each evening. When a choice of menu is offered, it is possible that you may be required to make your meal selection in advance.

Iced water will be provided during your meal with tea and coffee usually served afterward. Many tour dinners will include the choice of a complimentary glass of wine, beer or soft drink. Any additional beverages may be purchased at your own cost and any bills settled at the end of the meal.

A breakfast buffet is included daily and will reflect the local region’s tastes and culture. Breakfast items may also include some familiar favorites such as eggs, bacon, bread, muffins, cereals, fruit, yogurt and cold meats and cheese. Very occasionally, an early departure may result in a packed breakfast for you to take away.

Lunches are sometimes included but are usually an opportunity for the guest to enjoy some free time to visit a local café, bar or restaurant and eat where the locals do. Your Travel Director will be able to provide you with a range of options to suit all tastes and preferences. Please refer to your itinerary for details of all included meals and planned dining experiences.

Specific dietary requests
We encourage all guests to advise us about any specific dietary needs that they may have (vegetarian, diabetic, gluten-free, etc.) and we will strive to accommodate these. We kindly request that you advise us of any dietary requirements when completing registration on https://my.getours.com/login. Where possible, we will endeavor to make arrangements with our suppliers.

It is important to discuss any special dietary requirements with your Travel Director at the beginning of the trip, as hotels and restaurants do need to be advised in advance. Suppliers will do their utmost to provide an alternative to the menu. However, such requests cannot be guaranteed on every occasion.

Water
At GET, we’re about caring for our planet, and with that in mind, we always recommend that you pack a reusable water bottle for your trip. Bringing your own reusable water bottle or asking for tap water at restaurants means you can make a difference by reducing your vacation plastic waste. The good news is that the majority of countries in Europe have safe drinking water. In Western Europe, all water is safe to drink, and when traveling through Eastern Europe you may find that alternative water options are recommended in some areas, but your Travel Director will advise when the use of bottled water is suggested as an alternative.

Throughout the day, there will be multiple rest stops allowing time for a bottle refill or to purchase a drink. We also recommend you download the app "Tap - Find Water Anywhere" on your phone, which allows its users to find the closest nearby Refill Stations where you can refill your water bottle. Thanks for helping us do our part for the planet when you travel, every little bit makes a difference.

Please note: To keep you healthy and hydrated when you travel, bottled water is available to purchase on board our coaches.

Rest of the world

If you have specific dietary requirements
We encourage all guests to advise us about any specific dietary needs that they may have (vegetarian, diabetic, gluten-free, etc.) and we will strive to accommodate these. We kindly request that you advise us of any dietary requirements when completing registration on https://my.getours.com/login. Where possible, we will endeavor to make arrangements with our suppliers.

It is important to discuss any special dietary requirements with your Travel Director at the beginning of the trip, as hotels and restaurants do need to be advised in advance. Suppliers will do their utmost to provide an alternative to the menu. However, such requests cannot be guaranteed on every occasion.

Drinking water
At GET, we’re about caring for our planet, and with that in mind, we recommend that you pack a reusable water bottle for your trip to the USA, Canada, Australia and New Zealand. For other countries, your Travel Director will let you know if it’s okay.

Bringing your own reusable water bottle or asking for tap water at restaurants means you can make a difference by reducing your vacation plastic waste. We also recommend you download the app "Tap - Find Water Anywhere" on your phone, which allows its users to find the closest nearby Refill Stations where you can refill your water bottle. Thanks for helping us do our part for the planet when you travel. Every little bit makes a difference!

Your Travel Director

Europe, North & South America, Australia & New Zealand tours

We know that the human touch is what differentiates unforgettable travel experiences from those that are simply ‘good.’ Our Travel Directors come from a variety of backgrounds, but they all share a passion for travel and their home countries. These experienced professionals show you what the guidebooks can’t – a true insider’s perspective of each destination.

Each Travel Director has been through a bespoke training program, and many have at least five years’ experience under their belt. Your Travel Director will manage all of the logistical details and planning of your vacation to ensure that everything runs seamlessly throughout your trip, but they will also be your friend as you travel. Their support and care enable you to be relaxed and comfortable as you experience new places and cultures. They will skillfully navigate you through each day’s planned itinerary and help you to get the most out of your free time while responding to any problems or issues that you might experience on the way.

Our Travel Directors are as interested to hear your story as they are passionate to share their own, so as to anticipate your needs and provide those personal touches that surprise and delight our guests whenever they travel with us.

