Before You Go

Before you depart for your tour, it’s likely you will have a number of questions about what to expect when you travel with us. We have included our most frequently asked questions below to give you total peace of mind and assurance before you set off on your next vacation with us.

We make traveling easy and hassle free

We make traveling easy and hassle free

Flexible booking: 30-day deposit refund guarantee + no change fees 
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Flexible booking: 30-day deposit refund guarantee + no change fees 
See flexible booking terms >

#1 in Wellbeing: Industry leading 3-step wellbeing protocols
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#1 in Wellbeing: Industry leading 3-step wellbeing protocols
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Current Entry Requirements: Check your destination
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Current Entry Requirements: Check your destination
View Entry Guide >

Worry-free travel

Worldwide

Even in these uncertain times, we give you the assurance that you can still travel and explore the world with confidence.

From dreaming, to planning, to booking, we’re with you every step of the way. In response to the changed world, we’ve elevated our wellbeing protocols and also offer you flexible and risk-free booking terms. What hasn’t changed, is the fact that you’ll still enjoy the same ease of having everything taken care of, combined with the rich and unique local travel experiences.

We understand your concerns and you can see here all the steps we’ve taken to give you peace of mind for your worries so that you can travel without a worry in the world and have the most amazing time. 

Worldwide

You can check the latest COVID-19 travel regulations, quarantine policies and border statuses for destinations around the world here.

Tour registration and documents

Europe, North & South America, Australia & New Zealand tours

Every travel moment counts, and to ensure that your trip runs seamlessly, as well as make sure we can contact you in the unlikely event of an emergency, we require all our guests to register before they travel at https://my.getours.com/login. Registration only takes a few minutes and you will be asked to enter your contact details such as an email address, a cell phone number and the contact details of a nominated person we can call in the event of an emergency. We also invite you to share details of any specific dietary requirements and travel preferences, special celebrations, etc. Once registered, you will find all your itinerary details, be able to download your e-Documents and meet your Travel Director online.

Africa & Asia tours

Unfortunately, our Africa and Asia Travel Directors do not have the same level of access to passenger details as on other destination tours, so you will not be able to connect with them prior to the tour or online. Rest assured, the quality of your on-tour experience will still be impeccable, and they are looking forward to meeting you on tour.

Personalization

We will be able to personalize your trip based on your interests, dietary and rooming preferences.

Ease of travel

  • Your trip will be seamless, from hotel check-ins to passports and security checks.
  • We will have your emergency contact details on file in the unlikely case we’ll ever need them.
  • You can view your itinerary and trip map day-by-day and check all the relevant travel and booking details.
  • You can unlock your e-documentation.

Social Connection

  • Connect with fellow guests and the Travel Director, prior to and during the trip.
  • Send updates to social networks.
  • Receive daily trip news and itinerary updates from your Travel Director.

Worldwide

Once registered, you’ll be able to unlock your travel documents approximately 3 weeks prior to departure on the MyGET travel portal, and also access a number of social interaction tools such as group chat with your Travel Director and other guests.

Europe tours

Passports are needed when traveling outside of your home country. Each guest must ensure that their passport is valid for at least six months beyond the conclusion of their trip and that all necessary visas and permits for the trip have been acquired. Multiple-entry visas may be required if you are entering a country more than once on your vacation.

Guests are advised that only the countries you plan to visit can provide up-to-date information about their specific visa requirements. Travelers should contact the nearest embassy or consulate of the countries they plan to visit well in advance of travel. Check your itinerary carefully and remember that requirements vary based on passport place of issue, and the process can take time. Check that multi-entry visas have the correct entry dates and destinations before you travel. Please be aware that with some itineraries, you may travel through a country without making an overnight stop, but will still require a visa to enter/exit.

Please ensure that you carry proper identification with you at all times as entry documents and passports will be required at border crossings. Usually crossing borders is a very straightforward process that is managed by your Travel Director, however, be advised that you may be required to open luggage and answer simple questions regarding the length of your stay, purpose of travel, etc.

For the latest COVID-19 travel regulations, quarantine policies and border statuses for destinations around the world, please click here.

