On The Road

Regardless of where in the world your tour visits, we do our best to ensure your coach is as comfortable as can be. However, there can be differences depending on where in the world you're visiting:

Europe, North & South America, Australia & New Zealand trips
We pride ourselves on having the finest fleet of fuel-efficient, fully air-conditioned coaches – all with reclining seats and on-board restrooms.

The high vantage point from the coach window means you can take in all the glorious scenery, whether a vast rural landscape or an urban city center. We also have onboard Wi-Fi.

Please note: The coach WiFi uses the 3G mobile network, which means the connection can be slower than standard broadband.

Africa & Asia trips
Africa and Asia tour vehicles do not have Wi-Fi on board. On Africa safaris, you may be on a coach part of the time and a 4 X 4 safari vehicle at other times. On Asia trips, there are no onboard restrooms, but we always ensure there are regular rest stops.

• One *small, soft-sided day bag per guest: Because our coaches have large windows to enjoy the view, there is minimal space to store items securely overhead or under the seats. You may bring one soft-sided day bag, purse, backpack, tote, or the like on board your coach. Restricted to one piece per person, not to exceed 12” x 11” x 6”. Because we value our guests' safety, small rolling suitcases or bags with telescopic handles are not permitted.
• One suitcase per guest: To be stored under the coach while in operation. (In order to guarantee a smooth trip, guests are not permitted to store an additional "carry-on" bag beneath the coach with the luggage.)
• Misc. If you wish, you can also bring onboard a travel pillow, something to read, sunglasses, your phone, headphones if you'd like to listen to music, etc. 

*Please note: A "carry-on bag" on a tour coach is not the same as a "carry-on" for a flight. Carry-on bags are restricted to one piece per person, not to exceed 12” x 11” x 6”

Luggage & *Carry-On Bag Size Limits for Europe Tours

• Luggage: Each guest traveling may bring one suitcase no larger than 30” x 18” x 10" and weighing no more than 50 lb
• Carry-On Bag: Restricted to one piece per person, not to exceed 12” x 11” x 6”

Luggage & *Carry-On Bag Size Limits for North & South America, Australia & New Zealand Tours

• Luggage: Each guest traveling may bring one suitcase no larger than 30” x 18” x 10” and weighing no more than 50 lbs
• Carry-On Bag: Restricted to one piece per person, not to exceed 12” x 11” x 6”

Luggage & *Carry-On Bag Size Limits for Africa Tours

• Luggage: East Africa safari vehicles cannot accommodate the regular luggage dimensions and weights listed above. We kindly ask our guests to travel with a soft-sided bag or medium-sized suitcase.

Luggage & *Carry-On Bag Size Limits for Asia Tours

• Luggage: For internal flights within Asia tours, there is generally a 44-lb luggage allowance.
• Carry-On Bag: Restricted to one piece per person, not to exceed 12” x 11” x 6”

On-Tour Luggage & *Carry-On Bag Terms

So your driver and the hotel porters can safely lift and transport your suitcase throughout your vacation, we strongly recommend that you test the weight of your baggage prior to travel. You should be able to lift and comfortably transport it for short distances. 

Baggage allowances vary from airline to airline, and you should check with your chosen carrier for details prior to travel.

*Carry-On Bags Worldwide: A "carry-on bag" on a tour coach is not the same as a "carry-on" for a flight. Because our coaches have large windows to enjoy the view, there is minimal space to store large items securely overhead or under the seats. A "carry-on bag" may be a soft-sided daypack, purse, backpack, tote bag, or the like. Because we value our guests' safety, small rolling suitcases or bags with telescopic handles are not permitted. In order to guarantee a smooth trip, guests are not permitted to store an additional "carry-on" bag beneath the coach with the luggage. 

This information is included in the day-by-day itinerary for your trip.

We strive to accommodate vegetarian guests as best we can depending on the destination and establishments, and we can assist with diabetic, gluten-free, and other medically-recommended diets. Please advise us at the time of booking.

Unfortunately, we’re unable to supply meals in accordance with strict religious requirements. We cannot provide salt-free, Kosher, Halal requests or specific dietary supplements such as milk alternatives and high protein or low-carb meals.

You can inform us of any dietary requirements when you book, by contacting our team at 1-877-622-9109, or by logging into MyGET and selecting 'view trip details' for your trip. 

One of our guests' favorite aspects of taking a guided tour or river cruise is meeting new people from all over the globe and traveling with them. We often hear after they return about the lifelong friends they've made and even future travels they've begun to plan together.

