Before You Go

Every travel moment counts, and to ensure that your trip runs seamlessly, as well as make sure we can contact you in the unlikely event of an emergency, we require all our guests to create a My GET Travel Portal account before they travel.

To create and complete your account takes about 5 minutes. All you need to do is add your details including passport, your contact details and emergency contact to complete your account.

We also invite you to share details of any specific dietary requirements and travel preferences, special celebrations, etc.

Once you create your account, you will find all your itinerary details, be able to download your e-Documents, and meet your Travel Director online.

Please note: Our Africa and Asia Travel Directors do not have the same level of access to passenger details as on other destination tours, so you will not be able to connect with them prior to the time or online. Rest assured, the quality of your on-tour experience will still be impeccable, and they are looking forward to meeting you on tour.

We highly recommend guests purchase travel insurance prior to your trip. While you do not need to purchase your travel insurance through us, please be aware that we highly recommend you obtain travel insurance ahead of joining your trip. Unexpected events can happen when you travel, like an accident or illness during your trip, which can bring additional personal risks and costs. We offer several insurance plans, or you can purchase travel insurance from another provider. If you choose the latter, please ensure your insurance should cover trip interruption, personal injury, medical expenses, and evacuation and repatriation cover, including during pandemic events.

In addition to the above, it’s important to note that certain countries have a requirement for visitors to have valid medical insurance upon entry, and in Europe, you may find that doctor surgeries, dentists, and hospitals require payment in cash prior to providing services. While rare, medical evacuation can be costly. GET cannot be held responsible for denied entry if a guest is unable to provide details to authorities of insurance or denial of access for any reason.

No responsibility is accepted for damage, loss, or delay to baggage or any of a guest’s belongings throughout the duration of the trip. For these reasons and for your peace of mind when traveling, we suggest that your policy should cover the following;

• Cancellation or curtailment of your vacation due to medical or other reasons
• Loss or damage to your property and baggage
• Loss of cash, credit cards, etc.
• Medical costs and personal accidents

Remember to bring a copy of your policy, contact phone numbers, and details of how to claim.

On-Tour Luggage & *Carry-On Bag Terms

So your driver and the hotel porters can safely lift and transport your suitcase throughout your vacation, we strongly recommend that you test the weight of your baggage prior to travel. You should be able to lift and comfortably transport it for short distances. 

Baggage allowances vary from airline to airline, and you should check with your chosen carrier for details prior to travel.

*Carry-On Bags Worldwide: A "carry-on bag" on a tour coach is not the same as a "carry-on" for a flight. Because our coaches have large windows to enjoy the view, there is minimal space to store large items securely overhead or under the seats. A "carry-on bag" may be a soft-sided daypack, purse, backpack, tote bag, or the like. Because we value our guests' safety, small rolling suitcases or bags with telescopic handles are not permitted. In order to guarantee a smooth trip, guests are not permitted to store an additional "carry-on" bag beneath the coach with the luggage. 

Luggage & Carry-On Bag Size Limits for Europe Tours

• Luggage: Each guest traveling may bring one suitcase no larger than 30” x 18” x 10" and weighing no more than 50 lb
• Carry-On Bag: Restricted to one piece per person, not to exceed 12” x 11” x 6”

Luggage & Carry-On Bag Size Limits for North & South America, Australia & New Zealand Tours

• Luggage: Each guest traveling may bring one suitcase no larger than 30” x 18” x 10” and weighing no more than 50 lbs
• Carry-On Bag: Restricted to one piece per person, not to exceed 12” x 11” x 6”

Luggage & Carry-On Bag Size Limits for Africa Tours

• Luggage: East Africa safari vehicles cannot accommodate the regular luggage dimensions and weights listed above. We kindly ask our guests to travel with a soft-sided bag or medium-sized suitcase.

