Before You Book

Croatia Couple Eating Meal Romantic Expert

Before you book your tour, it’s likely you will have a number of questions about what to expect when you travel with us. We have included our most frequently asked questions below to give you total peace of mind and assurance before you book your next vacation with us.

Popular Questions

The price on our website is per person based on two guests sharing a room. For Solo Traveler pricing, please call our team of Travel Specialists at 1-877-622-9109 for more information.

What's included in the trip price:

  • All hotels
  • Breakfast daily and some evening meals as described in the trip itinerary
  • All porterage and restaurant gratuities
  • All hotel tips, charges, and local taxes
  • Sightseeing and activities as described in your itinerary
  • Airport transfers depend on your destination. Please see our Airport Transfers page for more information

What isn't included in this price:

  • Flights. These can be added during the booking process.
  • Extra hotel nights for before and after your trip. These can be added during the booking process.
  • Optional experiences. These can be booked and paid for during your trip.
  • Travel insurance. You'll need to add travel insurance purchased through GET during the booking process. For more information on travel insurance, please see our Travel Insurance page.

Yes. Flights are not included in the trip price. Our team of Travel Specialists is here to find you the best fares and deals and add flights during the booking process once you've selected a departure date for your trip.

Yes, you can book extra hotel nights through GET. In fact, we suggest you work with your Travel Specialist to do so as many guests like to give themselves a little more time in a destination before or after their trip.

Additional hotel nights can be added to your trip during the booking. Simply select your preferred departure date to begin the process.

You can also add additional hotel nights through the MyGET portal or by calling our team at 1-877-622-9109, and we will be happy to add these extra nights for you.

Please note: All hotels are subject to availability.

The trip price listed is for double occupancy in a shared room. The best way to learn more about solo pricing is to call our team of Travel Experts at 1-877-622-9109 for information on a specific trip and departure date. 

Our trip deposit amount and full payment due date depend on your trip level. Please see our Terms and Conditions page for more information. All payment dates and amounts are also on your invoice.

Our deposit amounts and full payment due dates are as follows:

  • Level 1 - $250 Deposit for Land Tours
    Level 2 - $350 Deposit for Land Tours
  • Airfare Deposit - $150 Deposit

Please note: Deposit and full payment terms may vary for special offers.

To travel on an international guided tour or river cruise, it's required that each traveler's passport contains at least three blank visa pages and is valid for six months after the completion of the tour. Before booking your trip abroad, ensure you have all your passport information up to date and ready to go. 

Find out how to renew your passport here.

Please note: Passport Renewal & Application processing times are currently 10-13 weeks out. Mailing times are not included in processing times.

Booking

The price on our website is per person based on two guests sharing a room. For Solo Traveler pricing, please call our team of Travel Specialists at 1-877-622-9109 for more information.

What's included in the trip price:

  • All hotels
  • Breakfast daily and some evening meals as described in the trip itinerary
  • All porterage and restaurant gratuities
  • All hotel tips, charges, and local taxes
  • Sightseeing and activities as described in your itinerary
  • Airport transfers depend on your destination. Please see our Airport Transfers page for more information

What isn't included in this price:

  • Flights. These can be added during the booking process.
  • Extra hotel nights for before and after your trip. These can be added during the booking process.
  • Optional experiences. These can be booked and paid for during your trip.
  • Travel insurance. You'll need to add travel insurance purchased through GET during the booking process. For more information on travel insurance, please see our Travel Insurance page.

When viewing Dates and Prices for your trip, you'll see some departure dates shown as 'Definite Departure.' A definite departure has reached a minimum number of guests booked, and that particular departure will, therefore, definitely run, barring any extraordinary circumstances.

The number of guests booked can fluctuate, so we can't show exact numbers. However, departures are regularly updated to show as definite.

You can still go ahead and book a departure not yet marked as definite, and in the scenario where this departure doesn't meet the minimum number of guests, you will be offered the best alternative dates or a full refund of any payment made.

We will contact you if there are any changes to your departure - definite or otherwise - that you should be aware of.

This means that the date is too close in to book online or almost full, and availability will need to be confirmed with your Travel Specialist. To book a departure date with "Call Us" noted, you will need to contact us. Give us a call at 1-877-622-9109.

