Before You Go

Group Travel

Before you depart for your tour, it’s likely you will have a number of questions about what to expect when you travel with us. We have included our most frequently asked questions below to give you total peace of mind and assurance before you set off on your next vacation with us.

Popular questions

You can contact your Travel Specialist at 1-877-622-9109 and make payments through them. You can also pay via our website by signing up/logging into your MyGET account. You'll need your name and booking reference (booking number example: A123456).

Every travel moment counts, and to ensure that your trip runs seamlessly, as well as make sure we can contact you in the unlikely event of an emergency, we require all our guests to register their trips in their MyGET account before they travel.

Registration only takes a few minutes, and you will be asked to enter your contact details, such as an email address, a cell phone number, and the contact details of a nominated person we can call in the event of an emergency.

We also invite you to share details of any specific dietary requirements and travel preferences, special celebrations, etc.

Once registered, you will find all your itinerary details, be able to download your e-Documents, and meet your Travel Director online.

Please note: Our Africa and Asia Travel Directors do not have the same level of access to passenger details as on other destination tours, so you will not be able to connect with them prior to the time or online. Rest assured, the quality of your on-tour experience will still be impeccable, and they are looking forward to meeting you on tour.

We highly recommend guests purchase travel insurance prior to your trip. While you do not need to purchase your travel insurance through us, please be aware that we highly recommend you obtain travel insurance ahead of joining your trip. Unexpected events can happen when you travel, like an accident or illness during your trip, which can bring additional personal risks and costs. We offer several insurance plans, or you can purchase travel insurance from another provider. If you choose the latter, please ensure your insurance should cover trip interruption, personal injury, medical expenses, and evacuation and repatriation cover, including during pandemic events.

In addition to the above, it’s important to note that certain countries have a requirement for visitors to have valid medical insurance upon entry, and in Europe, you may find that doctor surgeries, dentists, and hospitals require payment in cash prior to providing services. While rare, medical evacuation can be costly. GET cannot be held responsible for denied entry if a guest is unable to provide details to authorities of insurance or denial of access for any reason.

No responsibility is accepted for damage, loss, or delay to baggage or any of a guest’s belongings throughout the duration of the trip. For these reasons and for your peace of mind when traveling, we suggest that your policy should cover the following;

  • Cancellation or curtailment of your vacation due to medical or other reasons
  • Loss or damage to your property and baggage
  • Loss of cash, credit cards, etc.
  • Medical costs and personal accidents

Remember to bring a copy of your policy, contact phone numbers, and details of how to claim.

On-Tour Luggage & *Carry-On Bag Terms

So your driver and the hotel porters can safely lift and transport your suitcase throughout your vacation, we strongly recommend that you test the weight of your baggage prior to travel. You should be able to lift and comfortably transport it for short distances. 

Baggage allowances vary from airline to airline, and you should check with your chosen carrier for details prior to travel.

*Carry-On Bags Worldwide: A "carry-on bag" on a tour coach is not the same as a "carry-on" for a flight. Because our coaches have large windows to enjoy the view, there is minimal space to store large items securely overhead or under the seats. A "carry-on bag" may be a soft-sided daypack, purse, backpack, tote bag, or the like. Because we value our guests' safety, small rolling suitcases or bags with telescopic handles are not permitted. In order to guarantee a smooth trip, guests are not permitted to store an additional "carry-on" bag beneath the coach with the luggage. 

Luggage & Carry-On Bag Size Limits for Europe Tours

  • Luggage: Each guest traveling may bring one suitcase no larger than 30” x 18” x 10" and weighing no more than 50 lb
  • Carry-On Bag: Restricted to one piece per person, not to exceed 12” x 11” x 6”

Luggage & Carry-On Bag Size Limits for North & South America, Australia & New Zealand Tours

  • Luggage: Each guest traveling may bring one suitcase no larger than 30” x 18” x 10” and weighing no more than 50 lbs
  • Carry-On Bag: Restricted to one piece per person, not to exceed 12” x 11” x 6”

Luggage & Carry-On Bag Size Limits for Africa Tours

  • Luggage: East Africa safari vehicles cannot accommodate the regular luggage dimensions and weights listed above. We kindly ask our guests to travel with a soft-sided bag or medium-sized suitcase.