The number of guests on a Guided Tour

The number of guests on tour with you can vary depending on where you are going:

• Europe tours: An average of 40 to 45 guests
• United States and Canada tours: A maximum of 52 guests
• Australia and New Zealand tours: A maximum of 50 guests
• Asia tours: A maximum of 28 guests
• Africa tours: A maximum of 20 guests
• Latin America tours: A maximum of 40 to 45 guests

The number of guests on a Uniworld River Cruise 

While ocean liners are made to be massive, think 5,000+ guests on a 14-story vessel, river cruises are simply not capable of that scale. They must be able to fit beneath bridges that may be incredibly old and close to the water. As a result, river cruise ships are much smaller and carry far fewer passengers.

Uniworld ships have an average capacity of just 120 passengers, which means you enjoy an intimate onboard atmosphere and unmatched service with a crew-to-passenger ratio of 1 to 2.3.

Yes. We want to ensure you get all you want out of your trip. Each itinerary offers the perfect balance of downtime and discoveries. We also give you the opportunity to tailor your trip with Optional Experiences. Some of our trips offer a more relaxed pace, with later starts and longer stays in each place.

If you would like to exclude yourself from an included experience, please ensure you speak with your Travel Director so they are aware of your plans. They will make sure you are aware of any necessary times or meeting points. Please note we cannot provide any compensation or refunds if you decide not to take part in an included activity or meal.

The activity level and amount of walking can vary, so it is essential that you bring adequate footwear to ensure your comfort and safety. All itineraries involve walking, often on cobblestones and uneven surfaces. Guests need to be in good physical condition (able to walk 1-3 miles unassisted in one day and keep up with the group). Our partners make every effort to accommodate special needs requests. If you have questions or concerns, please don't hesitate to contact one of our Travel Specialists at 1-877-622-9109 for more information.

Our itineraries are a well-balanced mix of walking and enjoying sites from the comfort of your coach.

On-Tour Luggage & *Carry-On Bag Terms

So your driver and the hotel porters can safely lift and transport your suitcase throughout your vacation, we strongly recommend that you test the weight of your baggage prior to travel. You should be able to lift and comfortably transport it for short distances. 

Baggage allowances vary from airline to airline, and you should check with your chosen carrier for details prior to travel.

*Carry-On Bags Worldwide: A "carry-on bag" on a tour coach is not the same as a "carry-on" for a flight. Because our coaches have large windows to enjoy the view, there is minimal space to store large items securely overhead or under the seats. A "carry-on bag" may be a soft-sided daypack, purse, backpack, tote bag, or the like. Because we value our guests' safety, small rolling suitcases or bags with telescopic handles are not permitted. In order to guarantee a smooth trip, guests are not permitted to store an additional "carry-on" bag beneath the coach with the luggage.

Luggage & *Carry-On Bag Size Limits for Europe Tours

• Luggage: Each guest traveling may bring one suitcase no larger than 30” x 18” x 10" and weighing no more than 50 lb
• Carry-On Bag: Restricted to one piece per person, not to exceed 12” x 11” x 6”

Luggage & *Carry-On Bag Size Limits for North & South America, Australia & New Zealand Tours

• Luggage: Each guest traveling may bring one suitcase no larger than 30” x 18” x 10” and weighing no more than 50 lbs
• Carry-On Bag: Restricted to one piece per person, not to exceed 12” x 11” x 6”

Luggage & *Carry-On Bag Size Limits for Africa Tours

• Luggage: East Africa safari vehicles cannot accommodate the regular luggage dimensions and weights listed above. We kindly ask our guests to travel with a soft-sided bag or medium-sized suitcase.

Luggage & *Carry-On Bag Size Limits for Asia Tours

• Luggage: For internal flights within Asia tours, there is generally a 44-lb luggage allowance.
• Carry-On Bag: Restricted to one piece per person, not to exceed 12” x 11” x 6” 

• One *small, soft-sided day bag per guest: Because our coaches have large windows to enjoy the view, there is minimal space to store items securely overhead or under the seats. You may bring one soft-sided day bag, purse, backpack, tote, or the like on board your coach. Restricted to one piece per person, not to exceed 12” x 11” x 6”. Because we value our guests' safety, small rolling suitcases or bags with telescopic handles are not permitted.
• One suitcase per guest: To be stored under the coach while in operation. (In order to guarantee a smooth trip, guests are not permitted to store an additional "carry-on" bag beneath the coach with the luggage.)
• Misc. If you wish, you can also bring onboard a travel pillow, something to read, sunglasses, your phone, headphones if you'd like to listen to music, etc. 