Luggage & Carry-On Bag Size Limits for Asia Tours

• Luggage: For internal flights within Asia tours, there is generally a 44-lb luggage allowance.
• Carry-On Bag: Restricted to one piece per person, not to exceed 12” x 11” x 6”

To travel on an international guided tour or river cruise, it is required that each traveler's passport contains at least three blank visa pages and is valid for six months after the completion of the tour. Before booking your trip abroad, ensure you have all your passport information up to date and ready to go.

Information about border crossings and visa requirements varies by destination. Please check the destination you're visiting for more information.

Europe trips
Each guest must ensure that their passport is valid for at least six months beyond the conclusion of their trip and that they have acquired all necessary visas and permits. Multiple-entry visas may be required if you are entering a country more than once on holiday.

Guests are advised that only the countries you plan to visit can provide up-to-date information about their visa requirements. Guests should contact the nearest embassy or consulate of the countries they plan to visit well in advance of travel. Please check your itinerary carefully. 

Check that multi-entry visas have the correct entry dates and destinations before you travel. Please be aware that with some itineraries, you may travel through a country without making an overnight stop. If this happens on your itinerary, you will still need a visa to enter/exit the country.

Please ensure that you carry proper identification with you at all times, as border crossings will need to see your entry documents and passports. Usually, crossing borders is a very straightforward process managed by your Travel Director. However, be advised that you may be required to open your luggage and answer simple questions about the length of your stay, purpose of travel, etc.

Rest of the World trips
Each guest must ensure that their passport is valid for at least six months beyond the conclusion of their trip and that they have acquired all necessary visas and permits. You are responsible for obtaining all necessary visas before the departure of your guided holiday.

Please note: that obtaining visas can take up to six weeks before your departure.

Visit the VisaCentral website for more information.

We accept credit/debit card payments (Visa, MasterCard, etc.)

Our trip deposit amount and full payment due date depend on your trip level. Please see our Terms and Conditions page for more information. All payment dates and amounts are also on your invoice.

Our deposit amounts and full payment due dates are as follows:

• Level 1 - $250 Deposit for Land Tours
  Level 2 - $350 Deposit for Land Tours
• Airfare Deposit - $150 Deposit

Please note: Deposit and full payment terms may vary for special offers.

GET guests can book with confidence.

Make a new booking with us and enjoy more time to make decisions about your future travel plans. If, for any reason, you change your mind, simply give us a call up to 60* days before your trip departs, and you can choose to switch dates or pick a new destination without penalty on the land portion of your trip. (Airlines may impose different change policies and penalties)

30-Day Deposit Refund Guaranteed: Reserve any guided vacation with a low deposit. If you change your mind within 30 days, we'll refund your deposit - no questions asked.

Financial Reassurance: As a proud member of TTC, our financial strength, integrity, and $300m in assets give the booking reassurance today's traveler needs.

*Flexible changes up to 60 days for Level 1 tours and 90 days for Level 2 tours (before final payment deadline). All changes are subject to differences in rates and availability. This policy only applies to the land or river cruise portion of your trip. Airlines will have different policies and costs. Additional amendment fees may be incurred. 

When traveling with GET, baggage handling at hotels, service charges, and tips for hotel wait staff (for included meals) will all be taken care of by your Travel Director. There are, however, a few instances where individual tipping is welcome. 

• Local Specialists: No pre-pay. It is customary to show appreciation for the insights, stories, and know-how shared with you by the Local Specialists, and we suggest a gratuity equivalent to $1.00-$2.00 USD per person per half day.
• Your Coach Driver and Travel Director: Pre-pay available by destination. See below. The trip cost does not include gratuities for your Travel Director and Driver. At the end of your trip, you may express appreciation to your Travel Director and Driver for their excellent service and the personal attention you received. Gratuities are given at the discretion of each guest, and a suggested amount per person/per day is listed in your travel documents.
• Hotel Room Service, Bar services: No pre-pay. It is customary to tip hotel staff for room service delivery if the charge has not already been added to the bill. Where ice machines are not available, and you receive ice from the bar, a small tip to the bartender is always appreciated.
• Eating and Drinking: Tips and gratuities will be taken care of by your Travel Director for all meals included in your itinerary. When you are exploring on your own, it's helpful to know regional norms around tipping.