Luggage & Carry-On Bag Size Limits for Asia Tours

  • Luggage: For internal flights within Asia tours, there is generally a 44-lb luggage allowance.
  • Carry-On Bag: Restricted to one piece per person, not to exceed 12” x 11” x 6”

To travel on an international guided tour or river cruise, it is required that each traveler's passport contains at least three blank visa pages and is valid for six months after the completion of the tour. Before booking your trip abroad, ensure you have all your passport information up to date and ready to go.

Information about border crossings and visa requirements varies by destination. Please check the destination you're visiting for more information.

Europe trips
Each guest must ensure that their passport is valid for at least six months beyond the conclusion of their trip and that they have acquired all necessary visas and permits. Multiple-entry visas may be required if you are entering a country more than once on holiday.

Guests are advised that only the countries you plan to visit can provide up-to-date information about their visa requirements. Guests should contact the nearest embassy or consulate of the countries they plan to visit well in advance of travel. Please check your itinerary carefully. 

Check that multi-entry visas have the correct entry dates and destinations before you travel. Please be aware that with some itineraries, you may travel through a country without making an overnight stop. If this happens on your itinerary, you will still need a visa to enter/exit the country.

Please ensure that you carry proper identification with you at all times, as border crossings will need to see your entry documents and passports. Usually, crossing borders is a very straightforward process managed by your Travel Director. However, be advised that you may be required to open your luggage and answer simple questions about the length of your stay, purpose of travel, etc.

Rest of the World trips
Each guest must ensure that their passport is valid for at least six months beyond the conclusion of their trip and that they have acquired all necessary visas and permits. You are responsible for obtaining all necessary visas before the departure of your guided holiday.

Please note: that obtaining visas can take up to six weeks before your departure.


Visit the VisaCentral website for more information.

Payment

You can contact your Travel Specialist at 1-877-622-9109 and make payments through them. You can also pay via our website by signing up/logging into your MyGET account. You'll need your name and booking reference (booking number example: A123456).

We accept credit/debit card payments (Visa, MasterCard, etc.)

Our trip deposit amount and full payment due date depend on your trip level. Please see our Terms and Conditions page for more information. All payment dates and amounts are also on your invoice.

Our deposit amounts and full payment due dates are as follows:

  • Level 1 - $250 Deposit for Land Tours
    Level 2 - $350 Deposit for Land Tours
  • Airfare Deposit - $150 Deposit

Please note: Deposit and full payment terms may vary for special offers.

GET guests can book with confidence

Make a new booking with us and enjoy more time to make decisions about your future travel plans. If, for any reason, you change your mind, simply give us a call up to 60* days before your trip departs, and you can choose to switch dates or pick a new destination without penalty on the land portion of your trip. (Airlines may impose different change policies and penalties)

30-Day Deposit Refund Guaranteed: Reserve any guided vacation with a low deposit. If you change your mind within 30 days, we'll refund your deposit - no questions asked.

Financial Reassurance: As a proud member of TTC, our financial strength, integrity, and $300m in assets give the booking reassurance today's traveler needs.

*Flexible changes up to 60 days for Level 1 tours and 90 days for Level 2 tours (before final payment deadline). All changes are subject to differences in rates and availability. This policy only applies to the land or river cruise portion of your trip. Airlines will have different policies and costs. Additional amendment fees may be incurred. 

When traveling with GET, baggage handling at hotels, service charges, and tips for hotel wait staff (for included meals) will all be taken care of by your Travel Director. There are, however, a few instances where individual tipping is welcome. 

  • Local Specialists: No pre-pay. It is customary to show appreciation for the insights, stories, and know-how shared with you by the Local Specialists, and we suggest a gratuity equivalent to $1.00-$2.00 USD per person per half day.
  • Your Coach Driver and Travel Director: Pre-pay available by destination. See below. The trip cost does not include gratuities for your Travel Director and Driver. At the end of your trip, you may express appreciation to your Travel Director and Driver for their excellent service and the personal attention you received. Gratuities are given at the discretion of each guest, and a suggested amount per person/per day is listed in your travel documents.
  • Hotel Room Service, Bar services: No pre-pay. It is customary to tip hotel staff for room service delivery if the charge has not already been added to the bill. Where ice machines are not available, and you receive ice from the bar, a small tip to the bartender is always appreciated.
  • Eating and Drinking: Tips and gratuities will be taken care of by your Travel Director for all meals included in your itinerary. When you are exploring on your own, it's helpful to know regional norms around tipping.

