Getting to the airport on time: Generally, check-in times require guests to arrive at the airport a minimum of two hours before a domestic flight and three hours before an international flight. This allows you plenty of time to check in and pass through security to the boarding area. Online check-in means you can save time and fuss at the airport by checking in for your flight via the website prior to your arrival at the airport.
Please allow enough time to get to your flight – be aware that during busy travel periods or at airports with heightened security, you may experience longer queues. Boarding usually starts 30-45 minutes before departure, and the gate generally closes 30 minutes prior to departure. Check with your airline to see what time check-in counters open.
Identification and Documents: Everyone traveling, regardless of age, needs their own identification for flight tickets. All guests, including children, must have a machine-readable passport valid for six months after your trip return date, along with any applicable visas. International travel doesn’t have to be tricky – just make sure your identification and that any required paperwork is in order. When you travel internationally, you are responsible for ensuring you have the correct documents to enter and pass through any country during your trip and then make your way back home.
Please note: Always use the information exactly as it appears on your passport to book and on any documents.
Checking in for your flight: Tickets are no longer printed and sent to our guests. Visit your airline's website to check in 24 hours before your flight or check in once you arrive at the airport. You can use the airline's mobile app to view your tickets or ask to have them printed out at the service desk if you'd prefer to check in in person at the airport.
Airline tickets: Tickets are no longer printed and sent to our guests. Visit your airline's website to check in 24 hours before you go. You can use the airline's mobile app to view your tickets or print them out at the service desk if you'd prefer to check in in person at the airport.
The team at GET cannot assist in changing or confirming seat assignments within 30 days of your flight. Due to multiple factors, airlines are changing schedules and aircraft types frequently up to the time of departure. In many cases, this can result in the airline changing your seat assignment. Please check your booking on the airline website in the weeks leading up to departure to reconfirm your seats.
Please check your airline tickets carefully, as many airlines have code-share agreements with other airlines. This means that you may travel from the point of departure to the point of destination using more than one carrier. If your ticket states, “Flight operated by [Airline],” you will need to check in with that airline and not the airline listed as the original carrier.
Airline connections: Traveling internationally may require you to change planes in major airports. Your airline will provide you with details of the minimum connection time required to transfer from one gate to another at each specific airport. We recommend that you check any connection times carefully and familiarize yourself with the airport layout prior to landing. When checking in for your flight, ensure you check in to your final destination so you do not need to claim luggage and re-check it during flight connections.
Airport security: Before flying, you will go through airport security. These measures are in place to help maintain your safety, so familiarize yourself with the rules; this will help you pass through the security checks as quickly as possible. Please remember that although all airports must adhere to relevant aviation security requirements, security procedures may vary from airport to airport. Restrictions on what you can take on board and in hand luggage may also vary from time to time and country, so we recommend you read the latest security advice before traveling. More information can be found on the website of the airport you are flying from and usually from that of your airline or travel company.