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Contrasts of Australia and New Zealand

Operated by: Trafalgar

0 Days
Mitre Peak, Milford Sound, New Zealand

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Reviews
Service
Vacation
Independent Reviews
James Mackenzie
Monday, December 9, 2019
Service
They answered my questions about the tour. Worked out payment schedules to suit our finances.
Vacation
Great tour directors on both tours. We would have preferred a smaller tour group, but the tour directors handled everything just fine.
Response from Grand European Travel:
We are so happy that you enjoyed your trip. Thank you for taking the time to write.
Thursday, December 12, 2019
Trusted Customer
Monday, April 1, 2019
Service
Responded quickly to questions, very helpful with flights (made sure our Global Entry Numbers were submitted), had useful advice for the trip.
Vacation
The Australian portion of the trip was very good. Our travel director was very knowledgeable and helpful, and there weren't too many people booked on the trip. Optional experiences were also good. There were way too many people on the New Zealand portion of the trip and the day we flew to New Zealand was horrible. We spent the entire day waiting or traveling. We had to leave at 5:30 to pick up another group of tourists at a different hotel and ended up waiting forever at the airport for some of the others. Although our experiences in New Zealand were wonderful and the travel director was helpful, he talked WAY too much on the coach. Information about the country, it's people, plants, animals, landscape, etc. is VERY much appreciated, but jokes and personal information are not, nor were we interested in watching commercials. The sound system on the coach was way too loud and there was no way to tune them or the travel director out. Fewer people and less talk would have made the experience much more enjoyable. Both countries are amazing and we are glad we went.
Response from Grand European Travel:
Thank you so much for the detailed feedback. We will be sure to share your comments with the Quality Control team at Trafalgar and ask for immediate improvement. We are glad to see that you enjoyed both countries despite the issues you encountered.
Tuesday, April 2, 2019
Ahsanuddin Ansari
Sunday, March 3, 2019
Service
Very helpful, took care of all the details, provided detailed and complete documents. Had to change my departure day due to bad weather and flight delays. Worked with me to make sure I had the right connections and all flights were confirmed. Notified the Tour Director in Australia that my wife and I will be joining the group a day late.
Response from Grand European Travel:
We are sorry to hear about your weather delay, but glad to see that you arrived safely and were able to join the group and enjoy the rest of your trip.
Monday, March 4, 2019
Vacation
Felt a little too pricy since didn't realize that the airfare within Australia/New Zealand were not included in the advertised price, which probably was just the land tour price. A little misleading.
Jack Jimenez
Sunday, June 10, 2018
Service
the guides were good-Marty was flatout outstanding in every way. The accomadations and food were very good We saw a lot . I would recommend Get to everyone.
Vacation
excellent in all ways - highly recommend
Trusted Customer
Friday, May 18, 2018
Service
Guides were courteous, knowledgeable and very professional.
Vacation
Outstanding. Will travel with your organization again.
Louise Sincaglia
Thursday, April 26, 2018
Service
Very helpful. answered every question making you feel very comfortable.
Vacation
The trip was well planned and covered everything I wanted to see.
Cheryl Huffman
Sunday, March 18, 2018
Service
The experiences Trafalger put together on this trip were wide and varying. Guides were excellent (Australia) and good (New Zealand).
Vacation
For the price, I expected a smaller (30-35) group. A FULL bus load, matched with the time of year (i.e. Chinese New Year) ensured CROWDS in every venue we traveled.
Dorothy Englund
Thursday, April 20, 2017
Service
THE HOTELS, FOOD, PLACES I VISITED WERE EXCEL;ENT. I ENJOYED THE OTHER EOPLE ON THE TOUR. THEY WERE FRIENDLY AND INCLUDED MEISINCE I WAS TRAVELING ALONE. THE TOUR GUIDES WERE KNOWLEDGABLE AND HELPFUL ESPECIALLY ALAN. IT WAS A GREAT TRIP AND I AM GLAD I WENT. IT WAS THE TRIP OF A LIFETIME BECAUSE I WILL NEVER GO AGAIN.
Vacation
I LIKED NEW ZEALAND THE BEST.
Trusted Customer
Friday, July 29, 2016
Service
Booking process was easy.
Vacation
Had 2 great guides, Kyle and Marti. Hotels and excursions were all excellent.
Trusted Customer
Sunday, March 6, 2016
Service
I was traveling alone. When I met the "GET" group in Auxland. NZ, I was the ONLY person from that group. No one ever informed me of that before I left.
Response from Grand European Travel:
This trip was operated by our sister company Trafalgar Tours/AAT Kings. We do try to be clear in our brochure, payment receipts and travel documents and arrival instructions, highlighting the operating company. If we did not communicate this properly to you, please accept our apologies. Grand European Travel
Tuesday, March 8, 2016
Vacation
The hotels, except the Four Points in Sydney were way nicer than I anticipated. The Treafalgar tour guide in Auatrlia was very good. How did i ever end up with agroupd named Big Journey and AAT Kings?
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