Pre-Paid Gratuities on Europe Tours

For your convenience and ease, yes - there is an option to pre-pay gratuities for the Travel Director and Driver at the time of booking. 

Pre-Paid Gratuities on North & South America, Australia & New Zealand Tours

For your convenience and ease, yes - there is an option to pre-pay gratuities for the Travel Director and Driver at the time of booking. 

Pre-Paid Gratuities on Africa & Asia Tours

On our Asia and Africa tours, there is no option to pre-pay gratuities. If you would like to thank your destination expert, this can be done on tour. 

Pre-Paid Gratuities on Uniworld River Cruises

To ensure truly carefree and effortless travel, gratuities for onboard personnel (ship staff, crew, Cruise/Tour Manager) are included during the cruise/tour.

Quick Tipping Tip

In North America, it is customary to tip for a variety of services. If you go to a restaurant on your own, you'd usually tip 10-20% of the total bill before tax. Other services, from taxi drivers to bartenders, typically receive 10%. Your Travel Director can also answer any questions regarding when and how much to tip.

Please note: In Europe, there is no obligation to leave a tip, but between 5% and 10% is typical in most European restaurants. Make sure to check that a service charge hasn’t already been added on, as this is becoming more common. Also, bear in mind that tipping is only necessary at a table service restaurant. When eating out at a pub or fast food outlet where you order your food from a counter, tipping isn’t necessary or expected.

Optional experiences cannot be pre-booked. The majority of Optional Experiences will be offered to you by your Travel Director at the beginning of your trip. Some may be subject to change, depending on the time you are traveling or local circumstances, including weather and days of the week. Your Travel Director will provide further information.

If you would like to see what is available, along with pricing for optional experiences, please look at the day-to-day itinerary, and the price includes sections of your trip on our website.

MyGET Registration and Documents

Every travel moment counts, and to ensure that your trip runs seamlessly, as well as make sure we can contact you in the unlikely event of an emergency, we require all our guests to register their trips in their MyGET account before they travel.

Registration only takes a few minutes, and you will be asked to enter your contact details, such as an email address, a cell phone number, and the contact details of a nominated person we can call in the event of an emergency.

We also invite you to share details of any specific dietary requirements and travel preferences, special celebrations, etc.

Once registered, you will find all your itinerary details, be able to download your e-Documents, and meet your Travel Director online.

Please note: Our Africa and Asia Travel Directors do not have the same level of access to passenger details as on other destination tours, so you will not be able to connect with them prior to the time or online. Rest assured, the quality of your on-tour experience will still be impeccable, and they are looking forward to meeting you on tour.

You can view your trip itinerary, check out available optional experiences, submit required travel information, make payments, view your invoice, and more in just a few clicks.

It's essential to make sure that each traveler has access to their own MyGET account to register for their trips. Within your MyGET account, you're able to customize your trip and provide our team with all the information needed for your travels. You're also able to view your itinerary, make a payment, and much more.

Please note: If you do not fully register for your trip, we cannot send your travel documents. Please make sure each traveler has fully registered this trip within their MyGET account.

Personalization

We will be able to personalize your trip based on your interests, dietary and rooming preferences.

Ease of travel

  • Your trip will be seamless, from hotel check-ins to passports and security checks.
  • We will have your emergency contact details on file in the unlikely case we’ll ever need them.
  • You can view your itinerary and trip map day by day and check all the relevant travel and booking details.
  • You can unlock your e-documentation.

Social Connection

  • Connect with fellow guests and the Travel Director prior to and during the trip.
  • Send updates to social networks.
  • Receive daily trip news and itinerary updates from your Travel Director.

Please note: Our Africa and Asia Travel Directors do not have the same level of access to passenger details as on other destination tours, so you will not be able to connect with them prior to the time or online. Rest assured, the quality of your on-tour experience will still be impeccable, and they are looking forward to meeting you on tour.

Your Travel Documents will be emailed within seven days of your departure. Keep an eye on your email inbox for an email from our Operations Coordinator.

Documents will be sent to the exact email address on file for your booking. If you would like each passenger to receive documents, please make sure each is registered in MyGET and that we have their email address on file for the booking.

Please note: If you're not fully registered for your trip, we cannot send your travel documents. Please make sure each traveler has fully registered this trip within their MyGET account.