Rest of the World

Passports are needed when traveling outside of your home country. Each guest must ensure that their passport is valid for at least six months beyond the conclusion of their trip and that all necessary visas and permits for the trip have been acquired. You are responsible for obtaining all necessary visas prior to the departure of your guided vacation. Depending on your nationality, you may need visas to enter certain countries included on your trip. Please note that obtaining visas can take up to six weeks prior to your departure. It is strongly advised that you consult your Travel Specialist and the local Consulate or Embassy of the country you are visiting well in advance to determine which visas they require and how to obtain them.

Visit the VisaCentral website for more information.

For the latest COVID -19 travel regulations, quarantine policies and border statuses for destinations around the world, please click here.

Worldwide

If you do not purchase your travel insurance through us, please be aware that GET highly recommends you obtain travel insurance ahead of joining our trip. Unexpected events can happen when you travel, like an accident or illness during your trip (such as Covid-19), which can bring additional personal risks and costs. We offer several insurance plans, or you can choose to buy travel insurance from another provider. If you choose the latter, please be sure you are covered for the complete dates of your tour, and please validate that you have the appropriate level of coverage in the currency for your country of origin, in the following categories: Trip interruption; (to cover the cost of your trip, including air); Trip Delay; Emergency Evacuation/Repatriation; Medical Expenses from illness (covering individual or pandemic event; etc.)

In addition to the above, it’s important to note that certain countries have a requirement for visitors to have valid medical insurance upon entry, and in Europe, you may find that doctor surgeries, dentists and hospitals often require payment in cash prior to providing services. While rare, medical evacuation can be exceptionally expensive. GET cannot be held responsible for denied entry if a guest is unable to provide details to authorities of insurance or denial of entry for any reason.

In addition, no responsibility is accepted for damage, loss, or delay to baggage or any of a guest’s belongings throughout the duration of the trip. For these reasons and for your peace of mind when traveling, we suggest that your policy should cover the following;

  • Cancellation or curtailment of your vacation due to medical or other reasons

  • Loss or damage to your property and baggage

  • Loss of cash, credit cards etc.

  • Medical costs and personal accidents

Do remember to bring a copy of your policy, contact phone numbers and details of how to claim.

If you choose to purchase GET’s own Travel Protection plan, you will have the flexibility to cancel your trip for ANY reason, up to 24 hours before departure. Depending on the plan you select, you will be eligible for either a Future Travel Certificate or a mix of 60% cash back insurance benefit with a 20% Future Travel Certificate. Both plans include additional coverage for COVID-19.

Air travel information

Worldwide

Your departure

Generally, check-in times require guests to arrive at the airport a minimum of two hours before a domestic flight and three hours before an international flight. This allows you plenty of time to check in and pass through security to the boarding area. Online check in means you can save time and fuss at the airport by checking in for your flight via the website prior to your arrival at the airport.

Please allow enough time to get to your flight – be aware that during busy travel periods or at airports with heightened security, you may experience longer queues. Boarding usually starts 30-45 minutes before departure and the gate generally closes 20-minutes prior to departure. Check with your airline to see what time check-in counters open

Airport check in

Everyone traveling, regardless of age, needs their own set of travel documents. All guests including children must have a machine-readable passport valid for six months after your trip return date along with any applicable visas. International travel doesn’t have to be tricky – just make sure your travel documents and required paperwork are in order. When you travel internationally, you are responsible for ensuring you have the correct documents to enter and pass through any countries during your trip, and then make your way back home.

Please note: Always use the information exactly as it appears on your passport (to book and complete any documents).

Airline tickets

Please check your airline tickets carefully as many airlines have code share agreements with other airlines. This means that you may travel from point of departure to point of destination using more than one carrier. If your ticket states “Flight operated by (airline)” you will need to check in with that airline and not the airline listed as the original carrier.

Airline connections

Traveling internationally may require you to change planes in major airports. Your airline will provide you with details of the minimum connection time required to transfer from one gate to another at each specific airport. We recommend that you check any connection times carefully and familiarize yourself with the airport layout prior to landing. When checking in for your flight, ensure you check in to your final destination so you do not need to claim luggage and re-check it during flight connections.