Pre-Paid Gratuities on Europe Tours

For your convenience and ease, yes - there is an option to pre-pay gratuities for the Travel Director and Driver at the time of booking. 

Pre-Paid Gratuities on North & South America, Australia & New Zealand Tours

For your convenience and ease, yes - there is an option to pre-pay gratuities for the Travel Director and Driver at the time of booking. 

Pre-Paid Gratuities on Africa & Asia Tours

On our Asia and Africa tours, there is no option to pre-pay gratuities. If you would like to thank your destination expert, this can be done on tour. 

Pre-Paid Gratuities on Uniworld River Cruises

To ensure truly carefree and effortless travel, gratuities for onboard personnel (ship staff, crew, Cruise/Tour Manager) are included during the cruise/tour.

Quick Tipping Tip

In North America, it is customary to tip for a variety of services. If you go to a restaurant on your own, you'd usually tip 10-20% of the total bill before tax. Other services, from taxi drivers to bartenders, typically receive 10%. Your Travel Director can also answer any questions regarding when and how much to tip.

Please note: In Europe, there is no obligation to leave a tip, but between 5% and 10% is typical in most European restaurants. Make sure to check that a service charge hasn’t already been added on, as this is becoming more common. Also, bear in mind that tipping is only necessary at a table service restaurant. When eating out at a pub or fast food outlet where you order your food from a counter, tipping isn’t necessary or expected.

Optional experiences cannot be pre-booked. The majority of Optional Experiences will be offered to you by your Travel Director at the beginning of your trip. Some may be subject to change, depending on the time you are traveling or local circumstances, including weather and days of the week. Your Travel Director will provide further information.

If you would like to see what is available, along with pricing for optional experiences, please look at the day-to-day itinerary, and the price includes sections of your trip on our website.

To learn how to create and complete your account, visit our My GET Travel Portal and follow the prompts.

To create and complete your account takes about 5 minutes. All you need to do is add your details including passport, contact details and emergency contact to complete your account. If you have booked a tour on someone’s behalf, they will still require their own My GET Travel Portal Account.

If you're traveling with children between the age of 5 and 17, their details are attached to the lead booker and do not require their own My GET Travel Portal account.

My GET Travel Portal allows you to make payments, add pre and post accommodation, flights, and more. It’s also where you can add your dietary preferences and share your personal preferences and reasons for travel so we can start to plan ahead. 

If your My GET Travel Portal account is complete, you’ll be able to access your e-travel documents approximately 21 days prior to departure within the Portal. Your Travel Documentation cannot be issued until all details within your account are complete.

Go to My GET Travel Portal, click ‘Create Account’ and follow the prompts to create your account and add your booking.

To add your booking, you’ll need to have your Booking Number handy (located on your invoice) e.g. A012345, as well as your first and last name that was used to book your tour (these must match your passport). You can then complete your account by adding in your details like passport, next-of-kin emergency contacts, as well as your own contact details. If you can’t locate your Booking Number, please check with your travel companion.

To further protect our guests' personal information, we upgraded the My GET Travel Portal login process in April 2025 with enhanced authentication. If you are a past guest who traveled before April 9, 2025 you will need to create a new account to access My GET Travel Portal. Please use the 'Sign Up' option to create your account and follow a few quick steps.

We’ll be happy to arrange airport transfers for your booking. You can contact us to add transfers once flight details have been added. Or by going to MyGET and clicking on the Extras Tab.

Some transfers may require you to contact us to book. If this is needed, please get in touch with us at 1-877-622-9109, and we will be happy to add these extra for you.

No.