 

Add Extras to My Booking

Yes, you can book extra hotel nights through GET. In fact, we suggest you do as many of our guests like to give themselves a little more time in a destination before or after their trip.
You can still add extra hotel nights even if you've already booked. Please reach out to our team at 1-877-622-9109, and we will add the extra nights to your reservation.

You can also add additional hotel nights through the MyGETportal. 

Please note: All hotels are subject to availability.

We’ll be happy to arrange airport transfers for your booking. You can contact us to add transfers once flight details have been added. Or by going to MyGET and clicking on the Extras Tab.

Some transfers may require you to contact us to book. If this is needed, please get in touch with us at 1-877-622-9109, and we will be happy to add these extra for you.

Getting Ready to Travel

On-Tour Luggage & *Carry-On Bag Terms

So your driver and the hotel porters can safely lift and transport your suitcase throughout your vacation, we strongly recommend that you test the weight of your baggage prior to travel. You should be able to lift and comfortably transport it for short distances. 

Baggage allowances vary from airline to airline, and you should check with your chosen carrier for details prior to travel.

*Carry-On Bags Worldwide: A "carry-on bag" on a tour coach is not the same as a "carry-on" for a flight. Because our coaches have large windows to enjoy the view, there is minimal space to store large items securely overhead or under the seats. A "carry-on bag" may be a soft-sided daypack, purse, backpack, tote bag, or the like. Because we value our guests' safety, small rolling suitcases or bags with telescopic handles are not permitted. In order to guarantee a smooth trip, guests are not permitted to store an additional "carry-on" bag beneath the coach with the luggage. 

Luggage & Carry-On Bag Size Limits for Europe Tours

  • Luggage: Each guest traveling may bring one suitcase no larger than 30” x 18” x 10" and weighing no more than 50 lb
  • Carry-On Bag: Restricted to one piece per person, not to exceed 12” x 11” x 6”

Luggage & Carry-On Bag Size Limits for North & South America, Australia & New Zealand Tours

  • Luggage: Each guest traveling may bring one suitcase no larger than 30” x 18” x 10” and weighing no more than 50 lbs
  • Carry-On Bag: Restricted to one piece per person, not to exceed 12” x 11” x 6”

Luggage & Carry-On Bag Size Limits for Africa Tours

  • Luggage: East Africa safari vehicles cannot accommodate the regular luggage dimensions and weights listed above. We kindly ask our guests to travel with a soft-sided bag or medium-sized suitcase.

Luggage & Carry-On Bag Size Limits for Asia Tours

  • Luggage: For internal flights within Asia tours, there is generally a 44-lb luggage allowance.
  • Carry-On Bag: Restricted to one piece per person, not to exceed 12” x 11” x 6”

No.

A "carry-on bag" on a tour coach is not the same as a small, rolling "carry-on" for a flight. Our coaches have large windows to enjoy the view, and there is minimal space to store large items securely overhead or under the seats. Because we value our guests' safety, small rolling suitcases or bags with telescopic handles are not permitted. In order to guarantee a smooth trip, guests are also not allowed to store an additional "carry-on" bag beneath the coach with the luggage. 

  • One *small, soft-sided day bag per guest: Because our coaches have large windows to enjoy the view, there is minimal space to store items securely overhead or under the seats. You may bring one soft-sided day bag, purse, backpack, tote, or the like on board your coach. Restricted to one piece per person, not to exceed 12” x 11” x 6”. Because we value our guests' safety, small rolling suitcases or bags with telescopic handles are not permitted.
  • One suitcase per guest: To be stored under the coach while in operation. (In order to guarantee a smooth trip, guests are not permitted to store an additional "carry-on" bag beneath the coach with the luggage.)
  • Misc. If you wish, you can also bring onboard a travel pillow, something to read, sunglasses, your phone, headphones if you'd like to listen to music, etc. 

*Please note: A "carry-on bag" on a tour coach is not the same as a "carry-on" for a flight. Carry-on bags are restricted to one piece per person, not to exceed 12” x 11” x 6”

Europe

The weather in Europe varies by region, proximity to water, altitude, and time of year so we suggest that you pack layers of clothing that can be added or removed as necessary. A comfortable pair of flat shoes /trainers for walking is essential as you will be visiting cities and sites with cobbled streets and uneven terrain. A light waterproof jacket may also be helpful and a sun hat during the summer months.