Africa & Asia tours

On our East Africa and Namibia tours, you will be accompanied by a Driver Guide, who is both a driver and a destination expert.

Sightseeing, departure times & words we use

Worldwide

We plan to show you a great deal and always endeavor to make the most of every day of your vacation. In order to make that possible, we thank you in advance for your punctuality, which affords all our guests the opportunity to enjoy their time with us to the fullest.

Departure time is the time when everyone is seated comfortably and the coach is pulling away from the hotel or rest stop. The savvy traveler will always allow themselves enough time for bathroom visits, settling bills and slow elevators. Your Travel Director will choreograph the day to enhance the itinerary and go out of their way to ensure that those all-important timings are clearly explained. They will also provide you with a contact number should you be in need of assistance.

Sightseeing is included in your itinerary and will generally involve a fair amount of walking and standing (as well as sitting). Some of the areas visited may be pedestrian-only with some steep inclines and cobblestones, so we would suggest bringing suitable footwear for your ease and comfort. Many streets in Europe are narrow and coaches may not be permitted to drop guests off at the entrance. Although we will always try to get you as close as we can, some walking should be anticipated.

There are a number of terms used to describe sightseeing activities in the itinerary and there are slight differences in their meaning:

  • A day to relax – No planned activities; time for Optional Experiences or other independent activities. Your Travel Director will be able to assist you by providing ideas and suggestions to match your interests and get the most out of the day.

  • Orientation tour – Places of interest are pointed out, allowing you to go and explore them on your own.

  • See – Observe sights while passing by on your coach, cruise or train.

  • Sightseeing tour - A Local Specialist will accompany you on a trip of a city or site.

  • Time to relax and discover – Free time on your own.

  • View –  A brief stop to enjoy the sights and take some photos.

  • Visit – A stop with time to enjoy a specific site.

  • “Why not see” or “perhaps enjoy” – These phrases refer to Optional Experiences not included in the trip package but which are available for an additional fee. Your Travel Director will be happy to provide you with information regarding these, or other ways in which to spend your free time.

Optional Experiences

Europe tours

To enable you to personalize your tour experience, you will find a number of Optional Experiences designed to complement the itinerary.  These are designed to offer a deeper insight into the culture and character of the areas to be visited and provide some wonderful highlights to your travels. The optional program is designed to let you experience more of what interests you and to get the most from your vacation without replacing or overlapping with anything included in an itinerary.

The majority of Optional Experiences will be offered to you by your Travel Director at the beginning of your trip. Some may be subject to change, depending on the time you are traveling or local circumstances including weather and days of the week. Further information will be provided by your Travel Director.

Usually, most Optional Experiences will be priced in the local currency, but please read through the details of individual optional experiences for specific information. Exact payment options will be advised locally by your Travel Director/Local Representative for each Optional Experience, but in many cases, cash, Visa, MasterCard and American Express are all accepted. Please be sure to advise your credit card provider that you will be traveling in Europe, before you leave home.

Children who are aged 15 and under are entitled to a 25% discount on all European-operated Optional Experiences (some Eastern Mediterranean trips excluded).

If there is an Optional Experience that you really wish to enjoy, please email London.24x7@ttc.com where we can check with your Travel Director to ensure that it will be available on your trip, or to advise you on how to go about booking independently.

Rest of World

To enable you to personalize your tour experience, you will find a number of Optional Experiences designed to complement the itinerary.  These are designed to offer a deeper insight into the culture and character of the areas to be visited and provide some wonderful highlights to your travels. The optional program is designed to let you experience more of what interests you and to get the most from your vacation without replacing or overlapping with anything included in an itinerary.

The majority of Optional Experiences will be offered to you by your Travel Director at the beginning of your trip. Some may be subject to change, depending on the time you are traveling or local circumstances including weather and days of the week. Further information will be provided by your Travel Director.

Usually, most Optional Experiences will be priced in the local currency but please read through the details of individual optional experiences for specific information. Exact payment options will be advised locally by your Travel Director/Local Representative for each Optional Experience, but in many cases cash, Visa, MasterCard and American Express are all accepted.

Worldwide

We regret that no refunds can be made for absences from a trip, including experiences such as missed meals or sightseeing.

Internet & WiFi

Worldwide

Complimentary Wi-Fi is available in many guestrooms and/or public areas of most hotels. On some occasions, it may require an access code from hotel staff. Your Travel Director will provide you with details when checking in to each hotel.

Tipping & gratuities

Europe tours

Tipping etiquette varies by country, culture and the situation and it is a gesture that shows appreciation for the quality of service that you received.