A "carry-on bag" on a tour coach is not the same as a small, rolling "carry-on" for a flight. Our coaches have large windows to enjoy the view, and there is minimal space to store large items securely overhead or under the seats. Because we value our guests' safety, small rolling suitcases or bags with telescopic handles are not permitted. In order to guarantee a smooth trip, guests are also not allowed to store an additional "carry-on" bag beneath the coach with the luggage. 

• One *small, soft-sided day bag per guest: Because our coaches have large windows to enjoy the view, there is minimal space to store items securely overhead or under the seats. You may bring one soft-sided day bag, purse, backpack, tote, or the like on board your coach. Restricted to one piece per person, not to exceed 12” x 11” x 6”. Because we value our guests' safety, small rolling suitcases or bags with telescopic handles are not permitted.
• One suitcase per guest: To be stored under the coach while in operation. (In order to guarantee a smooth trip, guests are not permitted to store an additional "carry-on" bag beneath the coach with the luggage.)
• Misc. If you wish, you can also bring onboard a travel pillow, something to read, sunglasses, your phone, headphones if you'd like to listen to music, etc. 

*Please note: A "carry-on bag" on a tour coach is not the same as a "carry-on" for a flight. Carry-on bags are restricted to one piece per person, not to exceed 12” x 11” x 6”

Europe

The weather in Europe varies by region, proximity to water, altitude, and time of year so we suggest that you pack layers of clothing that can be added or removed as necessary. A comfortable pair of flat shoes /trainers for walking is essential as you will be visiting cities and sites with cobbled streets and uneven terrain. A light waterproof jacket may also be helpful and a sun hat during the summer months.

Bear in mind that some excursions will take in visits to cathedrals or other religious locations where more modest attire, covering the shoulders to below the knees, is appropriate. There may be a restriction on shorts/mini-skirts and bare shoulders at some religious sites, where both men and women are required to cover up. A scarf applied across the shoulders is perfectly acceptable. This is particularly important in countries such as Italy, where standards of dress are rigorously enforced. 

Valuable items that you may wish to pack can include:

• A small travel alarm so that you do not have to worry about booking wake-up calls at your hotel
• A travel iron if you like your clothes to be pressed
• A wash cloth and carry bag
• A travel pillow
• A copy of your hotel contact list, so should your luggage be mislaid by your airline, you can be reunited with it quickly. We would also suggest that a change of clothes and essential travel toiletries should be packed in your hand luggage for the same reason
• A photograph of your luggage contents in case of loss
• Scented soap, fabric softener sheets, or scented sachets can be packed to keep your clothes smelling fresh and clean throughout your trip
• You may also wish to bring a dressier outfit for visits to the theatre or an elegant restaurant. Smart-casual clothes are usually acceptable attire for other evening activities

Rest of World

• A small travel alarm so that you do not have to worry about booking wake-up calls at your hotel
• A travel iron if you like your clothes to be pressed
• A wash cloth and carry bag
• A travel pillow
• A copy of your hotel contact list, so should your luggage be mislaid by your airline, you can be reunited with it quickly. We would also suggest that a change of clothes and essential travel toiletries should be packed in your hand luggage for the same reason
• A photograph of your luggage contents in case of loss
• Scented soap, fabric softener sheets, or scented sachets can be packed to keep your clothes smelling fresh and clean throughout your trip
• You may also wish to bring a dressier outfit for visits to the theatre or an elegant restaurant. Smart-casual clothes are usually acceptable attire for other evening activities

Worldwide Trafalgar, Insight, and Luxury Gold Tours

On Trafalgar, Insight, and Luxury Gold tours, porterage is included for each guest’s suitcase throughout the trip (one item per person), which means that you only have to bring your hand luggage on and off the coach each day. The porters will deliver all suitcases to the coach, where the Travel Director will check them and the driver will load them into the baggage compartment.