Bear in mind that some excursions will take in visits to cathedrals or other religious locations where more modest attire, covering the shoulders to below the knees, is appropriate. There may be a restriction on shorts/mini-skirts and bare shoulders at some religious sites, where both men and women are required to cover up. A scarf applied across the shoulders is perfectly acceptable. This is particularly important in countries such as Italy, where standards of dress are rigorously enforced. 

Valuable items that you may wish to pack can include:

  • A small travel alarm so that you do not have to worry about booking wake-up calls at your hotel
  • A travel iron if you like your clothes to be pressed
  • A wash cloth and carry bag
  • A travel pillow
  • A copy of your hotel contact list, so should your luggage be mislaid by your airline, you can be reunited with it quickly. We would also suggest that a change of clothes and essential travel toiletries should be packed in your hand luggage for the same reason
  • A photograph of your luggage contents in case of loss
  • Scented soap, fabric softener sheets, or scented sachets can be packed to keep your clothes smelling fresh and clean throughout your trip
  • You may also wish to bring a dressier outfit for visits to the theatre or an elegant restaurant. Smart-casual clothes are usually acceptable attire for other evening activities

Rest of World

  • A small travel alarm so that you do not have to worry about booking wake-up calls at your hotel
  • A travel iron if you like your clothes to be pressed
  • A wash cloth and carry bag
  • A travel pillow
  • A copy of your hotel contact list, so should your luggage be mislaid by your airline, you can be reunited with it quickly. We would also suggest that a change of clothes and essential travel toiletries should be packed in your hand luggage for the same reason
  • A photograph of your luggage contents in case of loss
  • Scented soap, fabric softener sheets, or scented sachets can be packed to keep your clothes smelling fresh and clean throughout your trip
  • You may also wish to bring a dressier outfit for visits to the theatre or an elegant restaurant. Smart-casual clothes are usually acceptable attire for other evening activities

Worldwide Trafalgar, Insight, and Luxury Gold Tours

On Trafalgar, Insight, and Luxury Gold tours, porterage is included for each guest’s suitcase throughout the trip (one item per person), which means that you only have to bring your hand luggage on and off the coach each day. The porters will deliver all suitcases to the coach, where the Travel Director will check them and the driver will load them into the baggage compartment.

Your Travel Director will provide you with a luggage tag, which we advise you to use as this assists with identification and security. On arrival at each hotel, suitcases will be delivered to your rooms by the hotel porters. We suggest that you pack toiletries and any personal items you may want immediately on arrival in your hand baggage so they are instantly available.

So your driver and the hotel porters can safely lift and transport your suitcase throughout your holiday, we strongly recommend that you test the weight of your baggage prior to travel. You should be able to lift and comfortably transport it for short distances.

Worldwide Costsaver Tours

On Costsaver tours, you'll enjoy a fantastic and more independent experience at an exceptional price. You'll receive all the essential amenities, though services like porterage are not included. 

Your Travel Director and Driver will help unload and load luggage on and off the coach, but it is your responsibility to take your luggage from the coach to and from your room.

Should your luggage be delayed by your airline, it is the airline’s responsibility to ensure that it is delivered to you while traveling. Claims for reimbursement for delayed baggage should be addressed to the airline directly. We suggest that you complete a claim form at the airline desk upon arrival and prior to passing through passport control and customs. You may wish to provide the airline with the list of hotels you are staying at so the baggage may be forwarded to you directly.

When planning how much money to bring, we suggest you consider spending money for meals that are not included, e.g., lunches and beverages, alcoholic drinks, etc.

Any Optional Experiences/sightseeing trips that you may wish to purchase, as well as shopping, gratuities, and any incidentals such as laundry or dry cleaning.

If you plan to purchase local currency before you travel, we suggest you request notes of smaller denominations, as many local stores and restaurants may not be willing to accept the higher ones.

While most major credit cards are generally accepted by shops and hotels worldwide, you may find that there is a minimum charge for using them. It is also becoming more common for identification to be requested when making payments by credit card, so remember to carry your passport or driver’s license with you. Visa, American Express, or MasterCard are widely accepted in most shops and restaurants.

No, pre-paying gratuities is not required. For your convenience and ease, there is an option to pre-pay gratuities for the Travel Director and Driver at the time of booking.

When traveling with GET, baggage handling at hotels, service charges, and tips for hotel wait staff (for included meals) will all be taken care of by your Travel Director. There are, however, a few instances where individual tipping is welcome.