*Please note: A "carry-on bag" on a tour coach is not the same as a "carry-on" for a flight. Carry-on bags are restricted to one piece per person, not to exceed 12” x 11” x 6”

How much coach travel there is depends on the itinerary, but we rarely spend longer than a couple of hours on the coach without a photo stop or visit. Some journeys are much shorter.

European Cruise Destinations
It's best to prepare for a variety of weather conditions, depending on your travel season and the regions through which you will be cruising. Layering clothing items is always your best bet, as this allows you to adjust to most temperatures, including artificially maintained temperatures, by adding or removing items throughout the day. Comfortable, sporty, smart-casual daywear is appropriate both onshore and onboard.

• Everyday slacks, khakis, walking shorts, and everyday skirts/dresses are recommended.
• For warmer temperatures, we suggest lightweight clothing that can be layered, such as a mix of sweaters, lightweight knit shirts, slacks, and walking shorts.
• For early spring and late fall departures, you’ll find sweatshirts, heavier cotton or wool tops and long-sleeved shirts, and corduroy or heavy khaki pants perfectly suitable.
• Mix-and-match color schemes work best to help keep baggage light.
• You will participate in a significant amount of walking over uneven terrain during your time ashore. We recommend comfortable walking shoes with good ankle support. Sturdy sandals are another good option.
• For evenings, any resort-type wear is perfectly suitable; however, we do ask that you not wear shorts to dinner. Men may want to bring one sport jacket for dressier restaurant venues and for special events onboard, such as the Captain’s Welcome and Farewell festivities. Women may wish to bring a cocktail dress or two for finer dining or entertainment experiences.
• A lightweight waterproof jacket (preferably hooded) or even a heavier-weight windbreaker for colder temperatures.

Exotic Cruise Destinations
These programs are very different from European river programs; attire is more casual due to the region’s warmer temperatures.

During the cruise/tour portion of your program, comfortable, lightweight clothing in lighter colors is strongly recommended. We suggest clothing that can be layered, such as a mix of cotton shirts, lightweight knit shirts, sweaters, everyday khakis, slacks, skirts/dresses, walking shorts, and sun hats. You will participate in a significant amount of walking over uneven terrain during your time ashore. We recommend comfortable walking shoes with good ankle support. Sturdy sandals are another good option.

• Egypt: For evenings, we recommend casual and cool attire; however, we require footwear to be worn at all times in the dining room. Sport jackets and cocktail dresses are not needed during this program. You may wish to pack at least one “smart casual” outfit for the onboard Gala Reception. For those on the Jordan extension, while sleeping quarters will be heated, the winter months can drop below freezing at night. Please pack accordingly for outside weather.
• India, Vietnam & Cambodia: For evenings, we recommend casual and cool attire; however, we require footwear to be worn at all times in the dining room. Sport jackets and cocktail dresses are not needed during this program.
• Peru: We recommend comfortable walking shoes, quick-drying and lightweight clothing, lightweight, long pants and rain gear, long-sleeved tops for jungle excursions, a wide-brimmed hat, extra socks, and a bathing suit.

Prepare for a variety of weather conditions, depending on your travel season and the regions through which you will be cruising. Layering clothing items is always your best bet, as this allows you to adjust to most temperatures, including artificially maintained temperatures, by removing or adding items throughout the day. Mix/match color schemes work best to help keep baggage light.

Don’t forget to pack a lightweight waterproof jacket (preferably hooded) or even a heavy-weight windbreaker for colder temperatures, especially during early spring, fall, and winter departures.

Please note: To enter the temples and other holy sites, guests should ensure that their shoulders and knees are covered.

In many ports, your river ship is small enough to dock within easy walking distance of the historic city center. Elsewhere, the ship may need to dock farther away, and a motorcoach transfer will be provided. There may be times when your ship moors next to another ship or between ships, especially in busy ports. Docking locations are determined by the local harbor authorities, not Uniworld or the ship’s captain.

The standard check-in and check-out times will apply regardless of flight schedules or transfer arrangements.

Arrivals: On the day of embarkation, your stateroom will be ready after 3:00 PM. Guests who embark prior to 3:00 PM can wait in one of the public areas onboard. For itineraries beginning at a hotel, your room will be ready after the hotel’s standard check-in time. Uniworld is unable to request early check-ins.

