Before You Go

Worldwide

Even in these uncertain times, we give you the assurance that you can still travel and explore the world with confidence.

From dreaming, to planning, to booking, we’re with you every step of the way. In response to the changed world, we’ve elevated our wellbeing protocols and also offer you flexible and risk-free booking terms. What hasn’t changed, is the fact that you’ll still enjoy the same ease of having everything taken care of, combined with the rich and unique local travel experiences.

We understand your concerns and you can see here all the steps we’ve taken to give you peace of mind for your worries so that you can travel without a worry in the world and have the most amazing time. 

Europe, North & South America, Australia & New Zealand tours

Every travel moment counts, and to ensure that your trip runs seamlessly, as well as make sure we can contact you in the unlikely event of an emergency, we require all our guests to register before they travel at https://my.getours.com/login. Registration only takes a few minutes and you will be asked to enter your contact details such as an email address, a cell phone number and the contact details of a nominated person we can call in the event of an emergency. We also invite you to share details of any specific dietary requirements and travel preferences, special celebrations, etc. Once registered, you will find all your itinerary details, be able to download your e-Documents and meet your Travel Director online.

Africa & Asia tours

Unfortunately, our Africa and Asia Travel Directors do not have the same level of access to passenger details as on other destination tours, so you will not be able to connect with them prior to the tour or online. Rest assured, the quality of your on-tour experience will still be impeccable, and they are looking forward to meeting you on tour.

Worldwide

Your departure

Generally, check-in times require guests to arrive at the airport a minimum of two hours before a domestic flight and three hours before an international flight. This allows you plenty of time to check in and pass through security to the boarding area. Online check in means you can save time and fuss at the airport by checking in for your flight via the website prior to your arrival at the airport.

Please allow enough time to get to your flight – be aware that during busy travel periods or at airports with heightened security, you may experience longer queues. Boarding usually starts 30-45 minutes before departure and the gate generally closes 20-minutes prior to departure. Check with your airline to see what time check-in counters open

Airport check in

Everyone traveling, regardless of age, needs their own set of travel documents. All guests including children must have a machine-readable passport valid for six months after your trip return date along with any applicable visas. International travel doesn’t have to be tricky – just make sure your travel documents and required paperwork are in order. When you travel internationally, you are responsible for ensuring you have the correct documents to enter and pass through any countries during your trip, and then make your way back home.

Please note: Always use the information exactly as it appears on your passport (to book and complete any documents).

Airline tickets

Please check your airline tickets carefully as many airlines have code share agreements with other airlines. This means that you may travel from point of departure to point of destination using more than one carrier. If your ticket states “Flight operated by (airline)” you will need to check in with that airline and not the airline listed as the original carrier.

Airline connections

Traveling internationally may require you to change planes in major airports. Your airline will provide you with details of the minimum connection time required to transfer from one gate to another at each specific airport. We recommend that you check any connection times carefully and familiarize yourself with the airport layout prior to landing. When checking in for your flight, ensure you check in to your final destination so you do not need to claim luggage and re-check it during flight connections.

Airport security

Before flying, you will go through airport security. These measures are in place to help maintain your safety, so familiarize yourself with the rules; this will help you pass through the security checks as quickly as possible. Restrictions on what you can take on board and in hand luggage vary from time to time and country to country, so we recommend you read the latest security advice before traveling. Please remember that although all airports must adhere to relevant aviation security requirements, security procedures may vary from airport to airport. More information can be found on the website of the airport you are flying from and usually from that of your airline or travel company.

Europe tours

Traveling with GET entitles each guest to travel with one suitcase not exceeding 50 lbs in weight, with the dimensions of 30” x 18” x 10”. Carry-on/hand luggage is restricted to one piece per person, not exceeding 12”x11”x6” to fit under your coach seat or in the small overhead compartment. 

So your driver and the hotel porters can safely lift and transport your suitcase throughout your vacation, we strongly recommend that you test the weight of your baggage prior to travel. You should be able to lift and comfortably transport it for short distances.

Baggage allowances vary from airline to airline, and you should check with your chosen carrier for details prior to travel.

North & South America, Australia & New Zealand tours

You can bring one suitcase per person with the dimensions of 30” x 18” x 10” and weight not exceeding 50 lbs due to the limited space on the coach. You can also bring one piece of hand luggage, provided it is small enough to take on the coach and does not have telescopic handles.

Africa & Asia tours

East Africa safari vehicles cannot accommodate the regular luggage dimensions and weights listed above. We kindly ask our guests to travel with a soft-sided bag or medium-sized suitcase.

For internal flights within Asia tours, there is generally a 44-lb luggage allowance.

Europe tours

In order to ensure a healthy and enjoyable trip, we strongly suggest that you pack a plentiful supply of any medication that you may need while on vacation. All prescriptions should be filled, up-to-date and in their original packaging. Always pack prescriptions in your carry-on bag with copies of your prescription paperwork as your checked luggage may not always be easily accessible, particularly in the event of delays, lost luggage, etc.