Your Coach Driver and Travel Director

The trip cost does not include gratuities for your Travel Director and Driver. At the end of your trip, you may express appreciation to your Travel Director and Driver for their excellent service and the personal attention you received. Gratuities are given at the discretion of each guest, and a suggested amount per person/per day is listed in your travel documents.

Local Specialists

It is customary to show appreciation for the insights, stories, and know-how shared with you by the Local Specialists, and we suggest a gratuity equivalent to $1.00-$2.00 USD per person per half day.

Hotel in-room, spa, and bar services

It is customary to tip hotel staff for room service delivery if the charge has not already been added to the bill.

Tipping hotel spa staff is a common practice in many countries to show appreciation for their services. The amount you tip may vary depending on the level of service you receive and the country's tipping customs. Before tipping, check if the hotel spa already includes a service charge or gratuity in the bill.

Where ice machines are not available, and you receive ice from the bar, a small tip to the bartender is always appreciated.

 

Yes. Plan to pack an adaptor and converter if you're traveling outside of the USA. 

As electrical plugs and outlets differ throughout the world, we recommend purchasing a universal travel adaptor with a built-in converter suitable for the countries you are traveling to. 

At GET, our younger guests are just as important as our older ones, so we’ve taken care to select family itineraries that’ll impress children aged five years or older. All children and young people under eighteen years old must, however, be accompanied by an adult who will be responsible for their supervision and welfare. Some countries have established practices to prevent international abductions of children. Because of this, it is recommended that you secure a “Child Travel Consent” prior to departure if you are traveling with a minor who is under eighteen years of age. This documents that a minor has permission from his or her parent(s) or guardian(s) to travel and may be requested by authorities and officials when a child is traveling internationally: With one parent or guardian; Without a parent; Alone; With an adult who is not a parent or guardian. If the traveling parent has sole custody, he or she will require a notarized true copy of a court order or equivalent proving custody. If both parents have custody, or the non-traveling parent has custody, the traveling parent will need notarized consent from the non-traveling parent. We recommend that you contact relevant consulates and airlines for additional information and guidance.

Flights and Airport Transfers

Worldwide

Getting to the airport on time: Generally, check-in times require guests to arrive at the airport a minimum of two hours before a domestic flight and three hours before an international flight. This allows you plenty of time to check in and pass through security to the boarding area. Online check-in means you can save time and fuss at the airport by checking in for your flight via the website prior to your arrival at the airport.

Please allow enough time to get to your flight – be aware that during busy travel periods or at airports with heightened security, you may experience longer queues. Boarding usually starts 30-45 minutes before departure, and the gate generally closes 30 minutes prior to departure. Check with your airline to see what time check-in counters open.

Identification and Documents: Everyone traveling, regardless of age, needs their own identification for flight tickets. All guests, including children, must have a machine-readable passport valid for six months after your trip return date, along with any applicable visas. International travel doesn’t have to be tricky – just make sure your identification and that any required paperwork is in order. When you travel internationally, you are responsible for ensuring you have the correct documents to enter and pass through any country during your trip and then make your way back home.

Please note: Always use the information exactly as it appears on your passport to book and any documents.

Checking in for your flight: Tickets are no longer printed and sent to our guests. Visit your airline's website to check in 24 hours before your flight or check in once you arrive at the airport. You can use the airline's mobile app to view your tickets or ask to have them printed out at the service desk if you'd prefer to check in in person at the airport. 

Airline tickets: Tickets are no longer printed and sent to our guests. Visit your airline's website to check in 24 hours before you go. You can use the airline's mobile app to view your tickets or print them out at the service desk if you'd prefer to check in in person at the airport.

Please note: The team at GET cannot assist in changing or confirming seat assignments within 30 days of your flight. Due to multiple factors, airlines are changing schedules and aircraft types frequently up to the time of departure. In many cases, this can result in the airline changing your seat assignment. Please check your booking on the airline website in the weeks leading up to departure to reconfirm your seats.

Please check your airline tickets carefully, as many airlines have code-share agreements with other airlines. This means that you may travel from the point of departure to the point of destination using more than one carrier. If your ticket states, “Flight operated by [Airline],” you will need to check in with that airline and not the airline listed as the original carrier.