Departures: On the day of disembarkation, you must vacate your stateroom by 8:00 AM. Guests with flights departing later in the day may wait onboard in one of the public areas until 1:00 PM or later, depending on the sailing schedule. For itineraries ending at a hotel, you must vacate your room by the hotel’s standard check-out time. Uniworld is unable to request late check-outs.

Select ships offer complimentary Wi-Fi access. Service may be briefly interrupted in remote areas while sailing, or when moving through locks, and the speed will likely be slower than what you are used to back home.

The Uniworld staff and crew will do their best to deliver all excursions as promoted, yet there may be times when circumstances beyond our control require us to make certain changes to scheduled activities. Every effort will be made to operate programs as planned, but changes may still be necessary throughout the cruise.

Yes, each group has an English-speaking guide. Uniworld's local experts are considered the best in the industry, and their complimentary QuietVox audio headsets make it easy to hear every word of the insightful commentary.

Depending on the itinerary, talented local performers (music, dance, traditional arts, etc.) may come onboard from time to time to provide after-dinner entertainment.

Uniworld Boutique River Cruise Collection is modeled after its TTC sister company, the five-star Red Carnation Hotel Collection. Their collection of boutique hotels is known for their destination-inspired interior décor, gracious service, and carefully selected amenities—all of which provide an intimate, elegant and relaxed experience.

Likewise, their boutique river cruise ships are stylish floating hotels with inviting spaces, exquisite antiques, custom fabrics, and original works of art.

Suites: Each suite is a showstopper, boasting custom fabrics and upholstery, original artwork, handcrafted furniture, and Savoir® Beds of England. When you stay in a spacious Uniworld suite, you'll enjoy outstanding butler service, large all-marble bathrooms with double vanity, Asprey bath and body products, handcrafted Savoir® Beds of England, a fully-stocked bar, fresh cookies and fruit delivered daily, and more.

Most ships have either a self-serve laundrette (with ironing board) or laundry service for an additional fee. No dry cleaning services are available on any ship.

Checking in to your arrival hotel
Official check-in times vary from hotel to hotel. Should your flight arrive in the early morning in the city where your trip begins, you may find yourself arriving at the hotel before noon, and it could be early afternoon before your room is ready (2 pm/3 pm). Hotels try to prevent this, but check-in times cannot be guaranteed. The hotel will be able to suggest how any spare time could be used to enjoy the local restaurants, sightsee or relax while your room is made ready.

When arriving at your first hotel, check in at the main reception desk, where the reception staff will need to know your name and which operating brand you're traveling with (Trafalgar, Insight Vacations, Costsaver, etc.).

When your trip begins, all future check-ins will be managed by the Travel Director, who will advise you regarding procedures and hotel features prior to arrival. They will secure keys and oversee the delivery of your luggage to your room.

Photocopies of documents
Some European hotels are required to keep your passport at reception throughout your stay because of government, country, or local laws. You are therefore recommended to bring a photocopy of your passport and any visas with you when you travel. A helpful tip is to photocopy your airline tickets, credit cards, your driver’s license, etc., as this can speed up replacements on those rare occasions when the originals are lost. Even easier is to scan your documents and send them to yourself as attachments in an email so that you have access to them if needed.

Keys
Many hotels use magnetic key cards. These may be required to use the elevator. The first digit of the room number usually indicates the floor level to select. In many European hotels, key cards also operate the lighting and air-conditioning. The card is usually inserted into a slot or box located just inside the room in order for the electricity to function, and it is a great way to save energy!

Checking out of your hotel
Always make a last-minute check of safe deposit boxes, drawers, wardrobe, and the bathroom before departing each hotel and returning your key. If you have consumed any items from the mini bar or accessed pay-TV, etc., you are responsible for ensuring that incidental expenses are paid prior to departure. We recommend settling bills in the evening to ensure a smooth departure the following morning.

Yes. Plan to pack an adaptor and converter if you're traveling outside of the USA. 

As electrical plugs and outlets differ throughout the world, we recommend purchasing a universal travel adaptor with a built-in converter suitable for the countries you are traveling to. And to pick up any necessary adapters or converters for your electronic devices before departing on your guided tour.

It's important to note that not all appliances are compatible with voltage converters, so it's essential to check the labels or user manuals of your devices before using them with a voltage converter. 

To avoid any issues with electrical compatibility during your travels, consider purchasing appliances specifically designed for the voltage used in the region you'll be visiting or use appropriate voltage converters and plug adapters to ensure the safe operation of your American appliances.