To book a child on a tour, the child must be aged between 5-17 years at the time of travel. 

To book a child on a Uniworld River Cruise, the child must be between 4-17 years at the time of travel. Uniworld considers Junior Cruisers between the ages of  4 to 12 years and Teen Cruisers between the ages of 13 to 17.

To edit, add, or correct any passenger's name on a booking, you will need to call our team at 1-877-622-9109 to speak to a Travel Specialist so that all of your documents, including airfare, reflect the update. 

GET guests can book with confidence

Make a new booking with us and enjoy more time to make decisions about your future travel plans. If, for any reason, you change your mind, simply give us a call at 1-877-622-9109 up to 60* days before your trip departs, and you can choose to switch dates or pick a new destination without penalty on the land portion of your trip. (Airlines may impose different change policies and penalties)

*All changes are subject to differences in rates and availability. This policy only applies to the land or river cruise portion of your trip. Airlines will have different policies and costs. Additional amendment fees may be incurred.

Please call our team at 1-877-622-9109 as soon as possible if you find you will not be able to go on your trip. 

Triple room bookings are available, though mostly suitable for two adults and one child. When booking your trip, we define a child as somebody aged 17 or under. A triple room is not recommended for three adults, as the third bed is often rollaway, which may not be comfortable for an adult.

If you're on a trip as a family of five (two adults and three children), then you would require one triple room (for one adult and two children) and one double room (one adult and one child).

Flights and Transfers

No. Flights are not included in the trip cost shown on our website, but you can add flights to your booking during the booking process (subject to availability). Either indicate that you're interested in booking air when you request a price quote on a departure date or select your desired departure date and click "Book Now" to start building your trip package.

Yes. Our Travel Specialists are here to find you the best fares and deals and add flights during the booking process once you've selected a departure date for your trip. In order to book international flights, we will need your first, middle, and last name exactly as they appear on your passport. Give the team a call at 1-877-622-9109 for more information. 

The fact that a middle name does not show on a ticket does not matter. Even so, it is absolutely necessary that the information provided to the carrier regarding the passport matches the document with the exact first name, middle name, and last name as what the passport shows.

Learn more about transfers per operating brand on our Airport Transfers page

Airport Transfers for Europe flights not arriving to or departing from London
Airport transfers to and from the airport on the first and last days of your tour are complimentary only if:

  • You are traveling on a tour operated by Trafalgar, Insight Vacations, or Luxury Gold or on a Uniworld River Cruise
  • And your flight times coincide with the shuttle-coach transfer timings

Airport Transfers for Europe flights arriving to or departing from London
Airport transfers to and from the airport on the first and last days are complimentary only if:

  • You are traveling on a tour operated by Trafalgar, Insight Vacations, or Luxury Gold
  • And you booked your land tour and flights as a land/air package through GET. If you book your flights independently via London Heathrow, you can *purchase a transfer through us.

Airport Transfers for All Other Destinations

  • Check with your Travel Specialist, who will advise if complimentary or purchased transfers are available. 

Airport transfers are always complimentary for select cities
Airport transfers to and from the airport on the first and last days are always complimentary if you are arriving to or departing from:

  • Athens, Cairo, Istanbul, Tel Aviv, or Amman
  • And you are traveling on a tour operated by Trafalgar, Insight Vacations, or Luxury Gold

Airport Transfers are not complimentary if:

  • You are traveling on a Costsaver tour
  • Your flight times do not coincide with the shuttle coach transfer timings
  • If you arrive or depart after your tour start or end date
  • On tours that operate in the United States and Canada. Guests will be provided local transfer options after booking so they can make their own arrangements
  • You are arriving or departing from London Heathrow (see above)

Purchasing an Airport Transfer:

GET offers the option to purchase private transfers for select cities. Your Travel Specialist can organize a private airport transfer at an additional cost. Check with your Travel Specialist at the time of booking to see if purchasing a private transfer is offered for your selected itinerary.

Private transfers must be booked and confirmed 21 days before departure.

Guests arriving before or leaving after the scheduled first or last itinerary day may choose to purchase a private transfer provided that they also purchase the additional pre- and post-trip hotel night(s) from GET. When booking extra night(s) accommodations, guests will have the opportunity to book the relevant transfer service(s).