Airline connections: Traveling internationally may require you to change planes in major airports. Your airline will provide you with details of the minimum connection time required to transfer from one gate to another at each specific airport. We recommend that you check any connection times carefully and familiarize yourself with the airport layout prior to landing. When checking in for your flight, ensure you check in to your final destination so you do not need to claim luggage and re-check it during flight connections.

Airport security: Before flying, you will go through airport security. These measures are in place to help maintain your safety, so familiarize yourself with the rules; this will help you pass through the security checks as quickly as possible. Please remember that although all airports must adhere to relevant aviation security requirements, security procedures may vary from airport to airport. Restrictions on what you can take on board and in hand luggage may also vary from time to time and country, so we recommend you read the latest security advice before traveling. More information can be found on the website of the airport you are flying from and usually from that of your airline or travel company.

Learn more about transfers per operating brand on our Airport Transfers page

Airport Transfers for Europe flights not arriving to or departing from London
Airport transfers to and from the airport on the first and last days of your tour are complimentary only if:

  • You are traveling on a tour operated by Trafalgar, Insight Vacations, or Luxury Gold or on a Uniworld River Cruise
  • And your flight times coincide with the shuttle-coach transfer timings

Airport Transfers for Europe flights arriving to or departing from London
Airport transfers to and from the airport on the first and last days are complimentary only if:

  • You are traveling on a tour operated by Trafalgar, Insight Vacations, or Luxury Gold
  • And you booked your land tour and flights as a land/air package through GET. If you book your flights independently via London Heathrow, you can *purchase a transfer through us.

Airport Transfers for All Other Destinations

  • Check with your Travel Specialist, who will advise if complimentary or purchased transfers are available. 

Airport transfers are always complimentary for select cities
Airport transfers to and from the airport on the first and last days are always complimentary if you are arriving to or departing from:

  • Athens, Cairo, Istanbul, Tel Aviv, or Amman
  • And you are traveling on a tour operated by Trafalgar, Insight Vacations, or Luxury Gold

Airport Transfers are not complimentary if:

  • You are traveling on a Costsaver tour
  • Your flight times do not coincide with the shuttle coach transfer timings
  • If you arrive or depart after your tour start or end date
  • On tours that operate in the United States and Canada. Guests will be provided local transfer options after booking so they can make their own arrangements
  • You are arriving or departing from London Heathrow (see above)

Purchasing an Airport Transfer:

GET offers the option to purchase private transfers for select cities. Your Travel Specialist can organize a private airport transfer at an additional cost. Check with your Travel Specialist at the time of booking to see if purchasing a private transfer is offered for your selected itinerary.

Private transfers must be booked and confirmed 21 days before departure.

Guests arriving before or leaving after the scheduled first or last itinerary day may choose to purchase a private transfer provided that they also purchase the additional pre- and post-trip hotel night(s) from GET. When booking extra night(s) accommodations, guests will have the opportunity to book the relevant transfer service(s).

For transfer times and all other information regarding airport transfers, please see Airport Transfers.

The fact that a middle name does not show on a ticket does not matter. Even so, it is absolutely necessary that the information provided to the carrier regarding the passport matches the document with the exact first name, middle name, and last name as what the passport shows.

No. If your flights were booked through GET, we will notify you of any schedule changes. Sometimes the airline will inform you at the same time they tell us. Rest assured. We will contact you if required.

If you've booked your flights independently and provided flight details for an airport transfer, please contact us at 1-877-622-9109 to let us know about the change.

Please ensure you have received a confirmation from reconfirming your transfers, particularly if your departure is in the near future.

Transfers are not available in all destinations. Please see Airport Transfers for more information.

The ability to amend transfers will also vary across destinations. We will do our best to make any adjustments. However, if we are unable to confirm, please make your own way to the start hotel.

Wellbeing

Europe tours
To ensure a healthy and enjoyable trip, we strongly suggest that you pack a plentiful supply of any medication that you may need while on vacation. All prescriptions should be filled, up-to-date, and in their original packaging. Always pack prescriptions in your carry-on bag with copies of your prescription paperwork, as your checked luggage may not always be easily accessible, particularly in the event of delays, lost luggage, etc.

You might be concerned about enhanced airport security measures about the quantities of liquids that you can carry aboard a plane preventing you from taking your medication on flights. However, as long as your medication is accompanied by the relevant documentation from your doctor (a doctor’s note or letter should be fine), you're entitled to take it with you on board your flight.