Hair dryers are common accessories in hotels worldwide. Should you want to bring your own, though, you will need to bring an adapter and voltage converter. If you need a hair dryer during your trip but can't find one in your hotel room, you can inquire with the hotel staff. Many hotels will be able to provide a hair dryer upon request, either at the front desk or through housekeeping.

We select our hotels for their quality, impeccable service, and comfort, and the majority have air-conditioning. A few hotels in the northern Alps of Europe do not have air conditioning due to the colder climate.

While you may find that larger hotel chains enable you to control the temperature in your room manually, other hotels control the temperature automatically. Some unique, historic buildings cannot be retrofitted easily to allow for air conditioning at all. There are often local and national laws and regulations in place which prohibit use at night or in low season (October – May).

Most hotels offer a laundry service; in some cities, laundromats are also available. However, it’s sensible to pack enough clothing to avoid having to do laundry, as it can sometimes be costly or inconvenient.

Complimentary Wi-Fi is available in most hotel guestrooms and/or communal areas. On some occasions, the Wi-Fi may need an access code from hotel staff. Your Travel Director will provide details when checking in to each hotel.

Yes, hotels can change from those listed on the website or in your travel documents. This might be due to a variety of reasons and is often out of our control. If this does happen, we will ensure the new hotel is in a similar location and meets our high standards.

Guided Tours

All our guests will have access to the personal service of a dedicated and knowledgeable Travel Director. They will be on hand to help guide & support you throughout your trip and are able to offer a true insider’s perspective of each destination.

River Cruises

Uniworld employs a dedicated crew, professionally trained to the highest standards of service, so guests never have to worry about being well taken care of during their journeys.

We know that the human touch is what differentiates unforgettable travel experiences from those that are simply ‘good.’ Our Travel Directors come from a variety of backgrounds, but they all share a passion for travel and their home countries. These experienced professionals show you what the guidebooks can’t – a true insider’s perspective of each destination.

Europe, North & South America, Australia & New Zealand tours

Each Travel Director has been through a bespoke training program, and many have at least five years of experience. Your Travel Director will manage all the logistical details and planning of your vacation to ensure that everything runs seamlessly throughout your trip. Still, they will also be your friend as you travel. Their support and care enable you to be relaxed and comfortable as you experience new places and cultures. They will skillfully navigate you through each day’s planned itinerary and help you to get the most out of your free time while responding to any problems or issues that you might experience on the way.

Our Travel Directors are as interested to hear your story as they are passionate to share their own so as to anticipate your needs and provide those personal touches that surprise and delight our guests whenever they travel with us.

Africa & Asia tours

On our East Africa and Namibia tours, you will be accompanied by a Driver Guide, who is both a driver and a destination expert.

This information is included in the day-by-day itinerary for your trip.

When traveling with GET, baggage handling at hotels, service charges, and tips for hotel wait staff (for included meals) will all be taken care of by your Travel Director. There are, however, a few instances where individual tipping is welcome. 

• Local Specialists: No pre-pay. It is customary to show appreciation for the insights, stories, and know-how shared with you by the Local Specialists, and we suggest a gratuity equivalent to $1.00-$2.00 USD per person per half day.
• Your Coach Driver and Travel Director: Pre-pay available by destination. See below. The trip cost does not include gratuities for your Travel Director and Driver. At the end of your trip, you may express appreciation to your Travel Director and Driver for their excellent service and the personal attention you received. Gratuities are given at the discretion of each guest, and a suggested amount per person/per day is listed in your travel documents.
• Hotel Room Service, Bar services: No pre-pay. It is customary to tip hotel staff for room service delivery if the charge has not already been added to the bill. Where ice machines are not available, and you receive ice from the bar, a small tip to the bartender is always appreciated.
• Eating and Drinking: Tips and gratuities will be taken care of by your Travel Director for all meals included in your itinerary. When you are exploring on your own, it's helpful to know regional norms around tipping.

Pre-Paid Gratuities on Europe Tours

For your convenience and ease, yes - there is an option to pre-pay gratuities for the Travel Director and Driver at the time of booking. 

Pre-Paid Gratuities on North & South America, Australia & New Zealand Tours

For your convenience and ease, yes - there is an option to pre-pay gratuities for the Travel Director and Driver at the time of booking. 

Pre-Paid Gratuities on Africa & Asia Tours

On our Asia and Africa tours, there is no option to pre-pay gratuities. If you would like to thank your destination expert, this can be done on tour. 