We’ll be happy to arrange airport transfers for your booking. You can contact us to add transfers once flight details have been added. Or by going to MyGET and clicking on the Extras Tab.

Some transfers may require you to contact us to book. If this is needed, please get in touch with us at 1-877-622-9109, and we will be happy to add these extra for you.

For transfer times and all other information regarding airport transfers, please see Airport Transfers.

Worldwide

Getting to the airport on time: Generally, check-in times require guests to arrive at the airport a minimum of two hours before a domestic flight and three hours before an international flight. This allows you plenty of time to check in and pass through security to the boarding area. Online check-in means you can save time and fuss at the airport by checking in for your flight via the website prior to your arrival at the airport.

Please allow enough time to get to your flight – be aware that during busy travel periods or at airports with heightened security, you may experience longer queues. Boarding usually starts 30-45 minutes before departure, and the gate generally closes 30 minutes prior to departure. Check with your airline to see what time check-in counters open.

Identification and Documents: Everyone traveling, regardless of age, needs their own identification for flight tickets. All guests, including children, must have a machine-readable passport valid for six months after your trip return date, along with any applicable visas. International travel doesn’t have to be tricky – just make sure your identification and that any required paperwork is in order. When you travel internationally, you are responsible for ensuring you have the correct documents to enter and pass through any country during your trip and then make your way back home.

Please note: Always use the information exactly as it appears on your passport to book and on any documents.

Checking in for your flight: Tickets are no longer printed and sent to our guests. Visit your airline's website to check in 24 hours before your flight or check in once you arrive at the airport. You can use the airline's mobile app to view your tickets or ask to have them printed out at the service desk if you'd prefer to check in in person at the airport. 

Airline tickets: Tickets are no longer printed and sent to our guests. Visit your airline's website to check in 24 hours before you go. You can use the airline's mobile app to view your tickets or print them out at the service desk if you'd prefer to check in in person at the airport.

The team at GET cannot assist in changing or confirming seat assignments within 30 days of your flight. Due to multiple factors, airlines are changing schedules and aircraft types frequently up to the time of departure. In many cases, this can result in the airline changing your seat assignment. Please check your booking on the airline website in the weeks leading up to departure to reconfirm your seats.

Please check your airline tickets carefully, as many airlines have code-share agreements with other airlines. This means that you may travel from the point of departure to the point of destination using more than one carrier. If your ticket states, “Flight operated by [Airline],” you will need to check in with that airline and not the airline listed as the original carrier.

Airline connections: Traveling internationally may require you to change planes in major airports. Your airline will provide you with details of the minimum connection time required to transfer from one gate to another at each specific airport. We recommend that you check any connection times carefully and familiarize yourself with the airport layout prior to landing. When checking in for your flight, ensure you check in to your final destination so you do not need to claim luggage and re-check it during flight connections.

Airport security: Before flying, you will go through airport security. These measures are in place to help maintain your safety, so familiarize yourself with the rules; this will help you pass through the security checks as quickly as possible. Please remember that although all airports must adhere to relevant aviation security requirements, security procedures may vary from airport to airport. Restrictions on what you can take on board and in hand luggage may also vary from time to time and country, so we recommend you read the latest security advice before traveling. More information can be found on the website of the airport you are flying from and usually from that of your airline or travel company.

No. If your flights were booked through GET, we will notify you of any schedule changes. Sometimes the airline will inform you at the same time they tell us. Rest assured. We will contact you if required.

If you've booked your flights independently and provided flight details for an airport transfer, please contact us at 1-877-622-9109 to let us know about the change.

Please ensure you have received a confirmation from reconfirming your transfers, particularly if your departure is in the near future.

Transfers are not available in all destinations. Please see Airport Transfers for more information.

The ability to amend transfers will also vary across destinations. We will do our best to make any adjustments. However, if we are unable to confirm, please make your own way to the start hotel.

Please call our team at 1-877-622-9109 to speak to one of our Travel Specialists. Your first, middle, and last name must exactly match your passport for international travel. Any name changes are subject to airline rules and fees.

Extra Hotel Nights

Yes, you can book extra hotel nights through GET. In fact, we suggest you do as many of our guests like to give themselves a little more time in a destination before or after their trip.