You might be concerned that enhanced airport security measures concerning the quantities of liquids that you can carry aboard an aircraft will prevent you from taking your medication on flights. You need not worry – provided your medication is accompanied by the relevant documentation from your doctor (a doctor’s note or letter should be fine), you are entitled to take it with you on board your flight.

We would always advise you to research the rules around taking your medication to your destination country and what proof of treatment you’re expected to bring with you. For example, you can avoid any issues at airport customs in Spain by having your prescription drugs and doctor’s letter readily available. However, not all European countries have the same regulations. Everyday over-the-counter medicines are not carried on the coach. Your Travel Director will be able to advise you where to purchase items if needed.

Please contact your doctor or health care provider before traveling to determine which vaccinations or other health precautions are recommended for your travels. Most countries in which we travel do not require any special vaccinations; however, requirements can change at any time and we strongly recommend that you check for more detailed and current information before you travel. Each guest must comply with entry, health and other requirements of the countries visited during your trip. You can keep informed of current health news by visiting www.travelhealthpro.org.uk.

Guests should advise of any dietary or health-related issues that might affect them during their travels. For example, if a guest carries an auto-injector for nuts or other allergies or has a condition requiring special attention.

Please notify GET of any disability requiring special assistance prior to traveling. This enables us to make reasonable adjustments in order to accommodate specific requirements of those traveling with a disability. A companion should always accompany those guests who require individual assistance to walk, get on and off the motorcoach and other vehicles, and for personal needs such as dining, dressing, etc.

Rest of the world

In order to ensure a healthy and enjoyable trip, we strongly suggest that you pack a plentiful supply of any medication that you may need while on vacation. All prescriptions should be filled, up-to-date and in their original packaging. Always pack prescriptions in your carry-on bag with copies of your prescription paperwork as your checked luggage may not always be easily accessible, particularly in the event of delays, lost luggage, etc.

You might be concerned that enhanced airport security measures concerning the quantities of liquids that you can carry aboard an aircraft will prevent you from taking your medication on flights. You need not worry – provided your medication is accompanied by the relevant documentation from your doctor (a doctor’s note or letter should be fine), you are entitled to take it with you on board your flight.

We would always advise you to research the rules around taking your medication to your destination country and what proof of treatment you’re expected to bring with you. Please also contact your doctor or health care provider before traveling to determine which vaccinations or other health precautions are recommended for your travels. Most countries in which we travel do not require any special vaccinations; however, requirements can change at any time and we strongly recommend that you check for more detailed and current information before you travel. Each guest must comply with entry, health and other requirements of the countries visited during your trip.

Guests should advise of any dietary or health-related issues that might affect them during their travels. For example, if a guest carries an auto-injector for nuts or other allergies or has a condition requiring special attention.

Please notify GET of any disability requiring special assistance prior to traveling. This enables us to make reasonable adjustments in order to accommodate specific requirements of those traveling with a disability. A companion should always accompany those guests who require individual assistance to walk, get on and off the motorcoach and other vehicles, and for personal needs such as dining, dressing, etc.

Worldwide

We understand how important it is to stay connected with family and friends when you are traveling. In your travel documents, you will find a detailed hotel list that will provide you with hotel names, addresses, contact numbers and dates of stay. We recommend that you leave a copy of this with family and friends so that they may contact you if needed.

You may wish to bring a smartphone with you. If so, ensure you contact your service provider to inform them of your travel itinerary and dates prior to departure. Most companies will have an international plan, which will allow you to make calls outside your home country. If you do not already have this, we recommend you purchase it prior to leaving and make sure that your phone and access service will work in the country/countries where you are traveling.

Making long-distance calls from hotel rooms may be possible but is very expensive. Please be advised that even if you use a ‘toll-free’ calling card a surcharge may be applied, so always check beforehand to avoid a costly surprise. If purchasing a calling card for use while traveling, ensure that the card covers the country/countries in which you will be traveling. A list of counties should be clearly displayed on the card or packaging.

Worldwide

At GET, our younger guests are just as important as our older ones, so we’ve taken care to craft action-packed itineraries that’ll impress children aged five years or older. All children and young people under eighteen years old must however be accompanied by an adult who will be responsible for their supervision and welfare.

Some countries have established practices to prevent international abductions of children and because of this, it is recommended that you secure a “Child Travel Consent” prior to departure if you are traveling with a minor who is under eighteen years of age. This documents that a minor has permission from his or her parent(s) or guardian(s) to travel and may be requested by authorities and officials when a child is traveling internationally:

• With one parent or guardian;
• Without a parent;
• Alone;
• With an adult who is not a parent or guardian.

If the traveling parent has sole custody, he or she will require a notarized true copy of a court order or equivalent proving custody. If both parents have custody, or the non-traveling parent has custody, the traveling parent will need notarized consent from the non-traveling parent. We recommend that you contact relevant consulates and airlines for additional information and guidance.