Pre-Paid Gratuities on Uniworld River Cruises

To ensure truly carefree and effortless travel, gratuities for onboard personnel (ship staff, crew, Cruise/Tour Manager) are included during the cruise/tour.

Quick Tipping Tip

In North America, it is customary to tip for a variety of services. If you go to a restaurant on your own, you'd usually tip 10-20% of the total bill before tax. Other services, from taxi drivers to bartenders, typically receive 10%. Your Travel Director can also answer any questions regarding when and how much to tip.

Please note: In Europe, there is no obligation to leave a tip, but between 5% and 10% is typical in most European restaurants. Make sure to check that a service charge hasn’t already been added on, as this is becoming more common. Also, bear in mind that tipping is only necessary at a table service restaurant. When eating out at a pub or fast food outlet where you order your food from a counter, tipping isn’t necessary or expected.

We plan to show you a great deal and always endeavor to make the most of every day of your vacation. In order to make that possible, we thank you in advance for your punctuality, which affords all our guests the opportunity to enjoy their time with us to the fullest.

Departure time is when everyone is seated comfortably and the coach is pulling away from the hotel or rest stop. The savvy traveler will always allow themselves enough time for bathroom visits, settling bills, and slow elevators. Your Travel Director will choreograph the day to enhance the itinerary and go out of their way to ensure that those all-important timings are clearly explained. They will also provide you with a contact number should you be in need of assistance.

Sightseeing is included in your itinerary and will generally involve a fair amount of walking and standing (as well as sitting). Some of the areas visited may be pedestrian-only with some steep inclines and cobblestones, so we would suggest bringing suitable footwear for your ease and comfort. Many streets in Europe are narrow, and coaches may not be permitted to drop guests off at the entrance. Although we will always try to get you as close as we can, some walking should be anticipated.

There are a number of terms used to describe sightseeing activities in the itinerary, and there are slight differences in their meaning:

• A day to relax – No planned activities; time for Optional Experiences or other independent activities. Your Travel Director will be able to assist you by providing ideas and suggestions to match your interests and get the most out of the day.
• Orientation tour – Places of interest are pointed out, allowing you to go and explore them on your own.
• See – Observe sights while passing by on your coach, cruise, or train.
• Sightseeing tour - A Local Specialist will accompany you to a city or site.
• Time to relax and discover – Free time on your own.
• View –  A brief stop to enjoy the sights and take some photos.
• Visit – A stop with time to enjoy a specific site.
• “Why not see” or “perhaps enjoy” – These phrases refer to Optional Experiences not included in the trip package but available for an additional fee. Your Travel Director will be happy to provide you with information regarding these or other ways to spend your free time.

Your trip documents will provide all the information you need to join your trip, such as your first hotel and what time to get there. You can access this by logging into your MyGET account. These will be available approximately seven days prior to your departure.

On most tours in Europe, your Travel Director will also be in touch a few days before your trip to introduce themselves and re-confirm your meeting point.

Worldwide Trafalgar, Insight, and Luxury Gold Tours

On Trafalgar, Insight, and Luxury Gold tours, porterage is included for each guest’s suitcase throughout the trip (one item per person), which means that you only have to bring your day bag on and off the coach each day. The porters will deliver all suitcases to the coach, where the Travel Director will check them and the driver will load them into the baggage compartment.

Your Travel Director will provide you with a luggage tag, which we advise you to use as this assists with identification and security. On arrival at each hotel, suitcases will be delivered to your rooms by the hotel porters. We suggest that you pack toiletries and any personal items you may want immediately on arrival in your hand baggage so they are instantly available.

So your driver and the hotel porters can safely lift and transport your suitcase throughout your holiday, we strongly recommend that you test the weight of your baggage prior to travel. You should be able to lift and comfortably transport it for short distances.

Worldwide Costsaver Tours

On Costsaver tours, you'll enjoy a fantastic and more independent experience at an exceptional price. You'll receive all the essential amenities, though services like porterage are not included.

Your Travel Director and Driver will help unload and load luggage on and off the coach, but it is your responsibility to take your luggage from the coach to and from your room.

So your driver and any hotel porters can safely lift your suitcase on and off your coach, we strongly recommend that you test the weight of your baggage prior to travel. You should be able to lift and comfortably transport it for short distances.

Sharing your experiences with friends and family back home is an important part of your trip.

If you choose to bring a smartphone, ensure you contact your service provider to find out how much it will cost to use your phone internationally. You might consider disabling data roaming or purchasing a prepaid service or SIM to keep control of costs. Be mindful of other guests if you take a cell phone call on the coach.