We would always advise you to research the rules around taking your medication to your destination country and what proof of treatment you’re expected to bring with you. For example, you can avoid any issues at airport customs in Spain by having your prescription drugs and doctor’s letter readily available. However, not all European countries have the same regulations.

Everyday over-the-counter medicines are not carried on the coach. Your Travel Director will be able to advise you where to purchase items if needed.

Please contact your doctor or health care provider before traveling to determine which vaccinations or other health precautions are recommended for your travels. Most countries in which we travel do not need any special vaccinations, but requirements can change at any time, and we strongly recommend that you check for more detailed and current information before you travel. Each guest must follow the entry, health, and other requirements of the countries visited during your trip.

You can keep informed of current health news by visiting the Travel Health Pro website.

Guests should advise of any dietary or health-related issues that might affect them during their travels. For example, if a guest carries an auto-injector for nuts or other allergies etc., or has a condition requiring special attention.

Please notify GET of any disability requiring special assistance prior to traveling. This enables us to make reasonable adjustments in order to accommodate the specific requirements of those traveling with a disability. A companion should always accompany those guests who require individual assistance to walk, get on and off the motorcoach and other vehicles, and for personal needs such as dining, dressing, etc.

Rest of the world
To ensure a healthy and enjoyable trip, we strongly suggest that you pack a plentiful supply of any medication that you may need while on holiday. All prescriptions should be filled, up-to-date, and in their original packaging. Always pack prescriptions in your carry-on bag with copies of your prescription paperwork, as your checked luggage may not always be easily accessible, particularly in the event of delays, lost luggage, etc.

You might be concerned that enhanced airport security measures concerning the quantities of liquids that you can carry aboard an aircraft will prevent you from taking your medication on flights. However, as long as your medication is accompanied by the relevant documentation from your doctor (a doctor’s note or letter should be fine), you're entitled to take it with you on board your flight.

We would always advise you to research the rules around taking your medication to your destination country and what proof of treatment you’re expected to bring with you. Please also contact your doctor or health care provider before traveling to determine which vaccinations or other health precautions are recommended for your travels. Most countries in which we travel do not need any special vaccinations, but requirements can change at any time, and we strongly recommend that you check for more detailed and current information before you travel. Each guest must comply with entry, health, and other requirements of the countries visited during your trip.

Guests should advise of any dietary or health-related issues that might affect them during their travels. For example, if a guest carries an auto-injector for nuts or other allergies etc., or has a condition requiring special attention.

Please notify GET of any disability requiring special assistance prior to traveling. This enables us to make reasonable adjustments in order to accommodate the specific requirements of those traveling with a disability. A companion should always accompany those guests who require individual assistance to walk, get on and off the coach and other vehicles, and for personal needs such as dining, dressing, etc.

Travel vaccinations
This will depend on the destinations you are traveling and your personal health circumstances. If you are taking medication or suffer from any form of illness, ensure you have an adequate supply of medication before departing for your holiday.

Vaccination against Covid-19
Covid-19 vaccination is not mandatory to travel with The Travel Corporation family of brands, however, we strongly advise that guests are vaccinated against Covid-19 before your tour.

Special Requests

Wheelchair
Yes, in most circumstances, you’re able to travel with a wheelchair on your trip, as long as you’re traveling with someone willing to provide personal assistance.

Motorized scooter
Not all itineraries will be able to accommodate a motorized scooter, but it is essential that we look into all elements of the vacation and our guests' needs.

For all specific requirements, including requests such as this, Please tell us at the time of booking if you plan to bring a wheelchair or a motorized scooter to ensure we can meet your needs.

You can add your dietary request by logging into your MyGET profile and selecting 'Personalize Your Trip' on the right-hand side. This will allow you to inform us of any dietary requirements or other vacation needs.

Guests should advise of any dietary issues that might affect them during their travels. For example, if a guest carries an auto-injector for nuts or other allergies etc., or has a condition requiring special attention.

Contact Us

  • Call 1-877-622-9109 to speak with any of our expert Travel Specialists in our west coast office, M-F, 7:00 am - 5:00 pm (PST). 
  • Fill out this Contact Us form, and we'll get back to you as soon as we can.

Find Your Perfect Destination

Italy
45 tours from $1,125
Britain & Ireland
44 tours from $1,452
Spain & Portugal
30 tours from $1,283
France
25 tours from $2,284
Greece
10 tours from $2,125
United States
51 tours from $1,575
Australia
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Africa
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