Your Travel Director will provide you with a luggage tag, which we advise you to use as this assists with identification and security. On arrival at each hotel, suitcases will be delivered to your rooms by the hotel porters. We suggest that you pack toiletries and any personal items you may want immediately on arrival in your hand baggage so they are instantly available.

So your driver and the hotel porters can safely lift and transport your suitcase throughout your holiday, we strongly recommend that you test the weight of your baggage prior to travel. You should be able to lift and comfortably transport it for short distances.

Worldwide Costsaver Tours

On Costsaver tours, you'll enjoy a fantastic and more independent experience at an exceptional price. You'll receive all the essential amenities, though services like porterage are not included. 

Your Travel Director and Driver will help unload and load luggage on and off the coach, but it is your responsibility to take your luggage from the coach to and from your room.

Should your luggage be delayed by your airline, it is the airline’s responsibility to ensure that it is delivered to you while traveling. Claims for reimbursement for delayed baggage should be addressed to the airline directly. We suggest that you complete a claim form at the airline desk upon arrival and prior to passing through passport control and customs. You may wish to provide the airline with the list of hotels you are staying at so the baggage may be forwarded to you directly.

When planning how much money to bring, we suggest you consider spending money for meals that are not included, e.g., lunches and beverages, alcoholic drinks, etc.

Any Optional Experiences/sightseeing trips that you may wish to purchase, as well as shopping, gratuities, and any incidentals such as laundry or dry cleaning.

If you plan to purchase local currency before you travel, we suggest you request notes of smaller denominations, as many local stores and restaurants may not be willing to accept the higher ones.

While most major credit cards are generally accepted by shops and hotels worldwide, you may find that there is a minimum charge for using them. It is also becoming more common for identification to be requested when making payments by credit card, so remember to carry your passport or driver’s license with you. Visa, American Express, or MasterCard are widely accepted in most shops and restaurants.

No, pre-paying gratuities is not required. For your convenience and ease, there is an option to pre-pay gratuities for the Travel Director and Driver at the time of booking.

When traveling with GET, baggage handling at hotels, service charges, and tips for hotel wait staff (for included meals) will all be taken care of by your Travel Director. There are, however, a few instances where individual tipping is welcome.

Your Coach Driver and Travel Director

The trip cost does not include gratuities for your Travel Director and Driver. At the end of your trip, you may express appreciation to your Travel Director and Driver for their excellent service and the personal attention you received. Gratuities are given at the discretion of each guest, and a suggested amount per person/per day is listed in your travel documents.

Local Specialists

It is customary to show appreciation for the insights, stories, and know-how shared with you by the Local Specialists, and we suggest a gratuity equivalent to $1.00-$2.00 USD per person per half day.

Hotel in-room, spa, and bar services

It is customary to tip hotel staff for room service delivery if the charge has not already been added to the bill.

Tipping hotel spa staff is a common practice in many countries to show appreciation for their services. The amount you tip may vary depending on the level of service you receive and the country's tipping customs. Before tipping, check if the hotel spa already includes a service charge or gratuity in the bill.

Where ice machines are not available, and you receive ice from the bar, a small tip to the bartender is always appreciated.

Yes. Plan to pack an adaptor and converter if you're traveling outside of the USA. 

As electrical plugs and outlets differ throughout the world, we recommend purchasing a universal travel adaptor with a built-in converter suitable for the countries you are traveling to. 

At GET, our younger guests are just as important as our older ones, so we’ve taken care to select family itineraries that’ll impress children aged five years or older. All children and young people under eighteen years old must, however, be accompanied by an adult who will be responsible for their supervision and welfare. Some countries have established practices to prevent international abductions of children. Because of this, it is recommended that you secure a “Child Travel Consent” prior to departure if you are traveling with a minor who is under eighteen years of age. This documents that a minor has permission from his or her parent(s) or guardian(s) to travel and may be requested by authorities and officials when a child is traveling internationally: With one parent or guardian; Without a parent; Alone; With an adult who is not a parent or guardian. If the traveling parent has sole custody, he or she will require a notarized true copy of a court order or equivalent proving custody. If both parents have custody, or the non-traveling parent has custody, the traveling parent will need notarized consent from the non-traveling parent. We recommend that you contact relevant consulates and airlines for additional information and guidance.