If you haven't booked a trip yet
Additional hotel nights can be added to your booking during the booking process.

If you have already booked your trip
You can still add extra hotel nights even if you've already booked. Please reach out to our team at 1-877-622-9109, and we will add the extra nights to your reservation.

You can also add additional hotel nights through the MyGETportal. 

Please note: All hotels are subject to availability.

The hotel staff will do their best to keep you in the same room. However, this can't be guaranteed. Should you need to change rooms, the hotel will typically let you know at the time of check-in.

This will vary depending on the hotel.

Your hotel booking will show whether breakfast is included in your travel documents.

Solo Travel

As a solo traveler, you can choose between two room options.

Solo room share: You will be matched with another guest of the same gender in a twin room. This option does not incur any solo supplement. This option is not available on trips in Asia, Africa, and the Eastern Mediterranean.

Solo room: If you prefer more space, opt for a solo room. This option will incur a solo supplement.

Please note: Solo rooms on tours greatly depend on availability. Check out our Solo Traveler Deals here.

Europe, North & South America, Australia & New Zealand trips
If you’d rather not incur an additional expense, consider our solo room share option. We’ll accommodate you with a fellow guest of the same gender on a twin-bed basis.

Asia, Africa & Eastern Mediterranean
Please note the solo room share option is not available on our Asia, Africa & Eastern Mediterranean trips.

The trip price listed is for double occupancy in a shared room. 

If you prefer the privacy of your own room, you can opt for a solo room. This option often incurs a single traveler supplement. The cost will depend on the brand, trip, and departure date. The best way to learn more about solo pricing is to call our team of Travel Experts at 1-877-622-9109 for information on a trip or departure date. 

Discounts

If you've traveled with any of our TTC Family of brands (including Costsaver, Insight Vacations, Uniworld, and Luxury Gold) before, you are automatically a member of our Global Tour Rewards program and entitled to a 5% discount on your next trip.

This discount will be applied during the booking process. You may be asked to provide details of your previous trips, including the trip name and month and year of travel. If you don't have this information available, then let us know, and we'll work as best we can to find it for you.

When you sign up for our newsletter, you'll receive a code to claim a $125 per person discount toward your first guided tour operated by Trafalgar or Insight Vacations. The discount is valid for each full-paying adult who signs up with a unique email address. Let your Travel Specialist know you have this code, and they'll add the discount to your booking. Offer cannot be booked online.

Please note: Valid for new bookings only made through December 31, 2023, for travel through December 31, 2023.  Full payment is due within three days of booking. Discount is not combinable with any other discount or offer, including our GETAWAY Deals, Limited Time Offers, AARP member discount, Past Traveler discount, or Multiple Trip discounts. Savings not valid on all itineraries and/or departure dates are subject to availability and may be withdrawn at any time without notice. Offer excludes Edinburgh Tattoo and Floriade departures. GET reserves the right to validate bookings and will remove any additional offers added online that are not combinable. Other conditions may apply.

Payment

You can contact any of our expert Travel Specialists at 1-877-622-9109 and make payments by phone. You can also pay via our website by signing up/logging into your MyGET account. You'll need your name and booking reference (example: B123456).

We accept credit/debit card payments (Visa, MasterCard).

Our trip deposit amount and full payment due date depend on your trip level. Please see our Terms and Conditions page for more information. All payment dates and amounts are also on your invoice.

Our deposit amounts and full payment due dates are as follows:

  • Level 1 - $250 Deposit for Land Tours
    Level 2 - $350 Deposit for Land Tours
  • Airfare Deposit - $150 Deposit

Please note: Deposit and full payment terms may vary for special offers.

Responsible Travel

Yes! Join our efforts to MAKE TRAVEL MATTER® 

At GET, we’re all about caring for our world. We recognize our responsibility to have a positive impact on the planet we call home, the people we visit, and the wildlife we find there. Together with The Travel Corporation, we're a founding partner of the TreadRight Foundation, a not-for-profit organization established in 2008. We manage the impact of our travels in two ways; as a business through our sustainability goals, detailed in How We Tread Right, and through the TreadRight Foundation.

Find Your Perfect Destination

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