Making telephone calls from your hotel room can be very expensive. A pre-paid calling card is an easy way to save money when making telephone calls. Calling cards are readily available for purchase in most stores - please ask your Travel Director for further information.

Complimentary WiFi is usually available on our coaches, and your hotel will also provide complimentary WiFi access.

We regret that no refunds can be made for absences from a trip, including experiences such as missed meals or sightseeing.

Yes. We want to ensure you get all you want out of your trip. Each itinerary offers the perfect balance of downtime and discoveries. We also give you the opportunity to tailor your trip with Optional Experiences. Some of our trips offer a more relaxed pace, with later starts and longer stays in each place.

If you would like to exclude yourself from an included experience, please ensure you speak with your Travel Director so they are aware of your plans. They will make sure you are aware of any necessary times or meeting points. Please note we cannot provide any compensation or refunds if you decide not to take part in an included activity or meal.

Trafalgar Tours

Trafalgar trips feature a range of experiences to get you closer to the heart of your destinations.

• Iconic experiences are the must-see experiences included in your trip itinerary. From touring the ruined city of Pompeii in Italy to wine tasting in Stellenbosch, South Africa, the icons are unmissable travel moments.
• Be My Guest experiences do just that by inviting you to dine with locals. Feast on a home-cooked lunch at a stud farm in Portugal, or visit a local market with a chef in Lima, Peru.
• MAKE TRAVEL MATTER® Experiences are included in your itinerary. They benefit the environment and local communities as well as providing guests with a memorable and unique experience.
• As well as included experiences, you can also add Optional Experiences to tailor your trip to your interests. These experiences are available for an additional cost and can be booked and paid for during your trip.

Insight Vacations

On an Insight Vacations tour, the itinerary is just the start of the adventure. With Optional Experiences and Insight Choice, you shape your vacation to suit you.

• Tailor your Insight Vacations travels by making the most of the wide range of Optional Experiences available on your tour. Whether dining on Tuscan cuisine in the home of Machiavelli or whale watching off the coast of Iceland, Insight's Optional Experiences enhance and personalize your journey.
  Optional Experiences are booked and paid for on tour through your Travel Director. Explore the options available on your tour in advance in the Tour Highlights section of your tour webpage.
• Insight Choice: With Insight Choice, you take charge of the itinerary. Choose between two carefully selected experiences to ensure your tour reflects your passions and preferences.
  Explore the Insight Choice options available on your tour in the itinerary section of your tour webpage.

Uniworld River Cruises

Every Uniworld cruise is meticulously crafted to be an experience you won’t find anywhere else, filled with moments that are each more breathtaking than the last. They go the extra mile to ensure that included and optional excursions immerse you in the authentic culture, sights, and cuisine of the places you’ll visit.

• Village Day: Get an in-depth look into the quaint destinations you visit and the local people who bring them to life.
• Let's Go: These active excursions feature walking, hiking, cycling, kayaking, and golfing activities.
• Do As the Locals Do: Experience life like a local, from riding the subway to stopping into a café for a local treat.
• Night Out: Private after-hours tours of popular attractions and fun local nightlife experiences.
• Private Experiences: From visiting a museum without the crowds to an after-hours tour of a famous landmark, these included and once-in-a-lifetime experiences are arranged privately for Uniworld guests.
• Masterpiece Collection: Tasting cheese with a cheese affineur in Rüdesheim or cruising through the streets of Bordeaux in a retro sidecar–if going above and beyond is what you’re after, you’ll be sure to enjoy our selection of Masterpiece Collection optional experiences, available for an additional cost.
• Curated Services: Guests looking to treat themselves and their loved ones to a private, extraordinary experience can arrange a Curated Service. These experiences can be booked onboard, often include a private car and/or guide, are fully customizable, and provide guests with an opportunity to create an extraordinary moment just for them.

Optional excursions cannot be reserved prior to the cruise. Optional excursions can be booked with your Cruise Manager and charged to your onboard account. Some optional excursions require a minimum number of participants to operate. There are no refunds for cancellations made within 24 hours of the tour start time or for pre-paid tours. 

Select Masterpiece Collection excursions may be booked in advance. We recommend calling Uniworld or your preferred Travel Advisor for more information.

Costsaver Tours

As our most independent style of traveling, above all, a Costsaver trip is about choice. That's why you'll find plenty of free time built into your itinerary.