Learn more about transfers per operating brand on our Airport Transfers page

Airport Transfers for Europe flights not arriving to or departing from London
Airport transfers to and from the airport on the first and last days of your tour are complimentary only if:

• You are traveling on a tour operated by Trafalgar, Insight Vacations, or Luxury Gold or on a Uniworld River Cruise
• And your flight times coincide with the shuttle-coach transfer timings

Airport Transfers for Europe flights arriving to or departing from London
Airport transfers to and from the airport on the first and last days are complimentary only if:

• You are traveling on a tour operated by Trafalgar, Insight Vacations, or Luxury Gold
• And you booked your land tour and flights as a land/air package through GET. If you book your flights independently via London Heathrow, you can *purchase a transfer through us.

Airport Transfers for All Other Destinations

• Check with your Travel Specialist, who will advise if complimentary or purchased transfers are available. 

Airport transfers are always complimentary for select cities
Airport transfers to and from the airport on the first and last days are always complimentary if you are arriving to or departing from:

• Athens, Cairo, Istanbul, Tel Aviv, or Amman
• And you are traveling on a tour operated by Trafalgar, Insight Vacations, or Luxury Gold

Airport Transfers are not complimentary if:

• You are traveling on a Costsaver tour
• Your flight times do not coincide with the shuttle coach transfer timings
• If you arrive or depart after your tour start or end date
• On tours that operate in the United States and Canada. Guests will be provided local transfer options after booking so they can make their own arrangements
• You are arriving or departing from London Heathrow (see above)

Purchasing an Airport Transfer:

GET offers the option to purchase private transfers for select cities. Your Travel Specialist can organize a private airport transfer at an additional cost. Check with your Travel Specialist at the time of booking to see if purchasing a private transfer is offered for your selected itinerary.

Private transfers must be booked and confirmed 21 days before departure.

Guests arriving before or leaving after the scheduled first or last itinerary day may choose to purchase a private transfer provided that they also purchase the additional pre- and post-trip hotel night(s) from GET. When booking extra night(s) accommodations, guests will have the opportunity to book the relevant transfer service(s).

For transfer times and all other information regarding airport transfers, please see Airport Transfers.

The fact that a middle name does not show on a ticket does not matter. Even so, it is absolutely necessary that the information provided to the carrier regarding the passport matches the document with the exact first name, middle name, and last name as what the passport shows.

No. If your flights were booked through GET, we will notify you of any schedule changes. Sometimes the airline will inform you at the same time they tell us. Rest assured. We will contact you if required.

If you've booked your flights independently and provided flight details for an airport transfer, please contact us at 1-877-622-9109 to let us know about the change.

Please ensure you have received a confirmation from reconfirming your transfers, particularly if your departure is in the near future.

Transfers are not available in all destinations. Please see Airport Transfers for more information.

The ability to amend transfers will also vary across destinations. We will do our best to make any adjustments. However, if we are unable to confirm, please make your own way to the start hotel.

Travel vaccinations
This will depend on the destinations you are traveling and your personal health circumstances. If you are taking medication or suffer from any form of illness, ensure you have an adequate supply of medication before departing for your holiday.

Vaccination against Covid-19
Covid-19 vaccination is not mandatory to travel with The Travel Corporation family of brands, however, we strongly advise that guests are vaccinated against Covid-19 before your tour.

You can add your dietary request by logging into your MyGET profile and selecting 'Personalize Your Trip' on the right-hand side. This will allow you to inform us of any dietary requirements or other vacation needs.

Guests should advise of any dietary issues that might affect them during their travels. For example, if a guest carries an auto-injector for nuts or other allergies etc., or has a condition requiring special attention.