Airport security

Before flying, you will go through airport security. These measures are in place to help maintain your safety, so familiarize yourself with the rules; this will help you pass through the security checks as quickly as possible. Restrictions on what you can take on board and in hand luggage vary from time to time and country to country, so we recommend you read the latest security advice before traveling. Please remember that although all airports must adhere to relevant aviation security requirements, security procedures may vary from airport to airport. More information can be found on the website of the airport you are flying from and usually from that of your airline or travel company.

Europe tours

All GET guests benefit from complimentary arrival and departure transfers* by shuttle coach on the arrival and departure day of their guided vacation. Times are specified on the individual itinerary pages. If your flight times do not coincide with the shuttle coach transfer timings, you may choose to book and purchase a transfer. In addition, guests who arrive before or leave after the scheduled vacation may also book a transfer through GET, providing they also purchase the additional pre-and/or post-holiday hotel night(s).

GET provides complimentary airport transfers in the Eastern Mediterranean region at any time on the first and last day of the vacation or on other days in conjunction with pre- and/or post-trip accommodation booked through GET. Flight times must be provided to GET at least twenty-one days before flight departure.

*Please note: When traveling to London, transfers are chargeable from London Heathrow and London Gatwick Airport to your hotel. You will find specific joining instructions as to where you will locate an Airport Host or Travel Director at the scheduled transfer times in your travel documents.

Rest of the world

Transfers will depend on the trip you choose and vary among destinations. In general, if you are joining or departing your guided vacation on the first or last day, return transfers between the airport and hotel are included. You’ll find specific information on your itinerary page.

Guests make their own arrangements for arrival transfers and for departure transfers unless the last day is a travel day ending with an airport drop (see itinerary for airport arrival times). GET offers the option to purchase private transfers for selected cities. Guests may check at time of booking if those are offered for the selected itinerary. Otherwise, guests will be provided local transfer options after booking so they can make their own arrangements. Guests arriving before or leaving after the scheduled itinerary day may choose to purchase a private transfer through Trafalgar provided that they also purchase the additional pre- and post-trip hotel night(s) from Trafalgar. When booking extra night(s) accommodations, guests will have the opportunity to book the relevant transfer service(s).

Luggage and packing

Europe tours

Traveling with GET entitles each guest to travel with one suitcase not exceeding 50 lbs in weight, with the dimensions of 30” x 18” x 10”. Carry-on/hand luggage is restricted to one piece per person, not exceeding 12”x11”x6” to fit under your coach seat or in the small overhead compartment. 

So your driver and the hotel porters can safely lift and transport your suitcase throughout your vacation, we strongly recommend that you test the weight of your baggage prior to travel. You should be able to lift and comfortably transport it for short distances.

Baggage allowances vary from airline to airline, and you should check with your chosen carrier for details prior to travel.

North & South America, Australia & New Zealand tours

You can bring one suitcase per person with the dimensions of 30” x 18” x 10” and weight not exceeding 50 lbs due to the limited space on the coach. You can also bring one piece of hand luggage, provided it is small enough to take on the coach and does not have telescopic handles.

Africa & Asia tours

East Africa safari vehicles cannot accommodate the regular luggage dimensions and weights listed above. We kindly ask our guests to travel with a soft-sided bag or medium-sized suitcase.

For internal flights within Asia tours, there is generally a 44-lb luggage allowance.

Worldwide

For ease and comfort, porterage is included for each guest’s suitcase throughout the trip (one item per person) which means that you only have to bring your hand luggage on and off the coach each day. The porters will deliver all suitcases to the coach where the Travel Director will check them and the driver will load them into the baggage compartment.

Your Travel Director will provide you with a luggage tag, which we advise you to use as this assists with identification and security. On arrival to each hotel, suitcases will be delivered to your rooms by the hotel porters. We suggest that you pack toiletries and any personal items you may want immediately on arrival in your hand baggage so they are instantly available.

Worldwide

Should your luggage be delayed by your airline, it is the airline’s responsibility to ensure that it is delivered to you while traveling. Claims for reimbursement for delayed baggage should be addressed to the airline directly. We suggest that you complete a claim form at the airline desk upon arrival and prior to passing through passport control and customs. You may wish to provide the airline with the list of hotels you are staying at so the baggage may be forwarded to you directly.