When traveling with GET, we have pre-paid certain tips and gratuities for you. Baggage handling at hotels, service charges and tips for hotel wait staff (for included meals) will be taken care of by your Travel Director. There are however a few instances where individual tipping is welcome.

Taxis
Usually rounding up the fare for gratuity for the driver is more than adequate in most countries. Always ask hotel or airport staff for recommended taxi companies and ensure that pricing is clearly indicated prior to departure. If possible, pre-negotiate any fares with the driver.

Restaurants
There is no obligation to leave a tip, but between 5% and 10% is normal in most European restaurants, although make sure to check that a service charge hasn’t already been added on! You’ll more often than not find that it has been. Also bear in mind that tipping is only necessary at a table service restaurant. When eating out at the likes of a pub or fast food outlet where you order your food from a counter, tipping isn’t necessary or in any way expected.

In general, if you’re unsure on tipping, don’t go any higher than 10% (unless, of course, the service was so fantastic you feel you want to do so!). Servers may not receive tips when left on a credit card, so always try to tip in cash whenever possible.

Hotel services
It is customary to tip hotel staff for room service delivery if the charge has not already been added to the bill. Where ice machines are not available and you receive ice from the bar, a small tip to the bartender is always appreciated.

Local Specialists
It is customary to show appreciation for the insights, stories and know-how shared with you by the Local Specialists and we suggest a gratuity of €1-2 (Euro) or £1 (GBP) in the UK per person per half day.

Your Coach Driver
Gratuities for your driver are not included in the trip cost and the suggested gratuity of €3 (Euro) £2.50 (GBP) in the UK per day per person is recommended in appreciation of a job well done.

Your Travel Director
At the end of your trip, you may wish to express appreciation to your Travel Director for their excellent service and the personal attention you received. Gratuities are given at the discretion of each guest but it is customary to give an amount of €5 (Euro) £4 (GBP) in the UK per person per day.

For your convenience and ease, there is an option to pre-pay gratuities for the Travel Director and Driver at the time of booking.

North & South America, Australia & New Zealand tours

We’ll check you in, look after your luggage and take care of all hotel porterage, tips and gratuities – whether it is for restaurant staff, chambermaids or porters. Please note that Travel Director and Drivers gratuities are not included in the trip cost. You do have the option to add pre-paid gratuities on booking.

Africa & Asia tours

On our Asia and Africa tours, there is no option to pre-pay gratuities. If you would like to thank your destination expert, this can be done on tour. 

Coach Travel

Europe tours

Our modern air-conditioned coaches complete with WiFi, have been selected with your comfort in mind. Your Travel Director will introduce the Driver, explain any safety information in detail and familiarize you with all of the features on board.

A washroom is fitted for your comfort, and please rest assured that regular stops are made for you to stretch your legs, take refreshments, fill up your water bottles and use the facilities. For safety reasons, any hot drinks consumed on board must have a lid. As our coaches are non-smoking, rest stops also provide an opportunity for those who wish to smoke or vape.

Seat rotation
To ensure fairness and to enhance your coach experience Trafalgar practices a daily seat rotation system, which your Travel Director will facilitate. This enables guests to enjoy the panoramic views from a different seat and provides opportunities to get to know your fellow travelers and make new friends each day.

Coach comfort and courtesy
In consideration for your fellow travelers, we respectfully ask that you do not disturb others when using a mobile phone, playing electronic games or listening to music through headphones. Please also be aware of obstructing the view of those behind you when using tablets to take photos or video footage.

WI-FI on the road
Complimentary Wi-Fi is generally available on coaches. Using 3G mobile network, it means that connection is slower than standard broadband and at times may not be available. It is good for checking emails, web browsing and updating social media accounts, but less so for streaming video or large photo uploads.

Rest of the world

Seat Rotation
To ensure fairness and to enhance your coach experience, Trafalgar practices a daily seat rotation system, which your Travel Director will facilitate. This enables guests to enjoy the panoramic views from a different seat and provides opportunities to get to know your fellow travelers and make new friends each day.

Smoking
There is a no smoking policy when on board the coach. We do, however, make plenty of comfort stops.

Trips will operate with a number of empty seats to allow for extra physical distancing. Adapting to the right size groups, based on government distancing requirements, you can rest assured that you will travel with the comfort of your own personal space. Have peace of mind that all of the experiences, hotels, and restaurants you’ll enjoy on your trip, have been vetted to ensure they adhere to social distancing and hygiene guidelines.

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