• With over 550+ Choice Optional Experiences to choose from, you get to experience a destination in your own way. That's why Costsaver is our ultimate unpackaged and independent touring option.

Please note: Optional Experiences may vary in price and availability due to seasonal conditions and minimum passenger participation. They are subject to change without notice.

This information is included in the day-by-day itinerary for your trip.

We strive to accommodate vegetarian guests as best we can depending on the destination and establishments, and we can assist with diabetic, gluten-free, and other medically-recommended diets. Please advise us at the time of booking.

Unfortunately, we’re unable to supply meals in accordance with strict religious requirements. We cannot provide salt-free, Kosher, Halal requests or specific dietary supplements such as milk alternatives and high protein or low-carb meals.

You can inform us of any dietary requirements when you book, by contacting our team at 1-877-622-9109, or by logging into My GET Travel Portal and selecting 'view trip details' for your trip. 

Yes. We want to ensure you get all you want out of your trip. Each itinerary offers the perfect balance of downtime and discoveries. We also give you the opportunity to tailor your trip with Optional Experiences. Some of our trips offer a more relaxed pace, with later starts and longer stays in each place.

If you would like to exclude yourself from an included experience, please ensure you speak with your Travel Director so they are aware of your plans. They will make sure you are aware of any necessary times or meeting points. Please note we cannot provide any compensation or refunds if you decide not to take part in an included activity or meal.

Optional experiences cannot be pre-booked. The majority of Optional Experiences will be offered to you by your Travel Director at the beginning of your trip. Some may be subject to change, depending on the time you are traveling or local circumstances, including weather and days of the week. Your Travel Director will provide further information.

If you would like to see what is available, along with pricing for optional experiences, please look at the day-to-day itinerary and price includes sections of your trip on our website.

Wheelchair
Yes, in most circumstances, you’re able to travel with a wheelchair on your trip, as long as you’re traveling with someone willing to provide personal assistance.

Motorized scooter
Not all itineraries will be able to accommodate a motorized scooter, but it is essential that we look into all elements of the vacation and our guests' needs.

For all specific requirements, including requests such as this, Please tell us at the time of booking if you plan to bring a wheelchair or a motorized scooter to ensure we can meet your needs.

Relaxing and switching off from everyday concerns are all part of the holiday experience. Your Travel or Cruise Director will ensure that things run seamlessly on your trip. However, it is a good idea to be aware of issues that might affect your enjoyment and to take precautions to avoid undesirable situations.

Personal Belongings
Many of us carry expensive equipment such as mobile phones and cameras to capture our travel memories and keep in touch with loved ones. Be wary of showing them off in crowded places, and never leave them on the table in restaurants, bars, hotel lobbies, and public places (breakfast rooms).

Bags
Keep your bag with you at all times. Wear it across your chest and ensure the bag is on the front of your body when you walk through crowded places.

Passport and Documents
Make sure your passport is always safe. Keep it on your person on travel days.
A money belt worn under your clothing is the safest place to carry your passport, as well as other essential documents, a spare credit or debit card, larger cash amounts, and any emergency contact lists for any credit/ bank cards that you use..
Many hotels provide safety deposit boxes for your use on more extended stays, but be sure to reclaim them before checking out. Make a photocopy of your passport and important documents and keep them separate from the originals.

Cash
Only carry as much cash as you need, and avoid displaying large numbers of notes when paying for anything.

Hotels
When leaving your room, securely shut all windows and close the door to your room as you exit, with enough force to ensure it properly locks. Remember to keep your room key safely on you. On arrival at a new hotel, familiarize yourself with escape routes and locate the nearest fire exit to your room. Always know how to raise the alarm.

Situational Awareness
Avoid confrontational situations and large gatherings and if at any time a situation doesn’t feel right, walk away.

Hostile Situations
In the very unlikely situation you find yourself in the vicinity of a hostile incident, leave immediately and contact the police. If you are unable to leave, find somewhere to hide, lock the door and keep as quiet as possible. Remember to turn your phone to silent and contact the police.

We care about the planet. With that in mind, we recommend you pack a reusable water bottle for your trip to reduce your plastic waste.

The majority of countries in Europe have safe drinking water. In Eastern Europe, alternative water options are recommended in some areas. Your Travel Director will advise when the use of bottled water is recommended.

On a coach tour, there will be multiple rest stops throughout the day where you can refill your bottle with water or purchase a drink. We recommend the app Tap - Find Water Anywhere on your phone, which shows you the nearest refill station.

Find out more about how we MAKE TRAVEL MATTER^®.