Europe

The weather in Europe varies by region, proximity to water, altitude and time of year so we suggest that you pack layers of clothing that can be added or removed as necessary. A comfortable pair of flat shoes /trainers for walking is essential as you will be visiting cities and sites with cobbled streets and uneven terrain. A light waterproof jacket may also be useful and a sun hat during the summer months.

Bear in mind that some excursions will take in visits to cathedrals or other religious locations where more modest attire, covering the shoulders to below the knees, is appropriate. There may be a restriction on shorts/mini-skirts and bare shoulders at some religious sites, where both men and women are required to cover up. A scarf applied across the shoulders is perfectly acceptable. This is particularly important in countries such as Italy where standards of dress are rigorously enforced. 

Useful items that you may wish to pack can include:

  • A small travel alarm so that you do not have to worry about booking wake up calls at your hotel;
  • A travel iron if you like your clothes to be pressed;
  • A wash cloth and carry bag;
  • A travel pillow;
  • A copy of your hotel contact list, so should your luggage be mislaid by your airline, you can be reunited with it easily. We would also suggest that a change of clothes and essential travel toiletries should be packed in your hand luggage for the same reason;
  • A photograph of your luggage contents in case of loss;
  • Scented soap, fabric softener sheets or scented sachets can be packed to keep your clothes smelling fresh and clean throughout your trip.
  • You may also wish to bring a dressier outfit for visits to the theatre or an elegant restaurant. Smart casual clothes are usually acceptable attire for other evening activities.

Rest of World

  • A small travel alarm so that you do not have to worry about booking wake-up calls at your hotel;
  • A travel iron if you like your clothes to be pressed;
  • A wash cloth and carry bag;
  • A travel pillow;
  • A copy of your hotel contact list, so should your luggage be mislaid by your airline, you can be reunited with it easily. We would also suggest that a change of clothes and essential travel toiletries should be packed in your hand luggage for the same reason;
  • A photograph of your luggage contents in case of loss;
  • Scented soap, fabric softener sheets or scented sachets can be packed to keep your clothes smelling fresh and clean throughout your trip;
  • You may also wish to bring a dressier outfit for visits to the theatre or an elegant restaurant. Smart casual clothes are usually acceptable attire for other evening activities.

Your health and medical needs

Europe tours

In order to ensure a healthy and enjoyable trip, we strongly suggest that you pack a plentiful supply of any medication that you may need while on vacation. All prescriptions should be filled, up-to-date and in their original packaging. Always pack prescriptions in your carry-on bag with copies of your prescription paperwork as your checked luggage may not always be easily accessible, particularly in the event of delays, lost luggage, etc.

You might be concerned that enhanced airport security measures concerning the quantities of liquids that you can carry aboard an aircraft will prevent you from taking your medication on flights. You need not worry – provided your medication is accompanied by the relevant documentation from your doctor (a doctor’s note or letter should be fine), you are entitled to take it with you on board your flight.

We would always advise you to research the rules around taking your medication to your destination country and what proof of treatment you’re expected to bring with you. For example, you can avoid any issues at airport customs in Spain by having your prescription drugs and doctor’s letter readily available. However, not all European countries have the same regulations. Everyday over-the-counter medicines are not carried on the coach. Your Travel Director will be able to advise you where to purchase items if needed.

Please contact your doctor or health care provider before traveling to determine which vaccinations or other health precautions are recommended for your travels. Most countries in which we travel do not require any special vaccinations; however, requirements can change at any time and we strongly recommend that you check for more detailed and current information before you travel. Each guest must comply with entry, health and other requirements of the countries visited during your trip. You can keep informed of current health news by visiting www.travelhealthpro.org.uk.

Guests should advise of any dietary or health-related issues that might affect them during their travels. For example, if a guest carries an auto-injector for nuts or other allergies or has a condition requiring special attention.

Please notify GET of any disability requiring special assistance prior to traveling. This enables us to make reasonable adjustments in order to accommodate specific requirements of those traveling with a disability. A companion should always accompany those guests who require individual assistance to walk, get on and off the motorcoach and other vehicles, and for personal needs such as dining, dressing, etc.

Rest of the world

In order to ensure a healthy and enjoyable trip, we strongly suggest that you pack a plentiful supply of any medication that you may need while on vacation. All prescriptions should be filled, up-to-date and in their original packaging. Always pack prescriptions in your carry-on bag with copies of your prescription paperwork as your checked luggage may not always be easily accessible, particularly in the event of delays, lost luggage, etc.

You might be concerned that enhanced airport security measures concerning the quantities of liquids that you can carry aboard an aircraft will prevent you from taking your medication on flights. You need not worry – provided your medication is accompanied by the relevant documentation from your doctor (a doctor’s note or letter should be fine), you are entitled to take it with you on board your flight.

We would always advise you to research the rules around taking your medication to your destination country and what proof of treatment you’re expected to bring with you. Please also contact your doctor or health care provider before traveling to determine which vaccinations or other health precautions are recommended for your travels. Most countries in which we travel do not require any special vaccinations; however, requirements can change at any time and we strongly recommend that you check for more detailed and current information before you travel. Each guest must comply with entry, health and other requirements of the countries visited during your trip.

Guests should advise of any dietary or health-related issues that might affect them during their travels. For example, if a guest carries an auto-injector for nuts or other allergies or has a condition requiring special attention.

Please notify GET of any disability requiring special assistance prior to traveling. This enables us to make reasonable adjustments in order to accommodate specific requirements of those traveling with a disability. A companion should always accompany those guests who require individual assistance to walk, get on and off the motorcoach and other vehicles, and for personal needs such as dining, dressing, etc.

Worldwide

Yes, in most circumstances you’re able to travel with a wheelchair on your trip, as long as you’re traveling with someone who’s willing to provide personal assistance. Please advise us at the time of booking if you plan to bring a wheelchair to ensure we can meet your requirements.

Worldwide

This will depend on the destinations you are traveling and your personal health circumstances. Be sure to speak to your Travel Specialist or doctor to find out if vaccinations are required. If you are taking medication or suffer from any form of illness, ensure you have an adequate supply of medication before departing for your vacation.

Staying connected with your loved ones

Worldwide

We understand how important it is to stay connected with family and friends when you are traveling. In your travel documents, you will find a detailed hotel list that will provide you with hotel names, addresses, contact numbers and dates of stay. We recommend that you leave a copy of this with family and friends so that they may contact you if needed.

You may wish to bring a smartphone with you. If so, ensure you contact your service provider to inform them of your travel itinerary and dates prior to departure. Most companies will have an international plan, which will allow you to make calls outside your home country. If you do not already have this, we recommend you purchase it prior to leaving and make sure that your phone and access service will work in the country/countries where you are traveling.

Making long-distance calls from hotel rooms may be possible but is very expensive. Please be advised that even if you use a ‘toll-free’ calling card a surcharge may be applied, so always check beforehand to avoid a costly surprise. If purchasing a calling card for use while traveling, ensure that the card covers the country/countries in which you will be traveling. A list of counties should be clearly displayed on the card or packaging.

Traveling with children

Worldwide

At GET, our younger guests are just as important as our older ones, so we’ve taken care to craft action-packed itineraries that’ll impress children aged five years or older. All children and young people under eighteen years old must however be accompanied by an adult who will be responsible for their supervision and welfare.

Some countries have established practices to prevent international abductions of children and because of this, it is recommended that you secure a “Child Travel Consent” prior to departure if you are traveling with a minor who is under eighteen years of age. This documents that a minor has permission from his or her parent(s) or guardian(s) to travel and may be requested by authorities and officials when a child is traveling internationally:

  • With one parent or guardian;
  • Without a parent;
  • Alone;
  • With an adult who is not a parent or guardian.

If the traveling parent has sole custody, he or she will require a notarized true copy of a court order or equivalent proving custody. If both parents have custody, or the non-traveling parent has custody, the traveling parent will need notarized consent from the non-traveling parent. We recommend that you contact relevant consulates and airlines for additional information and guidance.

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